3272 Provisioning Jobs - Page 50

When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What Youll Be Doing... As a Senior Manager you will be responsible for supporting Product Quoting, Ordering, Provisioning, Billing, Service Assurance and post assurance Vz Sales & Service business operations. You will lead a Direct Indirect team responsible for providing operations management, Automated tier 1 triaging technical support and solutions for Verizon Wireline products and services. You will manage Wireline Operations support from the VGC-Technology team and handle escalations, ensure SLA compliance, work cross-functionally with Business, Operations team, VGS-Technology development, engineering, and product teams and continuously improve support process and customer satisfaction. Key Responsibilities Leading and mentoring a team of technical support engineers. Identifying, Implementing and Overseeing the daily operations of product, operations support for technology solutions. Managing complex escalations and ensure timely resolutions. Developing knowledge base articles, FAQs, and troubleshooting guides to support operations. Monitoring KPIs such as resolution time, customer satisfaction (CSAT), and Operations and IT ticket volume. Implementing support automation through AI, Gen AI and self-service tools to reduce ticket inflow and control the ticket triaging. Participating in new Operation, product rollouts, providing support input and readiness plans. Ensuring compliance with SLAs and Service Delivery goals. Responsible for the Regular Cadence with Operations, VGS-Tech & Business and various support teams. Providing the weekly, monthly and periodic metrics and report to the executive/leadership team. Where youll be working In this hybrid role, you will have a defined work location that includes work from home and assigned office days set by your manager. Youll Need To Have Bachelors degree or four or more years of work experience. Six or more years of relevant work experience. Strong understanding of Operations, Delivery and networking concepts. Any development & Delivery experience will be an added advantage. Hands-on or Implementation experience in AI, Gen AI and Operations Support Automation. Experience with tools like JIRA, One Confluence, ServiceNow for ticket management etc. Excellent communication and customer-facing skills. Ability to manage priorities and escalations in a fast-paced environment. Even better if you have any of the following: Masters degree or equivalent. Good knowledge of Sales/Service systems, Wireline Networking Product Configurations, Pricing, Quoting, Ordering, Billing and Managed Service operations functionalities. Familiarity with Agile and Scrum methodologies. If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above. Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Locations - Chennai, India Show more Show less

At least 10-12 years of extensive JAVA/JEE design and development experience At least 3 years of prior lead experience with small and large teams Hands on experience with the following technologies: Core Java, Java springs, XML, JSON, Messaging, web services, ESB, Design Patterns, SOA, REST, Micro services, Agile, Automated Unit Tests, Digital API Strategy, Enterprise Integration Experience, DevOps, SOAP Experience in NoSQL database platforms (Mongo, Redis) Expertise with Service Oriented Architecture (SOA), API Management & micro services. Experience using source code control systems, such as Git or Subversion Experience in an Agile development environment Experience with extreme programming, test driven development, continuous integration, continuous delivery, and related techniques. Familiarity with provisioning and deployment automation technology stack Ansible or Chef, Puppet, etc. Troubleshoot technical issues or escalate and partner with appropriate technology teams to provide solutions Ability to work independently and in a collaborative team environment Strong verbal, and written communication skills to present technical and non-technical information clearly and concisely Broad technical experience and exposure with the ability to learn new technology tools and concepts quickly Familiar with public cloud service offerings (AWS / Azure) Requirements Experience in NoSQL database platforms (Mongo, Redis) Expertise with Service Oriented Architecture (SOA), API Management & micro services. Experience using source code control systems, such as Git or Subversion Locations: Chennai, Tamil Nadu, India Show more Show less

Job Information Date Opened 05/15/2025 Job Type Full time Industry Software Product City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 600017 Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon footprint and bring down costs. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), and asone of the fastest-growing technology companies by Deloitte. About The Role We are seeking a passionate and skilled AWS Cloud DevOps Engineer to join our growing team. In this role, you will be responsible for designing, building, deploying, and managing our infrastructure on the AWS cloud platform. You will also play a key role in automating our DevOps pipeline using Jenkins to ensure efficient and reliable software delivery. Responsibilities First-hand Management: This role requires experience in managing core AWS services including EC2, S3, VPC, RDS, WAF, GuardDuty, ECS (Elastic Container Service), and ALB (Application Load Balancer). You will be responsible for provisioning, configuring, and maintaining these services to meet our infrastructure needs. Automation Expertise: We leverage Infrastructure as Code (IaC) and scripting to automate infrastructure management. You will be an expert in shell scripting and adept at using Terraform (a plus) to define and manage our infrastructure as code. Containerization Champion: Docker containers are essential to our development process. You will need strong Docker skills to build, package, and deploy containerized applications on ECS. Experience with Kubernetes, a container orchestration platform, is a plus. Modern Development Skills: While not required, experience with NodeJS and Python will be highly regarded. These skills can be instrumental in automating tasks and developing DevOps tools. CI/CD Master: You will be instrumental in implementing and managing our CI/CD pipeline using Jenkins (mandatory). This includes defining build jobs, configuring automated testing, and deploying applications to production on ECS behind an ALB. Requirements 7 - 10 years of experience in cloud computing, preferably AWS. Strong understanding of DevOps principles and methodologies. First-hand experience managing AWS services like EC2, S3, VPC, RDS, WAF, GuardDuty, ECS, and ALB. Proficiency in shell scripting. Docker expertise. Experience with CI/CD pipelines using Jenkins. Excellent problem-solving and analytical skills. Effective communication and collaboration skills. Ability to work independently and as part of a team. Preferred Experience with container orchestration platforms like Kubernetes. Experience with NodeJS and Python. I'm interested Locations - Chennai, India | Posted on 05/15/2025 Show more Show less

Skill required: Reinsurance - Collections Processing Designation: Claims Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Intermediate About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Canceling and rewriting insurance policies and endorsements Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? Property and Casualty Insurance Ability to establish strong client relationship Adaptable and flexible Results orientation Process-orientation Prioritization of workload Claims Processing Insurance Claims Claims Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Job Description Applications Software Technology (AST) was founded on one simple thought, we put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise Cloud transformation and systems integrator, specializing in Oracle Cloud, NetSuite, JD Edwards and Salesforce, serving clients in the Public and Commercial Sectors for 29 years. Clients look to AST for leadership and assistance in systems integration, business process redesign, project management, systems administration, and training. From on-premises applications to modern Cloud technology, AST’s services encompass all aspects of Enterprise Resource Planning, Business Intelligence, Enterprise Performance Management, Customer Experience, and Middleware. AST also offers flexible Managed Services, supporting the needs of over 200 Public Sector and Commercial customers around the globe. If you're someone with energy, drive, and creativity, AST might be the place for you. Currently, we are looking for an experienced Senior Oracle Cloud Security Consultant to join our team. AST’s Advanced Technology Practice helps our clients transform their business through innovative technology and hyper-automation solutions. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets. You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourage out-of-the-box thinking, problem-solving, a great team mentality, and a curiosity for understanding the latest in technology. What You'll Do Work independently on client projects Collaborating with team and client on day-to-day basis Work on requirements, design, and development of project requirements Designing and implementing cloud security strategies and policies that meet an organization's specific needs Ensuring the security of cloud-based data and applications against unauthorized access, theft, and other threats Conducting regular security assessments and audits to identify vulnerabilities and develop plans to address them Collaborating with other IT professionals, including network engineers, developers, and system administrators, to integrate cloud security measures into existing systems and processes Staying up to date on the latest cloud security technologies, trends, and best practices What You'll Bring 10+ Years in Oracle IDM experience in various capacities Solution Architecture, Development, and Implementation Experience with successful implementation experiences in Oracle Identity Management 12c and Access Management 12c Experience in Oracle Access Manager integration with applications such as Oracle ERP/EBS, CRM, WebSphere, Oracle, WebLogic, etc. Experience in integrating Oracle ERP/EBS, AD, Exchange, CRM, OID, databases, and Unix with Oracle Identity Manager for user provisioning Strong hands-on experience with Oracle IAM, including solutions such as Oracle Identity Manager (OIM), Oracle Access Manager (OAM), and Oracle Identity Cloud Service (IDCS) Expertise in cloud platforms such as AWS, Azure, and Oracle Cloud, with a focus on securing cloud-native applications and infrastructure Familiarity with IAM protocols such as SAML, OAuth, OpenID Connect, and LDAP Strong knowledge of Multi-Factor Authentication (MFA), Single Sign-On (SSO), Federated Identity Management (FIM), and Role-Based Access Control (RBAC) Understanding security frameworks and compliance standards (e.g., NIST, SOC2, GDPR, ISO 27001) Ability to design and implement secure cloud architectures, focusing on least privilege and segregation of duties principles Hands-on experience with cloud security tools and services for IAM, encryption, and threat protection Proficient in scripting languages (e.g., Python, PowerShell, Bash) for automating IAM tasks and integrating with cloud-native tools Good knowledge of Active Directory, UNIX, Linux, Windows, etc. Knowledge of any other non-oracle IAM Suite would be a plus Good to have experience with Saviynt (Identity Governance and Administration) platform and related identity lifecycle management functionalities 4-year Bachelor’s degree (or equivalent experience) A strong understanding of cloud computing technologies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) Our Culture At AST, people are at the center of everything we do. In over 27 years of business, we know that putting our people first is the key to success. Our passion for people has earned us multiple awards. Here are some of the most recent: 2022 Top Workplaces in the Nation by Energage 2022 National Cultural Excellence for Leadership by Energage 2022 National Cultural Excellence for Innovation by Energage 2022 Chicago Tribune Top Workplaces by Energage 2022 Dallas Fort Worth’s 2022 Best and Brightest Companies to Work For by National Association for Business Resources (NABR) AST India- 2022 Great Place to Work® Certification 2021 Best & Brightest Companies to Work For by National Association for Business Resources (NABR) 2021 National Cultural Excellence for Remote Work by Energage 2021 National Cultural Excellence for DE& I Practices by Energage 2021 Chicago Tribune Top Workplaces by Energage AST India- 2021 Great Place to Work® Certification We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open and everyone’s ideas matter, giving our people the ability to quickly understand our customers’ needs and translate those needs into action. While we celebrate individual wins, we always strive for shared success. We are One AST. Statement of Non-Discrimination : We value global diversity and are committed to building a diverse and inclusive workplace where we learn from each other. AST is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law. Privacy Statement “AST is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. AST will be the hiring entity. By proceeding with this application, you understand that AST will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/careers/us-en/privacy-policy/ ”. Show more Show less

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and pricing models, and maintain compliance as they scale. Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India. We were also recently named a Leader in the 2024 Gartner Magic Quadrant for Recurring Billing Applications. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create. Our 1000+ team members work throughout the world, including in India, Europe, and the US. Role Summary The Senior IT Compliance & Infrastructure Engineer is a hands‑on senior engineer who designs, secures, and scales the corporate IT environment—Google Workspace, Okta, Jamf, Slack and other SaaS platforms—while ensuring that controls exceed frameworks such as SOC 2, ISO 27001, and PCI DSS. You will be the connective tissue between Infrastructure, Security, and Compliance, owning the full lifecycle of policies, tooling, audits, and automation that support 1,000+ employees across multiple geographies. Key Responsibilities Internal & External Audits Schedule, execute, and document internal controls testing—user activity review, laptop admin‑access review, asset audits, etc. Provide evidence and SME support for external audits (SOC 2, ISO 27001, PCI DSS) and customer due‑diligence requests. Incident & Risk Management Triage and investigate IT compliance/security incidents and DLP alerts; coordinate remediation with stakeholders. Track root causes, document post‑mortems, and drive continuous control improvements. Policy & Process Engineering Develop, document, and continuously improve IT policies, runbooks, and KPIs—leveraging AI and automation wherever possible. Champion the adoption of an “AI‑first” mindset to streamline repetitive tasks and enhance service quality. Tool Lifecycle Management Lead procurement, renewals, and license expansions for corporate IT SaaS tools. Drive license optimisation and cost control; plan and execute tool sunsets in partnership with business owners. End-to-End Management of Corporate IT Tools Own day-to-day administration and the strategic roadmap for Google Workspace, Okta, Jamf, Slack, and other Corporate IT tools—covering configuration, capacity planning, compliance hardening, feature adoption, and continuous improvement. Access Management & Automation Build and maintain automated provisioning/de‑provisioning with Okta Identity Governance, SCIM, and Workflows. Maintain least‑privilege models and execute periodic user‑access and activity reviews. IT Onboarding & Offboarding Orchestrate end‑to‑end onboarding of new joiners, provisioning “birth‑right” access via both manual and automated workflows. Own the exit process—coordinate with HR, Risk and other teams to revoke all access within defined SLAs. Implementation & Integration of New Tools Integrate SSO, SCIM, and access‑request workflows for newly procured tools. Publish self‑service app bundles in Jamf / Jumpcloud. Service Ownership & Team Leadership Coach and develop junior engineers and support analysts, nurturing a security‑first, compliance‑driven culture rooted in continuous learning and curiosity. Required Skills & Experience AI‑first mindset with demonstrable automation experience (Okta Workflows, Google Apps Script, Zapier, Python, JavaScript). 4+ years in corporate IT infrastructure, with 3+ years focused on compliance and security. Minimum 3 years administering Google Workspace and Okta, including advanced SSO/SCIM configurations. Practical expertise with Okta Identity Governance, Okta Workflows and Okta Device Access. At least 1 year managing Jamf Pro or an equivalent MDM for macOS/Windows fleets. Track record implementing and auditing PCI DSS, ISO 27001, and SOC 2 controls across IT systems. Hands‑on experience conducting internal reviews (user activity & access) and managing enterprise DLP programs. Exceptional written & verbal communication skills paired with meticulous documentation abilities; able to translate technical controls for non‑technical stakeholders and produce clear, audit‑ready runbooks, diagrams, and knowledge‑base articles. Benefits: Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees: Unlimited PTO Annual 2-week block leave ESOPs from Day 1 Multiple medical plans designed to fit you and your family’s needs Show more Show less

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? The Identity and Access Management (IAM) Operations Analyst: SailPoint will help facilitate the tactical advancement of Finastra’s IAM program, which includes Identity Governance & Administration (IGA) and Privileged Access Management (PAM) solutions. As part of the broader Information Security organization, this role will participate in a multidisciplinary information security team, applying fundamental systems security understanding, skills, expertise, and experience to maintain and operate complex information systems and security tools that satisfy organizational mission and/or business requirements, including stakeholder protection needs and security requirements. The role will also be responsible for monitoring, maintaining, and administering IAM solutions. The ideal candidate will be self-directed and work effectively in a diverse team environment. Responsibilities & Deliverables Monitors, runs, and supports operations for the IAM program, ensuring appropriate provisioning and de-provisioning of access across various authentication and governance platforms, including SailPoint and DUO MFA, and indirectly, CyberArk and LastPass. Monitors ticket queues and shared mailboxes for IAM team applications, either handling the matter or escalating to the Engineering queues as appropriate Troubleshoots routine problems such as: issues with Source connectivity, Aggregation, and password changes Ensures that terminated users’ access is removed according to corporate access management standards Works with application and business unit teams to define and configure roles for Role-based access control Gathers and normalizes data for quarterly access review procedures to ensure that user access is reviewed and approved by management Participates in audit support activities for both internal and external audits Routinely provides after-hours on-call support for critical systems and emergency response Identifies, escalates, and resolves potential access control and system risk issues Identifies opportunities to reduce problems, increase efficiency, and optimize support through process changes Creates runbook Documentation on the use of IAM tools for L1 Helpdesk. Manages documentation of IAM Standard Operating Procedures and service deliverables Performs other related duties as assigned in accordance with qualifications Qualifications Required KNOWLEDGE / SKILLS IAM and general Information Security best practices Extensive knowledge of IGA solutions, specifically SailPoint IdentityNow (e.g.: writing search queries, using Postman to query the API, provisioning access, monitoring and addressing Source Health, managing accounts by automated and manual means - aggregation, correlation, and toggling status) Knowledge of LDAP/Active Directory, and relevant IT architecture Familiarity with: PKI architecture, SSL/TLS, MFA, and oAuth Principles Knowledge of bash commands and/or Powershell a plus Microsoft Office knowledge (especially Excel) a plus Capable of working cooperatively with leadership, other teams, teammates, and non-technical end-users in a challenging, dynamic, and global environment Ability to recognize actions that endanger the security posture or operational efficiency of the organization. Ability to successfully handle multiple priorities simultaneously Strong sense of urgency and commitment to meeting SLAs Excellent written and verbal communication skills Experience A minimum of 2 years of experience performing IGA functions using an IGA platform within a company A minimum of 1 year of experience supporting and administering SailPoint IdentityNow Experience managing DUO or another MFA solution a plus Experience with password manager technologies (e.g., LastPass) and remote session governance (e.g., CyberArk) a plus Experience in meeting goals in a fast-paced environment that can require reprioritizing and balancing needs EDUCATION / CERTIFICATIONS Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Computer/Data Systems Management or a related field or discipline is preferred. Benefits We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Show more Show less

Job Title: Azure DevOps Engineer Location: Pune Experience: 5-7 Years Job Description 5+ years of Platform Engineering, DevOps, or Cloud Infrastructure experience Platform Thinking: Strong understanding of platform engineering principles, developer experience, and self-service capabilities Azure Expertise: Advanced knowledge of Azure services including compute, networking, storage, and managed services Infrastructure as Code: Proficient in Terraform, ARM templates, or Azure Bicep with hands-on experience in large-scale deployments DevOps and Automation CI/CD Pipelines: Expert-level experience with Azure DevOps, GitHub Actions, or Jenkins Automation Scripting: Strong programming skills in Python, PowerShell, or Bash for automation and tooling Git Workflows: Advanced understanding of Git branching strategies, pull requests, and code review processes Cloud Architecture and Security Cloud Architecture: Deep understanding of cloud design patterns, microservices, and distributed systems Security Best Practices: Implementation of security scanning, compliance automation, and zero-trust principles Networking: Advanced Azure networking concepts including VNets, NSGs, Application Gateways, and hybrid connectivity Identity Management: Experience with Azure Active Directory, RBAC, and identity governance Monitoring and Observability Azure Monitor: Advanced experience with Azure Monitor, Log Analytics, and Application Insights Metrics and Alerting: Implementation of comprehensive monitoring strategies and incident response Logging Solutions: Experience with centralized logging and log analysis platforms Performance Optimization: Proactive performance monitoring and optimization techniques Roles And Responsibilities Platform Development and Management Design and build self-service platform capabilities that enable development teams to deploy and manage applications independently Create and maintain platform abstractions that simplify complex infrastructure for development teams Develop internal developer platforms (IDP) with standardized templates, workflows, and guardrails Implement platform-as-a-service (PaaS) solutions using Azure native services Establish platform standards, best practices, and governance frameworks Infrastructure as Code (IaC) Design and implement Infrastructure as Code solutions using Terraform, ARM templates, and Azure Bicep Create reusable infrastructure modules and templates for consistent environment provisioning Implement GitOps workflows for infrastructure deployment and management Maintain infrastructure state management and drift detection mechanisms Establish infrastructure testing and validation frameworks DevOps and CI/CD Build and maintain enterprise-grade CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools Implement automated testing strategies including infrastructure testing, security scanning, and compliance checks Create deployment strategies including blue-green, canary, and rolling deployments Establish branching strategies and release management processes Implement secrets management and secure deployment practices Platform Operations and Reliability Implement monitoring, logging, and observability solutions for platform services Establish SLAs and SLOs for platform services and developer experience metrics Create self-healing and auto-scaling capabilities for platform components Implement disaster recovery and business continuity strategies Maintain platform security posture and compliance requirements Preferred Qualifications Bachelor’s degree in computer science or a related field (or equivalent work experience) Show more Show less

Job Title: Sharepoint Admin with Migration Experience: 9 to 11 Years Only Location: Mumbai/Bangalore/Chennai/Pune Shift timings: 24*7 Notice Period: Immediate to max 30 days Full-time employment with LTIMindtree Mandatory Skills: SharePoint farms, On-premises, SharePoint Online Migration, SharePoint security Job Description: Design and implement high availability SharePoint farms for onpremises environments Optimize SharePoint Online performance and troubleshoot latency issues Manage and optimize database storage indexing and caching mechanisms for SharePoint Implement and manage SharePoint security policies permissions and governance Ensure compliance with ISO GDPR HIPAA and enterprise data protection standards Monitor audit logs security alerts and enforce encryption policies Design and troubleshoot custom solutions using Power Platform Power Automate Power Apps Power BI Support integration with Microsoft Teams OneDrive and third-party applications Manage and troubleshoot custom workflows web parts and SharePoint Framework SPFx solutions Plan and execute SharePoint OnPrem to SharePoint Online migrations using ShareGate Metalogix or Microsoft Migration Tool Upgrade SharePoint Server versions while ensuring compatibility with existing applications Manage hybrid SharePoint deployments and ensure seamless integration with Azure AD Implement disaster recovery DR strategies for SharePoint environments Ensure regular backup and restore procedures for site collections lists and libraries Perform failover testing and compliance audits for business continuity Develop and optimize PowerShell scripts for SharePoint administration and automation Automate provisioning permission management and site lifecycle policies Implement Infrastructure as Code IaC solutions for SharePoint deployments Use SharePoint Admin Center ULS Logs and Microsoft 365 Security Compliance Center for proactive monitoring Generate performance reports site usage analytics and security compliance dashboards Technical Leadership Documentation Act as a subject matter expert SME for SharePoint architecture and governance Provide mentorship and training to L1 L2 and L3 support teams Maintain detailed documentation SOPs and RCA reports Secondary Skill ITIL Knowledge IPC handling Escalation Email communication CAB representation RISK and Compliance P1 Management RCA Thanks & Regards, Prabal Pandey Prabal.Pandey@alphacom.in Show more Show less

Installation, maintenance, and decommissioning of storage systems. Likely includes provisioning LUNs, managing RAID groups, and configuring storage pools. SAN & NAS Infrastructure Managing Fibre Channel (FC) fabrics, zoning, and NAS shares. Experience with Brocade or Cisco SAN switches would be valuable. Troubleshooting & Optimization Performance tuning, latency analysis, and resolving connectivity issues. Tools like Unisphere (for Unity), Unisphere for VMAX, and Pure1 (for Pure Storage) are commonly used. Automation & Scripting Scripting with PowerShell, Python, or shell scripts to automate tasks like provisioning or reporting. Collaboration & Documentation Working with backup, virtualization, and network teams. Maintaining runbooks, architecture diagrams, and audit logs. Primary Skills Dell EMC Unity & VMAX (and possibly PowerMax) EMC UnityMidrange storage, Unisphere GUI, FAST VP, snapshots, replication. EMC Isilon VMAX/PowerMaxEnterprise-class, SRDF, TimeFinder, Solutions Enabler CLI. Pure Storage (e.g., FlashArray X70) Known for simplicity and performance. Experience with Purity OS, snapshots, replication, and Pure1 for monitoring.

Job Description SN Required Information Details 1 Role Azure Network SME 2 Required Technical Skill Set Azure Network SME, VNets, ExpressRoute, VPN, NSG, BGP, Azure network layers, DNS, TCP/IP, IPsec, NAT, and load balancing. Desired Experience Range-8 to 12 Yrs 5 Location of Requirement Mumbai, Chennai, Bangalore Desired Competencies (Technical/Behavioral Competency) Must-Have Got Exposure in managing Azure cloud end-to-end infrastructure, including Azure, networking, provisioning, management, and implementation features (multi-tenancy, virtualization, automation, orchestration, elastic scalability). Design and implement secure, scalable, and highly available network architectures in Azure. Provide technical expertise and support for Azure cloud services, assisting in the design, implementation, and optimization of solutions. • Manage hybrid connectivity using VPN Gateway and ExpressRoute. • Monitor the performance and availability of Azure cloud resources and network infrastructure, identifying and resolving issues proactively. • Collaborate with cross-functional teams to plan and implement infrastructure changes, upgrades, and migrations. • Implement Azure network security measures such as firewalls, encryption, and identity management systems. • Document infrastructure configurations, network topologies, and support procedures for reference and knowledge sharing. • Stay updated on emerging technologies and best practices in cloud computing, networking, and cybersecurity. Experience working in large Azure environments, spanning multiple accounts/subscriptions, availability zones, and regions. Hands-on experience in building/deploying complex cloud infrastructure or creating/migrating complex applications on/to Azure cloud platform. Hands on experience in Azure Automation scripts such as Windows PowerShell. Hands-on experience in building/deploying complex cloud infrastructure or creating/migrating complex applications on/to Azure cloud platform. Experience working in Agile environments Exposure to Azure Network Services - Have good knowledge and experience in migration of workloads to cloud - Have Good understanding of Azure native services Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. TC-CS-Cyber Architecture - OT and Engineering-Cloud Security-Senior Responsibilities: Implement Twistlock (Prisma Cloud) to secure cloud-native applications across containers, serverless environments, and VMs. Integrate security scans into CI/CD pipelines to enable DevSecOps best practices. Manage vulnerability detection, compliance checks, and runtime protection for Kubernetes and cloud workloads. Collaborate with DevOps and cloud teams to shift security left, embedding security early in the development lifecycle. Develop and enforce policies for secure application deployment in cloud-native environments. Design and maintain automated security workflows using Twistlock across multi-cloud environments (AWS, Azure, GCP). Perform risk assessments on containerized applications and serverless functions in a cloud-native DevOps ecosystem. Enable real-time threat detection and incident response for containerized workloads and cloud services. Define and implement best practices for vulnerability management, image scanning, and compliance reporting. Collaborate with developers to create secure-by-design container images and Infrastructure as Code (IaC) templates. Lead initiatives to embed security controls into Kubernetes clusters, microservices, and CI/CD pipelines. Monitor and optimize Twistlock policies to adapt to evolving cloud-native application architectures. Drive security automation initiatives to minimize manual intervention and increase DevSecOps maturity. Identify and address vulnerabilities in cloud configurations, ensuring compliance with industry standards and monitoring cloud infrastructure for security gaps. Automate deployments and integrate security tools using Python and Terraform. Preferred Requirements: Expertise in Twistlock (Prisma Cloud) for container and cloud-native application security. Hands-on experience with Terraform for automating infrastructure provisioning and security. Familiarity with CSPM tools like Wiz and CSPM for monitoring and improving cloud security posture. Proficiency in scripting and automation using Python to streamline processes. Strong understanding of cloud environments (AWS, Azure, GCP) and their native security services. Knowledge of DevSecOps principles, including integrating security into CI/CD pipelines and adopting Infrastructure as Code (IaC) practices. Ability to adapt security workflows to evolving multi-cloud and containerized application architectures. Required : Minimum of 5 years of IT experience At least 3+ years of specialization in CSPM tools At least 2+ years of application development in python. At least 2+ Experience with programming languages such as Terraform. Minimum 2-3 years of experience in implementing and managing Twistlock (Prisma Cloud) for container and cloud-native application security. 3-5 years of experience in managing and securing multi-cloud environments (AWS, Azure, GCP) with native security tools. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About Group Bayport Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ Job Title: DevOps - Architect Location: Gurgaon Role Summary As a DevOps Architect, you will be responsible for building and maintaining highly available systems and ensuring smooth and reliable application deployments. You will work closely with development and operations teams to ensure best-in-class DevOps practices, including proactive monitoring, automated alerting, and self-healing mechanisms. You will help implement cutting-edge tools to automate our infrastructure and streamline processes. Job Responsibilities Key technologies use (But not limited to): Infrastructure Automation & Optimization: Implement Infrastructure as Code (IaC) using tools like Terraform, AWS CloudFormation, or Ansible. Automate provisioning, scaling, and monitoring of our cloud infrastructure (EKS, EC2, S3, RDS, etc.). Architect Scalable Infrastructure: Design and implement highly available, scalable, and secure cloud infrastructure on AWS, leveraging services such as EKS, EC2, S3, and RDS. Architect and oversee the implementation of Infrastructure as Code (IaC) using Terraform or AWS CloudFormation. CI/CD Pipeline Development: Develop and maintain robust CI/CD pipelines using GitLab CI/CD and AWS CodePipeline for applications built on PHP, Java, Node.js, Next.js, and React.js. Ensure continuous integration and deployment workflows with automated testing and validation. Proactive Monitoring & Self-Healing Systems: Architect and implement proactive monitoring using ELK Stack, NewRelic, and AWS CloudWatch to ensure real-time visibility into system health and application performance. Develop and deploy self-healing systems to automatically resolve issues like server failures, application crashes, or service downtimes. Cloud Management: Manage and optimize our AWS infrastructure, including EC2, EKS, S3, CloudWatch, and SNS. Use Fastly CDN to optimize content delivery and improve website performance. Security & Compliance: Work with security tools such as Securi Firewall to ensure secure infrastructure. Ensure secure, scalable, and compliant deployment pipelines. Database & Search Services: Work with databases such as ElasticSearch, MariaDB, and indexing/search engines like Algolia to ensure efficient query performance and data integrity. Cross-Team Leadership: Collaborate with development, operations, and security teams to ensure seamless integration of DevOps processes across the organization. Lead the DevOps team in establishing best practices around infrastructure management, deployment, monitoring, and security. Collaboration: Work closely with developers to ensure seamless integration between development and operations. Collaborate with cross-functional teams to troubleshoot issues, perform root cause analysis, and implement preventive measures. Cost Optimization: Design cost-effective cloud architectures that optimize the use of resources while ensuring high performance. Implement strategies for efficient resource scaling based on traffic patterns. Continuous Improvement: Lead efforts to improve DevOps culture and practices, promoting automation, code quality, and collaboration. Stay updated on the latest trends and technologies in DevOps, suggesting improvements to current infrastructure and processes. Job Requirements Educational Qualification and Experience Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience. 6+ years of experience in DevOps, with a strong focus on high transaction systems with microservices. Technical Skills Proven experience of setting up and maintaining DevOps practices and infrastructure for applications serving hundreds of transaction per second. Strong experience with AWS services (EKS, EC2, S3, SNS, CloudWatch, etc.). Hands-on experience with CI/CD tools like Jenkins, AWS CodePipeline. Experience with containerization and orchestration tools (Docker, Kubernetes). Hands-on experience with monitoring and logging tools (CloudWatch, NewRelic, ELK Stack). Expertise in Infrastructure as Code with infrastructure automation tools (Terraform, Ansible, or AWS CloudFormation). Proficiency with Fastly CDN or similar content delivery networks. Solid understanding of Linux system administration. Experience with relational and NoSQL databases (MariaDB, ElasticSearch, Mongo). Knowledge of APM tools such as NewRelic for performance monitoring. Familiarity with scripting languages (Bash, Python, etc.) Behavioral Skills Strategic thinking Planning and organizing Interpersonal Skills Stakeholder management People Leadership Innovation and Creativity Attention to detail Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. TC-CS-Cyber Architecture - OT and Engineering-Cloud Security-Senior Responsibilities: Implement Twistlock (Prisma Cloud) to secure cloud-native applications across containers, serverless environments, and VMs. Integrate security scans into CI/CD pipelines to enable DevSecOps best practices. Manage vulnerability detection, compliance checks, and runtime protection for Kubernetes and cloud workloads. Collaborate with DevOps and cloud teams to shift security left, embedding security early in the development lifecycle. Develop and enforce policies for secure application deployment in cloud-native environments. Design and maintain automated security workflows using Twistlock across multi-cloud environments (AWS, Azure, GCP). Perform risk assessments on containerized applications and serverless functions in a cloud-native DevOps ecosystem. Enable real-time threat detection and incident response for containerized workloads and cloud services. Define and implement best practices for vulnerability management, image scanning, and compliance reporting. Collaborate with developers to create secure-by-design container images and Infrastructure as Code (IaC) templates. Lead initiatives to embed security controls into Kubernetes clusters, microservices, and CI/CD pipelines. Monitor and optimize Twistlock policies to adapt to evolving cloud-native application architectures. Drive security automation initiatives to minimize manual intervention and increase DevSecOps maturity. Identify and address vulnerabilities in cloud configurations, ensuring compliance with industry standards and monitoring cloud infrastructure for security gaps. Automate deployments and integrate security tools using Python and Terraform. Preferred Requirements: Expertise in Twistlock (Prisma Cloud) for container and cloud-native application security. Hands-on experience with Terraform for automating infrastructure provisioning and security. Familiarity with CSPM tools like Wiz and CSPM for monitoring and improving cloud security posture. Proficiency in scripting and automation using Python to streamline processes. Strong understanding of cloud environments (AWS, Azure, GCP) and their native security services. Knowledge of DevSecOps principles, including integrating security into CI/CD pipelines and adopting Infrastructure as Code (IaC) practices. Ability to adapt security workflows to evolving multi-cloud and containerized application architectures. Required : Minimum of 5 years of IT experience At least 3+ years of specialization in CSPM tools At least 2+ years of application development in python. At least 2+ Experience with programming languages such as Terraform. Minimum 2-3 years of experience in implementing and managing Twistlock (Prisma Cloud) for container and cloud-native application security. 3-5 years of experience in managing and securing multi-cloud environments (AWS, Azure, GCP) with native security tools. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY GDS – Data and Analytics (D&A) – Gig- Databricks Administrator As part of our EY-GDS D&A (Data and Analytics) team, we help our clients solve complex business challenges with the help of data and technology. We dive deep into data to extract the greatest value and discover opportunities in sectors like Banking, Insurance, Manufacturing, Government Healthcare, Retail, Manufacturing and Auto, Supply Chain, and Finance. The opportunity Design, provision, and operate Azure Databricks workspaces; enforce security, cost, and performance policies; and serve as the escalation point for data engineering and ML teams. Success in this position means delivering a reliable, well-governed platform that accelerates product teams while meeting enterprise compliance obligations. Your Key Responsibilities Platform Administration & Governance – Create and manage clusters, cluster policies, and pools; schedule DBR upgrades; configure VNet-injected workspaces, SCIM user/group provisioning, and secret scopes; monitor jobs, audit logs, and system tables for health & cost anomalies. Unity Catalog Stewardship – Stand up metastores, catalogs, and schemas; implement object ownership, row/column security, data lineage, and privilege delegation. ETL & Delta Live Tables Support – Partner with data engineers to build and optimize Spark/Delta pipelines, streaming jobs, and orchestration in Databricks Workflows. Security & Data Privacy – Integrate AAD SSO, network security controls Automation & IaC – Implement Terraform/Databricks Terraform provider, Databricks CLI, and CI/CD pipelines for workspace and Unity Catalog objects. Cost Optimisation & Observability – Tag resources, set auto-termination, right-size clusters Documentation & Knowledge Transfer – Maintain runbooks, SLA playbooks, and deliver platform onboarding sessions. Skills And Attributes For Success Databricks Platform Administrator Accreditation Databricks Certified Data Engineer Professional Databricks Lakehouse Fundamentals Accreditation Microsoft Azure Administrator Associate (AZ-104) (Preferred) Microsoft Azure Data Engineer Associate (DP-203) or successor certification Nice-to-Have Immuta implementation or comparable data-privacy platform experience. To qualify for the role, you must: 5+ yrs administering cloud big-data platforms, 2+ yrs Azure Databricks Proven track record supporting Spark ETL and ML workloads at scale. Deep knowledge of Apache Spark 3.x, Delta Lake, Databricks REST API Azure core services (ADLS Gen2, Key Vault, VNets) Scripting/IaC: Python, PowerShell/Bash, Terraform. Hands-on Unity Catalog privilege model, lineage, and audit tables. Excellent incident-management, documentation, and stakeholder-communication skills. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-IAM–Consulting- Risk As part of our EY-cyber security team, you shall engage in Identity & Access Management projects in the capacity of execution of deliverables. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GTH within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team The opportunity We’re looking for Security Analyst / Consultant in the Risk Consulting team to work on various Identity and Access Management projects for our customers across the globe. Also, the professional shall need to report any identified risks within engagements and share any issues and updates with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. Your Key Responsibilities Engage and contribute to the Identity & Access Management projects Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress Execute the engagement requirements, along with review of work by junior team members Help prepare reports and schedules that will be delivered to clients and other interested parties Develop and maintain productive working relationships with client personnel Build strong internal relationships within EY Consulting Services and with other services across the organization Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Contribute to people related initiatives including recruiting and retaining IAM professionals Maintain an educational program to continually develop personal skills Understand and follow workplace policies and procedures Building a quality culture at GTH Manage the performance management for the direct reportees, as per the organization policies Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success Hands-on experience on end to end implementation of Identity and Access Management tool. Completed at least 2-5 implementations. Good understanding of Identity Access Management solutions. Hands-on Java development and debugging experience. Strong Understanding of Java API’s, libraries, methods and good understanding of XML. Should be capable of dissecting large problems and designing modular, scalable solutions. Familiarity with any Java Framework (Struts/ Spring) is an additional advantage. Should be familiar with application servers such as Tomcat and WebLogic. Should have good understanding of RDMS and SQL queries. Hands-on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. Strong understanding of LDAP (Lightweight Directory Access Protocol). Capability of understanding the business requirements and converting that into design. Good knowledge of information security, standards and regulations. Should be flexible to work on new technologies in IAM domain. Worked in capacity of techno-functional role of Identity and Access Management Implementation. Worked in client facing role. Need to be thorough in their respective tool with hands-on experience involving configuration, implementation & customization. Deployment of web application & basic troubleshooting of web application issues. Need to liaise with Business stakeholders and seek requirement clarification. Should be able to map business requirements to technical specifications. Use case design, Solution Requirements Specification and mapping business requirements to technical requirements (Traceability Matrix). Architecture Design (optimising the resources made available – servers and load sharing etc). Involvement in a successful pursuit of a potential client by being part of the RFP response team. To qualify for the role, you must have Bachelor or master’s degree in related field or equivalent work experience Strong command on verbal and written English language. Experience in HTML, JSP and JavaScript. Strong interpersonal and presentation skills. 3 - 4 Years relevant Work Experience Skills Expertise Experience in implementing at least two IAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support (SailPoint/OIM/CyberArk/Beyond trust/Thycotic). Experience in carrying out advanced application integration with the IAM solution dealing with advanced provisioning (e.g., multilevel workflows), single sign-on (WIA, Forms, HTTP), and PKI concepts Experience in technologies, such as Java, LDAP, SSL RDBMS, and Linux Good knowledge of Web/application servers (IIS, WebSphere, WebLogic, JBoss, and Apache) Experience in development/configuration of standard/custom IAM integrations using Java, .Net, or other major scripting languages Experience in hands-on development, estimations, sizing, and custom IAM integrations Advanced documentation and presentation skills and well-versed with software development life cycle processes Ability to create, plan, and execute advanced IAM trainings and independently drive proof of concepts involving emerging IAM technologies Exposure to process frameworks and methodologies Excellent verbal and written communication Certifications (preferred): CyberArk Trustee, CyberArk Defender, CyberArk Sentry ITIL or equivalent Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required What We Look For Who has hands on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Who has hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Hi, We are having an opening for Senior Domain Lead-AD/IDAM & Email Lead/Architect at our Mumbai location Job Summary : We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems , Active Directory (AD) , Identity & Access Management (IDAM) , and their security and cloud integrations . The role focuses on end-to-end management and security governance across hybrid environments, ensuring scalable, secure, and compliant digital identity and collaboration infrastructure. Areas Of Responsibility : Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Partner with SOC and Security teams to respond to identity and email-related threats or incidents. 4. Cloud Integration & Identity Governance Administer and secure cloud identity solutions across Azure, Microsoft 365, and third-party SaaS platforms. Align hybrid AD and Azure AD with cloud security frameworks and Zero Trust principles. Manage B2B/B2C identities, OAuth/SAML integrations, and conditional access policies for external partners. 5. Projects & Transformation Lead initiatives such as: Email platform migration or consolidation (e.g., from on-prem to M365), Deployment of IDAM platforms, Secure collaboration tool rollouts, Cloud-first identity transformations. Define project scope, success metrics, resource plans, and stakeholder engagement strategy. 6. Compliance, Governance & Risk Management Define and maintain governance frameworks for collaboration, identity, and directory services. Ensure alignment with compliance standards (e.g., GDPR, ISO 27001, HIPAA, SOX). Conduct periodic access reviews, admin audits, and mailbox permissions checks. Own documentation, runbooks, and policy lifecycle management. 7. Vendor & License Management Manage third-party service providers and tools across email security, cloud identity, and collaboration suites. Oversee licensing, renewals, and performance reviews. Evaluate and onboard new solutions as per evolving enterprise needs. 8. Leadership & People Management Lead a team of email, AD, cloud, and IDAM specialists. Assign responsibilities, set goals, and promote cross-skilling and upskilling. Ensure availability through structured support models, escalation procedures, and documentation. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Azure Administrator / Security Engineer Associate Certified Information Systems Security Professional (CISSP) optional but a plus ITIL Foundation / Intermediate Project Management Certification (PMP / Prince2) Experience : 12-15 Years of experience Skill (Functional & Behavioural): Technical Skills: Microsoft 365 administration: Exchange, Teams, SharePoint, Defender for O365 Hybrid AD and Azure AD, including AD Connect, GPOs, DNS, DHCP PowerShell scripting for automation and reporting Identity tools: SailPoint, Okta, Saviynt, Azure AD Premium Email security protocols: SPF, DKIM, DMARC Email filtering & security: Defender, Mimecast, Proofpoint AD security best practices and hardening (LAPS, tiering, auditing) Cloud identity and app integration (OAuth, SAML) Soft Skills: Strong leadership, communication, and cross-functional collaboration High attention to detail, especially around security and compliance Problem-solving under pressure and with complex systems Strategic thinking with a proactive mindset toward continuous improvement Pharma industry experience is an advantage. 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About Position: We at Persistent are looking for a CyberArc Architect with experience in Saviynt Idaas, Access Management, Sailpoint IdentityNow, Other , CONTROL, Workflows, Policies Role: CyberArc Architect Location: Pune Experience: 10 to 22 years Job Type: Full Time Employment What You'll Do: Architecting and Designing Solutions Lead the design and architecture of SailPoint Secure Cloud (IdentityNow) solutions or Saviynt or SailPoint IIQ tailored to organizational needs. Develop scalable, secure, and compliant identity governance frameworks.Create workflows, policies, and access certifications to streamline identity lifecycle management Expertise You'll Bring: Define best practices for application onboarding, user provisioning, deprovisioning, and access control processes.Accelerating Application Onboarding and Planning Spearhead the onboarding of applications into SailPoint, ensuring rapid and secure integration.Develop detailed project plans and timelines to accelerate the application integration process.Identify and resolve technical or operational bottlenecks to meet onboarding goals efficiently. Implementation and Integration ExpertiseProvide depth knowledge of implementing and integrating SailPoint solutions for various application types (on-premises, cloud, SaaS).Configure and deploy connectors for Active Directory, Azure AD, SAP, Oracle, AWS, Salesforce, and other enterprise applications. Ensure seamless integration with IAM systems, Privileged Access Management (PAM) tools, and third-party identity providers.Manage custom rules, scripts (e.g., BeanShell), and APIs to extend SailPoint functionalities as needed. Collaboration and Stakeholder ManagementAct as a liaison between business units, IT teams, and other stakeholders to align SailPoint solutions with organizational objectives. Collaborate with compliance, HR, and security teams to define and implement policies and standards.Provide guidance to technical teams, business analysts, and end users for successful adoption of SailPoint features.Communicate progress, challenges, and solutions effectively to all stakeholders.Innovation and Optimization Drive continuous improvement by identifying opportunities to optimize existing SailPoint implementations. Implement innovative IAM solutions leveraging AI/ML features in SailPoint for advanced identity analytics and anomaly detection.Stay updated on the latest SailPoint product updates, enhancements, and industry trends.Recommend enhancements to improve system scalability, performance, and security. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.” Show more Show less

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. About The Role The Northern Trust Company seeks a senior Lead, DevSecOps and AI Engineer that will assist in the execution of the strategic vision of Northern Trust Asset Management’s Distribution Technology capabilities. The successful candidate will be strong technical leader and will be responsible in the development of a comprehensive technology platform. We are looking for a DevSecOps & AI Engineer to join our high-performing team at the intersection of cloud infrastructure, applied AI and application security. This is a hands-on engineering role designed for someone who thrives on solving complex technical problems and shaping secure, scalable, cloud-native platforms. You’ll work across a broad spectrum of engineering pipelines—from web applications to microservices, infrastructure-as-code, and AI/ML workflows, primarily on Microsoft Azure . This role offers a unique opportunity to embed security and automation into every layer of our digital delivery, within the demanding and highly regulated context of financial services . Job Description And Key Responsibilities Build and secure multi-domain CI/CD pipelines, including Application development (e.g., microservices, UI) Infrastructure provisioning using Terraform Machine Learning and AI deployment workflows on Azure AI Design and implement DevSecOps automation, integrating security tools and compliance gates (SAST, DAST, IaC scanning, etc.) into GitHub Actions pipelines. Provision and manage Azure cloud environments, including AKS, AI services, and other resources through infrastructure-as-code. Collaborate closely with developers, data scientists, platform engineers, and security stakeholders to ensure secure-by-design delivery across all technology layers. Monitor and observe systems in production using tools like Azure Application Insights, Dynatrace and proactively resolve issues. Contribute to architecture decisions that balance agility, performance, security, and regulatory requirements. Must-Have Skills What We’re Looking For 10+ years of total experience in software development. 5+ years of experience in DevOps, Site Reliability Engineering or Platform Engineering roles Proven ability to engineer and scale complex systems in production Able to guide and mentor junior developers Solid understanding of DevSecOps principles and integration into CI/CD pipelines Strong expertise in: Azure cloud services and ecosystem (e.g. AKS, Azure AI, Azure Resource Manager etc.) Infrastructure-as-Code with Terraform GitHub / GitHub Actions Security tooling: Checkmarx, SonarQube, Wiz, Microsoft Defender for Cloud Monitoring and observability (Azure Application Insights, Dynatrace or similar) Nice-to-Have Skills Familiarity with MLOps / securing AI/ML pipelines. Awareness of data privacy, risk, and model governance frameworks in AI. Experience working in or with highly regulated industries. Knowledge of and hands-on experience with GitOps Soft Skills Excellent communicator and team collaborator across domains. Strong problem-solving mindset with attention to both system design and implementation details. Comfortable in ambiguous, fast-evolving environments typical of finance and banking. Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Show more Show less

Requisition Number: 99389 Sr. Practice Manager Shift 2:00 pm- 11:00 PM IST Location: Delhi NCR, Hyderabad, Bangalore, Pune, Chennai, this is a hybrid work opportunity. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About The Role We are seeking a Sr. Practice Manager with Insight , you will be involved in different phases related to Software Development Lifecycle including Analysis, Design, Development and Deployment. We will count on you to be proficient in Software Design and Development, data modelling, data processing and data visualization. Along the way, you will get to: Help customers leverage existing data resources, implement new technologies and tooling to enable data science and data analytics Track the performance of our resources and related capabilities Experience mentoring and managing other data engineers and ensuring data engineering best practices are being followed. Constantly evolve and scale our capabilities along with the growth of the business and needs of our customers Be Ambitious : This opportunity is not just about what you do today but also about where you can go tomorrow. As a Data Architect, you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for Sr. Practice Manager with: Total of 16+ yrs of relevant experience Experience in Data Warehouse and excellent command in SQL, data modeling and ETL development. Hands-on experience in SQL Server, Microsoft Azure (Data Factory, Data Lake, Data Bricks) Experience in MSBI (SSRS, SSIS, SSAS), Data Warehousing, writing queries and stored procedures. Experienced using Power BI, MDX, DAX, MDS, DQS. Experience developing design related to Predictive Analytics model Ability to handle performance improvement tasks & data archiving. Proficient in relevant provisioning of Azure resources, forecasting hardware usage, and managing to a budget. What You Can Expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's Talent Leads Tomorrow's Success. Learn More About Insight https://www.linkedin.com/company/insight/ Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India Show more Show less

Hello Visionary ! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. We are looking for DevOps professionals with 5 to 8 years of experience in Cloud Infrastructure maintenance and operations. Strong hands-on experience with Azure services (Compute, Networking, Storage, and Security). Expertise in Infrastructure as Code (IaC) using Bicep / ARM / Terraform (Bicep / ARM templates experience is a plus). Proficiency in managing and optimizing CI/CD pipelines in Azure DevOps. In-depth knowledge of networking concepts (VNETs, Subnets, DNS, Load Balancers, VPNs). Proficiency in scripting with PowerShell, Azure CLI, or Python for automation. Strong knowledge of Git and version control best practices. Infrastructure Design & Management: Architect and manage Azure cloud infrastructure for scalability, high availability, and cost efficiency. Deploy and maintain Azure services such as Virtual Machines, App Services, Kubernetes (AKS), Storage, and Databases. Implement networking solutions like Virtual Networks, VPN Gateways, NSGs, and Private Endpoints CI/CD Pipeline Management: Design, build, and maintain Azure DevOps pipelines for automated deployments. Implement GitOps and branching strategies to streamline development workflows. Ensure efficient release management and deployment automation using Azure DevOps, GitHub Actions, or Jenkins. Infrastructure as Code (IaC): Write, maintain, and optimize Bicep / ARM / Terraform templates for infrastructure provisioning. Automate resource deployment and configuration management using Azure CLI, PowerShell etc Security & Compliance: Implement Azure security best practices, including RBAC, Managed Identities, Key Vault, and Azure Policy. Monitor and enforce network security with NSGs, Azure Firewall, and DDoS protection. Ensure compliance with security frameworks such as CIS, NIST, ASB etc. Conduct security audits, vulnerability assessments, and enforce least privilege access controls. Monitoring & Optimization: Set up Azure Monitor, Log Analytics, and Application Insights for performance tracking and alerting. Optimize infrastructure for cost efficiency and performance using Azure Advisor and Cost Management. Troubleshoot and resolve infrastructure-related incidents in production and staging environments. Make your mark in our exciting world at Siemens . This role, based in Chennai , is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future. At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination, and help us shape tomorrow We’ll support you with: Hybrid working opportunities. Diverse and inclusive culture. Variety of learning & development opportunities. Attractive compensation package. Find out more about Siemens careers at: www.siemens.com/careers Show more Show less

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com We are seeking a skilled and proactive IAM Specialist with 5-6 years of experience to join our dynamic team. In this role, you will be responsible for ensuring secure and efficient management of user identities, roles, and access privileges within our organization's systems and applications. You will collaborate with cross-functional teams to enforce security policies, improve IAM processes, and optimize identity lifecycle management. The ideal candidate will have hands-on experience with IAM technologies, and a deep understanding of security principles and industry best practices. Key Responsibilities: Identity and Access Management: Manage user lifecycle processes, including user provisioning, de-provisioning, and role-based access control (RBAC) across various systems and applications. Policy Enforcement: Define and enforce IAM policies to ensure access control mechanisms comply with internal security requirements and external regulatory standards. IAM Tools and Solutions: Administer and optimize IAM platforms (e.g., Entra Identity Governance, Active Directory, Okta, SailPoint, or other IAM solutions), ensuring the proper configuration of access controls, authentication, and authorization systems. Security Integration: Work with security teams to integrate IAM solutions with Single SignOn (SSO), Multi-Factor Authentication (MFA), Privileged Access Management (PAM), Conditional Access policies and other security systems. Access Reviews and Auditing: Conduct periodic access reviews, audits, and assessments to ensure compliance and identify potential risks related to user access and privileges. Incident Response: Investigate and respond to IAM-related security incidents, collaborating with security operations and IT teams to resolve issues and mitigate risks. Continuous Improvement: Recommend and implement improvements to IAM processes, tools, and strategies to enhance security posture and operational efficiency. Collaboration and Documentation: Work closely with IT, security, compliance, and business teams to document IAM procedures and provide training on IAM policies and practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 5-6 years of hands-on experience in Identity and Access Management, with strong knowledge of IAM concepts and tools. Proficiency with IAM solutions like Entra Identity Governance. Active Directory, Okta, SailPoint, Entra AD, or similar platforms. Proficiency using PowerShell and Logic Apps, creating and deploying automated processes. Experience in implementing and managing Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Privileged Access Management (PAM). Strong understanding of security frameworks, industry standards (e.g., NIST, ISO 27001), and regulatory compliance requirements (e.g., GDPR, HIPAA). Solid understanding of role-based access control (RBAC), least privilege, and separation of duties principles. Ability to perform audits, access reviews, and gap analyses to ensure compliance and security best practices. Strong analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Why Join Us? Joining Merative means becoming part of a company that’s passionate about technology and its potential to transform businesses and communities. We empower our employees to innovate, grow, and make a difference every day. Innovative Environment: Be part of a forward-thinking organization dedicated to cutting edge security solutions and technology. Professional Growth: Opportunity to develop your skills and expertise in IAM through ongoing training and career advancement opportunities. Impactful Work: Your work will directly contribute to strengthening the organization's security posture and protecting sensitive data. Collaborative Culture: Work alongside a team of talented professionals who are passionate about security and continuous improvement. Competitive Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and wellness programs. Join our team and play a critical role in safeguarding our organization's digital infrastructure! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Show more Show less

Job Description Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings – Night Shift |Management Level – A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role And Responsibilities Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customer’s services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipment’s on customers’ accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical And Functional Skills Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task – For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Role - Intern - DevOps Engineering Location - Chennai (Work from Office) Job Description Are you eager to be a crucial part of ensuring the stability, efficiency, and growth of mission-critical systems? Do you thrive on leveraging cutting-edge technologies to deliver top-notch solutions? Join our dynamic team focused on managing substantial data and driving innovation through scalability. Whether you're diving into DevOps as a novice or a seasoned professional, if you're driven by a passion for continuous learning and adept at cultivating robust software development pipelines and infrastructure, our DevOps Engineer role is an ideal match. Take a closer look below and reach out if you're prepared for hands-on, impactful contributions within a team committed to achieving operational excellence .Responsibilities :Building and maintaining production infrastructure to ensure the scalability and high availability of applications and services .Implementing, maintaining, monitoring, and providing support for the infrastructure .Taking ownership of the end-to-end deployment lifecycle .Implementing automation for repetitive and repeatable tasks in daily operations .Automating infrastructure provisioning using appropriate tools and frameworks .Managing the cost efficiency of the created infrastructure .Assisting in troubleshooting and debugging infrastructure-related issues .Enhancing monitoring, logging, and security measures for applications and infrastructure .Improving and extending our Kubernetes (k8s) platform running in EKS (Amazon Elastic Kubernetes Service) .Taking ownership and being accountable for the outcomes of your work. You should be adaptable and ready to iterate or pivot when needed .Cultivating a positive work environment and actively engaging with colleagues and managers to enhance the quality of work .Learning from the reviews and inputs from the peers and giving whatever you learned back to the team .Requirements :Cloud Platforms: Strong familiarity with at least one cloud platform, preferably AWS, demonstrating proficient usage and understanding of cloud-based services .Scripting Languages: Proficiency in scripting languages such as Python or Bash, enabling efficient automation and task execution .Containerization: Knowledge of Docker and proficiency in Container Orchestration tools like Kubernetes, showcasing expertise in managing and orchestrating containerized applications .Operating Systems: Hands-on experience in handling and configuring Linux Operating Systems, demonstrating a deep understanding of Linux environments .Networking Fundamentals: Fundamental knowledge in networking concepts and protocols, understanding basic networking principles .Databases: Working knowledge of databases, indicating the ability to manage, maintain, and work with various database systems effectively .Problem-Solving: Possesses a proactive problem-solving attitude, capable of efficiently diagnosing issues and implementing effective solutions .Education or Experience: A graduate degree in Computer Science or equivalent relevant experience providing the necessary background for the role .Desired Skill(s) :CI/CD Tools: Preferred knowledge or experience in CI/CD tools such as Jenkins, Bitbucket-Pipelines, showcasing the ability to automate software delivery pipelines efficiently .Monitoring and Alerting Tools: Familiarity with monitoring and alerting tools such as Prometheus, Cloudwatch, Grafana, indicating expertise in monitoring system health, performance, and creating actionable alerts .Knowledge of Open-Source Tools: Understanding and experience with open-source tools, showcasing adaptability and familiarity with diverse technology stacks and solutions . Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team As part of the global Corporate IT function, our team delivers high-quality support across both traditional IT systems and modern workplace technologies. From user devices and enterprise tools to collaboration platforms and meeting experiences, we support the infrastructure that keeps Kinaxis connected and productive. We take pride in delivering efficient, professional service—whether resolving an IT support ticket, troubleshooting a Microsoft Teams Room, or ensuring a seamless experience during Town Halls and internal AV events. What you will do Set up, operate, and troubleshoot AV systems for internal meetings and events such as Town Halls, AMAs, and leadership sessions Support and maintain meeting room technologies including Microsoft Teams Rooms, conferencing displays, control panels, and digital signage Perform routine checks, testing, and documentation of AV infrastructure to ensure consistent performance across collaboration spaces Coordinate with internal teams to deliver AV requirements for hybrid meetings and events, ensuring readiness and issue-free execution Provide end-user IT support for hardware, software, and access issues using ServiceNow, ensuring timely and accurate resolution Carry out onboarding and offboarding processes including device provisioning, account setup/deactivation, and access management Install, diagnose, and maintain end-user IT equipment and software to support day-to-day business operations across Windows and macOS environments. Technologies we use AV & Collaboration: Microsoft Teams Rooms, Crestron, Barco ClickShare, BrightSign, Appspace, Q-SYS, AVoIP( Dante, NDI, AES 67 etc) AV Hardware: Soundbars (Logi, Poly), displays, microphones, digital signage, control panels IT & Support Tools: Windows/macOS, Microsoft 365, ServiceNow, Active Directory, Intune, Endpoint Central What we are looking for 5–7 years of experience in AV support or a hybrid AV/IT support role, ideally in a corporate or event-driven environment. Strong hands-on experience with AV systems such as Microsoft Teams Rooms, Crestron, Barco ClickShare, conferencing peripherals, and digital signage. Working knowledge of IT support tasks including device setup, onboarding/offboarding, account provisioning, and troubleshooting on Windows/macOS. Familiarity with enterprise support and management tools such as ServiceNow, Intune, Endpoint Central, Active Directory, and Azure AD. Comfortable supporting internal events, hybrid meetings, and in-room technologies, both onsite and remotely. Strong communication and coordination skills with the ability to support stakeholders in high-visibility situations. Post-secondary education in AV technology, IT, Communications Technology, or a related field, or equivalent experience. #Associate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less