300 Qa Tools Jobs - Page 4

Job Title: Quality Analyst Customer Service (Auditor) Department: Quality Assurance Reports To: Quality Manager / Quality Lead Location: Pune Baner Employment Type: Full-time Job Summary: The Quality Analyst (Customer Service Auditor) is responsible for monitoring, evaluating, and improving the quality of customer interactions handled by the customer service team. The role ensures adherence to process standards, identifies gaps in service delivery, and provides actionable insights to enhance the overall customer experience and team performance. Key Responsibilities: 1. Quality Monitoring & Evaluation ? Conduct audits of inbound and outbound customer interactions (calls, chats, emails, etc.) ...

Job Description: As a Lead Software Development Engineer in Test (SDET) in Pune, India, you will play a crucial role in ensuring the smooth, scalable, and reliable release of Java-based microservices and React Native applications. You will be responsible for designing and implementing automation frameworks that keep pace with rapid feature development, collaborating closely with backend, frontend, and DevOps teams. Key Responsibilities: - Design and develop end-to-end automation frameworks for Java backend services and React Native mobile apps. - Build scalable and modular test systems to validate microapps, live data streams, and in-app contextual commerce features. - Utilize tools like JUn...

As a Sec & Derivatives Sr Analyst at our company, you will be responsible for processing orders and transactions related to client securities and derivatives in coordination with the Operations - Transaction Services team. Your role will involve facilitating the clearance, settlement, and investigation of these transactions. **Key Responsibilities:** - Experience in non-financial regulatory and tax reporting (SME) - Strong understanding of OTC derivatives and investment products - Proficiency in English language, both spoken and written - Excellent presentation and communication skills, with the ability to adapt communication style as needed - Understanding of operational risks and control f...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Kolkata Call@9205503253 / 9354045326 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Job Title : Quality Analyst (Support or Service Desk) Location : Chennai & Indore (Hybrid) Experience : 4-6 years in support quality or service desk QA roles Mandatory: Excellent verbal and written communication skills. Strong analytical and observational skills. Experience with QA tools and scorecards. Familiarity with support workflows, ticketing systems, and ITIL practices. Ability to deliver constructive feedback and coaching. Prior experience in a support or service desk environment. Good to Have: Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.). Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.). Knowledge of quality frameworks (e.g.,...

About this role: Wells Fargo is seeking a... In this role, you will: Monitor and evaluate the quality of inbound or outbound customer calls Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of other staff Work closely with both internal and external customers to meet their service needs Act as a subject matter expertise Provide information and assist in the feedback and education to staff Required Qualifications: 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experien...

Justification The Associate Director - Training (Contact Center Operations) will be a strategic leader responsible for developing, implementing, and overseeing all training initiatives for our dynamic and growing contact centre. This role involves leading a team of training professionals to design and deliver impactful learning programs that enhance agent performance, ensure quality service delivery, improve customer satisfaction, and support overall business objectives. The ideal candidate will be a seasoned training professional with deep expertise in contact center environments and a passion for fostering a culture of continuous learning and development. Key Responsibilities: Training Str...

Job Title Title: Language Information Specialist (Level 5) Department: Language Engineering, Technology Function Location: Sector-62 , Noida About the Role Introduction the why This is an exciting opportunity to join the Data and Platform team, the technology engine of Oxford Languages. As part of the Academic division, the team designs and builds high-quality, curated data and data-related products that serve internal and external users across the globe in over 100 languages. Joining Oxford University Press means contributing to a mission-driven organization that values integrity, innovation, and excellence. This role offers a chance to work with cutting-edge language technology, collaborat...

Why this role exists As AI systems scale rapidly across industries, the integrity and accuracy of testing, training, and evaluation data have never been more critical. TaskUs needs a proactive leader who can architect and uphold highquality annotation workflows so that AI models are built and evaluated on, reliable data without compromising on speed or efficiency. The impact youll make: Build and guide a high-performing team : Lead and mentor a team of Data Quality Analysts, setting clear quality goals, delivering feedback, and fostering a culture of precision and accountability. Ensure quality at scale : Develop and continually refine robust QA processes, SOPs, and statistical quality metri...

Role Overview: As a Quality Analyst at UnifyCX, you will play a crucial role in ensuring the quality of voice calls handled by agents in the BPO team. Your primary responsibility will be to monitor, evaluate, and improve call quality to enhance customer satisfaction, maintain process standards, and uphold company policies. Your attention to detail and analytical skills will be essential in identifying areas for improvement and implementing quality enhancement initiatives. Key Responsibilities: - Monitor and evaluate inbound and outbound voice calls to assess agent performance against quality standards. - Provide constructive feedback and coaching to agents to enhance call quality and custome...

Overview Founded in 2020, DRIMCo GmbH is a Munich-based AI startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies. We're looking for a detail-oriented Customer Success QA Assistant to help verify and maintain the quality of our customer support and implementation activities. You'll be responsible for testing and confirming that customer environments, configurations, and updates are correctly set up and functioning as intended. This is a hands-on, analytical role where you'll actively test , observe , and document results helping our Customer Success team maintain high servi...

As an experienced QA Lead with over 10 years of experience in quality management, documentation review, and process compliance, your role will involve ensuring that all project deliverables, process documents, and quality records meet internal and external standards. You will focus on document verification, audit readiness, and process adherence rather than active test execution. - Review, verify, and approve all project-related documentation (SOPs, policies, technical documents, test plans, release notes, etc.) for completeness, accuracy, and compliance. - Maintain and control all QA-related documentation and ensure version control across teams. - Conduct internal audits and quality checks ...

Job Description: We are looking for Software Test Engineers to assess software quality through manual and automated testing. The role is responsible for test planning, requirements understanding, testing, documenting and delivery of quality software products and applications to the clients and stakeholders. Skills Required: 0 - 3 years of relevant experience in Software Testing - Manual and Automation Experience in test automation using Playwright / Selenium Experience in Mobile app testing Experience in Web applications testing Experience in SoapUI/ Postman for web service testing Experience in complete Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Bug Li...

You will be responsible for the following key tasks: - Developing and executing comprehensive test plans to ensure all acceptance criteria are met. - Implementing and monitoring automated and manual test scripts to assess the functionality, reliability, performance, and quality of products and services. - Collaborating closely with software engineers to gain an in-depth understanding of product architecture and features. - Creating and maintaining data scenarios to support test plans and test cases, ensuring accurate and effective testing processes. - Identifying, documenting, and tracking bugs to resolution, ensuring timely closure of all issues. - Recommending, implementing, and monitoring...

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Email Campaign Quality Analyst, you will serve as an instrumental part of the production process. The team will rely on your experience in marketing and automation tools, HTML, and attention to detail to ensure the final product is ready for deployment. You'll be responsible for the accuracy of final assets and troubleshooting any issues that may need to be addressed in the QA process. Position Responsibilities Media Asset Review and...

Role Summary : We are hiring Quality Professionals to perform precision inspection, quality assurance, and process control activities in modern manufacturing units. The role involves implementing quality systems, conducting CMM measurements, and ensuring compliance with customer and ISO/IATF standards. Location: Singapore / UAE Experience: 2 - 8 years Qualification: Diploma / B.E. / B.Tech (Mechanical / Electrical / Industrial / Production Engineering) Industry: Automotive / Precision / Engineering Components Key Responsibilities: Conduct incoming, in-process, and final inspections using precision measuring tools. Operate and program CMM (Coordinate Measuring Machine) for dimensional inspect...

Role Overview: As an Associate Technical Product Analyst, QA at McDonalds Corporation in Hyderabad, you will be part of the Global People Modernization Sustain Organization, contributing to the transformation of people practices using SAP Success Factors and Service Now Employee Engagement Platform. You will play a crucial role in delivering fixes and enhancements using Agile methodologies to support McDonald's global expansion. Key Responsibilities: - Review, create, and run test cases and scripts for regression suite related to SAP Success Factors and SAP Business Technology Platform. - Assist the QA Manager in SAP Success Factors release activities. - Utilize Jira, Zephyr, and Test Manage...

Quality Analyst Robotics & Simulation Systems Role Overview: Ensure the reliability, precision, and performance of robotic and simulator systems through rigorous testing and validation processes. Key Responsibilities: Develop and execute test plans for robotic and simulation modules. Conduct functional, environmental, and endurance testing. Validate mechanical and electronic assemblies against design standards. Analyze data, document findings, and support continuous improvement. Collaborate with design and production teams to resolve quality issues. Qualifications: B.E./Diploma in Mechanical, Electronics, or Mechatronics Engineering. 1-2 years of experience in QA/QC in robotics, automation, ...

As a Testing Intern at OneStack Solutions Pvt Ltd in Gurgaon, India, you will have the opportunity to gain hands-on experience in software testing, both manual and automated. **Key Responsibilities:** - Assist in writing and executing manual test cases based on product requirements - Perform functional, regression, and UI testing across web and mobile platforms - Identify, document, and track bugs using tools like JIRA or Trello - Collaborate with developers and product managers to ensure timely bug resolution - Contribute to test documentation and maintain test reports - Learn and apply basic automation testing techniques using tools like Selenium or Postman **Qualifications Required:** - P...

Role Overview: As a Quality Engineer at the company, your main responsibility will be to design and execute test plans and test cases for ETL processes and data flows on the Cloud. You will be validating data extraction, transformation, and loading (ETL) processes from source to target systems. Additionally, you will be writing and executing complex SQL queries for data validation, reconciliation, and analysis. Your role will involve identifying, documenting, and tracking defects and data quality issues using QA tools and processes. Collaboration with data engineers, analysts, and business users to understand data requirements and ensure complete test coverage will also be a key aspect of yo...

As a Quality Monitoring Specialist in an international BPO or contact center, your role involves monitoring inbound and outbound calls, chats, and emails to assess agent performance and adherence to quality standards and customer service guidelines. You will provide timely feedback to support continuous improvement, maintain quality scores, and prepare reports for management review. Additionally, you will facilitate call calibration sessions, analyze quality data for training needs, and collaborate with trainers for agent development. Key Responsibilities: - Monitor calls, chats, and emails to evaluate agent performance - Provide constructive feedback to support continuous improvement - Main...

Job Description As an SDET Python with Comcast, you will be responsible for validating product quality by analyzing and testing the quality of the code base. Your focus will be on writing code that can be executed in an automated and repeatable fashion, reducing manual testing efforts and enhancing code quality and consistency. You will develop and maintain code that validates front-end, middleware, and database systems using the latest tools and programming languages. Collaborating with software engineers, you will write efficient automation code following coding standards and best practices. Your role will involve working with the engineering team to deliver automated tests that meet produ...

We're hiring || Senior Manager Quality || Mumbai Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality deviations and develop corrective action plans Client & Stakeholder Management (3rd Party Client Management) Experience with Six Sigma, COPC or Lead Methodologies Minimum - Green Belt Certified In a leadership/managerial role for at least 2 years Strong Knowledge of QA Tools, call center metrics Proficient in PowerPoint and QA Software S...

Job Title: PHP Developer (Remote, India) Job Summary Join our global team to help develop and maintain cloud-based software solutions for SQiBLE. This full-time, remote position is open to experienced PHP developers who will work closely with both Australian and international teams. Key Responsibilities: Develop, test, and maintain high-quality PHP software. Participate in all stages of the software development lifecycle. Write clean, well-documented code and integrate with APIs (Zoho, Azure). Collaborate across time zones, contribute to team improvements, and troubleshoot systems. Qualifications: Bachelor's degree in Computer Science or related field (or equivalent experience). Minimum 5 ye...

As AI-driven solutions expand across industries, ensuring the fidelity of training and evaluation datasets is essential for building reliable models. TaskUs needs a diligent, detail-focused Data Quality Analyst who can maintain annotation standards and drive continuous improvements so that essential AI data remains accurate, efficient, and scalable. The impact youll make: Guard data integrity through audits: Conduct quality audits on annotated datasets against established guidelines and statistical benchmarks (e.g., F1 score, interannotator agreement) to uphold data reliability. Pinpoint and resolve annotation issues: Analyse error patterns, edge-case annotations, and root causes to surface ...