Program Manager

Job Description

We are a healthcare AI company working with national health systems, ministries of health and large private hospital groups globally. We are looking for a Program Manager to own delivery of Augmento, our enterprise radiology AI and workflow platform, for these customers.

The role involves owning delivery from contract handover to go-live, managing senior customer stakeholders, and liaising with cross-functional teams. Deployments are long-term, multi-site and high-profile. The role reports to the Director/VP.

Responsibilities

• Take handover from Sales after contract signing and convert the contract and SOW into a delivery baseline
• Own program delivery: scope, schedule, milestones, dependencies and site sequencing
• Run multi-site rollouts: site readiness, integration, training, UAT and go-live
• Drive UAT and documentation acceptance through to formal customer sign-off
• Run change control: log requests, assess impact with the Tech Lead and take change requests for approval
• Hold the line on scope, separating defects, contractual obligations and new requests
• Act as the customer’s single point of contact for delivery across MoH officials, hospital leadership, partner PMs and IT teams
• Set and manage customer expectations: commit only to what can be delivered
• Own customer escalations, including incident communication and RCA
• Run program governance with customers: status reports, steering committees and milestone reviews
• Work with the Tech Lead, engineering, QA and support teams
• Coordinate partners and vendors: system integrators, PACS/RIS, AI partners, etc
• Track contractual milestones for invoicing

Required Qualifications

• 8–10 years’ experience, including at least 4 years delivering enterprise programs
• Has run at least one long-term, multi-site program for a government, national health system, hospital network or large enterprise
• Proven ability to deliver through influence
• Experience managing senior stakeholders such as government officials, C-level executives and PMs at large companies
• Ability to read a contract and SOW and run change control
• Composed under pressure, firm without being adversarial
• Excellent written and spoken English communication skills
• Willingness to travel internationally

Desired Qualifications

• Experience in healthcare IT or medical devices and a basic understanding of radiology workflow (PACS/RIS)
• Experience with data-protection and regulatory requirements (GDPR, DPDPA, QMS)

Pay: ₹2,000,000.00 - ₹2,500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person