Pulse Heart Super Specialty Hospital

The Front Office Executive (Receptionist) is responsible for providing excellent customer service as the first point of contact for patients and visitors, while ensuring the smooth operation of the hospital's front office. Key Responsibilities: Greet patients and visitors professionally and courteously. Manage the reception area, ensuring cleanliness and organization. Answer phone calls and direct them to appropriate departments. Schedule and confirm patient appointments, managing the calendar efficiently. Collect and verify patient information and documents upon check-in. Process patient admissions and discharges according to hospital procedures. Maintain accurate patient records and confidentiality in compliance with HIPAA regulations. Assist patients with inquiries regarding services, insurance, and billing. Coordinate with medical staff to ensure effective communication. Handle incoming and outgoing correspondence, including emails and faxes. Perform general administrative tasks, including filing and data entry. Support other departments as needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Leave encashment Experience: total work: 1 year (Preferred) Work Location: In person Application Deadline: 16/08/2025

Job Summary: We are seeking a qualified B.Pharmacy Professional to join our hospital pharmacy team. This role involves managing the dispensing, labeling, and delivery of medications for both in-patient (IP) and out-patient (OP) services. The ideal candidate will ensure that prescriptions are accurately filled, labeled, and dispensed in compliance with medical and regulatory guidelines. The professional will also provide essential medication counseling to patients and work closely with doctors and nurses to ensure proper medication management. Key Responsibilities: Accurately dispense medications to in-patients (IP) and out-patients (OP) based on prescriptions, ensuring correct dosages, forms, and labeling. Ensure all medications are properly labeled with the patient’s name, dosage instructions, expiration date, and other relevant information. Verify prescriptions for accuracy and ensure compliance with hospital policies and legal regulations. Maintain accurate records of medication dispensing, including documentation of patient prescriptions and inventory usage. Manage the storage and handling of medications, ensuring proper stock levels and adherence to safety and hygiene standards. Counsel patients on the proper use, dosage, and potential side effects of medications, especially for OP patients. Work closely with doctors, nurses, and other healthcare professionals to ensure the safe and effective use of medications for patient treatment plans. Monitor and review patient medication charts for in-patients, ensuring timely administration and preventing medication errors. Assist in the preparation and compounding of medications when necessary, following standard pharmacy procedures. Handle the safe disposal of expired or damaged medications according to hospital protocols. Stay up-to-date with pharmaceutical regulations, hospital policies, and best practices in medication dispensing and management. Requirements: Bachelor’s degree in Pharmacy (B.Pharm). Valid pharmacy license/certification as required by the local regulatory body. 1-3 years of experience in a hospital pharmacy or clinical pharmacy setting. Strong knowledge of medications, dosages, pharmaceutical regulations, and prescription interpretation. Excellent attention to detail and accuracy in dispensing medications and labeling. Good communication skills for providing patient counseling and working with healthcare professionals. Ability to work in a fast-paced hospital environment and manage multiple tasks efficiently. Familiarity with pharmacy management software and inventory tracking systems. Preferred Qualifications: Experience in both in-patient (IP) and out-patient (OP) services. Knowledge of drug interactions, side effects, and proper dosage guidelines. Certification in clinical pharmacy or related specialization is an added advantage. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person

Job Summary: We are looking for a dedicated and empathetic Patient Relations Executive to join our hospital team. This role is responsible for managing patient feedback, addressing concerns, and ensuring that patients have a positive experience during their visits. The ideal candidate will handle patient reviews, facilitate communication between patients and medical staff, and work to continuously improve the quality of care and service provided. Key Responsibilities: Serve as the primary point of contact for patient feedback, including online reviews, surveys, and in-hospital feedback forms. Proactively gather patient reviews and testimonials to assess satisfaction levels and identify areas for improvement. Handle patient complaints or concerns with professionalism, ensuring timely and satisfactory resolution. Coordinate with medical and administrative staff to address patient concerns and follow up on unresolved issues. Maintain records of patient interactions, complaints, and feedback, and generate reports to track trends. Work closely with the marketing team to showcase positive patient reviews on the hospital’s website and social media platforms. Conduct follow-up calls or emails with patients to ensure their concerns have been resolved and their experience has improved. Assist in developing and implementing strategies to enhance patient satisfaction and service quality. Provide recommendations to hospital management based on patient feedback to improve overall service delivery. Ensure that all patient interactions comply with hospital policies and confidentiality regulations (HIPAA or relevant regulations). Requirements: Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals. Strong problem-solving skills with the ability to handle complaints in a calm and compassionate manner. Attention to detail and ability to manage multiple tasks efficiently. Proficient in using customer relationship management (CRM) software or patient feedback systems. Knowledge of healthcare regulations and patient confidentiality standards. A patient-focused mindset with a commitment to improving patient experiences. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹180,000.00 per month Benefits: Internet reimbursement Experience: total work: 1 year (Preferred) Work Location: In person