Job Description for Hotel Reservation Executive Job Title: Hotel Reservation Executive Location: Puducherry Hours: Fulltime About Company: Purple Resort Summary A hotel reservation executive manages guest bookings, handling inquiries, processing reservations, and ensuring accurate room availability via phone, email, and online platforms. Roles and Responsibilities · Include inputting reservation details into booking systems. · Managing modifications and cancellations of Booking Details. · Processing payments · Coordinating with other hotel departments to ensure a smooth guest experience. · Handle all incoming reservation requests · Accurately input guest details and reservation information into the hotel's Property Management System (PMS). · Provide information on room availability, rates, packages, and hotel amenities, ensuring excellent customer service and a seamless booking experience. · Employ cross-selling and upselling techniques to promote additional travel services or room upgrades to maximize revenue. Essential Skills · Address guest inquiries, resolve booking discrepancies, and troubleshoot any issues that arise during the reservation process. · Maintain accurate and detailed records of customer information and reservations. · Ability to provide outstanding customer service and a positive guest experience · Excellent verbal and written communication skills to interact effectively with guests and colleagues. · Strong organizational and multitasking abilities to manage various booking requests efficiently. Experience Total work: 4 years (Required) Hotel Industry: 4years (Required) Travel Industry: 3years Qualification Must be Graduate · Bachelor's degree in hospitality or tourism is preferred OR · 3 to 5 years related field experience is often preferred [email protected] Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Application Question(s): How Many Years of Room Reservation Experience do you have ? Experience: Hotel management: 3 years (Preferred) Hotel: 2 years (Preferred) Language: English (Preferred) Location: Puducherry, Puducherry (Preferred)
Job Description for Hotel Reservation Executive Job Title: Hotel Reservation Executive Location: Puducherry Hours: Fulltime About Company: Purple Resort Summary A hotel reservation executive manages guest bookings, handling inquiries, processing reservations, and ensuring accurate room availability via phone, email, and online platforms. Roles and Responsibilities · Include inputting reservation details into booking systems. · Managing modifications and cancellations of Booking Details. · Processing payments · Coordinating with other hotel departments to ensure a smooth guest experience. · Handle all incoming reservation requests · Accurately input guest details and reservation information into the hotel's Property Management System (PMS). · Provide information on room availability, rates, packages, and hotel amenities, ensuring excellent customer service and a seamless booking experience. · Employ cross-selling and upselling techniques to promote additional travel services or room upgrades to maximize revenue. Essential Skills · Address guest inquiries, resolve booking discrepancies, and troubleshoot any issues that arise during the reservation process. · Maintain accurate and detailed records of customer information and reservations. · Ability to provide outstanding customer service and a positive guest experience · Excellent verbal and written communication skills to interact effectively with guests and colleagues. · Strong organizational and multitasking abilities to manage various booking requests efficiently. Experience Total work: 4 years (Required) Hotel Industry: 4years (Required) Travel Industry: 3years Qualification Must be Graduate · Bachelor's degree in hospitality or tourism is preferred OR · 3 to 5 years related field experience is often preferred hr.sadhishaworldwide@gmail.com Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Application Question(s): How Many Years of Room Reservation Experience do you have ? Experience: Hotel management: 3 years (Preferred) Hotel: 2 years (Preferred) Language: English (Preferred) Location: Puducherry, Puducherry (Preferred)