0.0 - 3.0 years

0 Lacs

karnataka

On-site

As a Technical Support Engineer at UnifyCX, you will play a crucial role in troubleshooting and resolving technical issues related to our software and the range of products and services we provide. Your responsibilities will include interacting with clients through various channels such as live chat, web-based systems, online forums, and telephone to address their problems, gather feedback, and ensure customer satisfaction. You will be involved in testing and analyzing all products and services, identifying any bugs or issues in the system, and supporting in their resolution. Your role will also require recording, tracking, and reporting problem activity, as well as building strategies to enhance efficiency, profitability, and service quality. It is essential for you to review existing product and feature documentation, publish documentation in internal knowledge bases, and adhere to the organization's information security policies and guidelines. Information security is a shared responsibility, and it is crucial for all employees to follow the organization's policies at all times. To succeed in this role, you should have 0-1 years of experience in customer service or a similar capacity, preferably in an IT environment. A graduate from any stream, with preference given to those with a background in Engineering or BSc (IT or Computers), would be an ideal fit. Strong customer interaction skills, exceptional written and verbal communication abilities, and a knack for problem-solving are key traits needed for this position. Being an avid internet user with a keen interest in technology, you should possess good working knowledge of computers and the internet, along with the ability to quickly learn new skills. Your attention to detail, project foresight, and willingness to work in rotational shifts will be highly valued in our team. Joining UnifyCX will offer you the opportunity to make a real impact by helping customers solve their technical problems, work in an innovative environment with cutting-edge technology, and be part of a supportive team that values your contributions and encourages your professional growth. If you are passionate about technology and enjoy assisting others, we welcome you to apply for the position of Technical Support Engineer at UnifyCX.,

Posted 20 hours ago

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