1.0 - 6.0 years

3 - 4 Lacs

Noida

Work from Office

Monitor and evaluate agent calls to ensure service quality, compliance, and customer satisfaction. Listen to calls for deep insights, identify gaps, provide feedback, and support performance improvement. Required Candidate profile Graduate with 1–6 years of QA experience in BPO, strong analytical and communication skills, familiar with QA tools and CRMs, and capable of giving clear feedback and working with operations teams.

Posted 3 days ago

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