Customer Success - Staffing/ Recruitment Maven Workforce Inc.

5.0 - 10.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Company: Maven Workforce Location: Noida (5 Days Working from Office) Experience Required: 510 Years Industry: Staffing & Recruitment About Maven Workforce Maven Workforce is a dynamic staffing and talent solutions company committed to delivering high-quality workforce solutions to clients across industries. We specialize in connecting great talent with exceptional organizations through innovative, agile, and client-focused approaches. Role Overview: We are seeking a results-driven and client-focused Client Partner to lead client engagement, relationship management, and account growth. The ideal candidate will act as a strategic advisor and trusted partner for key clients, ensuring high satisfaction, delivering staffing solutions, and driving revenue through upselling, cross-selling, and account mining. Key Responsibilities: Client Engagement & Relationship Management Develop and maintain strong, long-term relationships with key client stakeholders. Serve as the single point of contact for client communications and escalations. Ensure a high level of client satisfaction through proactive communication and support. Account Growth & Revenue Expansion Identify and execute opportunities for upselling , cross-selling , and expanding service lines within existing accounts. Drive account mining strategies to uncover new business within current clients. Collaborate with delivery teams to align talent solutions with client needs. Customer Success & Delivery Coordination Work closely with recruitment and delivery teams to ensure timely and quality fulfillment of client requirements. Understand client business challenges and provide tailored staffing solutions. Monitor service quality, performance metrics, and client feedback to ensure delivery excellence. Strategic Partnership Develop account strategies and client roadmaps aligned with business goals. Represent Maven Workforce in client reviews, QBRs, and strategy sessions. Provide market insights, industry trends, and consultative support to clients. Qualifications & Skills: 5-10 years of experience in staffing/recruitment industry in a client-facing or account management role. Proven success in client relationship building , account growth , and customer success . Strong understanding of staffing solutions across permanent, contract, and project-based hiring. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple accounts and prioritize responsibilities. Self-motivated, strategic thinker with a client-first mindset. Show more Show less

Posted 3 weeks ago

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