A service advisor's job is to act as a liaison between customers and a service department, providing information about a vehicle's problems and advising on repairs. They are responsible for a variety of tasks, including: Customer service: Greeting customers, handling complaints, and ensuring high customer satisfaction Communication: Communicating repair updates to customers, explaining services, and providing information about the vehicle Technical proficiency: Interpreting vehicle problems and advising on repairs or upkeep Time management: Scheduling appointments and managing repair timelines Payment: Collecting payment after repairs are completed Parts: Ordering needed parts and keeping records of repair orders Service advisors should have excellent communication and customer service skills, be patient and compassionate, and be able to perform basic math. They should also be highly organized and able to multi-task.
QUALITY CONTROLLER JOB DESCRIPTION KEY PURPOSE Quality Controller is responsible for pre and post repair road test, final certification of work quality, performance and washing. He is the custodian for matching customer verbatim to exact concern replication and finally outgoing quality from shop floor. DUTIES AND RESPONSIBILITIES • Road test pre and post repairs. • Verbatim confirmation wrt concern reported by customer. • Final verification of quality post repairs. • Co ordination with Floor Controller, RM and Service Advisor. BAND Operational SKILLS REQUIREMENT • Technical. • Road testing. • Concern validation. • Verbatim refinements post road test. • Explaining exact concern to Floor Controller and Technicians. • Certification of vehicle performance. EDUCATION • Engineering degree / diploma / ITI. • Training & certification of automobile courses. EXPERIENCE • Minimum 3 years of hands on technical / shop floor experience in automobile industry.