3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Success Architect at LambdaTest, you will play a crucial role in ensuring the success of our clients. Your primary responsibility will be to understand the unique needs of our customers, provide strategic guidance, and deliver customized solutions to enhance their experience with our platform. By collaborating with various teams, you will drive exceptional customer experiences and contribute to the overall success of our cross-browser testing solutions. Your key responsibilities will include guiding customers through the onboarding process, conducting training sessions to maximize platform usage, and evaluating customer data to identify trends, challenges, and opportunities for improvement. Additionally, you will be responsible for organizing Monthly and Quarterly Business Reviews to share updates, address challenges, and enhance customer experiences. In this role, you will work closely with Product, Engineering, Account Management, and Support teams to ensure seamless communication and alignment of goals. You will run surveys to gather feedback and insights from customers, using this information to develop plans that improve overall customer satisfaction. Your expertise in testing frameworks such as Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon, and familiarity with tools like Sumologic and ticketing systems will be essential in tracking and enhancing the customer experience. To be successful in this role, you should possess a Bachelor's degree in Computer Science, Engineering, or a related field, although it is preferred. You should have 3-5 years of experience in Customer Success, Technical Account Management, or Solutions Engineering within a SaaS or tech company. Strong experience in managing customer relationships, delivering tailored solutions, and hands-on experience with testing frameworks and CI/CD integrations are key requirements. Excellent verbal and written communication skills are essential for presenting complex information to both technical and non-technical stakeholders. Your focus on problem-solving and building lasting relationships with customers will be critical in achieving success in this role at LambdaTest.,

Posted 1 month ago

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