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Service Desk Analyst L1 Karvat Cover More ASSIST

5.0 - 10.0 years

7 - 12 Lacs

Mumbai, Thane, Andheri

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Department : - Technology Primary Location : - Mumbai - Thane/Andheri Reports To : - Service Desk Team Leader Works With : - Internal: All Technology Team End users from all C-M departments End users from all group companies External: All IT vendors Zurich IT Local IT teams of group companies Role Purpose : - The Service desk Analyst is responsible for resolving staff and customer technological questions that need technical support. Typically, troubleshoot network, hardware, and software problems. Is also responsible for fulfilment of Service requests. Function Specific Responsibilities : - Field incoming Incidents and Service Requests and manage their resolution in a timely manner Provide f...

Posted 6 months ago

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