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Team Lead - Process Excellence (Field Audit) Navi Technologies

2.0 - 7.0 years

8 - 11 Lacs

hyderabad

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Team Lead - Process Excellence (Field Audit) About the Team The Process Excellence team at Navi is focused on maintaining and elevating the quality of customer interactions. As the quality audit function, the team conducts regular audits of agent communications across calls, chats, and other channels to ensure accuracy, consistency, and compliance. The team also ensures compliance across different verticals and runs multiple initiatives in coordination with business team stakeholders to drive key business metrics. Insights from these audits are used to drive continuous improvement through targeted training, helping agents close knowledge or process gaps and deliver a consistently excellent c...

Posted 1 day ago

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