5 Qa Metrics Jobs

As an experienced QA professional with a sharp eye for detail and a strong background in e-commerce customer service operations, you are invited to join Fusion CX as a Quality Analyst at our Bangalore location. With over two years of experience in quality assurance within BPO or CX environments, this role provides you with the opportunity to shape customer excellence in a dynamic call center and customer service setting in Bangalore. Your main responsibilities will include monitoring and evaluating customer interactions across various channels to ensure process compliance and communication quality. You will be auditing calls, chats, and transactions to assess agent performance against predefined quality benchmarks and identifying gaps in customer handling, process adherence, and service delivery. Providing constructive feedback and coaching to frontline teams, collaborating with Training and Operations teams for upskilling and process improvement, and maintaining quality dashboards and reports for actionable insights are crucial aspects of this role. To qualify for this position, you need to be a graduate in any discipline with a minimum of 2 years of experience as a Quality Analyst in BPO or customer support, specifically in e-commerce processes. A strong understanding of QA metrics, call audit procedures, and CSAT/DSAT analysis is required, along with excellent communication, feedback delivery, and documentation skills. Proficiency in MS Excel, reporting tools, and QA documentation is essential, as well as the ability to work in a fast-paced environment and support multiple teams. The role also requires willingness to work from the Bangalore office. Joining Fusion CX in Bangalore means being part of a team committed to delivering excellence at every customer touchpoint. You will have the opportunity to work with a global customer experience leader supporting a major e-commerce account, contribute to a performance-focused workplace culture, access upskilling opportunities and structured career paths, and collaborate with passionate professionals in an inclusive environment. Your insights, initiative, and quality impact will be recognized and valued. If you are looking for customer service or call center jobs in Bangalore that emphasize quality and growth, apply now to elevate your QA career with Fusion CX in Bangalore, India.,

As a Quality Analyst at Fusion CX in Bangalore, you will play a vital role in ensuring the highest standards of quality in e-commerce customer service operations. With your keen eye for detail and expertise in quality assurance within BPO or CX environments, you will have the opportunity to make a significant impact on customer excellence. Your responsibilities will include monitoring and evaluating customer interactions across various channels to ensure process compliance and communication quality. You will audit calls, chats, and transactions to assess agent performance against predefined benchmarks and provide constructive feedback to frontline teams for continuous improvement. Collaborating with Training and Operations teams, you will support upskilling initiatives and process improvement efforts. Key Requirements for this role include a graduate degree in any discipline, a minimum of 2 years of experience as a Quality Analyst in BPO or customer support with exposure to e-commerce processes, strong knowledge of QA metrics and call audit procedures, excellent communication and documentation skills, proficiency in MS Excel and reporting tools, and the ability to work in a fast-paced environment. Joining Fusion CX in Bangalore will offer you the opportunity to work in a quality-focused environment where excellence is a mindset. You will be part of a high-performing team dedicated to delivering exceptional customer experiences and supporting a major e-commerce account. Additionally, you will have access to upskilling opportunities, structured career paths, and a collaborative, inclusive work culture where your contributions will be recognized. If you are looking for a role that values precision, process knowledge, and continuous improvement, and offers opportunities for growth and recognition, then apply now to elevate your QA career with Fusion CX in Bangalore, India.,

As a Software QA Manager, you will be responsible for leading and developing a diverse QA organization that covers functional testing and automated validation. Your primary focus will be to collaborate with QA and Dev teams based in the US to ensure quality is integrated early in the SDLC. By establishing effective processes and driving continuous improvement, you will oversee QA planning, execution, and reporting for your team in India. Your role will involve coaching the team to deliver comprehensive test coverage, maintain automation frameworks, and promptly address defects. Additionally, you will cultivate a collaborative and motivating environment that boosts team morale, encourages continuous learning, and recognizes individual and team accomplishments. Your key responsibilities will include defining and implementing a unified QA strategy that aligns with global priorities, leading and mentoring a team of QA Analysts and QA Automation Engineers, overseeing the design and maintenance of test plans and automation scripts, collaborating with US teams to integrate automated tests into CI/CD pipelines, monitoring key QA metrics, embedding testing early in the development cycle, managing resource planning and training, driving process improvements, and ensuring timely delivery of commitments in coordination with US teams. To be successful in this role, you should have at least 10 years of software QA experience with a minimum of 5 years in a people-management position. You must possess a strong track record of leading mixed teams of manual QA and QA automation engineers, in-depth knowledge of QA methodologies, SDLC, Agile/Scrum practices, and shift-left testing. Hands-on experience with automation frameworks such as Cypress, Robot Framework, POM, and TestNG, as well as integrating automated tests into CI/CD pipelines, is essential. Strong analytical, organizational, and problem-solving skills, excellent communication abilities, and a willingness to work onsite in Kochi, India, with flexibility in hours for collaboration with US teams are also required. A degree in Computer Science, Engineering, or a related field is preferred. Expertise in tools like Zephyr, HP Quality Center, Cypress, Robot Framework, Playwright, Selenium, Appium, Jira, Bugzilla, GitHub Issues, Jenkins, TravisCI, GitHub Actions, LoadRunner, JMeter, Gatling, Memlab, Git, SVN, Docker, VirtualBox, and VMware will be advantageous. In conclusion, as a part of a global family of companies in the oil and gas industry, you will be contributing towards creating lasting success for customers worldwide through purposeful innovation and service excellence. Your commitment to delivering high-quality products and services while anticipating customer needs will play a vital role in powering the industry that drives the world forward.,

As a Software Quality Assurance Engineer at our organization, you will play a crucial role in contributing to the software development efforts. Your responsibilities will include designing and executing test plans, validating designs, systems, and implementations of high-performance enterprise-grade software applications. You will work closely with stakeholders, engineering, and test teams to ensure the delivery of high-quality products that effectively address customer problems. Additionally, you will be expected to propose innovative technical solutions that can make a significant impact on the business and provide value to stakeholders. Your role will also involve providing work estimates for feature and automation code reviews, developing and executing plans for project delivery, ensuring adequate test case coverage, investigating and fixing bugs, and actively participating in Test-Driven development. You will be required to create and manage QA Metrics and Traceability Matrix, adhere to coding standards, ensure code quality, and be aware of cybersecurity standards and practices. To be successful in this role, you should possess a Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or Electronics Engineering from an accredited institution. A Master's Degree in Computer Science or Software Engineering is preferred. You should have at least 6 years of experience in software/firmware quality assurance, along with expertise in C#, Java programming, Python, or other scripting languages. Your technical knowledge should include expert-level skills in Core Java, Python, or C#, proficiency in Selenium Webdriver, Playwright, or Specflow, and experience with web application testing. Additionally, you should be familiar with DBMS, ORM frameworks like SQL Server, PostGreSQL, and best practices in software testing. Experience with CI/CD tools like Jenkins or Bamboo, Agile methodologies, and performance testing tools such as Gatling or JMeter will be beneficial. As a proactive and solutions-oriented individual, you should have strong communication skills, the ability to manage multiple projects, and make decisions under conflicting constraints. You should be results-oriented, innovative, and possess excellent problem-solving abilities. Your strategic agility, drive for results, and ability to motivate others will be key to your success in this role. In summary, as a Software Quality Assurance Engineer, you will be responsible for ensuring the delivery of high-quality, innovative software solutions that meet the needs of our customers and stakeholders. Your expertise in software testing, technical knowledge, and problem-solving skills will be instrumental in driving the success of our projects and initiatives.,

Review, validate lead and account data for accuracy, completeness& alignment with defined criteria Manual verification with LinkedIn, company website, enrichment tools Identify inconsistencies, flag errors provide feedback to data miners Required Candidate profile Track QA metrics and maintain audit logs Proficient at Google sheets, Excel Exp in tools like Clay, Apollo