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IT Support Engineer - Ticketing System Arting Digital

5.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra, india

Remote

Posting title : IT Support Engineer Experience : 5+ Years Location : Mumbai Work mode : On-site Primary skills : IT support, IT operations, troubleshooting, Client Management, Network Security Qualification : Any Technical Degree Roles & Responsibilities Serve as the first point of contact for IT escalations via phone, email, and chat. Provide remote troubleshooting for user, software, and network issues. Manage tickets with accurate documentation and escalate complex issues to L3 teams. Collaborate with local vendors and the India IT team for problem resolution and system upgrades. Perform root cause analysis for recurring issues and implement preventive measures. Support deployments, upgra...

Posted 3 months ago

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