983 Qc Tools Jobs - Page 3

Role & responsibilities Monitoring and Audit Inbound calls Maintain call quality standards provide feedback Prepare daily weekly reports Preferred candidate profile BPO Industry

ROLE: Sr Quality Analyst DESIGNATION: Sr Quality Analyst LOCATION: Bangalore YEARS OF EXPERIENCE: 2 Years We are a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Evaluate transactions/calls/chats as per Training & Competency Scheme / approved sampling methodology Ensure adherence to quality norms as per specifications; ensure that internal policies, procedures, and compliance regulations are being followed Ensure that associates ...

Roles and Responsibility- Should have experience / knowledge in CBB/ Real Estate / FMCG/ Technical Conduct call audits to ensure quality standards are met. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to identify patterns and areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Handle team performance, provide feedback, and coach team members. Interested candidates can connect with - Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com

Urgent hiring of Quality Analyst (Calls Monitoring & Call Audits) . We are hiring for Gurugram And Delhi. Candidate should have 1 year experience in calls monitoring. *Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar) , Or can share resume at brijeshkumar@paisabazaar.com* Job Description - Strong Communication and Interpersonal Skills. Responsible to auditing calls and sharing feedback to agents. Analytical and problem solving Skills, Basic Knowledge of Excel. Responsible for conducting audits on defects received for metrics and providing effective. coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by d...

As an Electrical Switches and Lockset System Engineer, you will be responsible for: - Handling market feedback and warranty issues related to electrical switches and lockset system. - Conducting extensive vendor visits for process verification at the vendor to analyze root causes of typical cases. - Performing 3G visits at dealer/customer locations to identify usage patterns for better problem understanding and troubleshooting. - Coordinating with multiple product owners and process partners to ensure faster analysis and execution of quality improvements based on market feedback. - Utilizing FTA approach for solving complex market issues. - Conducting competitor process/design benchmarking. ...

As a candidate for the position, you will be responsible for the following: - Conducting PPAP approval for new parts development and engaging in technical activities for powertrain parts - Demonstrating knowledge of quality systems including QC tools, GD&T, SPC, MSA, PFD, FMEA, and Control plan - Analyzing and evaluating drivability issues related to powertrain ECU & TCU - Conducting S/W flashing (PT CODIING) using INCA tool and monitoring CAN data through INCA & CANOE - Performing INCA data analysis, calibration data verification through MDA, and conducting ride & drive (real road test) activities related to powertrain - Diagnosing and analyzing powertrain durability issues - Proposing cost...

As a Quality Manager, you will be responsible for ensuring Quality Excellence and Assurance in the organization. Your key responsibilities will include: - Monitoring KPIs & KRAs with a major focus on NPS and taking necessary actions to improve it. - Demonstrating expertise as a Quality leader in driving Process improvements. - Conducting Training Flashes to enhance team skills and knowledge. - Utilizing statistics tools and QC tools/methodology effectively. - Leading Projects and improvising processes. - Obtaining relevant certifications to stay updated in the field. - Ensuring that analysts meet the set standards for monitoring customer contact points objectively. In terms of People Managem...

Department: PIA (Process Improvement Adherence) Work days- 6 days with Mondays fixed off The Quality Analyst for Sales /Servicing is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales/services representatives or agents. The primary goal is to ensure that sales/service calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales/ service calls to ens...

As a Quality Engineer Mechanical at Umargaon, your role will involve the following key responsibilities: - Assist in quality checks for raw materials, in-process, and final products - Maintain inspection records and quality documentation - Use basic measuring instruments (Vernier, Micrometer, etc.) - Support senior engineers in audits and report preparation - Follow ISO and company quality standards - Help in identifying defects and reporting to seniors To excel in this role, you should possess the following qualifications and skills: - Diploma / B.E. in Mechanical Engineering - 03 years of experience (Freshers welcome) - Basic knowledge of quality inspection methods - Understanding of engin...

Job Description Job Title: Quality Analyst - (Call Audit) Location: Kochi, Hyderabad, Chennai Role & responsibilities High performance delivery on all quality parameters. Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement. Reduce learning ...

Hello Folks, We are hiring for Quality Analyst Work Location - Noida 5 Days working Night shift Perks and Benefits - Cab facility 1 - Must have Internation voice process experience 2 - Must be good in communication 3 - Must have experience in International voice process 4 - Must have BPO experience only Interested candidates can share their resume - neha.amodtiwari@corrohealth.com

Hiring for Quality Manager role Location: Hyderabad Process: International Chat Process Salary: Up to 17.2 LPA Shift: Night Shift, 5 Days Working Rotational offs both side Cabs call @9205503253 / 9953262467 Required Candidate profile Experience in Banking domain is must with team handling QC tools RCA NPS TBASS min 1 years Quality Manager or 2 years Deputy Manager is must Perks and benefits Both side cabs

We are searching for candidates who want to have a great career and willing to learn in a fast paced environment. We are an organization who will provide all the required Facility, Training and Tools to our new hires to make their career dream come true. We are company who believe that every individual contribution is valuable. We are excited to announce that we have opening for our Domestic Voice business. We want Hard working & talented candidates to join our energetic, Passionate, transparent, and collaborative teams! If you're looking for a workplace where you can Learn, grow, make a difference and also have fun, we would like to hear from you! Quality Analyst Position at iEnergizer Noid...

Job Title: Quality Manager Location: Mumbai Reports To: Customer Experience Director Position Summary The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes. This role champions a data-driven culture, leveraging analytics to identify trends, root causes, and opportunities for process optimization. The Quality Manager collaborates with cross-functional teams to implement best practices, ensure compliance with internal and external standards, and deliver superior customer experiences. Key Responsibilities Quality Leadership: Develop, implement, and maintain quality management systems, policies, and proce...

Operations Manager POSITION IDENTIFICATION DesignationOperations ManagerDepartmentManagement ORGANISATIONAL RELATIONSHIPS Reporting ToCMDDirect Subordinates:Production, Planning, Dispatch, ServiceExternal Relationships:Suppliers/ Client/ Government Representatives 3. PURPOSE OF THE JOB Overall, in charge of Machine Manufacturing to ensure the smooth functioning of Plant and ensure proper utilization of resources 4. KEY RESULT AREAS Optimum resource utilization Ensure adherence to health & safety throughout the plant Ensure overall output of all processes efficiently Cost Reduction In terms of Value Engineering Ensure adherence to statutory and regulatory compliance On time delivery of machin...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Roles and Responsibilities Hiring for QTL Location: Bangalore For QA Location: Jaipur. Conduct call audits, calibrations, and monitoring to ensure quality standards are met. Utilize QC tools such as BQM, Dashboards, KPIs, and Metrics to identify areas for improvement. Provide feedback on performance gaps through CSAT analysis and Pareto charts. Implement Six Sigma methodologies to resolve issues related to defect prevention. Collaborate with team members to achieve SLA targets using TNI, BQM, RCA, TNA, PIP, (Total Network Inventory) management. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

Education: Graduate (Mandatory) Location: Navi Ghansoli Process Expertise: Trading processes/Stock process Shifts - Rotational Shifts with rotational off (general shifts) Certification: NISM 7 or NISM8 certified (not mandate) To audit calls/ mails as per grid defined by clients on a daily basis Should have good expertise in stock process aware about the terminologies like customer order placement concerns, all segments in stock, order terminology, buy & sale order, order types, profit and loss for the day, IPO knowledge domain experience. Record feedback and to let the Customer service rep know about his/her areas of improvements Bring in necessary changes to the process and constant updatin...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

As a Junior Engineer or Engineer in the Quality Control department of a reputed Engineering Manufacturing Company near Vadodara, you will be responsible for ensuring the quality standards of the products. You should hold a qualification of BE or Diploma in Mechanical or Plastic engineering with 1 to 3 years of relevant experience in industries such as Engineering or Plastic. - Have knowledge of Quality Management Systems (QMS) - Familiarity with Advanced Product Quality Planning (APQP) documents - Handle Non-Conforming (NC) material and perform Root Cause Analysis (RCA) - Conduct Corrective and Preventive Action (CAPA) analysis - Utilize QC tools for investigations - Understand ISO standards...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Hiring: Executive- Lead Qualification | GemPundit | Gurgaon (Onsite) Location: 312316, 3rd Floor, Vipul Agora, MG Road, Sector 28, Gurugram Experience: Freshers| 01 year (Customer Support / BPO preferred) Interview Mode: Face-to-Face only Compensation: Best in the industry About the Role We are looking for enthusiastic individuals who can represent GemPundit professionally and help our customers get connected to the right sales experts. No cold calling. No sales pressure. Your job is to evaluate incoming leads , understand customer needs, and ensure they reach the best internal team for assistance. Key Responsibilities Evaluate and qualify leads to determine fit for our products/services Sav...

Greetings from 1Point1 Solutions... Looking for an Immediate Joiners.......... Hiring for Quality Auditor. Job Description • Sr.Quality Analyst is responsible for assessing the quality performance of our call center associates who deal with our existing and potential customers. • The QA will monitor inbound and outbound calls and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • The individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needs to enhance the overall...

Your role and responsibilities In this role, you will have the opportunity to ensure local unit has the necessary capabilities to effectively control products and systems. Each day, you will ensure compliance with internal, customer, and industry requirements within a cost-effective and safe working environment. You will also showcase your expertise by developing and implementing standards and test methods to ensure only compliant products, software, and services are released to the customer. You will be mainly accountable for: Leading the design, planning, and execution of tests, controls, verifications, and validations that are directly related to products, systems, or software production ...

Should have been a Quality analyst for at least two years on paper. Experience from BPO industry with Telecom customer service background. Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance Quality Analysts contact a...