7 Qa Scorecards Jobs

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is ...

As a Quality Analyst (QA) based in Gorakhpur, your role will involve monitoring live and recorded interactions to assess performance against quality parameters. You will provide actionable feedback to agents and team leaders, identifying patterns, errors, and areas for process improvement. It is essential to maintain updated QA scorecards, prepare performance reports, and collaborate with trainers and team leaders to address performance gaps. Additionally, you will participate in internal and external calibration sessions. Key Responsibilities: - Monitor live and recorded interactions to evaluate performance - Provide actionable feedback to agents and team leaders - Identify patterns, errors...

About the Role We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counselling quality governance and excellence. Key Responsibilities Design and publish weekly QA adherence reports for inside counseling and front-office teams. Conduct process a...

About the Role We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counseling quality governance and excellence. Key Responsibilities Design and publish weekly QA adherence reports for inside counseling and front-office teams. Conduct process audits and ensure ...

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is ...

As a Quality Assurance Specialist in the healthcare industry, your main responsibility is to evaluate voice and chat interactions regarding patient inquiries, appointment scheduling, insurance claims, billing, and medical service coordination. It is crucial to ensure that these interactions comply with HIPAA regulations or local healthcare guidelines such as QCHP/HAAD for data confidentiality. You will utilize QA scorecards to meticulously audit agent conversations, identifying areas for improvement, training needs, and knowledge gaps. Your role also involves delivering constructive feedback to agents and conducting coaching sessions with team leads. Tracking performance metrics, preparing q...

The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction benchmarks. The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements. Key Responsibilities 1. Call Auditing & Quality Monitoring Monitor live and recorded calls to assess communication skills, call handling, adherence to scripts, and compliance with quality standards. Identify service...