5.0 - 7.0 years

4 - 7 Lacs

Noida

Work from Office

Job Title: Project support Location: Noida ,hybrid Job Type: [Full-time/Part-time/Contract] Job Description: We are looking for a skilled and detail-oriented Payment Operations Coordinator to join our team. In this role, you will be responsible for managing the payment approval process between our customers' finance and business teams and ensuring that Adobes invoicing processes are followed efficiently. This is a hands-on role that requires strong communication skills, a deep understanding of operations, and the ability to handle manual processes effectively. The ultimate goal is to ensure zero credit defaults by actively managing the end-to-end payment process. Key Responsibilities: Liaise with Customer Teams: Collaborate with finance and business teams at customer sites to facilitate payment approvals and maintain smooth invoicing operations. Invoice Process Management: Understand the flow of Adobe invoices in customer setups, mapping out key processes, timelines (TATs), and stakeholder responsibilities at the customers side. Stakeholder Engagement: Build strong relationships with customer stakeholders to address challenges and adapt to changes in customer-side processes and systems. End-to-End Accountability: Own the entire invoicing process, ensuring that customer-side payments are processed on time and that credit defaults are minimized. Data Management: Manage invoicing data using MS Excel and Cloud Excel, ensuring accuracy, efficiency, and proper documentation. Process Improvement: Identify opportunities for streamlining processes and improving operational efficiency while managing manual steps involved in the operations setup. Problem Solving: Proactively address issues and work to resolve challenges in the payment approval process in a timely manner. Required Skills and Qualifications: Experience: 3-5 years of experience in operations, resource coordination, or a similar role, with a strong focus on managing manual processes. Communication Skills: Excellent written and verbal communication skills with the ability to engage with customers and internal teams effectively. MS Excel Proficiency: Strong knowledge of MS Excel for data management and reporting. Experience with Cloud Excel is a plus. Operations Knowledge: A solid understanding of operational workflows, specifically related to invoicing and payment processes. Problem-Solving Ability: Strong analytical and problem-solving skills with the ability to adapt to changing circumstances and find effective solutions. Customer Focused: Ability to build relationships with customers and work collaboratively to resolve challenges. Process Orientation: Attention to detail and a methodical approach to managing multiple manual steps in a process. Adaptability: Comfort with working in a manual operations setup; willingness to learn new systems and processes as required. Bonus Experience: Previous experience with Adobes onboarding and resourcing processes is highly desirable. Why Join Us? Be part of a dynamic team that values operational excellence and customer satisfaction. Work in an environment where youll gain expertise in Adobes invoicing processes. Contribute to improving processes in a manual operations setup, with opportunities to drive meaningful change.

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