Application Support Engineer Accenture services Pvt Ltd

2.0 - 4.0 years

0 Lacs

gurugram, haryana, india

On-site

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members t...

Posted 1 week ago

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Manager - Genesys Cloud Implementation Golden Opportunities

13.0 - 18.0 years

30 - 37 Lacs

hyderabad, chennai, bengaluru

Work from Office

Job Overview We are seeking a highly experienced Genesys Cloud Implementation Specialist with 12 to 18 years of experience in contact centre technologies. The ideal candidate will have strong expertise in designing, deploying, and managing Genesys Cloud CX solutions, including integrations with enterprise systems and omnichannel contact centre platforms. This role demands a strategic thinker with hands-on technical skills and proven leadership in enterprise-level deployments. Key Responsibilities Lead end-to-end implementation and configuration of Genesys Cloud CX (PureCloud) solutions. Design and optimize IVR flows, call routing, and digital channel strategies (chat, email, SMS, etc.). Coll...

Posted Date not available

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