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Assistant Manager E-Commerce Fusion CX

2.0 - 6.0 years

0 Lacs

durgapur, west bengal

On-site

As an Assistant Manager at Fusion CX in Durgapur, your role involves overseeing operations, ensuring client expectations are exceeded, and empowering teams to deliver efficient results. You will lead and manage a team of Team Leaders and indirect reportees across different shifts, communicate effectively with clients, analyze projects, drive SLA and KPI performance, and compile accurate reports. **Key Responsibilities:** - Lead and manage at least 4 Team Leaders and more than 80 indirect reportees across different shifts with minimal supervision. - Communicate effectively with clients, handle escalations, and provide resolutions confidently. - Coordinate with clients and Operations to analyz...

Posted 3 days ago

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