AR Calling - Quality Analyst Elico Healthcare Services Ltd

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As an AR Calling - Quality Analyst at Elico Healthcare Services Ltd., your role involves monitoring AR calling activities to ensure adherence to quality standards and identifying areas for improvement. Your daily tasks will include conducting quality audits, preparing audit reports, providing feedback to AR callers, and coordinating with them to enhance performance. Additionally, you will be responsible for trend analysis, training, and ensuring compliance with relevant guidelines and regulations. Key Responsibilities: - Identify performance gaps and provide constructive feedback to AR agents. - Track quality metrics such as accuracy rate, productivity, and FTR (First Time Right). - Conduct ...

Posted 2 days ago

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