PSS Coordinator

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

As a Coordinator, People Shared Services, you will play a key role in fostering a workplace culture where employees feel valued, engaged, and heard. As part of the People & Places (HR) team, you’ll contribute to building a great employee experience by supporting a variety of HR functions. This role offers a unique opportunity to gain hands-on experience across multiple HR domains, collaborating with cross-functional teams to drive efficiency and enhance employee satisfaction.

Reporting to the Manager, PSS CoE Enablement, you’ll work closely with the People & Places team and other business functions to ensure seamless HR support and process excellence. If you're passionate about creating meaningful workplace experiences and want to make a direct impact on employee engagement, this role is for you.

What You Will Do:

Employee Support & Ticket Management

• Handle Tier-1 employee inquiries via the JIRA ticketing system, providing accurate and timely assistance on HR policies, benefits, and procedures.

• Ensure a smooth and positive experience for employees during key transitions, including onboarding, offboarding, and general HR queries.

HR Portal & Self-Service Enablement

• Promote and guide employees in using the HR Portal for self-service access to HR policies, procedures, and knowledge content.

• Assist employees and managers in navigating Workday and other HR systems to encourage self-sufficiency.

Data Integrity & Systems Management

• Maintain data accuracy in Workday for employment lifecycle changes, including hires, terminations, position management, job profile creation, and reporting.

HR Projects & Process Improvements

• Support HR initiatives and projects, such as process improvements, system implementations, and workflow enhancements.

• Collaborate with HR teams to drive operational efficiency and improve the employee experience.

What You Will Bring:

• 1-3 years of experience in HR operations, shared services, or employee support.

• Strong understanding of HR policies, procedures, and benefits.

• Hands-on experience with ticketing systems (JIRA preferred) and HRIS platforms (Workday).

• Excellent problem-solving skills and ability to provide accurate and timely HR support.

• Strong attention to detail and commitment to data accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and interpersonal skills with a customer-first mindset.

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.