2023 Proof Reading Jobs - Page 16

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

Title: Junior Quality Analyst Date: 11 Jul 2025 Location: Bangalore, KA, IN Job Description We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your careerWe understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have Quality Analyst Perform proofreading on various digital devices and environments, as per the scheduling sheet Apply various client-provided style guides and cross-check for style, flow, alignment, layout, etc., between the script file and the final output Apply checklist and requirement document for each deliverable as per the business unit requirements Review assignments/tasks for data integrity, typos and sensible line breaks Highlight gross errors and suggest changes in IFF, after confirming with copy editors, for the content/creative resource Perform second-level proofreading once the comments are addressed by the content/creative/project managers Perform relevant proofreading once the client feedback form (CFF) is received Performs proofreading character to character of final output file against script file and finalise the contents Check for all the necessary elements and icons on the file (Graphics, logos, colors etc) are placed as per the script Fill the checklist by cross checking against the file and copy the same in the SVN server In case of any errors, consolidated bug report has to be created via iExtract tool/Redmine and the same has to be shared to the creative team for further amends Acknowledge signoff mail to concern PM, if no changes are required Good to have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Proofreader - Sciences / Humanities (Freelance, remote) | TNQTech Proofreader Sciences / Humanities (Freelance, remote) About the role We are looking for freelance proofreaders based in India to join our team. In this remote role, you will work on books in the sciences or humanities, including technical and scientific research, medical and health sciences, and humanities and social sciences. What will you do Proofread typeset documents for basic grammar errors (such as spelling errors and subject-verb disagreement), product requirements (style guidelines), typeset layout requirements (such as word breaking, column balancing, indentation, and section hierarchy) and layman reader logic (including matching artworks and captions). Ensure articles meet journal and/or publisher expectations, delivering consistent and error-free work. Essential job requirements Proficiency in English. A minimum of 2 years of proofreading experience, particularly in the fields of medical/health sciences, scientific/technical content, and humanities/social sciences. Familiarity with annotating PDF files. Thorough knowledge of guidelines. A strong ability to manage and prioritise multiple projects efficiently. The ability to work independently and as part of a team. Educated to a minimum of a Bachelor s degree level in sciences/humanities. Work-life balance: We want your work to be a seamless part of your life, and for you to have the flexibility of freelance work with the stability of consistent projects. Supportive teams: We are a dynamic and supportive team that values excellence, and are looking for people who can join us on our mission. New career opportunities: You will have the opportunity to work on a wide range of interesting and challenging scholarly research. Competitive compensation: We offer competitive compensation based on your experience and quality of work.

Good knowledge & experience in social media copywriting for both B2B & B2C clients Responsible for ideation and creation of social media content for various platforms such as Twitter, Facebook, LinkedIn, Instagram etc. Creation of infographics and video scripts for social media posts Responsible for writing, editing, and proofreading for website content/blogs etc. Work alongside other copywriters and marketers and collaborate with designers and technical teams to get the desired results Assist in creating and maintaining a social media content calendar Slice and dice content in different formats, including .gif, video, PPTs, PDFs etc Should be able to research and investigate facts for digital/ social media content Should propose new content formats basis new trends and platform developments Requirements Must have- Excellent written and verbal communication skills in English language Graduate in any stream, preferably Bachelor in Mass Communication/ MBA / MA/ Masters in Mass Communication with 1-3 years of relevant experience in copy/content writing Basic understanding of SEO and Social Media Marketing Ability to understand and add value to various services of TO THE NEW from the lens of creativity & content

provides for input, editing, formatting, and output of text, often with some additional features. Prepare input files for InDesign or ePub production teams Call & Whatsapp 7835904053 Anuj Agarwal Required Candidate profile formatting manuscripts, Proof reading, processing book content, and maintaining structured records in line with publishing standards. Format and structure manuscripts in MS Word as per publishing

We are looking to hire a talented and reliable Book/Ebook Writer who can help us bring our ideas to life in the form of a well-written, engaging, and professional-quality book. Whether it's non-fiction (health, finance, self-help, AI, education) or fiction (emotional, thriller, inspirational) , we want someone who can capture the reader's attention from the first page to the last. Role & responsibilities Write a complete ebook/book based on the outline or idea provided. Conduct basic research (if needed) to support content accuracy. Maintain a clear, consistent, and engaging writing style. Edit and proofread content for grammar, clarity, and coherence. Deliver chapters or the full book within agreed deadlines. Be open to feedback and minor revisions.

The role contributes to strategizing, executing, and managing compelling client experiential plans for deal pursuits and strategic client visits to help drive growth and win deals. The role combines three core pillars: 1.Strategy: Design and execute client experience strategies to drive engagement, business growth, and reinforce the clients and Wipros strategic objectives through creative, solution-focused digital and in-person engagements across all client touchpoints. 2.Execution: Deliver end-to-end experiences from digital-first engagements to immersive in-person interactions, with a focus on India-based client visits. Integrate marketing tactics into technology and innovation showcases including live demonstrations, virtual and in -person tours, proof-of-concept walkthroughs, guided lab tours and so on. Utilize emerging technologies to craft high touch, engaging storytelling experiences. 3.Industrialization: As part of Wipros central marketing team serving diverse industries and geographies, efforts focus on industrializing client experience delivery by standardizing, templatizing, simplifying and scaling processes to build and enhance an experiential marketing engine that is faster, more efficient, and measurable. Role Responsibilities Collaborate across Sector, Pursuit, Corporate, Service Line Marketing, Sales to develop and execute client experiential plans predominantly focused on deal pursuits and strategic client visits.Drive alignment and secure stakeholder buy-in on strategies and tactics across marketing and business functions. Partner with agencies and specialized teams to plan and deliver high-impact in-person events and digital engagement programs. Integrate existing MarTech, AI tools and other experiential innovations, while continuously evaluating and implementing new technologies. Coordinate with internal teams including HR, Facilities, Sales, Presales, Delivery, and procurement to ensure seamless execution. Deepen understanding of industry trends, target accounts, and competitive landscape. Analyze performance data to extract insights, optimize tactics, and continuously improve outcomes. Maintain detailed project plans, track cross-functional execution, report progress, and manage budgets effectively. Operate within a central role guided by principles of industrialized execution-driving simplicity, speed, scale, repeatability, and cost efficiency. Oversee and manage vendor relationships and networks, working closely with Wipro procurement to evaluate, onboard and manage partners and agencies who consistently deliver on timelines, quality, and cost expectations. Experience : 8-10 years of proven expertise in curating, managing and executing end-to-end client experience programs. Strong background in collaborating with senior business, account, and sales leadership to design and execute impactful initiatives. Demonstrated proficiency in integrating new age tech, innovation and design thinking. A strong creative flair, along with expertise in design and copywriting, is essential for overseeing production of diverse marketing assets across multiple formats. Experience in client experience both virtual and in-person events and event management is a distinct advantage. Excellent communication skills-both written and verbal-are essential. Familiarity with leveraging AI and MarTech tools to enhance daily marketing operations.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

Job Overviews Designation: Content Writer Location: Ahmedabad Work Mode: Work from Office Vacancy: 1 Experience: 3.0 To 4.0 Apply Now Writing SEO-Friendly content along with all SEO content factors content should be naturally written, , content should be for end users not for company promotion content should very well meet the high quality and technically sound content should be written for the reader first and search engines second content should be useful and should appear in Google's featured snippets content should not spin and re-written content should follow Google Guidelines content should enough power to generate healthy traffic and potential leads content should reach targeted audiences and countries Content writing should include, Website Blog , Articles, Guest Posts, Media Blogs, Website Content, infographics, Press Release , Social Media Outreach Content, Business Classifieds, Proofreading, Copyrighting, Document Sharing Content , Video Transcriptions , Podcast Content Episodes, Portfolio, Case Studies, Whitepapers, PPC Ads, Landing Page, etc.. content should be very unique and creative Should be able to develop unique content strategy An SEO Content Writer uses search engine optimization strategies to write copy that helps boost a website s search engine ranking. When writing copy, SEO Copywriters consider keyword density and prominence, tone, style, and readability to organically elevate a website s placement in a search engine result and able to increase website authority though content

Sr CopyWriter : 3-5 years of experience in copywriting Prior experience working in an advertising agency is preferred A strong portfolio that shows your ability to think fresh across different formats Ability to work collaboratively across teams, especially with designers and marketers Strong conceptual thinking and the ability to generate ideas across performance and brand Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar Ability to adapt tone and messaging for different audiences Take responsibility and ownership of the copy and see it through completion As a Senior Copywriter at NxtWave, you will: Work with an energetic and dedicated team of writers and graphic designers Translate marketing goals into effective copy, from lead gen to brand storytelling Generate ideas and scripts, including but not limited to short-form videos, reels, and ads Churn out ideas and copy for NxtWaves communication pieces, including but not limited to, social media content, web pages, digital ads, brochures, press ads, emailers, posters, WhatsApp messages, SMS, web banners, blogs and other digital assets Work on nurture campaigns, reminder emails, and growth-focused messaging Craft sharp CTAs, headlines, and hooks grounded in psychology and user behaviour Collaborate closely with designers to build wireframes and final creatives Balance volume with quality and consistently deliver strong output across multiple touchpoints Contribute to building the voice of a brand thats transforming how India learns Language: English (Primary) Written proficiency in a regional language is an added advantage Work Location & Working Days: Hyderabad 5-Day Week

Originating, editing and proof reading of technical documentation. Create and maintain thorough, accurate, and concise end user documentation. Rewrite the existing documents (owners, maintenance & safety manuals) with European safety standards. Manage multiple projects concurrently and meet all documentation deliverable deadlines. Manage workload and achieve results with minimal supervision. Report project status to key stakeholders. Mandatory Skills 4+ years hands on experience in Arbortext Editor or .XML authoring tool. Strong experience in creating a new product manual such as repair instruction, Safety, product and maintenance information manuals from scratch. At least have any experience of 2-3 new manuals completion. Experience in interacting with European stakeholders to gather required product information and kick-off discussions. Desired Skills Knowledge of graphic tools, such as Creo-illustrator. Experience in document translation with multi languages. Strong creative problem-solving mind-set. Experience in agile environments would be an advantage Education and Experience Minimum 5-8 years of experience in technical writing after graduation (Mechanical Engineering preferred). What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments. Maternity/Paternity Leave. Employee Health covered under Medical, Group Term Life & Accident Insurance. Employee Assistance Program. Employee development with LinkedIn Learning. Employee recognition via Awardco. Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Deluxe Media Inc. is looking for English Editor-2 to join our dynamic team and embark on a rewarding career journey Edit and proofread written content for grammar and accuracy. Ensure consistency in style and tone. Collaborate with writers and content creators. Provide feedback and suggestions for content improvement. Meet deadlines and manage multiple editing projects. Stay updated with language and style guidelines.

Coordinates Master Labeling Content review and approval for new and revised content. Supports the GRA strategist (Project/Product owner) on required content changes and executes revisions to Master Labeling Content document. Coordinates with Labeling Head and stakeholders to ensure consistency across product labeling and incorporate updated /revised global and /or country specific labeling requirements. For products with updated Master Labeling Content, reviews and approves revisions to labeling components. Provides input to regulatory assessments and change request bundling evaluations for labeling and coordinates GRA strategist to complete RIARS. Initiates portfolio-wide label change requests based on regulatory intelligence and other external input. Propagates labeling requirements knowledge sharing in functions beyond GRA. Also supports E2E translations management with country regulatory teams and third-party vendors. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

Job Title Senior Technical writer Location Bangalore About Us Ingersoll Rand is a global provider of mission-critical flow creation, life science and industrial solutions. Ingersoll Rand s Global Engineering & Technology Center (GEC) in Bangalore, A GREAT PLACE TO WORK CERTIFIED WORKPLACE is driven by an ownership mindset and entrepreneurial spirit, has been a beacon of innovation for over 19 years, embodying our purpose to Make Life Better for our employees, customers, shareholders and the planet. The Engineering & Technology center has expertly supported a diverse range of industrial products, offering deep expertise in core and digital engineering space. By cultivating a sense of inclusion, belonging and respect, and a collaborative culture, the GEC has fostered the most talented and capable engineers, thereby playing a pivotal role in driving Ingersoll Rand s purpose and strategic focus areas. Job & Division Summary: To co-ordinate with global team and create/modify technical documents (Safety manual, User Handbook, Product information & Repair instruction manuals). Responsibilities Originating, editing and proof reading of technical documentation. Create and maintain thorough, accurate, and concise end user documentation. Rewrite the existing documents (owners, maintenance & safety manuals) with European safety standards. Manage multiple projects concurrently and meet all documentation deliverable deadlines. Manage workload and achieve results with minimal supervision. Report project status to key stakeholders. Mandatory Skills 4+ years hands on experience in Arbortext Editor or .XML authoring tool. Strong experience in creating a new product manual such as repair instruction, Safety, product and maintenance information manuals from scratch. At least have any experience of 2-3 new manuals completion. Experience in interacting with European stakeholders to gather required product information and kick-off discussions. Desired Skills Knowledge of graphic tools, such as Creo-illustrator. Experience in document translation with multi languages. Strong creative problem-solving mind-set. Experience in agile environments would be an advantage Education and Experience Minimum 5-8 years of experience in technical writing after graduation (Mechanical Engineering preferred). What we Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments. Maternity/Paternity Leave. Employee Health covered under Medical, Group Term Life & Accident Insurance. Employee Assistance Program. Employee development with LinkedIn Learning. Employee recognition via Awardco. Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Spericorn Technology is a global software development firm that aims to impact the world through technology positively. We are curious-minded IT professionals who have been contributing to reputed organizations and open- source projects for many years globally. We are happy to welcome you to join our talented team and transform ideas into reality. We are looking forward to candidates who can sustain our organization's quality, commitment, and integrity. We offer services in various cutting-edge technologies, including blockchain and Artificial Intelligence. A team is a group of people who support each other to achieve great results, and we give utmost importance to teamwork." We are looking for a CONTENT WRITER who can add more value to our organization. Excellent writing and editing skills Proficient in all Microsoft Office applications. Ability to work independently as well as part of a team. Create contents that meets organizational standards. Develop original content that will capture the attention of the target audience. Editing and polishing existing content to improve readability. Proofreading content for errors and inconsistencies.

Job Description: Mathematics Intern The ideal candidate will be responsible for developing educational materials targeted at teachers and educational institutions for school-level students (Grades I to X). The responsibilities include: Developing math worksheets, activity ideas, lesson plans, and assessments for school-level students (Grades 1 to X) Creating concept-based questions (MCQs, HOTS, word problems, case studies) Aligning content with relevant boards (CBSE/ICSE/State/International as required) Designing project-based or interdisciplinary math tasks (STEAM, SDG-linked, art/sports integration) Reviewing and proofreading existing content for accuracy and clarity. Qualifications: Bachelors or Masters degree in Mathematics Strong understanding of pedagogical strategies and curriculum standards Proficiency in educational tools and software for content creation

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. This is a Work from Office RoleMust be open to working in a 24/7 environment.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Arabic language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsIt may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. o What are we looking for oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team membersAdditional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts,Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.o The following skills are required to perform this role- Resilience:o Strong coping, emotional resilience, and stress-management skillso Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. This is a Work from Office Role Qualification Any Graduation

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

Responsibilities: Write compelling copy across various platforms, including engaging social media posts, click-worthy email campaigns, YouTube descriptions, etc. Engage with the team to interpret project briefs and develop relevant concepts for the same. Ideate a content strategy for marketing and tactical campaigns. Conduct in-depth research to write copy specific to our target audience. Skills and Qualifications: Qualification in BA/MA/ BMM OR any graduate. Minimum of 2 years of experience in copywriting. Must have a strong portfolio of work, which must include creative copy written for brands and other digital collaterals. Clear, concise, and compelling copywriting, editing, and proofreading skills. Knowledge of any language besides English is a strong advantage.

TOPPERS ACADEMY is looking for Faculty to join our dynamic team and embark on a rewarding career journey Developing and teaching plans Advising and mentoring students Conducting research and publishing findings in academic journals Participating in departmental and university-wide committees Engaging in professional development activities to stay current in the field Excellent communication and interpersonal skills Must be doctorate. Eligibility Must have hands-on experience of teaching 3yrs-6yrs ( IITJEE / NEET

We are seeking a talented and passionate editorial team member to join our team. The ideal candidate should have a flair for writing and interest in research as well. Freshers with a strong command of language and a knack for storytelling are encouraged to apply. Key Responsibilities: Write well-researched, engaging, and informative articles, blog posts, and news pieces related to the EV Cleantech industry. Develop content for various sections of the website, including expert opinions, event coverage, and trend analysis. Collaborate with the editorial and research teams to ensure content accuracy and depth. Conduct interviews with industry experts and stakeholders to gather insights and information. Assist in the creation of newsletters, social media posts, and other promotional materials. Ensure all content is consistent with our brands voice and style guidelines. Stay updated with the latest developments in the EV Cleantech industry and incorporate relevant information into articles. Qualifications: Bachelors or Masters (preferred) degree in Journalism, English, Communications, or a related field (fresh graduates are welcome to apply). Excellent writing, editing, and proofreading skills. Strong research skills and attention to detail. Ability to write in a clear, concise, and engaging manner. Familiarity with SEO best practices is a plus. Good communication skills and command over English is a must. What We Offer: A creative and collaborative work environment. Opportunity to work on diverse projects within the EV Cleantech industry. Professional growth and development opportunities.

We are seeking a talented and passionate content writer to join our team. The ideal candidate should have a flair for writing and interest in research as well. Freshers with a strong command of language and a knack for storytelling are encouraged to apply. Key Responsibilities: Write well-researched, engaging, and informative articles, blog posts, and news pieces related to the EV Cleantech industry. Develop content for various sections of the website, including expert opinions, event coverage, and trend analysis. Collaborate with the editorial and research teams to ensure content accuracy and depth. Conduct interviews with industry experts and stakeholders to gather insights and information. Assist in the creation of newsletters, social media posts, and other promotional materials. Ensure all content is consistent with our brands voice and style guidelines. Stay updated with the latest developments in the EV Cleantech industry and incorporate relevant information into articles. Qualifications: Bachelors or Masters (preferred) degree in Journalism, English, Communications, or a related field (fresh graduates are welcome to apply). Excellent writing, editing, and proofreading skills. Strong research skills and attention to detail. Ability to write in a clear, concise, and engaging manner. Familiarity with SEO best practices is a plus. Good communication skills and command over English is a must. What We Offer: A creative and collaborative work environment. Opportunity to work on diverse projects within the EV Cleantech industry. Professional growth and development opportunities.

Bachelors degree in Education, Counseling, Psychology, or related field Eligibility Research, write, and edit high-quality content for websites, blogs, social media, newsletters, and other marketing materials. Develop content that is SEO-friendly and optimized for target keywords to increase organic traffic. Collaborate with the marketing team to create content strategies and editorial calendars. Conduct thorough research on industry-related topics to ensure content is accurate, informative, and up-to-date. Proofread and edit content for grammar, punctuation, style, and accuracy. Ensure all content aligns with the brands voice, style, and messaging guidelines. Work with graphic designers and other team members to create compelling multimedia content. Monitor and analyze content performance using analytics tools, making recommendations for improvement. Stay updated on industry trends and best practices in content writing and marketing. Assist with other content-related tasks and projects as needed.