Skill required: Pursuit Writing - Technical Writing Designation: Pursuit Writing Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? At Accenture, we believe your career is about what you want to be and who you want to be. Its about bringing your skills, your curiosity, and your best true self to your work. Here, youll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.Someone who likes to get your message across concisely and clearly in anything you write or talk about. You re competitive by nature, and you enjoy digging into the details so you can provide a well-thought-out answer. You re always open to learning about new technology and trends. You also appreciate and can create a well-crafted story, in any medium. What are we looking for? Heres what you need: Native level of fluency in English [and/or other languages as applicable] A minimum of 6 years of combined professional and proposal writing or related experience that includes responding to detailed requirements [For industry-aligned resources, include required technical or industry experience] Excellent command of business language Strong storytelling experience and deep familiarity with editorial guidelines Highly developed interpersonal and communications skills Highly competent in MS Word and PowerPoint Strong problem solving and decision-making abilities. Able to work independently and in virtual environment.Extra credit if you have: Writing experience with IT offerings or topicsYou May Also Need: Ability to work flexible hours according to business needs. Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines. Roles and Responsibilities: The Work:You re a member of a writing team whose goal is to create clear, concise, and compelling sales materials to differentiate Accenture from its competitors. Along with creating and editing, you use creative storytelling to deliver innovative sales materials. You also help make sure the team consistently understands and follows best practices and standards.You will Serve as a lead writer on pursuit writing support requests. Participate in and co-facilitate proposal storyboarding sessions. Apply conceptual writing and storytelling for large and complex deals. Collaborate with creative colleagues such as designers to develop materials. Own the writing of technical and standard sections and content. Work with subject matter experts to develop and refine content. Conduct peer reviews and share insights to enhance content. Contribute to and work with content in internal repositories. Support training and coach junior team members Apply best practices aligned with the global team, promoting consistency among writers. Contribute to and participate in the pursuit writing practice community. Qualification Any Graduation

Strategic tanking, Strong Analytical skills, Exceptional PowerPoint and Excel and email communication skills are a must. Key Responsibilities Strategic PlanningCollaborate with executive leadership to shape and S&C GNs long-term growth and transformation agenda. Initiative OwnershipLead high-priority strategic projects end-to-end"”from problem definition and analysis to implementation and performance tracking. Business Case DevelopmentEvaluate new growth opportunities by conducting market analysis, financial modeling, and risk assessment. Change ManagementSupport the rollout of new processes, tools, or organizational changes to ensure adoption and sustained impact. Executive CommunicationCreate clear and compelling presentations and updates for senior leaders and key stakeholders. Cross-Functional CollaborationIts an individual contributor role but has very strong dependency to work across teams in HR, Operations, and Finance to align on goals and execute transformation initiatives. Qualification Qualifications 6-10 years of experience in management consulting, growth strategy, operations, or a similar strategic function. Proven ability to lead complex, cross-functional projects independently. Strong analytical skills, with experience in data-driven decision-making. (Exceptional command over excel and power point) Exceptional communication and storytelling skills, with the ability to influence at all levels. Experience working directly with senior executives and cross-functional teams. Comfortable with ambiguity, fast-paced environments, and managing multiple priorities. Preferably an MBA or equivalent.

Skill required: User-Generated Content Moderation - Content management Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. The Content Review New Associate will be responsible for processing and investigating terms of service, fraudulent, and spam-related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a safe platform. Resources are expected to be proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Basic knowledge about the computer and internet Must possess logical reasoning, troubleshooting skills and problem-solving skills Self-learner (willing to learn about the latest technologies) High attention to details Good research skills Good time management (including down time) and ability to meet tight deadlines. Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word) Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Research and resolve all issues related to spam, account takeover, and terms of service violations Review web sites/ ad Creative/ video for content quality based on Content Guidelines / policies Interpret and enforce content policies Thoroughly check ad content for the quality and accuracy Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures Effectively identify problems and issues by performing relevant research using the appropriate tools Communicate effectively and concisely with the stakeholders Willingness to work with sensitive issues, including but not limited to:Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products Qualifications Any Graduation

Skill required: Marketing Operations - Content management Designation: Digital Content Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English - Intermediate What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites, social media pages, email campaigns, and responses. What are we looking for? .. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. oMaintain a calm, positive, and helpful attitude with all customer interactions.oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.oMaintain detailed records of customer issues and feedback for quality and training purposes. What are we looking for? Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 2-3 years of customer support experience via phone, email, and chat Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Work closely with other team members and departments to ensure seamless service delivery. Share feedback, best practices, and insights with the team leader to improve overall team performance. Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. Participate in regular training sessions to improve skills and knowledge. Basic Qualifications/Skills Needed Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and (insert language) skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skillsoProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner. What are we looking for? Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Ability to meet deadlinesYou will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being As an Agent, you are responsible to Review content- user profiles, videos, texts, images etc Investigate and apply client policies Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature Your role requires following responsibilities – Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guideline Stay up to date with any changes on policies/process Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process Participate in continuous training programs and workgroup discussions for optimal development in the role Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Engage in the well being activities Meet desired efficiency established by business Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Basic internet research skills Excellent comprehension, communication (verbal, written), and (insert language) skills, required to interpret content. Add- any additional language requirement Additional skills- Be a team player and value cohesiveness Be flexible to cater to changing business needs in a fast-paced environment Be aware of social trends, political situations, current affairs etc. QUALIFICATIONS 0 to 1 year/ Fresher Qualifications Any Graduation

Collaborate with the editor-in-chief to research and plan new articles Commission articles Manage the editorial and creative team. Write and edit pieces contributed by the team. Liaise with team members, ensuring deadlines are met. Required Candidate profile 5+ years exp in print industry as a Senior Feature’s Writer / Assistant Editor. Strong writing and proof-reading skills. Exp with MS Office, In Design, or other publishing tools Familiarity with SEO

Job Description- Role- Hindi Content Writer Location- Gurgaon Key Responsibilities: Write clear, engaging, and grammatically accurate content in Hindi. Assist in translating or adapting content from English to Hindi (and vice versa if required). Create articles, blog posts, product descriptions, captions, social media posts, and other marketing materials. Proofread and edit content before publication. Conduct basic research to support content development. Collaborate with the editorial and marketing teams to align content with brand tone and strategy. Requirements: Strong command of written Hindi (grammar, spelling, syntax). Basic understanding of English (for communication and translation tasks). Ability to write in a conversational, engaging style suitable for digital audiences.

International Content Moderation Blended Process Gurgaon location Graduate with 1 year of Content moderation exp. can apply (No B.E/B.TECH) 5 days working//2roster off Night Shifts Both side cabs Salary- upto 5.5 lpa (40k in hand) Kashish-9910738003 Required Candidate profile Candidiate must have excellent communication skills. Candidiates must be comfortable working in any shifts from office. Candidiates must be an immediate joiner. Perks and benefits Both side cabs Upto 4k travel allowance

This is a full-time, on-site role for a Content Writer located in Mumbai. The Content Writer will be responsible for creating and editing web content, developing content strategies, conducting research, writing, and proofreading. Requirements Web Content Writing and Writing skills Experience in content strategy and research Proofreading skills Excellent written and verbal communication skills Ability to work in a team environment Bachelor s degree in English, Journalism, Communications or related field Experience in the education industry is a plus Familiarity with SEO best practices

• Proficiency in US English (any other English accents are preferable) with excellent grammar and vocabulary • Strong listening skills and the ability to interpret US (and other English) accents and dialects. Required Candidate profile • Educational qualification in BA English or equivalent. • Ability to work independently and meet tight deadlines • Strong listening skills.

1–2 years of QA/QC experience, preferably with educational/legal books Strong in error and root cause analysis Proficient in Acrobat, MS Office; skilled in reporting and presentations Experience in quality reports and leading QA meetings Required Candidate profile work From Office Bachelor's degree in a relevant field At least 3-5 years of experience in quality assurance Experience with statistical analysis. Strong communication and collaboration skills.

Job Description The Role Key Responsibilities The DPS reports to the Deputy Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group. The duties of a DPS would cover the following: Document creation, conversions, formatting , revisions, clean up, repair and indexing Presentation creation, conversions, formatting and revisions Spreadsheet creation, conversions, formatting, revisions, linking and archiving Document tables and automation including TOAs, TOCs and cross referencing Template and form creation Merge and compare documents Mail merge and label creation Data entry and editing Client briefing Creating, modifying and emailing files Quality checking for accuracy and formatting and editing services There are two high level categories, detailed below, which describe the core activities of the DPS role: Document Production Services: Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle Ensuring all work and projects are completed as per instructions from the client and /or specifications Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times Follow workflow processes as per the Standard Operating Procedures Notifying the Team Lead immediately when the deadline is likely to be missed Meet quality benchmarks Carry out work smoothly and efficiently Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives Maintain confidentiality of all client information Working collaboratively with team members to ensure the provision of first class support services to fee earners Key Personal Attributes A key attribute of a DPS success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the London DP team Flexible in approach to increase of volume outside of shift hours Effective time management skills Professional approach to problem solving Good decision making abilities Keen eye for detail Ability to adapt any process changes in minimal time period Able to deal with the pressures of high volumes Flexible and Service orientated Qualifications Your Experience Minimum copy typing speed of 40 wpm Fluent in written and oral communication in English at all levels internally and externally Advanced knowledge of Microsoft Word Solid knowledge of MS Applications (Excel, PPT) Previous work experience in a professional services environment Law background will be an added advantage

Job Overviews Designation: Content Writer Location: Ahmedabad Work Mode: Work from Office Vacancy: 1 Experience: 3.0 To 4.0 Writing SEO-Friendly content along with all SEO content factors content should be naturally written, , content should be for end users not for company promotion content should very well meet the high quality and technically sound content should be written for the reader first and search engines second content should be useful and should appear in Googles featured snippets content should not spin and re-written content should follow Google Guidelines content should enough power to generate healthy traffic and potential leads content should reach targeted audiences and countries Content writing should include, Website Blog , Articles, Guest Posts, Media Blogs, Website Content, infographics, Press Release , Social Media Outreach Content, Business Classifieds, Proofreading, Copyrighting, Document Sharing Content , Video Transcriptions , Podcast Content Episodes, Portfolio, Case Studies, Whitepapers, PPC Ads, Landing Page, etc.. content should be very unique and creative Should be able to develop unique content strategy An SEO Content Writer uses search engine optimization strategies to write copy that helps boost a website s search engine ranking. When writing copy, SEO Copywriters consider keyword density and prominence, tone, style, and readability to organically elevate a website s placement in a search engine result and able to increase website authority though content

Job Digital Solutions Schedule Full-time Employment Type Employee Job Level Experienced Job Posting May 30, 2025 Unposting Date Jun 29, 2025 Reporting Manager Title Senior Advanced Analysis Consultant We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team. Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. The Role As a Digital Solutions Consultant with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. Digital Content Strategy & Development Oversee the full lifecycle of digital content from creation to archival ensuring assets align with business goals and evolving user needs. Write, edit, and elevate high-quality copy for a range of digital assets, including presentations, project Go-Bys, Thought Leadership, and case studies. Optimize internal SEO by aligning tags, taxonomies, descriptions, titles, and AI-assigned labels with business-critical keywords and user search intent. Maintain and evolve content templates and editorial best practices; establish clear guidelines for content quality, structure, and governance. Knowledge Ecosystem Maintenance Collaborate with SMEs and platform leads to ensure content remains relevant, engaging, and strategically aligned. Lead contributor enablement by developing onboarding guides, training resources, and navigation support for platform users. Refine AI-generated summaries, improve metadata, and continuously enhance content discoverability in partnership with SMEs and platform owners. (SEO) Manage review and approval workflows with efficiency, ensuring stakeholder input is integrated while upholding editorial standards. Data & Technology Enablement Leverage data to create dashboards and generate actionable insights that support content usage, platform adoption, and ecosystem performance. Serve as a platform superuser supporting contributors and users throughout their journey, identifying pain points, and championing continuous improvement. About You To be considered for this role it is envisaged you will possess the following attributes: Bachelors or Masters degree in Computer Science, Information Technology, or a related field. 4 to 6 years of experience with .NET and Angular, particularly with a minimum of 2 years in a leadership role. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.

Job Title: Instructional Designer Location: India Work From Office Position Overview: This an exciting opportunity for an experienced Instructional Designer/Learning Designer to join a fast-growing team where you will play a key role in shaping the online learning experience at GEDU. We are looking to recruit an Instructional Designer that uses his/her skills to create inspiring and effective student-centred learning experiences. You will work with a range of colleagues including faculty subject matter experts, Learning Technologists, and media producers to create high-quality courses. Key Responsibilities: Develop instructionally valid digital, blended and face to face content in consultation with faculty subject matter experts. Work with faculty subject matter experts to create or revise course materials based on curricular requirements. Ensure course designs are suited to the adult online learner and meet our standards for presentation and instructional design. Create strong alignment between the program outcomes, course competencies, assessments, and learning activities to increase learner efficiency in mastering competencies. Prioritize and manage course development activities and deliverables for multiple projects to ensure on-time delivery of course content. Design and integrate instructional media into online courses to maximize the effectiveness of the online learning experience by increasing interaction, motivation, instruction, and practice opportunities in an online environment. Proactively research and use emerging learning practices and technologies to continuously improve design and development practices and their effect on the business. Ability to write effective online instructions, leader/ instructional text, audio scripts/video scripts for passive and inter-active mediums. Qualifications: Education: Bachelors degree or equivalent Work experience: Minimum of 5-8 years experience in instructional design, teaching, training, or related field Working knowledge of or experience applying instructional design, adult learning, or online learning theories to the design, development, or delivery of instruction. Proven visualisation and creative writing skills with knowledge of storyboarding for multimedia productions. Proven ability to communicate effectively and professionally, both verbally and in writing. Strong organization and management skills to proactively manage and prioritize the course development activities for multiple courses with firm deadlines. Demonstrated strong attention to detail, initiative and follow-through. Proficiency with MS Word and Excel. Experienced in learning software applications such as Articulate 360, Canvas, and SharePoint. Knowledgeable of web-based learning, e-learning standards (e.g. SCORM, xAPI), virtual learning. Working knowledge of or experience designing or developing interactive instruction. Motivated and self-driven and comfortable in a fast moving, dynamic environment. Copy-editing, proof-reading skills are an added advantage. Join us on this exciting journey! To know our Privacy Policy, please click on the link below or copy paste the URL on your browser: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platformcompanies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on jobexperience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating,escalating and/or resolving issues that are reported by users or flagged by the system.contentDue to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also bechallenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore,moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation inAccenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a plus Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills-Computer proficiency and typing speed (minimum 30 WPM preferred).-Flexibility to work in rotational shifts including weekends. -Ready to work from Office-Experience in voice process is a plus Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamProvide support to customers via live chat on various platforms.Respond to customer inquiries in a professional and timely manner.Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.Identify and resolve customer issues and complaints effectively.Escalate unresolved issues to higher-level support teams when necessary.Maintain a calm, positive, and helpful attitude with all customer interactions.Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.Provide clear and concise explanations to customers regarding products, services, or policies.Manage multiple customer chats simultaneously while maintaining a high level of customer service.Ensure that chat responses are efficient, clear, and accurate.Meet performance metrics for response time, resolution time, and customer satisfaction.Document customer interactions accurately in the system.Log all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.Work closely with other team members and departments to ensure seamless service delivery.Share feedback, best practices, and insights with the team leader to improve overall team performance.Maintain high levels of professionalism and ensure that all interactions align with company standards and policies.Participate in regular training sessions to improve skills and knowledge. Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (English) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureHigh affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supportedAbility to work well individually and as part of a teamAbility to work differing rotations/shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessPrevious business process outsourcing, customer service, or content moderation experience is a pluse.g., over 18 years of ageshift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamServe as an advocate for the user communityParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. This is a Work from Office RoleMust be open to working in a 24/7 environment.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Arabic language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsIt may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. o What are we looking for oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team membersAdditional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts,Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.o The following skills are required to perform this role- Resilience:o Strong coping, emotional resilience, and stress-management skillso Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. This is a Work from Office Role Qualification Any Graduation