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Teleperformance (TP) logo
Team Lead || Thane - Sales Teleperformance (TP)

1.0 - 6.0 years

1 - 5 Lacs

thane, navi mumbai, dombivli

Work from Office

We are actively hiring for Team Leader!!! Location - Thane Shifts - Day Shifts (6 days working with 1 week off) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with purchasing credit, sales experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SL...

Posted 1 week ago

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