Senior Quality Analyst Human Resource India

8.0 - 12.0 years

0 Lacs

haryana

On-site

The objective of this role is to support the corporate travel division by reviewing and deploying initiatives to enhance end-to-end standard processes within the quality control system and 3rd party vendor applications. As a specialist in this role, you will oversee the quality of PNR transactions, corporate processes, mid-office routines, and automation to drive productivity and revenue growth. You will play a key role in implementing and monitoring programs for efficient fulfillment and account change management, as well as participating in projects impacting the organization as a whole. You will be responsible for implementing client services to ensure complete end-to-end processing, delivering training content to corporate travel counselors, and reporting to the Director of Quality and Development. Effective communication and coordination with various departments will be essential in this role, along with monitoring GDS requirements and resolving technical issues related to quality control systems, agent tools, and scripts. Key Responsibilities: - Ensuring quality control of proprietary systems and 3rd party vendor applications - Managing mid-office automation routines with a focus on quality - Conducting regular testing to identify and address bugs - Establishing quality parameters and overseeing audit processes for travel bookings - Identifying process inconsistencies and recommending improvements - Assisting in the development of a QA framework - Deploying initiatives to enhance end-to-end standard processes - Participating in new client implementations and change management requests - Providing consultation on capabilities, collecting requirements, and overseeing quality control and reporting processes Qualifications: - 8+ years of experience in travel operations or travel industry - Bachelor's degree or equivalent experience - Strong teamwork, interpersonal, and organizational skills to manage multiple projects - Knowledge of reporting systems and quality control systems - Competence with technical environments, reservation products, and industry standards - Excellent verbal and written communication skills - Proficiency in setting and managing customer expectations - Creative, logical, independent, detail-oriented, with strong project management skills - Experience with Amadeus is required - Certification in Six Sigma is required This is a full-time permanent position with benefits including life insurance. The work location is in person, and the role requires availability for night shifts. For further details, please contact the employer at +91 8800162171.,

Posted 2 days ago

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