PS Epicure

Job Title: Customer Service Agent Inbound Calls (Work from office-Night Shift | U.S. Logistics Process) Company: PS Epicure Shift: Night Shift (Aligned with U.S. Time Zones) Job Description: We are looking for confident, dedicated, and highly communicative Customer Service Agents to join our growing team. This role involves handling inbound calls for a U.S.-based logistics company, assisting customers with shipment inquiries, providing updates, resolving basic issues, and supporting sales and service teams. As part of our outsourcing team, you will play a key role in ensuring smooth and professional communication with clients across the U.S. logistics and transportation sector. Key Responsibilities: Handle inbound customer calls related to freight shipments, order status, and service inquiries Provide accurate and timely information regarding logistics services Coordinate with internal teams to ensure smooth dispatch, tracking, and issue resolution Maintain a professional tone and high-quality customer experience on every call Log call details and update systems (CRM, TMS) as needed Requirements: Excellent verbal communication skills in English Confident and customer-focused approach Ability to handle calls professionally and calmly under pressure Willingness to work night shifts aligned with U.S. business hours Prior experience in BPO, customer service, or logistics is a plus Reliable internet connection and work-from-home setup What We Offer: Fixed salary plus daily incentives Full training on U.S. logistics processes Opportunity to grow within the company Supportive and professional remote work environment If you're a confident communicator with a passion for customer service and are comfortable working night shifts, we’d love to hear from you!