790 Qc Tools Jobs - Page 2

A QA focuses on monitoring and evaluating customer interactions (calls, emails, chats) against quality standards, providing feedback and coaching to agents, analyzing data to identify trends, and implementing processes for continuous improvement.

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Drive continuous improvement initiatives Implement lean six sigma methodologies Lead process excellence projects Manage bfsi project delivery Analyze data with minitab & dmav tools Risk Audits, identify automation (RPA/ VBA, Excel macros) Office cab/shuttle

Role & responsibilities- - Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Need Min 1.5yrs exp as Quality Analyst from International Voice/ Chat Customer Support Process BPO. International Voice/ Chat Audit Well Versed with QC Metrics RCA US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Minimum 2-5 years experience in the same industry B.Tech./Diploma Electrical/Mechanical Working experience in SAP Knowledge of CAPA, 7QC Tools Gauge use measure dimensions in Quality Call @ 8447732667 Required Candidate profile Responsible for all activity of final QC Excel is mandatory with formula document prepare in Quality 7 QC tools tsprecruiter02@gmail.com

Your role and responsibilities In this role, you will have the opportunity to ensure local unit has the necessary capabilities to effectively control products and systems. Each day, you will ensure compliance with internal, customer, and industry requirements within a cost-effective and safe working environment. You will also showcase your expertise by developing and implementing standards and test methods to ensure only compliant products, software, and services are released to the customer. You will be mainly accountable for: Leading the design, planning, and execution of tests, controls, verifications, and validations that are directly related to products, systems, or software production ...

Role & responsibilities Quality Monitoring & Evaluation Calibration & Feedback Governance & Compliance Reporting & Insights Collaboration & Continuous Improvement Preferred candidate profile Education: Graduate in Commerce, Business, or Communication. Experience: 2-6 years in Quality, Training, or Audit roles in customer service, BPO, BFSI, or real estate. Experience with TP Interact and collections process evaluation preferred. Familiarity with CEFR communication assessment frameworks is a plus. Please share your resume to below number 7330616341 - Charlie ( Do not call ) Mention: Looking for QA

Positions : Quality Auditor • Min of 1+yrs experience in US Medical Billing. • Very good exposure in AR Calling & Denials Management • 5 days work in a week (Sat & Sun Fixed Off) • Remuneration best in the industry. Contact - 6379093874 (What's App)

Opening_ Assistant Manager Quality_ Nagpur Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Of...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

Candidates should be BPO Industry into Customer Service and have Excellent Communication Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP etc. on paper Assistant Quality Manager with reputed BPO - 1+ years of Experience Required Candidate profile Ecommerce is preferred Strong communication, interpersonal, and analytical skills Ability to manage competing priorities and multitask effectively Monitoring quality checks and handling escalations

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform call monitoring and quality checks to identify areas for improvement. Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics. Provide constructive feedback to team members on their calls for growth and development. Collaborate with the team to resolve issues and improve overall call quality.

Responsibilities : Handling of Change control Handling of Deviation Handling of Market Complaint Handling of OOS/OOT Handling of Corrective action and Preventive action Handling of Return goods & recall Handling of Failure investigation Quality Risk Management Review of Quality Agreement Vendor Qualification management Internal Audit management Required Skills Must be excellent in written and spoken English Net savvy and adapt at computer skills. Good in communiaation. Required Qualification: - B.Pharm/M.Pharm

Role Overview: You will be involved in day-to-day Quality activities at Composite manufacturing process, including in-process inspection, acceptance, creating test reports, and maintaining Quality records. Key Responsibilities: - Hands-on experience in composite manufacturing processes such as wet layup, prepreg layup, bonding, machining, riveting, edge sealing, painting, assembly inspection in In-process and Final inspection. - Knowledge of GD&T. - Familiarity with Non conformance, Route cause corrective actions, fishbone, 8D, 5Why. - Conduct First-Article-Inspection (FAI) with knowledge of AS9102C. - Knowledge on AS9100 D and quality documents and records. - Basic knowledge on QA standards...

As a Quality Team Leader in Kolkata, you will be responsible for leading the quality team in a BPO setting. Your role will involve: - Minimum 1-2 years of on-paper experience as a Quality Team Leader in a BPO environment. - Excellent communication skills are a must for effective team leadership. - You will be required to work 5 days a week with rotational shifts and week offs. - Basic knowledge of Quality domain, QC Tools, Dashboards, and Reports is necessary. - Previous experience in an international process is preferred. In terms of qualifications, the ideal candidate should have: - Minimum 1-2 years of experience as a Quality Team Leader in a BPO. - Excellent communication skills. - Basic...

Job Location: Kolkata Designation: Deputy Manager . Mode: Hybrid (3 WFO, 2 WFH). Sat-Sun fixed off Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client projects on cost r...

Role & responsibilities Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits a...

Oversee and manage a team of 20 to 25 QA Analysts, ensuring adherence to quality standards and performance metrics. Conduct regular audits to ensure compliance with risk management and quality frameworks. Utilize quality systems and tools to monitor and maintain the quality of transaction processes. Perform root cause analysis to identify and resolve quality issues. Drive process improvement initiatives and implement strategies to enhance quality assurance practices. Prepare and present detailed quality reports and statistics, providing actionable insights to senior management. Develop strategic plans to enhance the overall quality framework and ensure alignment with organizational goals. E-...

Role & responsibilities 2-3 years of experience in Outbound process (1 year as QA Minimum) Versant 5 (relevant knowledge of the Consulting Industry is preferable) Preferred candidate profile Immediate joiners preferred Call Amit Aswal 9560794551

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Quality Audit Job Location : Vashi Experience : 3 Years to 12 Years Responsibiliti...

Position: Quality Engineer Qualification: BE / Diploma in Mechanical or related field Experience: 56 years in a manufacturing/engineering industry Key Skill Requirements: Strong knowledge of quality systems (ISO, TS, etc.) and documentation. Hands-on experience with CNC & VMC machining processes. Proficiency in using measuring instruments (Vernier, Micrometer, Height Gauge, CMM, etc.). Experience in handling complaints, root cause analysis, and corrective/preventive actions. Exposure to vendor quality, in-process inspection, and final inspection. Familiarity with 7 QC tools, PPAP, FMEA, and control plans. Ability to lead audits and ensure compliance with industry standards.

**Job Description:** **Role Overview:** You are an experienced Production and Quality Engineer with 4-5 years of expertise in quality control, production processes, and process development. Your primary responsibility will be to implement and maintain quality control procedures, conduct inspections, and analyse data to identify and resolve quality issues. You will work closely with vendors, ensuring adherence to design specifications, and lead assembly and production teams to deliver high-quality components. **Key Responsibilities:** - **Quality Control:** - Hands-on experience in quality checking using different tools and techniques. - Implementing and maintaining quality control procedures...

As an ideal candidate for this role, you should come from an Auto components/Automotive industry background. You should have hands-on experience in Surface treatment, Machining, and Grinding. Additionally, you should possess hands-on experience in direct customer handling and good analytical knowledge. The factory is located in Bommasandra Industrial Area, Bangalore. Your responsibilities will include: - Being well versed with Quality systems/standards/QC Tools and handling of QMS activities - Ability to collaborate and lead a production team - Developing standardized production, quality, and customer-service standards - Identifying potential risks before they become a problem, focusing on r...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...