Consulting UC Engineer- Webex CC & Calling Staffice Global

5.0 - 10.0 years

7 - 14 Lacs

Bengaluru

Work from Office

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tools and dashboards for voice quality and contact center KPIs. Work closely with InfoSec and compliance teams to ensure data privacy, encryption, and call recording policies are enforced. Assist in migrations from legacy systems (e.g., CUCM, UCCX) to Webex Calling and Webex CC. Document designs, procedures, configurations, and standard operating practices. Participate in on-call rotation and handle escalations as needed. Required Skills & Experience: 5+ years of hands-on experience in Cisco Unified Communications and cloud calling solutions. Strong expertise in Webex Calling (Multi-Tenant or Dedicated Instance) and Webex Contact Center (Webex CC). Experience with Control Hub, SIP, PSTN integrations, number plans, Auto-Attendants, and hunt group configurations. Strong understanding of contact center flows, IVR, call routing, call recording, and reporting dashboards. Familiarity with networking fundamentals, QoS, and media path troubleshooting. Experience with integration of Webex CC with third party tools Ability to read and analyze PCAPs, SIP traces, and call logs.

Posted 13 hours ago

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Asterisk Developer 1point1

5.0 - 6.0 years

5 - 6 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Work with the latest version of Asterisk and develop IVR and call center applications Integrate Asterisk with PSTN, SIP servers, and databases like MySQL and MSSQL Utilize EAGI, Fast AGI, and AGI interfaces for advanced Asterisk configurations Write and maintain scripts in Shell, Perl, and Python for automation and customization Manage hosted VoIP installations and maintain strong knowledge of PBX, SIP, and RTP protocols Handle multi-Asterisk server architectures and ensure stable configurations Create and manage Dial-plans, Asterisk Gateway Interface, and Asterisk Manager Interface Work on Queues, IVR systems, voicemail apps, and handle troubleshooting and installation Configure Asterisk with PSTN cards and perform in-depth R&D as needed Manage Linux-based environments with LAMP stack and troubleshoot Asterisk issues effectively

Posted 1 day ago

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