Collaboration Managed Services Engineer (L2) NTT DATA

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to ensure the smooth functioning of our clients" Collaboration and Communication systems. This involves proactively monitoring work queues, identifying and investigating issues, and resolving technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a focus on preventing breaches of service level agreements (SLAs). Key Responsibilities: - Capture all required information for immediate resolution - Communicate with other teams and clients for extended support - Ensure continuous service by following thr...

Posted 1 day ago

AI Match Score

Apply

Collaboration Managed Services Engineer (L3) NTT DATA

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role involves proactively identifying and resolving technical incidents and problems, ensuring a seamless and impactful service experience for clients every day. You will be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysis, assignment, and escalation of support calls to resolve issues before they impact clients will be part of your daily routine. Your ability to pla...

Posted 1 month ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.