Job Summary Title: Quality Manager Status : Full Time Location: Pune, India Job Summary The QC engineer makes sure the quality of delivered products/services for assigned areas (including all quality-documentation, which is performed by third parties) is in accordance with the set (project) demands. Essential Duties & Responsibilities This job description represents the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying out (or having carried out) (interim) quality inspections and inspections at suppliers and/or on site; Ensures that the right level of quality is achieved at suppliers through knowledge transfer, corrective actions; Can justify the achieved quality level to own organization and customer. Advises on quality matters in drawing up contracts and the quality-policy to achieve or maintain the desired quality level; Shows ownership regarding continuous improvement by confronting and motivating employees; Analyzing of problems within their own area of work. Advising on the improvement process. verifying the results in the improvement process, making amendment proposals, drawing up inspection requirements and methods, describing special processes, making a distinction between processes already known or in use and new processes as soon as there is a need for them. Audits and assesses suppliers for suitability (in collaboration with Procurement and QC Manager). Coordinates investigations into complaints and deviations, such as Non-conformities (NCR) related to products supplied, on behalf of CECO. Is the point of contact for customers regarding quality-technical matters. Supports the QC manager in the management and deployment of QC inspectors/TAs (partly hired staff). Ensures proper safety certification for “site” personnel. (Having) drawn up all necessary quality documentation, efficiently, on time and in accordance with the (project) requirements. Carrying out and assessing quality inspections, possibly using the expertise of third parties, including NDE and Destructive testing. Accompany customers during audits/visits at our suppliers. Is responsible for the practical implementation of the safety policy on location: Draws up and manages project/product TRAs; Conducts safety audits; Ensures the use of the correct tools and safety equipment. Performs other duties of a similar nature and level as assigned. Education And Experience Bachelor degree (e.g. in Engineering) 5 years of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Has demonstrable, extensive experience in independently inspecting and assessing products, also on location abroad. Certifications CWI or VT-W2 IWT or IWE (nice to have) NDO NACE COMPETENCIES Knowledge In Material - Material types and material properties, material certifications and standards and technical specifications is required. Customer and Personal Service (intercultural skills, service minded) — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Microsoft Office Suite; ERP systems, ADP, Epicor and/or D365 is beneficial. Familiarity with EPM tools (e.g., Hyperion, TM1, etc.) preferred. Law and Government-Knowledge of laws, legal codes, precedents, government regulations, agency rules and QC codes. Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Materials — Knowledge of material science, including their properties and interaction with other products in the system. English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Measurement - measuring equipment, calibration and the application of the equipment; Skill In Can read and understand technical drawings and welding method descriptions. Can analyze work processes and initiate improvements. Is familiar with his own work instructions and procedures as laid down in the Aarding QA manual. Exercising confidentiality, discretion, and sound judgment. Sense of Urgency - Motivated self-starter. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Sense of Urgency - Motivated self-starter. Persuasion - Persuading others to change their minds or behavior. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Negotiation - Bringing others together and trying to reconcile differences. Well-developed ability to multi-task and prioritize with strong attention to details . Abilities In Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension-The ability to read and understand information and ideas presented in writing. Organization and prioritization-The ability to prioritize and organize workload with strong attention to details. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Written Expression - The ability to communicate information and ideas in writing so others will understand. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Clarity - The ability to speak clearly so others can understand you. Travel Requirements As and when required, must have the ability to travel across borders. Why join us? By joining our team, you’ll gain exposure to cutting-edge technologies and have the opportunity to make a significant impact on our global IT infrastructure. We offer a competitive salary and benefits package, along with a dynamic work environment where your expertise will be valued. If you’re a proactive, bilingual IT professional with a passion for cloud technology, we’d love to hear from you. Apply today and take the next step in your career! About Us. CECO Environmental is a global company focused on innovative solutions that protect people, the environment, and industrial equipment. CECO, with over 150 years of history, operates across various industries, including air, water, and energy transition markets. With more than 20 trusted brands, CECO provides solutions that make the world safer and more sustainable. Note The above job description is intended to represent only the primary areas of responsibility; specific position assignments will vary depending on the business needs of the department. Show more Show less

Shadow design discussions the Senior Designer does with clients; prepare Minutes of Meetings and keep track of project milestones to ensure a timely and high-quality delivery Assist the Senior Designer in 3D designs using SpaceCraft (HomeLane Software) and Sketchup; recommend enhancements and be a sounding board for the Senior Designer Be available for Site Visits, Masking along with the Senior Designer; take on the responsibility of file management across HomeLane tech systems Assist the Senior Designer in creating commercial proposals using SpaceCraft and other quoting tools; validate quotes to ensure customers get a transparent and fair estimate. Coordinate with various stakeholders to ensure a great design outcome; build relationships with teams like sales, drawing QC, project management teams and planners Mandatory Qualifications: Design education background - B.Arch, B.Des, M.Des, Diploma in Design 0-1yr of experience in Interior Design / Architecture Good communication & presentation skills Basic knowledge of Modular furniture Practical knowledge of SketchUp A great attitude. Show more Show less

GEM Engserv Pvt Ltd. Hiring QC Professionals for Construction of Warehousing Project @ Bhiwandi, Mumbai. (IMMEDIATE JOINER PREFERRED) Desired Candidate Profile PMC(On roll): GEM Engserv Pvt Ltd. Company Website: https://gemengserv.com/ Project: Logistic Park, Warehousing Project Experience: 5+ Yrs with BE (Civil) Openings: 3 ONLY APPLY: If you have experience into Industrial/Warehousing /Logistic park project + PEB Structure If you are local / ready to relocate (No accommodation from company end(Compensation will get discuss in CTC Part)) Must have strong exposure of handling all Quality Control activities. If interested please revert back with your updated CV &below mentioned details at the earliest to discuss the opportunity in detail. Mail To: harshala.kadave@gemengserv.com Subject Line: Application for QC - Logistic /Warehousing Project @ Bhiwandi, Mumbai Total Experience: Experience in Industrial Project: Current CTC: Expected CTC: Current Location: Notice Period: Reason for change: Show more Show less

Urgent Opening – QA Automation Engineer (Selenium + Java) Location: Onsite – Dadar, Mumbai Experience: 3 to 5 Years Interview Mode: Face-to-Face (F2F) on 14th June Employment Type: Full-time CTC: Up to ₹8 LPA Joining: Immediate Joiners Only About the Role: NeoSOFT is looking for a QA Engineer with Selenium & Java expertise to join our growing team and contribute to our high-impact digital solutions. This is an exciting opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and ensure robust software quality. Key Responsibilities: Develop and maintain automated test scripts using Selenium with Java . Perform API testing using Postman or REST Assured . Integrate automation with CI/CD pipelines (e.g., Jenkins, GitHub Actions). Write and execute test plans, test cases, and test scripts . Understand and implement BDD frameworks like Cucumber . Log, track, and manage defects using tools like JIRA or similar. Collaborate with development and product teams to resolve issues and improve quality. Must-Have Skills: Strong hands-on experience with Selenium WebDriver using Java . Proven experience in API testing (Postman / REST Assured). Familiar with CI/CD tools such as Jenkins and GitHub Actions. Basic understanding of BDD frameworks like Cucumber. Solid knowledge of STLC, SDLC , and defect life cycle. Job Details: Job Location: Onsite at Dadar – Mumbai Experience Required: 3 to 5 Years Salary: Up to ₹8 LPA Interview Mode: Face-to-Face Joining: Immediate Only – Must be available to start this week or next Ideal Candidate: Currently based in Mumbai or willing to travel daily onsite (No relocation). Ready for immediate face-to-face interviews . Can start immediately or within 1-2 days of offer. How to Apply: If this sounds like your kind of challenge, we want to talk to you! Send your resume to: dimple.patel@neosofttech.com Job Type: Full-time Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Life insurance Paid time off Provident Fund Schedule: Monday to Friday Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: QA/QC: 3 years (Required) Selenium: 3 years (Required) Java: 3 years (Required) Location: Mumbai, Maharashtra (Required) Willingness to travel: 100% (Required) Work Location: In person Speak with the employer +91 8104137824

Job Details: Experience in Ship Electrical design, documents, calculations for Electrical systems. Experience of working on naval ship and good understanding of class and naval requirements of the ship's electrical system like PGD, Communication & Navigation systems, Weapon systems, Data networks, etc. is preferable. Required Qualification: BE/BTECH ( Electrical / Electronics / E&I / E &TC / Any equivalent qualification). Pre Requisities: Expereince in any of the following areas is prefered: Worked in the field of basic and detailed design of ship-borne electrical system like PGD or Communication & Navigation systems or Weapon system or Data networks, etc. Have prepared Electrical system schematics, production drawings and preparation of BoM for various electrical systems, prepared cable routing based on eqpt disposition and estimates of cable length worked on equipment disposition and cable routing in CADMATIC or other 3D modelling software. Has good knowledge of Classification rules for marine vessels or naval ships has experience of working in shipyard design / planning / production / Qc departments. Show more Show less

Budgeted CTC: ₹45,000–50,000 per month Location- New Delhi Job Description The Sales Engineer will report to the Service Manager and Sales Manager, working from the factory unit or office. Core responsibilities include installing, commissioning and demonstrating quality-control testing instruments; scheduling and performing maintenance, calibration and repairs; troubleshooting faults and escalating complex issues; and delivering timely technical support. You’ll build and sustain client relationships, follow up on service commitments and relay recurring product issues to R&D for continuous improvement. Qualifications & Compensation • 4–5 years’ hands-on experience with QC testing instruments (e.g., IIGM, Ramsons, Welco) • Bachelor’s in Electrical, Mechanical or Instrumentation Engineering • Proficient in electronics/mechanics diagnostics, calibration standards and schematic interpretation • Strong analytical, problem-solving and communication skills • Willingness to travel frequently; valid driver’s license Show more Show less

Job Title: Core Lab Technician – Hematology, Chemistry, Immunology Job Summary: The Core Lab Technician conducts routine testing in hematology, chemistry, and immunology within a CLIA-certified environment. This role supports ongoing test analysis, QC monitoring, and documentation while ensuring adherence to lab standards. Responsibilities: Perform and report results for hematology, chemistry, and immunology panels Review and validate test data for accuracy and reliability Evaluate QC metrics and escalate anomalies to the technical supervisor Maintain and calibrate laboratory instruments and equipment Troubleshoot issues and implement corrective actions as needed Ensure compliance with CLIA, HIPAA, and internal SOPs Monitor analytic performance and ensure testing systems function within specifications Document results accurately in the LIS and per regulatory standards Participate in continuing education and proficiency testing Assist in evaluating the competency of trained personnel Qualifications: Associate or Bachelor’s degree in laboratory science or medical technology At least 1 year of experience in a clinical core lab setting Familiarity with CBC analyzers, metabolic panels, and immunoassay instruments Preferred certification: MLS(ASCP), MLT(ASCP), MT(AMT), or equivalent Work Schedule: 10:00 AM – 6:00 PM (Mountain Time) Work Setup: Location:Remote Schedule:Full-time Equipment should be provided by applicants Powered by JazzHR hVKDSMcsGK Show more Show less

Company Description: Established in 1951, Fermenta Biotech Limited (FBL) is a global Vitamin D3 manufacturer with state-of-the-art R&D and manufacturing facilities in Thane, Kullu, and Dahej. FBL also offers niche APIs, enzymes for antibiotic synthesis, and environmental solutions for wastewater management. www.fermentabiotech.com Summary: Fermenta Biotech Limited is looking for an experienced and highly motivated Jr. Executive / Executive to join our Biotech Division. The ideal candidate will have hands-on experience in both upstream and downstream processes, with specific expertise in fermentation and critical shift process handling. This role is integral to the production of high-quality pharmaceutical APIs, and the candidate must possess knowledge of cGMP standards, documentation practices, and sterilization processes. The successful candidate will play a key role in supporting the production team and ensuring the smooth operation of biotech manufacturing processes. Roles & Responsibilities: Upstream and Downstream Process Handling: Manage and monitor both upstream (fermentation) and downstream (purification, recovery, etc.) processes to ensure the smooth production of biotechnological products. Operate and maintain equipment involved in these processes. Fermentation Expertise: Operate fermentation systems, monitor fermentation parameters, and ensure optimal conditions for microbial growth and product yield. Handle fermentation media, inoculation, and harvest processes. Dry Heat Sterilization: Perform dry heat sterilization for equipment, media, and related items as per SOPs to ensure sterile conditions are maintained in the production environment. Critical Shift Process Management: Oversee critical shift operations during fermentation and other biotechnological processes. Ensure processes are running according to predefined protocols and handle any process deviations or issues during shifts. Compliance with cGMP & Documentation: Ensure all activities are conducted in compliance with current Good Manufacturing Practices (cGMP). Maintain and update necessary documentation, including batch records, process logs, and compliance reports. Troubleshooting & Process Optimization: Troubleshoot any issues or deviations in the production processes and provide solutions. Assist in process improvements and optimization activities to enhance production efficiency and yield. Safety & SOP Adherence: Ensure all safety protocols and standard operating procedures (SOPs) are strictly followed during biotech production activities. Participate in training sessions to stay updated on safety, regulatory, and technical advancements. Cross-functional Collaboration: Collaborate with other departments such as Quality Control (QC), Quality Assurance (QA), and Maintenance to ensure the production process runs smoothly and meets the required standards. Qualification & Skill Requirements: Graduate in Science (e.g., Biotechnology, Microbiology, Biochemistry, or related field). Minimum 3 years of proven experience in biotech production, specifically in fermentation and downstream/upstream processing within the pharmaceutical/API industry. Extensive experience in fermentation processes. Hands-on experience with downstream and upstream processing techniques. Thorough understanding of cGMP regulations and documentation requirements. Proficiency in dry heat sterilization and handling critical shift processes. Knowledge of relevant equipment and instrumentation. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and accuracy. Ability to work under pressure and meet deadlines. Adaptability to changing priorities and tasks. Show more Show less

Job details Employment Type: Full-Time Location: Mumbai, Maharashtra, India Job Category: Field Operations Job Number: WD30243083 Job Description What we are looking for :  We are seeking highly skilled, team-oriented project engineer to join our growing company. In this position, person will be exposed to oversee all engineering, executional, technical and safety aspects of assigned project to assure the highest level of accuracy, quality and timely deliverables.  Person taking lead in preparing schedule, coordinate, and monitor assigned project and related activities, complying applicable codes, practices, QA/QC and EHS policies  Person will be in charge of performance management of sub-contractor / vendors ensuring project completion as per plans.  Large Infrastructure project experience is preferential in ELV systems such as BMS System, CCTV, Access Control Systems, Fire Alarm Systems, VESDA & Intruder Alarm Systems What you will do : Project execution activities are major focus area.  Acting as bridge between customer and internal backend support team.  By acting as First stage of information desk between customer and internal team.  Preparation of project schedule and implementation of same at site.  Follow up for approved shop drawings, schematics and technical submittals required for project.  Vendor management at site for execution. (Subcontractor)  Follow EHS, Ethics and Quality criteria at site during execution.  Material management (MIR) and reconciliation.  Daily / weekly project progress report preparation and authentication.  Purchase requisition form raising required material in advance as per the site requirement  Measurement Certification of executed work (WIR)  Attempting pre commissioning activities as per the project requirement  Responsible for invoice claim, client timely approvals & payment realization, receivable follow up with client and relevant parties within the team.  Identify dependencies causing delay in project execution.  Review and validate the sub- contractor’s R.A bills How you will do : Detailed site survey with sub-contractor supervisor to understand customer need.  Collecting all the information regarding site fronts, additional works, and any delays at site.  Preparation of daily / weekly execution plan along with subcontractor and customer as per the project plan.  Conducting meeting / coordination with internal design team for approved drawings.  Monitoring and instructing sub-contractor manpower to get the planned work done for the day.  Conducting TBT, Safety training with help of EHS team for subcontractor and JCI onsite staff. Highlight any safety related issues to EHS team.  Maintaining all the records for material movement. Reconciliation of material on periodic basis.  Preparation and updates to Project Manager and customer about site work by mails.  Site execution with quality, EHS and as per the ethical policies of the company. Raising alarms in case any of violation.  Measurement sheet preparation for JCI and contractor and approval of the same.  Site activities for pre commissioning like loop testing, IP configuration and pre commissioning check list verification etc. QUALIFICATION  BE / B. Tech – Electrical / Electronics & Telecommunications / Instrumentation

Job Title: Plant Manager – Pharma Manufacturing Location: Baddi Experience: 10+ years in pharma manufacturing; 3+ years in leadership Qualification: B.Pharm / M.Pharm / B.Sc / B.Tech (Chemical/Pharma) Role Summary: Responsible for overseeing all plant operations including production, quality, maintenance, and compliance. Ensures timely, cost-effective, and GMP-compliant manufacturing. Key Responsibilities: Manage day-to-day manufacturing activities as per production plan. Ensure compliance with cGMP, WHO-GMP, and regulatory norms. Coordinate with QA/QC for quality assurance and batch release. Monitor efficiency, minimize downtime, and implement process improvements. Handle audits, documentation, and regulatory inspections. Lead and motivate plant staff, ensuring training and performance. Ensure adherence to safety and environmental standards. Job Types: Full-time, Permanent Pay: Up to ₹120,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

We are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food. With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods. Take the first step ! Apply now ! Your duties Develop designs for Packaging machinery using and applying engineering principles & Customer machine specifications. Confer with engineering team & technical sales & sales personnel, to clarify specifications & develop designs. Review drawings and bills of material within engineering team members to ensure QC. Review drawings with manufacturers to determine suitability to manufacture and cost to manufacture new designs. Selects design options which assure proper performance, reliability, safety and manufacturing economy. Refer to previous designs for possible modification to meet current project needs and customer specifications, and to standardize machine & create Modular designs Complete mechanical engineering designs by calculating operational parameters such as speeds, gear ratios, drives, torques, velocities, etc. Respond to questions from purchasing/manufacturing personnel for clarification of drawings and or operational /process issues . Support field service for machine troubleshooting as needed. Preparation and attending internal / external audits for dept. Participation in functional and cross functional Continuous improvement initiatives Complete other tasks as assigned by Engineering Manager Your profile Bachelor’s degree with 12+ years of engineering experience in mechanical design of packaging machinery and factory automation. Leading a Team of at least 5 Mechanical Engineering Problem solving skills to identify and resolve problems in a timely manner, including gathering and analyzing information, and developing alternative solutions. Have strong knowledge base of fabrication methods and processes such as milling, turning, welding, with an understanding of cost impacts. Excellent verbal and written communication skills, including presentation skills Good interpersonal skills and the ability to successfully handle a multi-tasked role. Self-motivated, sense of urgency and well organized. Willingness to travel up to 10% of the time. Must be fluent in the use of SolidWorks and AutoCAD. Experience working with automated equipment in the food or packaging industry is preferred. Proven proficiency in the design and development of successful commercial products. SAP and other data management tools. An innovative person who is goal oriented, well organized and highly motivated. Knowledge in xls programming / Power bi / Presentations. Show more Show less

JOB TITLE: HUL Foods Lead Product Development Specialist, India LOCATION: Unilever R&D Bangalore, India About Unilever With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. Business Context And Main Challenges Of The Role Prospective candidates need to work on innovation, renovation and value engineering projects as per the brief agreed with the business involving Product & Process Development, Regulatory compliance and Technology transfer. Key role will be Planning and execution of experiments where one needs to develop experimental plan and prototypes of new products as per discussions with Technical Project Leaders (TPLs). Conduct relevant experiments at either lab-scale or pilot-scale (Individual responsibility). Data Analysis and drawing inferences for future course of action will be key enabler on this role. Conducting a thorough analysis of the data and planning of subsequent experimentations on the inferences drawn from the data analysis will be a very important skill for this role. Role Also Involves Below Responsibilities Consumer understanding: understanding consumer preference /insights, cooking habits / techniques through consumer research and translate the same into key attributes of new products being developed. Claims & Demo generation & substantiation: help developing competitive claims and demo along with substantiation to defend those claims. Process development: establishing appropriate technology for manufacturing a product to specification at lab-scale and pilot-scale Shelf-life stability: conduct shelf-life studies to establish shelf-life of new products and/or intervene through formulation/recipes to enhance shelf-life Product characterization: use appropriate measurement techniques (either existing or develop new techniques) to characterize key attributes of the product Process scale-up: establish technology developed at pilot-scale in factories to enable commercial production; troubleshooting at factory-scale whenever required Competitor Tracking: keeping track of new launches by competitors in the market and preparing detailed reports on a quarterly basis. Quality Monitoring: Monitoring of in market delivered quality of products as well as helping factories/suppliers on quality related matters Critical Success Factors Of The Job Key Competencies & Skills: Having the right attitude is crucial as it drives accountability, responsibility, and a growth mindset, which are essential for success in any role Collaboration and Networking Project management experience Hold on Technical Specification Creative thinking Technical reporting skills Exposure to Ecosystem partnership Supplier/vendor development experience Regulatory Knowledge Quality management Competency in English communication Relevant Experience M. Sc. / B.Tech Food Tech/Science Minimum 4-5 years of experience in Foods/Beverages R&D background preferred. Candidates with QA/QC background at relevant industries with creative bend of mind can also apply. Any other critical personal characteristics Occasional 1 to 5 nights travel Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Show more Show less

About the Role: As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Role Responsibilities: 1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation 2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement. 3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities 4. Enforce adherence to requirements; advising management on needed actions 5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends 6. Contribute to team effort by accomplishing related results as needed 7. Maintain focus on data integrity, customer safety and producing work of the highest quality 8. Identify barriers to customer success wherever they originate (tools, training, etc) 9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience 10. Collaborate with training teams to identify training needs based on audit results. 11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary. Qualifications: 1. Any Bachelor's degree 2. At least 1-2 years of prior experience in telesales, customer service, or a related field. 3. 1-2 years of prior experience in quality management roles 4. Six Sigma Certification is an added advantageSkills: 1. Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs 2. Proficiency in Hindi and Regional language is an added advantage 3. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines 4. Proven ability to work in a fast-paced team setting 5. Strong problem-solving and data analysis skills to assess trends and performance metrics 6. Ability to work cross functionally with other departments Working Conditions: ● The role is based in the office ● The workweek is Monday to Saturday

Job Description: Quality Inspection Manage · Company: Vinayak Enterprises · Location: Mandoli ,Industrial area · Employment Type: Full-time, On-site · Department: Quality Assurance Company Overview: Established in 2015, Vinayak Enterprises is a New Delhi-based manufacturing company specializing in high-quality aluminium wire rod production through advanced recycling of scrap metal. With roots dating back to 1995, we are committed to sustainability, precision, and excellence in serving the electrical and industrial sectors. Our vision is to become a leading brand recognized for superior quality and responsible manufacturing. Position Summary: We are looking for an experienced and detail-oriented Quality Inspection Manager to lead our quality control operations. This role is critical in ensuring our aluminium wire rod products consistently meet the highest quality and compliance standards. The ideal candidate will manage the quality management system, lead a skilled QA team, and drive continual process improvements. Key Responsibilities: · Quality Management System Oversight: Develop, implement, and maintain robust quality systems and procedures aligned with industry standards. · Quality Control & Assurance: Lead all QC activities to ensure adherence to technical specifications and internal quality benchmarks. · Inspection Processes: Oversee and perform inspections at all stages: incoming raw materials, in-process checks, and final product testing. · Team Leadership: Recruit, train, and manage the quality assurance team to uphold a culture of accuracy, accountability, and improvement. · Root Cause Analysis & Improvement: Identify quality issues, conduct root cause analysis, and implement corrective and preventive measures. · Documentation & Reporting: Maintain inspection records, prepare quality reports, and analyse data to support continuous improvement. · Regulatory Compliance: Ensure compliance with ISO standards and industry regulations relevant to aluminium manufacturing. · Shift timings : 12 hours Qualifications & Skills: Education: Bachelor’s degree in Metallurgical, Mechanical, Electrical, Industrial Engineering, or a related technical discipline. Experience & Skills: · 2+ years of experience in a quality inspection or assurance role, preferably in a manufacturing or metals industry. · Proficiency in quality control tools and methods (e.g., SPC, 5 Why, Fishbone, CAPA). · Practical knowledge of ISO 9001 or other quality standards. · Strong analytical and problem-solving skills. · Experience with Spectro Meter analysis and technical inspection tools. · Excellent attention to detail and documentation accuracy. · Strong leadership, team management, and interpersonal communication skills. · Ability to coordinate with production, R\&D, and supply chain departments.

Our requirement is that candidate must be done work in fabrication line aera .

ob Summary Manage and lead technical inspection services and activities related to global equipment industrial, modifications and repairs in accordance with project and/or production contractual requirements. Manage and add resource if needed and continuously improve the capability (through training needs analysis and hiring of people with the right skills and knowledge) and structure of the Product Quality Assurance team to meet business objectives. Measuring, monitoring and report quality control standards relating to project and production. Ensure project and production standards comply with relevant classification rules in accordance with specifications and scopes of works. Responsible in the development, management and maintenance of Avernas quality management systems including Business Management System, company standards, and ISO 9001 :2015 certifications. Provide system auditing functions and oversee relevant document control systems. Responsibility for final manufacture data record of project. Roles and Responsibilities Manage, assign works for Product Quality Assurance staffs to complete well and ensure manufacturing quality. Based on Incoming Quality Inspection test results, decide to repay goods to suppliers or transfer to MRB. Be responsible for plans to ensure quality: basing on drawings, DFM, information from customers. Review and check drawings & approve drawings for manufacture and installation. Read and understand client specifications and class rules for each project requirement. Review materials certification to comply with approved drawings and contract specifications. Compile testing summary reports for production analysis. Manage materials incoming inspection and compare with Purchase Orders and material mill certificates. Undertake visual inspection of incoming materials for each project. Control projects fit up inspections according to inspection and test plan. Undertake dimension inspection and compile reports for record keeping. Support in review the business management system procedures and ISO system procedures, Quality Objectives. Implement new departmental systems in conjunction with the Quality Head and train staff in effective use. Work with other departments to ensure overall performance is consistent Provide consultancy and expertise across the various departments relating to quality control and quality management. Prepare and generate suitable reports to ensure adequate information is supplied to internal and external stakeholders regarding quality. Follow approved company processes as defined in Business Management System Look for on-the-job opportunities to broaden and improve work knowledge base Achievement against the agreed goals/targets Maintain quality of works and the completion of work plan against the committed deadline Minimize ratio of complaints or grievances related to allocated responsibilities Keep up-to-date and seek to implement industry best practices.

JD @ QC Executive will ensure that products meet quality standards & regulatory requirements with analyzing samples, conducting tests, maintaining documentation & more Accommodation, Meals & Transport from client side Saturdays are Half day

Job Purpose (Significance Of The Role & Objectives) As a Battery Prototype Engineer at Pravaig, you will play a critical role in developing Proof of Concepts (PoCs), functional prototypes, and pilot battery packs that closely resemble production-ready designs. You will work across mechanical and electrical domains to bridge the gap between R&D and production by bringing early-stage battery concepts to life in a structured, high-quality manner. Key Responsibilities And Deliverables Build PoC, functional prototypes, and pilot lots of Li-ion battery packs according to engineering documentation and production intent. Interpret and execute mechanical and electrical designs, including wiring layouts, component placements, and mechanical assemblies. Work from design documentation, schematics, and BOMs to assemble prototypes and ensure adherence to DFM (Design for Manufacturing), DFA (Design for Assembly), and DFS (Design for Serviceability) principles. Collaborate with cross-functional teams (design, thermal, BMS, supply chain) to integrate feedback and support rapid iteration. Apply knowledge of QC tools, DFMEA, process flow charts, and SOPs to support validation and design integrity throughout the build cycle. Operate tools such as torque wrenches, crimpers, spot welders, grinders, and hand/power tools with precision and safety. Understand high-voltage architecture, battery sub-systems, and electrical safety protocols for HV components and systems. Contribute to improving manufacturing feasibility by identifying design challenges during proto and pilot builds. Record accurate data on material usage, part issues, and design deviations and relay clear feedback to the R&D and design teams. Coordinate with procurement and vendors for prototype part sourcing, clarification, and on-time readiness of materials. Desired Qualifications: Required Qualification, Knowledge, and Experience 2–5 years of experience in battery pack prototyping (preferably in EV). Working knowledge of CAD tools, Microsoft Office, and reading mechanical drawings and wiring schematics. Understanding of battery assembly processes, sheet metal fabrication, welding techniques, and electrical layout standards. Comfortable multitasking between activities such as mechanical builds, electrical connections, documentation, and part coordination. Excellent verbal and written communication skills to document build processes and feedback clearly. Key Competencies Result-oriented/Goal driven. Proficiency in oral and written communication. Self-motivated, passionate about learning, and takes initiative with a problem-solving attitude. Highest level of integrity (teamwork, confidentiality, ethics, and integrity are the prerequisites for the role). Sense of ownership and pride in his/her performance and its impact on the company’s success. Show more Show less

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary: We are seeking a proactive and experienced Pharma Recruiter specializing in US staffing to source and hire OPT and H-1 B consultants for our bench. The ideal candidate must have a strong network/database of active job-seeking consultants in the Pharmaceutical, Biotech, and Life Sciences domains. This role requires excellent communication skills, a keen understanding of visa categories (OPT, STEM OPT, CPT, H1B, GC, etc.), and the ability to drive results independently. Key Responsibilities: • Source, screen, and recruit OPT/CPT/STEM OPT/H1B consultants actively seeking opportunities in pharma and life sciences domains. • Build a strong bench of qualified consultants across functions such as QA, QC, Validation, Regulatory Affairs, Clinical Research, Drug Safety, and Manufacturing. • Maintain and expand an internal database of consultants through networking, referrals, job portals, and social platforms (LinkedIn, Dice, Monster). • Negotiate terms and onboard candidates in compliance with company and immigration policies. • Conduct initial screening calls to verify eligibility, domain expertise, and communication skills. • Coordinate with the sales and marketing team to place bench candidates with prime vendors, clients, and implementation partners. • Regularly follow up with candidates post-onboarding to ensure retention and satisfaction. • Stay updated on market trends, visa regulations, and hiring needs within the US pharma staffing space. Required Skills and Experience: • 2–5 years of experience in US IT/Pharma staffing with a focus on bench hiring (OPT/H1B consultants). • Strong existing database or network of pharma consultants. • Excellent sourcing skills using LinkedIn, Dice, Monster, CareerBuilder, and internal ATS. • Good understanding of various visa types (OPT, CPT, H1B, GC, USC) and USCIS guidelines. • Excellent communication and negotiation skills. • Ability to work independently during US business hours (EST shifts). Show more Show less

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Enterprise Tech Support- Level 2. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: User Acceptance testing. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.