Work Schedule Requirements: Working hours: Must be available and actively engaged from 6:30 PM IST to 4 AM IST to support the PST timezone . Initial 4 weeks: Required to work from the office for a few hours daily to get familiar with Coforges and the client's ecosystem . Post initial period: Must be physically present in office once or twice a week , depending on coordination needs and project requirements. Key Responsibilities: End-to-End Delivery Monitoring & ADO Compliance Drive sprint-level and daily task tracking via Azure DevOps (ADO) . Ensure team adherence to agile ceremonies, backlog grooming, and sprint hygiene. Track task progress, validate completion, and support on-time, high-quality delivery. Maintain oversight on work log updates and timely hour tracking across all geographies. Resource Management, Feedback & Performance Conduct monthly 1:1 discussion with offshore and Nearshore team members to assess progress, identify blockers, and provide coaching. Gather and share structured feedback from client and resources for continuous performance improvement. Maintain an internal skills matrix and promote the deployment of top talent to critical areas. Identify and address skill gaps; recommend interventions, mentoring, or reallocation where necessary. Onboarding/Offboarding: Ensure seamless integration into Account and exits of resources through structured processes and documentation. Recruitment Operations: Participate in daily recruitment scrum calls, track demand fulfillment, and closely follow-up with TA & RDG teams. Invoicing & Timesheet Compliance Track and approve timesheets across teams and vendors. Maintain timesheet accuracy for client audits and monthly invoice processing. Prepare and review monthly invoices in coordination with finance and delivery stakeholders. Vendor & Performance Management Monitor vendor deliverables and ensure adherence to contractual SLAs and delivery quality. Lead weekly performance discussions, initiate improvement actions, and ensure compliance with reporting expectations. AI Enablement & Learning Coordination Partner with internal AI learning teams to track participation in AI/ML training paths. Push enablement goals, monitor completion, and maintain visibility into workforce readiness initiatives. Cross-Geo Team Collaboration Coordinate delivery across LATAM and India teams, ensuring effective handoffs and clear accountability. Serve as the communication channel between client stakeholder's concerns/escalations and global delivery teams. Daily Internal Cadence & Stakeholder Updates Lead daily internal cadences with the offshore and nearshore teams to review progress, unblock issues, and align deliverables. Participate in client sync-ups to share delivery health, risks, and accomplishments. Provide proactive escalation and resolution management. Reporting & Dashboarding Create and maintain Excel-based dashboards to track KPIs, ADO metrics, compliance, resource performance, and training. Deliver monthly status reports covering team performance, risk mitigation, client feedback, vendor status, and upskilling metrics. Present delivery insights and strategic recommendations to internal and client leadership. Required Qualifications: 810 years of experience in Project Management, Delivery Oversight, or IT Operations . Strong hands-on experience with Azure DevOps (ADO) and agile/scrum methodologies. Advanced proficiency in Microsoft Excel (pivot tables, charts, dashboards, automation/macros). Prior experience handling timesheet compliance, invoicing, and vendor delivery . Strong interpersonal skills for coaching, feedback management, and team development. Excellent written and verbal communication skills in English . Willingness to work Pacific Standard Time (PST) hours from India. Preferred Qualifications: Experience supporting US clients in Banking or Financial Services. Familiarity with AI/ML learning programs or enablement initiatives. Exposure to managing both internal and vendor resources across geographies. Spanish/Portuguese understanding is a plus, though not required.
