330 Qc Tools Jobs - Page 3

• A candidate with a minimum of 4-5 years of experience in Quality. • Candidate should have worked in Sheetmetal, Heavy Fabrication, Hydraulics, Assembly Process Knowledge, Welding, Casting and Machining. • Experience in PPAP documentation and quality reviews across multiple commodities. • Hands-on experience with PFMEA creation for assembly and welding. • Utilize quality tools such as PFMEA, SPC and FMEA to identify and mitigate risks. • Interpret engineering drawings (GD&T), schematics and product models to support inspection and validation activities. • Support pre-DPAR activities, Welding as a Process (WAAP), Routing Quality Analysis (RQA) and corrective/preventive action plans. • Strong analytical, problem-solving and project management skills. • Familiarity with Creo View, Power BI, Power Apps and other quality analysis tools. • Must have good hands-on soft skills knowledge on Microsoft tools like Outlook, power point, excel, word, teams etc. • Good English communication and the ability to handle the project independently with minimal guidance.

Looking for a candidate having experience in Quality into Forging industry (Mandatory). Should have strong experience in inspection and quality assurance. Required Candidate profile Experience - 5+ yrs Should have experience in quality in Forging industry (mandatory)

Monitoring and evaluating inbound and outbound calls and emails according to the criteria set by the supplier in accordance with Client requirement. Documenting quality issues and performance measure for management review and providing information to assist in agent feedback and formal education processes and, Sharing results with Team Leads (and Operations Leader, if appropriate) to help provide individualized feedback to agents Provide Quality evaluation report to Client & track actions taken for improvement Perform transactional audit through recorded calls, remote or SBS, internal error checking, data scrubbings, calibration and Quality certification process. Qualifications: - Graduate/Post Graduate (Exception Needed if experience is more than 2years as QA) Proficiency in Microsoft Office packages (Word, Outlook, Excel); Excellent interpersonal and communication skills; High attention to detail and accuracy. The ability to: Analyze, validate and interpret data/reports; Multi-task, work under pressure and cope with high volumes of work; Cope with pressures and setbacks; Document problems and assist in their resolution; Document processes and identify areas for improvement; Adapt to change quickly, in a fast-paced environment; Prioritize and manage workflow Additional Points: - Open to Travel Having a Valid Passport

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Job Purpose To provide quality support to all projects, quality engineers and analysts involved in Manufacturing and Production Operational Activities. Quality Improvement Initiatives To support an environment where Quality Employees support maintaining and improving flow, and create the required Quality behavior within those relationships. To create LEAN / Continuous Improvement thinking within the team, and validated by Improved Performance Results. Work under minimal guidance to ensure TechnipFMC''s Product are manufactured in accordance with TechnipFMCs Quality Management System, Business Processes and Client requirements. Effectively collaborating with various departments and clients to achieve organizational goals and customer satisfaction. Perform Contract Review focusing on quality requirements for systems, products, manufacturing, operations and documentation. This will require engagement with relevant TechnipFMC SME (Welding, NDE, Engineering and etc.) Ensure that project quality requirements are identified and translated to the organization and relevant internal stakeholders (including supply chain). Initiate and align with project the need for additional specifications to address contract/ client requirements in part report Establish Quality and Inspection Test Plan and ensure the requirement are roll out to manufacturing and supply chain. Identify and ensure approval of all quality documentation (TechnipFMC Qspec, WPS, MPQP, etc.) in project to meet client requirements. Ensure effective execution of all inspection and test activities in Inspection Test Plan (ITP) during manufacturing. To establish and report overall status on product Quality Notifications in regular basis as requested by the management. Coordinate Non Conformance Review Board (NRB) to ensure smooth processing of quality nonconformance and to facilitate and monitor QNs close in timely manner in SAP. Facilitate investigations (RCA) on shop floor related issues Quality Notifications, or Quality escapes and drive verified and sustainable solutions Initiate and follow-up required preventive and corrective actions as a result from CSS , Quality Alert. Support process compliance within Product Quality environment through an established Process Verification Programme. Perform Process Verification and validation to ensure process sustainability. Participate in kick-off meetings and pre-production reviews both internally and at Suppliers to ensure understanding and compliance to quality requirements. E Manage Customer issued NCRs and track them through closure. Participate in Internal (QMS) and External Audit (API, DNV, Client, etc.) Perform Final Acceptance of the product and Witness FAT as per part report requirement You are meant for this job if: Bachelors degree in mechanical engineering. Minimum 5 years of experience as Quality Assurance(ability to create FMEAs, control plans, process qualifications, validations) and quality control processes (ability to create inspection methodologies, RTFI , PT LII certified). Working knowledge in curing or welding processes. Ability to be in auditee role during customer audits and certification audits. Excellent communication and negotiation skills to manage CFT and customer. Working knowledge on DMAIC,Lean, 8D, A3 and basic knowledge in quality core tools. Working knowledge in using 7 QC tools. Working knowledge in SAP QM module. Ability to perform statistical analysis in Excel. Working knowledge in powerpoint. Candidate has to be NDE LII (ISO 9712 or equivalent) certified or CSWIP 3.1 certified or CQE certified. Candidates with experience in client facing roles preferred Skills

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduate in any discipline. 2-4 years of experience as a QA in an international voice process (US/UK/Australian preferred). Strong communication skills with a neutral or global accent. Proficient in QA tools, call auditing, and MS Excel. Knowledge of quality frameworks like Six Sigma. Willingness to work in rotational shifts and weekends. Skill: Quality tools and good communication. Shifts :24/7, 5days working location : Malad Interested candidates can share their CVS to Tripti-6001395054 (Whatsapp Only)

Hands on experience in F&A Process for Quality Assurance Managing QAs Provide coaching and mentoring to the QA team Should be working as AM pr lead for min 1.5 years Flexible with 1pm - 10pm shift

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Role and Key responsibilities : Process where Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc. We deal heavily with Members who have fatal diseases, chronic conditions and/or whose spouse/parent just died. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge : Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal.

Job Title: Sr. Manager - Customer Experience (International BPO) Location: Mumbai, Maharashtra, India (Work From Office) Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Job Description Section: Job Title: Call Quality Analyst Location: Gurgaon, India Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis Kindly share your resume at amulyavaish@paisabazaar.com

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst Preferred candidate profile 5 Days working General Shift timing Need immediate joiner

Quality Analyst Work mode In office Key skills Quality Assurance Tools Experience- 3 to 7 Job location Gurugram, Noida Job Description : Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department. Conducts calibration session with Operation Team Requirements : Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Excellent understanding on TELUS Customer Experience Blueprint Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Best Regards Richa Gupta 9901595457 richa.gupta@telusinternational.com

Role & responsibilities : Managing the Receiving, put away Picking, Packing and Dispatch operations as per the customer requirement & dispatch plan. Managing of the daily stock transfer activities. Ensuring that the Storage system are been followed during the operations as per customer norms Planning of operation as per plan, allocation and distribution of resources in area. Ensuring productivity numbers are achieved and deliverables related to operations are met. • Reporting of MIS to concerned stakeholders. Manage the team proactively by optimizing the departmental performance with respect to customer's production and quality requirements. Ensure everyone in your team follows the Standard Operating Procedure (SOP) and Work Instruction (WI) Lead continuous Improvement projects like Kaizen, QC projects etc. • Encourage the team to buildup innovative ideas and imbibe the quality culture in every team member. Lead 5S initiative, especially in department • Ensure adherence to safety standards, especially in department • Manage the information flow and coordinate among respective departments within MLL and Customer. Manage the absenteeism within the specified target. • Support and achieve audit targets in 5S,Safety, Process,other customer audits etc., Ensure proper utilization of available resources - Manpower, Material handling equipment etc. Report departmental KPIs, any deviation, reasons for gaps and counter measures actions plan. Managing daily work distribution as per priority and customer requirements. Mentor and give required training to the team members. Providing solution to the problems / issues related to primary packaging, Put away & storage activity

Role: Quality Control Location: Oragadam Diploma / Degree - 2-4 Year experience in CMM -HEXAGON Strong fundamental experience in quality /GD&T /Drawing study

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Responsibilities & Key Deliverables Monitoring of Body Shop production activity. Study of shop quality trends viz. Nova C Nova B, Global Demerit. Kaizens and productivity improvement projects. Corrective and preventive action for internal and external customer complaints .Safety audits and Safety rounds for the shop. Problem solving technique by using 7 QC tools, DOE. Problem solving thru QC story methodology. Ensuring smooth productionizing of new product and applicable quality standard Preferred Industries Automobile Education Qualification Bachelors of Technology; Bachelor of Engineering General Experience If BE 3 to 5 yrs Competencies Welding Process Knowledge Knowledge of DCP,PPAP,APQP Knowledge of TPM System Generated Secondary Skills

Responsibilities & Key Deliverables 1. Ensure Dispatches of Export vehicles as per schedule from Mumbai Port Trust ( MPT ) 2.Knowledge of compliances for Dispatch of Export vehicles at Mumbai Port Trust ( MPT ). 3. Liasoning with different agencies ( Clearing & Forwarding agency , Plant teams , International operations team , ER team etc . ) for Dispatches of Vehicles . 4. Handling of Safety Practices at Plant & MPT so as to maintain Safe environment . 5. Follow up with other plants for any required parts or any pending vehicles as per plan. 6. Cordinate with Plant Safety team for carrying out required audits at MPT. 7. Lead/cordinate digitization projects in VPU - Logic developement , implementation , Result monitoring , trouble shooting , Training of Systems to Users on production assembly . 8 Monitor results of digitization projects ( Machine connectivity , Tool connectivity , Digital travel card etc ) . 9. Coordinate for training of associates related to new projects. 10. Knowledge of safety systems, policies and acitivies pertaining to manufacturing. Preferred Industries Automotive Industry Education Qualification BE Mechanical, BE Production General Experience 4 to 5 years in Assembly of Automobile industry Critical Skills Knowledge of Lean Mannufacturing, MOST, TPM Knowledge of all Vehicle Parts Goood Knowledge of Assembly processes Good experience of MS Office Usage of QC tools and techniques like MYB approach & 7 QC tools Knowledge of SOS , DCP Documents . Knowledge of Safety , Health & Environment Systems . Knowlddge of Documentation such as HIRA , Aspect-Impact register , BBS etc . General Competencies 1. Good interpersonal skills 2. Good communication skill 3. Good Attitude 3. E-CAB

Monitoring of Body Shop production activity.Study of shop quality trends viz. Nova C Nova B, Global Demerit.Kaizens and productivity improvement projects.Corrective and preventive action for internal and external customer complaints.Safety audits and Safety rounds for the shop.Problem solving technique by using 7 QC tools, DOE.Problem solving thru QC story methodology.Ensuring smooth productionizing of new product and applicable quality standards Preferred Industries Automobile Education Qualification Bachelors of Technology; Bachelor of Engineering General Experience If BE 3 to 5 yrs Critical Experience System Generated Core Skills 7 QC Tools Advanced Product Quality Planning (APQP) Analytical Thinking Communication Skills Consumer Focus Failure Mode and Effects Analysis (FMEA) Leadership Skills Microsoft Office People Management Presentation Skills QC Tools SAP Standard Operating Procedure (SOP) Statistical Analysis Team Management Teamwork Process Knowledge - Welding System Generated Secondary Skills

Responsible for ensuring that products meet stringent quality standards & comply with relevant regulations, including those related to asbestos. Developing & implementing quality control procedures, conducting inspections & analyzing data Required Candidate profile Exp in the Asbestos cement sheets making industries.Strong understanding of quality control methodologies, tools, techniques, including statistical process control (SPC), Six Sigma & ISO standards.