4 Qa Specialist Jobs

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: Identify patterns, trends, and opportunities for improvement; generate regular quality reports with insights and recommendations. Calibration Sessions: Participate in and facilitate calibration sessions with team leads, trainers, and QA peers to ensure scoring consistency and alignment. NHT Sessions : Conduct NHT sessions for new hires. Coaching Support: Collaborate with team leaders and trainers to help design training or coaching interventions based on audit findings. Continuous Improvement: Contribute to the development and refinement of QA frameworks, scorecards, and auditing processes. Risk Identification: Flag high-risk or non-compliant interactions for immediate escalation and resolution. Feedback Loop: Ensure timely and constructive communication of audit results to relevant stakeholders. RCA, Quality sessions, dip checks, mock call certification, etc Required Skills & Qualifications: Proven experience as a Quality Analyst , QA Specialist , or Quality Auditor in a Customer Service or Collections environment Strong understanding of communication protocols, soft skills, and collection compliance standards. Familiarity with Quality tools and call monitoring systems (e.g., JIRA, Webitel, six sigma ,etc. Excellent analytical and critical thinking skills . Strong verbal and written communication skills with an eye for tone, empathy, and professionalism. High attention to detail and a passion for improving customer experience. Ability to manage and prioritize multiple audits in a fast-paced environment. Comfortable giving and receiving feedback constructively. Proficiency in using Excel, Google Sheets, dashboard, reports and presentation tools for reporting. Preferred Qualifications: Knowledge of collections regulations (e.g., DRA etc) and customer service best practices. Experience in a BPO, fintech, telecom, or utility industry is a plus. Familiarity with CRM system or similar. What We Offer: Competitive salary and performance bonuses Learning and development opportunities Dynamic work environment with a culture of feedback and continuous improvement

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters, and perspectives. There really is a place for you here. We are seeking an experienced and highly skilled resource having 1 to 3 years of IT experience with expertise in QA specialist/Functional Tester who will play a crucial role in driving the process efficiency and innovation and solutions. The ideal candidate should have knowledge of testing methods and processes, experience in functional and data testing, hands-on experience in Functional testing System/Integration & UAT, and expertise in preparing detailed Test Cases, writing Test Scripts by decomposing Business Requirements, Test Scenarios, and Test execution. Additionally, the candidate should possess good knowledge of STLC, Black box test techniques & methodologies, experience with defect management applications like HP ALM, Jira, and hands-on experience with a variety of testing tools, Manual functional testing with agile and scrum methodology. The successful candidate should have high awareness of software quality, strong analytical and conceptual skills, excellent communication skills with the ability to influence senior management and stakeholders, build and maintain strong team and client relationships, and acquire and analyze test data effectively. Being flexible to work on any project requirements and work timings, and communicating and interacting with appropriate areas on problems, changes, and enhancements that may impact data, workflow, and functionality are crucial aspects of the role. Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment and excellent reporting skills to executive management on testing activities and issues are also required. The Consulting business at KPMG Global Services (KGS) is a diverse team of more than 6400 professionals working with KPMG Firms worldwide to transform clients" businesses across industries through the latest technology and innovation. Technology professionals at KGS combine deep industry knowledge with strong technical experience to deliver real value for clients. KGS provides experiences that will stay with you for a lifetime, including great training and development, mobility opportunities, and corporate responsibility volunteering activities. At KGS, diversity, inclusion, and equity are deeply committed to, offering a safe and inclusive environment built on trust where all colleagues can bring their authentic selves to work and know that their uniqueness is valued. Join KGS and unlock opportunities to build a global network, access great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.,

You are invited to join our team at Trawex as a Test Engineer/Quality Assurance Specialist. In this role, you will be responsible for developing and executing exploratory, manual, and automated tests to ensure the quality of our products. Your input will play a crucial role in our product development process, ensuring that software runs smoothly and meets client requirements in a cost-effective manner. If you have an engineering background and enjoy providing end-to-end solutions to software quality issues, we are excited to meet you. Your primary focus will be to monitor all stages of software development, identifying and resolving system malfunctions to maintain high-quality standards. In software testing, automation testing involves using separate software to control the execution of tests and compare actual outcomes with predicted outcomes. We are seeking freshers or individuals with a few months of experience in a similar role. **Requirements for Manual Test Engineer:** - Proven work experience or knowledge in software development - Strong understanding of software QA methodologies, tools, and processes - Experience in writing clear, concise, and comprehensive test plans and cases - Hands-on experience with white box and black box testing - Familiarity with automated testing tools, SQL, and scripting - Knowledge of Agile/Scrum development processes - Experience with performance and/or security testing is a plus - BS/MS degree in Computer Science, Engineering, or related field **Responsibilities of Manual Test Engineer:** - Reviewing quality specifications and technical design documents - Creating detailed test plans and cases - Estimating, prioritizing, planning, and coordinating testing activities - Providing feedback on requirements and design documents - Designing, developing, and executing manual and automation scripts - Identifying, documenting, and tracking bugs - Applying testing processes for new and existing products - Collaborating with internal teams to identify system requirements - Monitoring debugging processes and investigating non-conforming software - Tracking quality assurance metrics and staying updated on new testing tools **Requirements for Automation Test Engineer:** - Good exposure and knowledge of testing processes - Experience with automation testing tools like Selenium, Maven - Working experience with testing annotation and mobile automation - Proficiency in designing test cases for various scenarios - Knowledge of automation framework development - Experience with API testing frameworks **Responsibilities of Automation Test Engineer:** - Designing automation test scripts and validating data - Executing test cases on multiple devices and configurations - Working with Selenium, Appium, TestNG, Maven - Designing test cases for desktop, mobile, and web applications - Developing API automation testing frameworks - Implementing parallel test execution and grid setup - Creating mobile emulations for test case execution - Integrating test automation into the CI chain - Applying a variety of testing techniques and methodologies If you are passionate about software testing and have the skills and knowledge to excel in this role, we encourage you to apply and become a valuable member of our team at Trawex.,

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters, and perspectives. There really is a place for you here. We are seeking an experienced and highly skilled resource having 0 to 5 years of IT experience with expertise in QA specialist/Functional Tester who will play a crucial role in driving the process efficiency and innovation and solutions and should also have below technical skills: Knowledge of testing methods and processes, experience in functional and data testing Hands-on experience in Functional testing System/Integration & UAT Experience in Functional Testing/Integration Testing/Regression Testing/System Testing/ E2E Testing and Acceptance Testing Should have expertise in preparing detailed Test Cases, writing Test Scripts by decomposing Business Requirements, Test Scenarios, and Test execution. Good knowledge of STLC, Black box test techniques & methodologies. Experience with defect management applications like HP ALM, Jira, etc. IT experience across the various facets of the SDLC process with a specific focus on QA, test strategy, and execution. Hands-on experience with a variety of testing tools, Manual functional testing with agile and scrum methodology. High awareness of software quality, strong analytical and conceptual skills, Communicating clearly and effectively. You have excellent communication skills, with the ability to influence senior management and stakeholders, and to build and maintain strong team and client relationships. You have excellent skills in acquiring and analyzing test data. Assessing problems from multiple angles to ensure all relevant issues are considered when making decisions. Must be flexible to work on any project requirements and work timings. Communicate and interact with appropriate areas on problems, changes, and enhancements that may impact data, workflow, and/or functionality. Excellent communication and reporting skills to executive management on testing activities and issues. Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment. The Consulting business at KPMG Global Services (KGS) is a diverse team of more than 6400 professionals. We work with KPMG Firms worldwide to transform the businesses of clients across industries through the latest technology and innovation. Our technology professionals combine deep industry knowledge with strong technical experience to navigate through complex challenges and deliver real value for our clients. At KGS, your long-term future is every bit as important to us as it is to you. That's why our aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, mobility opportunities, or corporate responsibility volunteering activities - you'll gain a wealth of experiences on which to build a rewarding career. We're a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities. Through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential. Come as you are at KGS! As a firm, we are deeply committed to diversity, inclusion, and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued.,