Consulting UC Engineer- Webex CC & Calling Staffice Global

5.0 - 10.0 years

7 - 14 Lacs

Bengaluru

Work from Office

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tool...

Posted 4 months ago

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Asterisk Developer 1point1

5.0 - 6.0 years

5 - 6 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Work with the latest version of Asterisk and develop IVR and call center applications Integrate Asterisk with PSTN, SIP servers, and databases like MySQL and MSSQL Utilize EAGI, Fast AGI, and AGI interfaces for advanced Asterisk configurations Write and maintain scripts in Shell, Perl, and Python for automation and customization Manage hosted VoIP installations and maintain strong knowledge of PBX, SIP, and RTP protocols Handle multi-Asterisk server architectures and ensure stable configurations Create and manage Dial-plans, Asterisk Gateway Interface, and Asterisk Manager Interface Work on Queues, IVR systems, voicemail apps, and handle troubleshooting and installation ...

Posted 5 months ago

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