1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Wipro Limited is a leading technology services and consulting company, dedicated to developing innovative solutions that cater to clients" most intricate digital transformation needs. With a vast array of capabilities in consulting, design, engineering, and operations, we aim to assist clients in achieving their ambitious goals and establishing sustainable businesses that are future-ready. Our global presence includes over 230,000 employees and business partners spread across 65 countries, enabling us to fulfill our commitment of supporting our customers, colleagues, and communities in adapting to an ever-evolving world. The role at Wipro entails acting as a liaison between the customer and the Wipro delivery team, with the objective of comprehending and analyzing customer requirements. It involves effectively articulating these requirements to the delivery teams to ensure the provision of appropriate solutions to the customer. Key Responsibilities: 1. Customer Requirements Gathering and Engagement: - Collaborate with client engagement partners to understand RFP/RFI requirements. - Detail scope documents, functional and non-functional requirements, ensuring all customer needs are captured. - Engage with internal teams to design and formulate timely responses to RFP/RFIs. - Maintain relationships with customers to optimize business integration and lead generation. - Seek ongoing feedback to enhance and deliver better value to customers. 2. Engage with Delivery Team: - Provide customer feedback and inputs on proposed solutions to the delivery team. - Review test cases for coverage of customer requirements. - Conduct root cause analysis to understand proposed solutions. - Support QA team with periodic testing to ensure solutions meet business needs. - Ensure 100% utilization by studying system capabilities and business specifications. - Support Project Manager/Delivery Team in delivering solutions to customers. 3. Build Domain Expertise and Contribute to Knowledge Repository: - Share expertise and increase domain knowledge across the vertical. - Write whitepapers/research papers and share with the consulting community. - Identify and create use cases for business enhancements. - Conduct market research to provide latest inputs into projects. Performance Parameters: - Customer Engagement and Delivery Management: PCSAT, utilization % achievement, leads generated, error/gap analysis, feedback, deal solutioning timeline adherence. - Knowledge Management: Whitepapers/research papers, user stories, proposal documentation, reusable components. Mandatory Skills: QAAS (Advisory Services) Experience: 1-3 Years At Wipro, we are on a journey to reinvent our world and seek individuals who are inspired by reinvention. Join us in building a modern Wipro, where constant evolution is encouraged. Be a part of a purpose-driven business that empowers you to design your own reinvention. Come to Wipro and realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Posted 5 days ago

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Quality Analyst with Turkish or Dutch or Hebrew Wipro Limited

1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

Wipro Limited is a renowned technology services and consulting company dedicated to developing innovative solutions to meet the complex digital transformation needs of clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable businesses for the future. Our global presence with over 230,000 employees and partners in 65 countries underscores our commitment to empowering our customers, colleagues, and communities to thrive in an ever-evolving world. Join Wipro as a Quality Analyst in Cracow and take your career to new heights. We encourage our employees to carve out their career paths and offer a unique environment in Poland with nearly 1000 professionals supporting over 45 clients. Our hybrid working model in Cracow ensures a perfect blend of flexibility and teamwork, with two office days a week. Key Requirements: - Proficiency in Turkish, Dutch, or Hebrew along with English at B2 level (essential) - Fluency in another European language is advantageous - Minimum 1 year of experience in customer service, compliance, or quality monitoring - Prior experience as a customer care QA or familiarity with digital marketing tools is a strong asset - Knowledge of quality improvement tools and cultural nuances across European countries - Proficiency in MS Excel and/or Google Sheets - Bachelor's degree in a relevant field Main Responsibilities: - Monitor and assess calls, emails, and chat interactions to ensure compliance with quality standards - Develop and execute customer quality evaluations across European markets, offering feedback and reports to the Team Lead - Cultivate a culture of exceeding customer satisfaction targets by identifying areas for enhancement and collaborating with teams for results - Support the continual improvement of processes to meet qualitative and quantitative KPIs What We Offer: - Comprehensive flexible benefits package including MyBenefit cafeteria with Multisport card, shop vouchers, and more - Premium medical insurance for you and your family (Luxmed) - Life & Disability Insurance (Generali) - Profitable Voluntary Pension Fund - Social benefits like holiday bonuses and kindergarten allowances - Integration and cultural events - Reward and recognition programs for high achievers - Employee Referral bonuses - Relocation support encompassing accommodation and travel assistance Mandatory Skills: QAAS(Advisory Services) At Wipro, we are shaping a modern future and seeking individuals inspired by reinvention. Join us in this journey of constant evolution, where your career, skills, and ambitions are realized. We embrace diversity and welcome applications from individuals with disabilities. If you're looking to be part of an organization driven by purpose and personal growth, Wipro is the place for you. Equal Opportunity Employer: Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. follows stringent Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office. Join Wipro. Realize your ambitions.,

Posted 1 week ago

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