Responsibilities: Implement dynamic and responsive Service Portal solutions and end user interfaces on the ServiceNow platform Refine the standard for Service Portal implementations and evolve the technology stack to build modern and awesome user experiences for our customers Configure and develop custom applications using ServiceNow platform and integrate with other systems. Requirements Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3 Develop the portal, pages, widgets, and other components based on requirements Experience with HTML, CSS, AngularJS, React JS, Bootstrap Proficient in developing and integrating custom applications using ServiceNow Platform technology and tools. 3 years of minimum experience in developing application in ServiceNow Portal Scripting in Angular Understanding of Angular based Client side & Server-side scripts Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc. Client and Server APIs i.e., GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc. Hands-on experience in ITSM modules e.g., Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent. Ability to effectively manage your time across multiple projects Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow, Scripted Webservices, Client Side and Server-Side Scripting, Service Portal configuration Experience interacting with REST API
Company Description Prometheas Technologies is a dynamic consultancy focused on transforming enterprise service management through expertise in ServiceNow, Salesforce, and Artificial Intelligence. Based in Vadodara, India, and with branches in India and Malaysia, we serve medium to large clients globally, including the United States and Europe. With a team of over 80 professionals, we have successfully delivered over 500 projects. Our mission is to leverage strategic expertise, innovative technology, and agile methodology to achieve clients' goals. Role Description This is a full-time remote role for a ServiceNow HRSD Developer. The ServiceNow HRSD Developer will be responsible for developing and enhancing ServiceNow HR Service Delivery applications. Daily tasks include back-end web development, programming, software development, and implementing object-oriented programming principles. The developer will collaborate with various teams to configure and customize the platform to meet client needs. Qualifications Skills in Back-End ServiceNow Development and Programming Proficiency in Object-Oriented Programming (OOP) Educational background in Computer Science Strong analytical and problem-solving skills Excellent communication and teamwork abilities 5+ Years Experience with ServiceNow HR Service Delivery Bachelor's degree in Computer Science or related field
We are seeking an experienced ServiceNow Third-Party Risk Management (TPRM) Consultant to design, configure, and implement the TPRM solution within our environment. The consultant will work closely with risk, compliance, and procurement stakeholders to automate supplier onboarding, risk assessments, and continuous monitoring processes. Responsibilities Implement and configure ServiceNow Third-Party Risk Management (TPRM) in alignment with business requirements. Integrate TPRM with Supplier Lifecycle Operations (SLO) for supplier onboarding and tiering. Design and deploy risk assessments, questionnaires, and due diligence workflows . Configure risk tiering, scoring models, and reporting dashboards . Build workflows using Flow Designer, Playbooks, and Workspaces for supplier risk monitoring. Integrate with third-party risk intelligence platforms (e.g., BitSight, SecurityScorecard, RiskRecon). Develop executive dashboards and reporting using Performance Analytics . Provide knowledge transfer and documentation to internal teams. Required Skills & Experience 3+ years of ServiceNow GRC/IRM implementation experience. Strong expertise in Third-Party Risk Management (formerly Vendor Risk Management) . Hands-on configuration skills: Flow Designer, Playbooks, Workspace, Notifications, Role Management . Experience with Supplier Lifecycle Operations (SLO) integration. Knowledge of governance workflows (risk tiering, assessments, attestations). Ability to design custom questionnaires and scoring methodologies . Experience with API integrations for external risk data sources. Strong understanding of IRM data model and platform best practices . Preferred Certifications CIS – Risk and Compliance or CIS – Integrated Risk Management . ITIL v4 Foundation (nice to have). ServiceNow Certified System Administrator (CSA). Soft Skills Strong stakeholder management and requirement gathering skills. Ability to work independently with minimal supervision. Excellent communication and documentation skills.
Responsibilities: Configure Incident, Problem, Change, Knowledge, Service Catalog. Develop SLAs, Notifications, and Reports for ITSM processes. Automate ITSM workflows using Flow Designer and scripting. Support production issues and continuous enhancements. Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes Proficient with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management) Strong understanding of ITIL framework and service lifecycle Excellent analytical and problem-solving skills Effective communication and interpersonal skills Strong documentation and reporting skills Requirements: 6+ years ITSM development. Strong understanding of ITIL and ITSM processes. CSA + ITSM Implementation Specialist preferred.
We are hiring a Senior ServiceNow AI Developer with strong, hands-on experience in Generative AI . This role is meant for professionals who have already built and deployed AI-driven solutions on ServiceNow—not for those experimenting or learning on the job. You will own the design and delivery of Generative AI use cases across ITSM and enterprise workflows, helping reduce human dependency, improve response quality, and drive intelligent automation at scale. Key Responsibilities Design, build, and deploy Generative AI solutions on the ServiceNow platform Implement and customize Now Assist, AI Search, and Virtual Agent (GenAI-based) Build intelligent workflows using Flow Designer, IntegrationHub, and custom scripts Integrate ServiceNow with LLMs and AI platforms (Azure OpenAI, OpenAI, enterprise AI APIs) Develop prompt strategies, response controls, and grounding mechanisms for GenAI Automate incident, request, and knowledge workflows using AI-driven logic Work closely with business stakeholders to convert real problems into AI solutions Ensure solutions are secure, scalable, explainable, and production-ready Optimize performance and continuously improve AI outcomes post-deployment Must-Have Skills & Experience 5+ years of hands-on ServiceNow development Mandatory experience with Generative AI implementations Strong experience with ServiceNow AI features , including: Now Assist Virtual Agent (GenAI/NLU-based) AI Search Predictive Intelligence (supporting role) Proven experience integrating LLMs via REST APIs Solid expertise in JavaScript, Glide APIs, Script Includes, Business Rules Experience with Flow Designer, IntegrationHub, and custom orchestration Clear understanding of prompt engineering, hallucination control, and data grounding Ability to independently design, implement, and own AI solutions end-to-end Nice to Have (Not Mandatory) ServiceNow certifications (CSA, CAD, CIS, AI-related) Experience in AI-first or product-led environments Exposure to AI governance, compliance, and enterprise security standards Prior work on measurable AI impact (MTTR reduction, deflection rate, automation %) What We Offer Ownership of real-world Generative AI implementations Work on cutting-edge ServiceNow AI use cases , not demos Flexible work setup Competitive compensation aligned with senior AI talent Opportunity to shape the AI roadmap, not just execute tasks Who This Role Is For This role is for developers who: Have already shipped Generative AI solutions Think in terms of business impact , not just features Are comfortable working with ambiguity and owning outcomes If you’re still “learning GenAI,” this role is not the right fit.
At Prometheas Technologies , we build intelligent platforms that solve real business problems. We are looking for an experienced ServiceNow AI Developer who has hands-on exposure to Generative AI and is comfortable working on production-grade enterprise solutions. This role is ideal for someone who enjoys ownership, works well with cross-functional teams, and wants to apply AI in practical, measurable ways on the ServiceNow platform. Key Responsibilities: Design, develop, and enhance ServiceNow applications using Generative AI Implement AI-driven use cases across ITSM and enterprise workflows Collaborate with product, business, and engineering teams to deliver scalable solutions Translate business requirements into clear technical designs and implementations Build and optimize workflows, integrations, and custom scripts on ServiceNow Ensure solution quality through testing, performance tuning, and troubleshooting Stay current with advancements in ServiceNow AI capabilities and Generative AI technologies Minimum Qualifications Bachelors or Master’s degree in Computer Science, Information Technology, or a related field (BCA, BSc, B.Tech, MSc, MCA) 4–10 years of hands-on ServiceNow development experience Strong, practical experience with Generative AI technologies Solid understanding of ServiceNow scripting, workflows, and integrations Preferred Qualifications Proven experience delivering ServiceNow solutions with Generative AI in production Experience integrating ServiceNow with external enterprise systems and APIs Strong problem-solving skills with attention to detail Ability to work independently while collaborating effectively with teams Willingness to learn, adapt, and contribute to evolving AI-driven architectures Why Prometheas Technologies Work on real-world ServiceNow + Generative AI implementations Ownership of solutions, not just task execution A collaborative environment that values clarity, accountability, and impact Continuous learning and long-term growth opportunities