5.0 - 7.0 years

0 Lacs

chennai, tamil nadu, india

On-site

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance me...

Posted 3 weeks ago

AI Match Score

Apply

Call Quality Analyst Onecx Techservices

1.0 - 6.0 years

3 - 4 Lacs

Noida

Work from Office

Monitor and evaluate agent calls to ensure service quality, compliance, and customer satisfaction. Listen to calls for deep insights, identify gaps, provide feedback, and support performance improvement. Required Candidate profile Graduate with 1–6 years of QA experience in BPO, strong analytical and communication skills, familiar with QA tools and CRMs, and capable of giving clear feedback and working with operations teams.

Posted 3 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.