2 Program Reporting Jobs

Experience: You should possess a minimum of 7-9 years of IT Vendor Management (Field Service Workforce) domain experience to be considered for the Lead (MVP) position at Iron Service Global. Job Description: As a Lead (MVP) at Iron Service Global, you will be responsible for leading a team through all phases of client acquisition (New Program Transition) of Field Services Operations process within strict timelines. Your duties will include understanding client requirements through SOW/NPT templates, identifying gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery, and implementing innovative data-driven project planning and execution strategies. You must have prior experience leading a remote and on-site team, driving performance management through KPIs, fostering a fair and competitive environment, ensuring adherence to program processes and compliance, and developing strong partnerships with vendors. Your role will also involve workforce management/procurement, differentiation between field resource categories, and providing cross-functional support. Job Responsibilities: - Build workforce supply chain solutions as per customer SOW. - Identify cost-saving opportunities continuously and measure team performance through predefined KPIs. - Handle escalations from internal stakeholders within stipulated SLA. - Prepare detailed Cost Analysis of program activities, Vendor Quotes, and perform Cost comparison. - Support Sales team in pre-bid activities as required. - Create scalable templates in Excel for program deliverables. - Ensure daily profit achievement through worker cost negotiations. - Plan team capacity effectively. - Build high-performing teams and maintain accountability for Vendor Management Team success. - Propose process improvements to enhance Service Delivery. - Manage conflicts, drive teams to remediate problems, and ensure efficient task completion. - Lead and manage Vendor Management team to review incidents, problems, and operational issues. - Assist in resource planning, onboarding, and training. - Create a high-performance culture within the department. - Define and measure new KPIs for performance management initiatives. - Ensure financial goals are met, comply with company policies, and provide performance analyses. - Review and report Vendor performance metrics and ensure Service Levels are met. - Manage requisition activity, oversee VMS technology, and ensure quality profiles are sourced. - Prepare reports for management review to optimize costs and enhance efficiency. - Provide SOP training and updates to supplier and internal team on VMS technology use. - Participate in RFI/RFP process for deals. - Implement setup for Primary and Secondary Vendors. - Provide standard program reporting to internal stakeholders. - Drive cost-saving initiatives without compromising service quality. - Knowledge of cost-drivers and vendor market dynamics in field services industry. - Ensure Technicians are assigned and reach sites as per SLA. - Familiarity with portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira. - Ensure appropriate approvals are in place before executing documents. - Knowledge of Background verification requirements and drug tests as per local laws. Required Skills: - Experience in manpower hiring in EMEA region. - Skilled in manpower sourcing for managed IT services. - Proficient in identifying cost-saving initiatives. - Expert negotiator with vendors on commercial terms. - Strong leadership skills with attention to detail. - Escalation handling and risk mitigation experience. - Ability to handle pressure and meet deadlines. - Work independently and collaboratively in a team. - Influence cross-functional teams and peers. - Excellent interpersonal, communication, and public speaking skills.,

As a Program Manager at Office Beacon, a global leader in Business Process Outsourcing (BPO), you will be responsible for leading the execution of critical cross-functional initiatives across our India operations and supporting international expansions, including South Africa. Your role will involve ensuring seamless program delivery, cross-departmental alignment, operational readiness, and cultural integration. You will serve as the central execution owner for high-impact training rollouts, onboarding, resource planning, and service standard enforcement. This position requires deep coordination across HR, IT, Sales, Operations, and Facilities, with direct accountability for project timelines, budget adherence, performance metrics, and continuous improvement initiatives. Your responsibilities will include leading the end-to-end execution of strategic programs aligned with business expansion and quality objectives. You will define and manage program timelines, milestones, resource requirements, and key performance indicators (KPIs). Collaborating with Subject Matter Experts (SMEs), you will translate SOPs and service standards into scalable operational workflows. Additionally, you will conduct post-launch assessments and apply lessons learned to optimize future rollouts. In this role, you will coordinate seamlessly with internal departments such as HR, IT, Operations, Sales, and Facilities to ensure successful execution of program deliverables. You will manage cross-functional resourcing and proactively resolve bottlenecks. Your responsibilities will also include overseeing the operationalization of training content, maintaining real-time oversight of training delivery, and tracking program health indicators. As a Program Manager, you will partner with HR to implement a robust hiring funnel, ensure seamless onboarding, and early-stage performance readiness of new hires. You will own and manage program budgets related to training, hiring logistics, tools, and enablement infrastructure, monitoring budget utilization and providing regular reporting to leadership. Additionally, you will serve as the central point of contact for program-level reporting and executive updates, generating dashboards, risk assessments, and strategic summaries for senior leadership and client-facing discussions. Furthermore, you will act as a cultural ambassador during global expansion, fostering local leadership development and leading the resolution of critical issues to ensure business continuity. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related discipline, along with a minimum of 8 years of experience in program or project management. Experience within the BPO, shared services, or workforce enablement domains is preferred, and familiarity with the Promotional Products Industry will be considered an added advantage. Proficiency in project management tools, Excel, Google Workspace, and data-driven reporting is required, along with excellent analytical, communication, and stakeholder engagement skills. Certification such as PMP, PRINCE2, or Agile is preferred but not mandatory.,