Program/Project Management Representativ

Project Role:

Project Role Description:

Must-Have Skills:

• Apple macOS Management

Good-to-Have Skills:

• NA

Experience:

• Minimum

  3 years

  of experience is required.

Educational Qualification:

• Graduate

MAC Support Project Role Description:

System Engineer

Must-Have Skills:

• Certified in macOS/iOS

  with a minimum of

  5+ years

  of experience for CL 11.

• Certified in macOS/iOS

  with a minimum of

  8+ years

  of experience for CL 10.

Technical Experience:

• Mandatory working experience in

  MDM (Mobile Device Management)

  , particularly with

  Tunes

  and

  Jamf

  in Mac support.
• Ensuring

  Mac user issue resolution

  and satisfaction above all.
• Able to

  identify and resolve iOS level issues

  .

• Install, configure, and support hardware and software

  on macOS devices.
• Experience in managing

  macOS data backup

  , file transfer, and mail backup.
• Experienced in

  iOS application installation/management

  and

  application deployment

  .
• Experience in

  Mac system format

  , new installation, user profile configuration, and

  VPN setup knowledge

  .
• Experienced in

  EDR Antivirus uninstallation/installation/configuration

  on MacBooks.

• Working knowledge

  on issues such as admin account password reset, enabling root user,

  Office 365 issues

  , and local account creation.
• Able to maintain

  OS level patching

  .
• Experience with

  Jamf

  .
• Understanding of how to

  enroll new users through Intune

  on Mac devices.
• Expertise in

  day-to-day challenges

  while providing support to Mac devices.
• Ability to

  disable Bluetooth through Command

  .
• Knowledge of

  Terminal

  and

  Firewall

  configurations.

Additional Information:

• Good

  verbal and written communication skills

  to connect with customers at varying levels of the organization.

• Flexible to work in 24/7 shift

  .
• Bachelor's degree with a strong educational background in

  computer science

  or a related field.
• Equivalent

  ITIL V3 Certified

  ,

  macOS/iOS certified

  .

• Good listening skills

  and the ability to follow directions and provide feedback.