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4.0 - 5.0 years
8 - 12 Lacs
Noida
Work from Office
Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates
Posted 3 months ago
1.0 - 5.0 years
0 - 3 Lacs
Ahmedabad
Work from Office
1+ years in US Bookkeeping Work from office - Ahmedabad, Gujarat 3 PM to 12 AM - Mon to Fri Quickbooks Online / Desktop mandatory Fluency in English mandatory Immediate joiner preffered Share updated CV at glory.m@crystalvoxx.com / 75670 60888
Posted 3 months ago
3.0 - 5.0 years
5 - 6 Lacs
Gurugram
Work from Office
Role & responsibilities Manage end-to-end bookkeeping for Australian clients across various industries Preparation and review of Business Activity Statements (BAS) and GST reconciliations Payroll processing including STP reporting and Superannuation compliance Handle Accounts Payable and Accounts Receivable , ensure timely reconciliation Perform bank and credit card reconciliations on a regular basis Record and review journal entries , maintain general ledger accuracy Assist in month-end closing , financial reporting, and compliance tasks Use cloud-based tools such as Xero, MYOB, QuickBooks Online, Communicate with Australian clients and internal teams for clarifications and follow-ups Maintain high levels of accuracy, confidentiality, and data integrity Preferred candidate profile CA Inter (Drop Out) with 34 years of post-articleship experience Prior experience in Indian bookkeeping and taxation is acceptable Exposure to Australian accounting standards and processes is highly preferred Proficiency in tools like Xero, MYOB, QuickBooks Online, and Tally Strong understanding of GST, TDS, payroll, and reconciliation processes Ability to adapt to new systems and learn Australian compliance requirements quickly Excellent communication skills (spoken and written) for client interaction Detail-oriented, self-driven, and able to work independently with minimal supervision Willingness to work in a remote/offshore setup and coordinate across time zones
Posted 3 months ago
1 - 6 years
2 - 6 Lacs
Chennai
Work from Office
Experience required: 1 to 5 Years. Qualification: B.Com, MBA, M.com, CA / CMA - Inter (Not applicable for pursuing candidates) Shift: 10.00 AM to 7.00 PM (General Shift) Location - Nungambakkam (Chennai) Candidates must be interested to work from Chennai office. Main Responsibility: Analyzing the nominal ledger accounts Checking opening balances in ledgers vs signed accounts balances Journal entries for year-end adjustments Disclosure notes as per last year Ability to work on varied software Ability to complete work on scheduled time Team player Self-motivating and target oriented Customer focused Process driven Ability to focus on efficiency Interaction with Team Manager Interaction with Customer Relations team Preferred candidate profile 3+ years of accounts finalization. Experience in software IRIS Accountancy Suite, CCH, TaxCalc, Digita, My Workpapers, Xero, Sage, Quickbooks, Freeagent, Kashflow,
Posted 4 months ago
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