4963 Program Management Jobs - Page 45

As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish. You will work with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres, requiring you to coordinate the players and keep them up to date on progress and deadlines. In the role within the Supply Chain Organization, you will be responsible for strategizing and enabling tools and systems for Contract Manufacturing (CM), procurement, materials fulfillment, driving business process improvements, and analytics projects. Your expertise in CM management, including systems, is crucial to fulfill massive compute hardware and technology to global data centers. Collaboration with NPI, Supply Planning, IT Engineering, Commodity Management, Contract Manufacturing, Logistics, and Suppliers is essential to drive process and system changes that enable manufacturing for Google's rapidly growing infrastructure. Partnering with the Contract Manufacturing and cross-functional teams, including network design and optimization, will be critical in identifying the right operations model needed to support various manufacturing network strategies. Your problem-solving skills will be utilized to establish and drive metrics, all in the pursuit of operational excellence. Responsibilities include managing and developing processes for timely, cost-effective manufacturing while closely working with suppliers and internal cross-functional teams. You will drive the team for scalable solutions and support models around invoice resolution, transactional error resolution, receiving issues, etc. Serving as a subject matter expert, defining OKRs, KPIs, and aligning on priorities for the team will be part of your role. Leading continuous improvement in onboarding and sustaining the CMs on the EDI/API platforms for seamless execution is also expected. Monitoring vendor/CM system performance, leveraging operational metrics to drive cycle time reduction, process quality, and optimization are key aspects of this position.,

We are looking for the Wavemakers of tomorrow at Alphawave Semi, a company that enables the future by accelerating critical data communication essential to our digital world, from seamless video streaming to AI and the metaverse. Our technology powers innovation in data-demanding industries such as data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers choose us for our mission-critical data communication, innovative technologies, and proven track record, collectively shaping the next generation of digital technology. At Alphawave Semi, we specialize in designing, developing, and delivering advanced semiconductor solutions for various verticals and industries. Our connectivity IP division offers cutting-edge IPs in advanced technology nodes and maintains close partnerships with top-tier customers. We lead in high-speed networking and memory interface IP, with our ASICs featured in satellite communication systems, IoT, and low-power mobile devices. With expertise in package-silicon codesign, we are part of the technology elite driving leading-edge products based on advanced technology and packaging. With a global presence across multiple development centers in North America, EMEA, China, Taiwan, and India, we are now seeking exceptional talent to expand our footprint in India. Responsibilities: - Own project schedules and oversee execution tracking with the engineering team. - Monitor project milestones, deliveries, and risk mitigation in alignment with the management team's strategy. - Collaborate with team leads to refine Work Breakdown Structure (WBS) and incorporate it into the execution schedule. - Facilitate internal signoff with the engineering team. - Define and implement process frameworks across teams to ensure efficient and consistent execution and quality deliverables. Requirements: - Bachelor's or Master's Degree in Electronics/Electrical/Computer Engineering with 5+ years of relevant experience in a semiconductor or electronics product company. - Technical understanding of IP, ASIC/SoC flows (front end and backend development processes, product and test engineering, char and validation, hardware/software design). - Familiarity with IP development processes and product lifecycle. - Customer and program management skills, with the ability to organize information for internal and external consumption. - Proficiency in tools such as Microsoft Project, Smartsheet, Confluence, defect tracking tools, and other program management tools for use in complex semiconductor programs. Additional Skills and Experience Considered An Asset: - Experience in stage gate process for new program development. - Background in development and engineering roles related to Die to Die connectivity, Memory controller, and Phy IP development for insight into execution flow and cross-team interdependencies. - Proficiency in schedule development, tracking, and reporting using tools like MS Office Project or other program management tools. - Understanding of IP development challenges in advanced process nodes at 5nm and below. - Knowledge of key IP deliverables and customer integration challenges. - Experience in vendor negotiations, contract management, project cost estimation, and cost deviation analysis. - PMP certification is an asset. We offer a flexible work environment that supports employees in personal and professional growth. Additionally, we provide a comprehensive benefits package, including a competitive compensation package, Restricted Stock Units (RSUs), opportunities for advanced education, medical insurance, wellness benefits, educational assistance, advance loan assistance, and office lunch and snacks facilities. Alphawave Semi is an equal opportunity employer that values diversity and welcomes applicants of all backgrounds, providing accommodations during the recruitment process to ensure inclusivity and equal opportunity.,

Whether you are at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you will have the opportunity to expand your skills and make a difference at one of the world's most global banks. Citi is fully committed to supporting your growth and development from the start with extensive on-the-job training, exposure to senior leaders, and access to traditional learning opportunities. Additionally, you will have the chance to give back and make a positive impact where we live and work through volunteerism. Join our team at Citi as an Analyst, KYC Operations (Internal Job Title: KYC Operations Analyst - C09) based in Mumbai, India. As part of our team, we will provide you with the resources to meet your unique needs, empower you to make healthy decisions, and help you manage your financial well-being for the future. We empower employees to manage their financial well-being and provide access to various learning and development resources to enhance your skills and knowledge as your career progresses. In this role, you will partner with Relationship Management and Compliance teams to assist in the preparation, development, due diligence, and approval of electronic Know Your Client (KYC) records and supporting appendices. You will create and maintain KYC records by obtaining information from internal and external sources, update system information, report workflow progress to supervisors, validate information within KYC records, and ensure compliance with local regulatory requirements and Global Business Support Unit (BSU) Standards. It is important to appropriately assess risks when making business decisions, safeguarding Citigroup, its clients, and assets by complying with laws, rules, regulations, and ethical standards. The ideal candidate should have previous relevant experience and a Bachelor's degree or equivalent. Working at Citi offers more than just a job - it is a career with a global family of over 230,000 dedicated individuals. You will have the opportunity to grow your career, contribute to your community, and make a real impact. Take the next step in your career and apply for this role at Citi today. For individuals with disabilities needing accommodations to use our search tools or apply for a career opportunity, please review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster for more information.,

You are a seasoned professional with over 10 years of experience in Operations and Program Management. You are a dynamic individual who leads and drives cross-functional initiatives with strategic planning, stakeholder alignment, and flawless execution. You will be responsible for leading detailed end-to-end planning for multiple strategic projects, ensuring all tasks, timelines, and deliverables are well-defined. Collaborating with key stakeholders to develop actionable project plans with clearly assigned owners and deliverables is a key aspect of your role. You will need to track project progress periodically and ensure timely follow-ups with responsible parties for on-schedule execution. Acting as a central point of contact for issue resolution by coordinating with cross-functional teams and subject matter experts, evaluating options, and implementing solutions will be part of your responsibilities. Additionally, you will prepare and present regular executive updates highlighting project milestones, progress, and risks, ensuring timely delivery of key milestones in alignment with project objectives. In terms of skills and competencies, you should have a strong operations background, ideally with Global Supply Chain exposure. Understanding financial basics and business case development is crucial. Proficiency in MS Excel and PowerPoint, along with an analytical mindset and strong data interpretation skills, is required. You should also possess strong presentation and documentation skills. On the behavioral side, excellent communication and interpersonal skills are essential. High adaptability and eagerness to learn are valued traits, along with the ability to remain composed in high-pressure and ambiguous situations. Being a proactive problem solver with a structured approach will be advantageous. In terms of leadership, you should have proven ability to collaborate across functions, geographies, and cultures. Being a self-starter with a sense of ownership and accountability is important. Experience in engaging with senior leadership through effective communication and influence is beneficial. Maintaining a balanced attention to detail while keeping a strategic overview is key to success in this role.,

As a Business Operations Manager, your role will encompass various areas including Strategy, Program planning, Operational excellence, Governance, and Enablement. You will play a crucial part in implementing the global business vision and strategy. This position calls for individuals with a holistic approach, initiative, passion, attention to detail, quick learning ability, adeptness in managing internal and external relationships, the capability to collaborate with senior executives, and excellent soft skills. Your primary responsibilities will revolve around driving programs of strategic importance to Salesforce PS Global Delivery Center (GDC). You will collaborate closely with Stakeholders, Sponsors, and Cross-functional teams to outline scope, deliverables, resources, and timelines for the initiatives" outcomes. Additionally, you will be tasked with managing and planning partner resources for Cloud Practices, ensuring their effectiveness on projects, and aligning with GDC's partner program goals. To qualify for this role, you should possess a minimum of 5 years of Program Management experience specific to Business operations and an overall IT experience of 10+ years. A hands-on exposure to Business operations is mandatory. Problem-solving skills are essential to drive improved outcomes for GDC, along with strong analytical capabilities driven by data-based insights. Additionally, familiarity with CRM software products such as Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite is advantageous. Proficiency in advanced Microsoft Excel skills including formulas, data cleansing, and data manipulation is required. The ability to collaborate with senior executives, demonstrate a strategic understanding of business needs, and craft presentations that effectively communicate strategic direction across the organization is crucial. Experience with PM tools like JIRA or MS Project is desirable. You will be responsible for driving continuous improvements to processes to enhance program efficiency and effectiveness. Ensuring the quality of deliverables with clearly defined measures and performance tracking is paramount. Regular communication of status, risks, and issues to stakeholders and senior management is expected. Moreover, you will be tasked with analyzing, evaluating, and mitigating program risks, and producing program reports for managers and stakeholders. An understanding of Agile-certified Scrum processes, coordination between Business & IT, and knowledge of Scrum Master concepts are beneficial. Collaborating with vendors for programs related to subcontractors will also be part of your responsibilities. The position is based in Bangalore/Hyderabad and demands individuals who can think strategically, drive initiatives, and foster positive relationships across various functions to achieve business objectives effectively.,

As an Associate Managing Consultant in the Strategy & Transformation specialization within the Advisors & Consulting Services group at Mastercard, you will play a crucial role in guiding clients through strategic decision-making processes to address a variety of business challenges. Your responsibilities will include managing deliverable development, collaborating with clients to develop effective strategies and programs, and fostering strong working relationships with client managers. In this role, you will have the opportunity to work on projects across different industries and problem statements, utilizing data and technology solutions to drive client value. You will be expected to contribute to the development of sound business recommendations, deliver impactful client presentations, and lead team meetings and project management efforts. To excel in this position, you should possess an undergraduate degree with relevant work experience in consulting, corporate strategy, business intelligence, or related fields. Strong logical thinking, numerical analysis skills, and proficiency in tools like Word, Excel, and PowerPoint are essential. Effective communication skills in English and the local office language, if applicable, are also key requirements. Additionally, you should be able to work well in a fast-paced, deadline-driven environment, managing multiple tasks and clients simultaneously. Experience in managing clients or internal stakeholders, as well as the ability to collaborate effectively in a team setting, will be advantageous. While an MBA or master's degree with a relevant specialization is preferred, it is not mandatory for this role. Experience in coaching junior consultants, industry expertise, and a proactive approach to learning and development will further enhance your suitability for this position. As a member of the Mastercard team, you will be expected to adhere to the organization's security policies and practices, ensuring the confidentiality and integrity of information accessed during your work. Reporting any security violations or breaches and participating in mandatory security trainings are integral parts of your corporate security responsibilities. For more details on this position and other opportunities within the Advisors & Consulting Services group, please visit our website and explore the consulting specializations available at Mastercard. We look forward to welcoming dedicated and talented professionals to join us in making a meaningful impact on our clients" businesses.,

Appasamy Associates, a renowned manufacturer and distributor of ophthalmic diagnostic and surgical equipment, intraocular lenses, microsurgical instruments, and ophthalmic pharmaceuticals, has been a key player in the industry since 1978. Committed to research and development, the company aims to deliver cutting-edge technologies to ophthalmic surgeons and vision care professionals in India. With manufacturing facilities in Chennai, Pondicherry, and Baddi certified to ISO 9000 and ISO 13485 standards and CE marking for various products, Appasamy Associates ensures accessibility to modern ophthalmic technology with unwavering dedication. As an Information Technology Program Manager at Appasamy Associates in Chennai, you will play a pivotal role in overseeing IT projects, managing program budgets, and collaborating with cross-functional teams to drive project success. Your responsibilities will include developing and executing IT strategies, monitoring project performance, and ensuring alignment with organizational objectives. Effective communication with stakeholders, meticulous timeline management, and deliverable supervision will be integral aspects of the role. To excel in this position, you should possess proficiency in Program Management and Project Management, backed by strong analytical skills and expertise in budgeting. Extensive knowledge and experience in Information Technology, coupled with exceptional leadership and organizational abilities, are essential. Your proven track record of managing multiple projects concurrently, outstanding communication and interpersonal skills, and a background in the healthcare or ophthalmic industry will be advantageous. A Bachelor's or Master's degree in Information Technology, Computer Science, or a related field will further support your success in this role.,

What is the role of the Program Manager @ GL? This role sits in the Program Ofce which is a part of the international delivery operations team - the team responsible for handling of end-to-end journey of the learners. A program manager owns the entire lifecycle of a cohort of learners, from the enrolment to the completion of the program journey. Learners are working professionals from across the globe, aspiring to upskill in new age / digital competencies, like data analytics, data science, articial intelligence et. al. In this role of a Program Manager, one has to, 1. Be the rst point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner. 2. Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalized experience. 3. Drive all the Program Ofce responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al. 4. Monitor, diagnose and drive interventions around participants performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes. 5. Contribute to organization building by identication, development and implementation of processes for efcient and effective program management What are we looking for? We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process. Excellent oral and written communication skills Ability to hold meaningful conversations with senior professionals Problem-solving - good aptitude and the ability to identify problem areas and proactively provide solutions Ability to learn fast and work in a fast-paced environment Prior experience in handling international clients/customers would be an advantage Excellent work ethic - those who work for a reason and not just to check boxes - those who are inspired by the vision of impacting the world through education. Job Location: Gurgaon/Bangalore Work Shift: 4 PM to 1 AM (US Shift)

Role & responsibilities Operational & financial performance Monitoring and reporting Facilitating optimization of Launch Cost, quality and timelines of projects. Ensure smooth handover of the new product to the production team for SOP. Monitor plant production activity for the first 3 months after SOP. Risk identification in product launch in plant and discuss mitigation plan in consensus with plant CFT for zero event program launch. Track Launch Readiness Criteria in the Launch Readiness Report Format for every program. Metrices are as follows: 1. Design status and PD readiness 2.Tooling, facility and Equipment status 3. Process design Feasibility, Lot Control, PFMEA, control Plan, Operating standards, process data collection, boundary sample boards, process capability, non-conforming material control, container and part labelling 4. Production capacity 5. In-Line and Off-Line Gage readiness 6. Supplier Qualification, supply capacity, Material Delivery and PO, Material Validation 7. Material Flow, End item packaging, Inventory, Manufacturing Plan Development, IT/EDI, shipping and logistics 8. Manpower plan and hiring, associate support, Launch support 9. Quality operating system, safe launch and build support, Engineering Change Control System and Change Point Control, Non-conforming Material Control 10. Matching, Graining, and Color Approval (Trim only), Production Trial Run, Engineering Specification Testing, DFMEA / PFMEA Completion and Integration, PSW Approval Track elements of launch cost incurred in all the stage of launch readiness. Track for deviation, if any, using Launch readiness format for every program. Resource Management Ensure assembly line readiness for New Product Development. Coordinate for assembly of parts with the approval of concerned authority within the timeline at later sample stages. Ensure sample part availability in the plant as per drawing. Provide the sample required by the program manager within the target timeline by liaising with R&D, ME, BD, and customer regarding BOM, data on shortages, part availability during the assembly stage. Ensure there is no part shortage. Check availability of material as per part list/BOM. Obtain production slot and run online (in presence of ME, Quality & R&D members) based on PPC data for the build of NPD and ensure avoidance of mix-up of identical products. Monitor kitting loading process executed by production and pass on for quality assurance of the first-made product. Provide BOM updates to ME and monitor & coordinate for completion of programming (if any). Follow up with relevant stakeholders at each stage of the process and provide go-ahead. Ensure raw material readiness, child part review, R&D software program, and final handover to production and quality FDR. Stakeholder Management Integrating and resolving inter team dependencies and deliverables in plant. Cross verify specification received from R&D and BC code for every description. Coordinate with Quality for cross-checking of BOM. Liaise & follow up with the production team for line availability, CD & ME for jigs, fixtures and machine availability. Coordinate for signoff on the checklist with CD for all components, ME for process followed, production for machine programming, and quality for final inspection. Ensure smooth handover of the new product to the production team for mass production (SOP+90 days) by ensuring timely closure of issues prior to launch. Monitor if program is executed through NPD QA and production teams as per timelines and adherence to quality parameters. Risk identification in product launch in plant at every stage using launch readiness report. Escalating to the launch Segment head and discuss mitigation plan in consensus with CFT for zero event program launch. Educational Qualifications Minimum Qualification required: Diploma/BE (Mechanical/Electronics/Electrical/Industrial) Work Experience Minimum 5+ years of experience Automotive industry with the same product range only (Switches, Lighting, Motors) Process knowledge MS office, SAP PM Stakeholder Management Interpersonal Skill Team Player

Greetings from PROFINCH..! we are hiring for Project / Program Manager Job Description: 12 to 15 years experienced Project/Program Managers with experience in managing transformation projects in Core banking/Retail banking/Corporate Banking/digital applications. The candidate should have a strong understanding of banking solutions and implementation of banking applications. Key responsibilities: Collaborate and coordinate with stakeholders, cross functional teams independently to deliver the project as per the project plan Manage stakeholders (both internal and external) Collaborate with onsite and offshore team to ensure requirements are met Take ownership of end-to-end execution of the project Provide subject matter expertise to customers on core banking transformations Previous onsite assignments will be a plus Should be willing to travel to customer locations for short term durations Should be able to manage multiple projects simultaneously Should be able to track and monitor revenue targets. Should work with Sales and Business Development teams in procuring new orders. Must have skills: 12-15 years of experience as a Project/Program manager in core banking transformation projects Strong implementation experience in Retail banking/Corporate Banking/Digital applications in any core banking applications like Flexcube/Finacle/Temenos/TCS Bancs etc Excellent analytical, problem solving, and communication skills Should be self-driven, committed, take ownership and responsibility of tasks assigned Software development lifecycle (SDLC) and Agile methodologies experience Good presentation, analytical and communication skills Must be a quick learner Ability to deliver projects within the given timeline and budget Experience: 12-15 Years Location: Bangalore Notice period: Immediate Joiners Preferred Interested candidates can share your updated profile to below mentioned e-mail.id. careers@profinch.com Good Luck..! Regards, Profinch

Job description Product Manager Current Account Department RL HO & Support-HO Business Banking Location Mumbai Number of Positions 1 Position Grade M4/M5 Current Account Product Manager Role is keyowner of strategy, roadmap and customer experience of Business Banking vertical. Create and drive strategies across channels to acquire quality current accounts. Identify low performing channels and support them with various inputs to improve performance. Create funnels to help channels with various data points to achieve business targets. Drive Various SmartBizz Tools & Platforms. Competition bench marking on best practices for acquisition and implement the same to achieve business objectives Analyze queries/issues received and recommend any changes in process, training, product required. Making recommendation to improve overall current account productivity. Strong analytical ability and strong documentation skills Actively communicate and engage with sales and branch banking teams and take regular feedback on business proposition, product, and processes. Work closely with various stake holders to translatehelpdeskvision into sales numbers and values Identify & resolve strategic issues that may impair the teams ability to meet strategic, financial & technical goals. Regularly participate in channel reviews/meeting to drive business objectives. Job Requirements: Excellence in oral and written communication and channel drive Experience and understanding of business banking customers and segments. Ability to derive strategic insights and ability to read and understand data Ability to read consumer behavior and trends Advanced MS Excel and Power Point is a mandatory requirement.

Job Role- To lead and manage the Escalation Management Channel, ensuring high standards of personalized service leading to faster resolution of customers escalations. Drive zero repeat and Nil escalation as an agenda Collaborate with cross functional teams to ensure speedy resolution and drive process improvements Deep dive of issues received from the Affluent customers and driving the culture of service recovery for strengthening consumer relationships through effective resolutions using Corrective and Preventive Actions so that not only does the issue get resolved but the recurrence is prevented As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Customers & Senior Leadership Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys basis learnings and feedback from customers Driving Net Promoter Score (NPS) for the Escalation Management Channel through best in class service recovery Establishing a culture across all customer channels and Digital DIY for zero defect and first time right to drive reduction in service escalations Job Requirements - 6 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products, processes and technology Strong analytical skills to derive insights from data and create actionable thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management in a high pressure and timeline oriented environment Ability to drive change, innovation and impact through active engagement, outreach and project management Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)

Role: Business Consultant- Transition & Transformation. Work Location: Trivandrum. Exp: 6+ years. Job Description. 6+ years of related work experience with demonstrated, Transition / Right-shoring / Business Change Projects, Project management & process improvement experience in the insurance domain. Experience should include participation in the delivery of at least 3+ projects or programmes involving Business Transition, Transformation or Process Improvements. PMP, PRINCE2 or equivalent project/programme management certification would be an added advantage. 77650 | Project Management | Professional | PG08 | Allianz Services | Full-Time | Permanent. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow. Note: Diversity of minds is an integral part of Allianz\u2019 company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

About The Role The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC Lifecycle Support Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. KYC- Associate Program Manager Responsibilities- Operations Management To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures. Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation. Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees Proactive management of client escalations, issues and other items that require special handling related to KYC record completions Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk. Qualifications 12-15 years of experience in KYC/AML, with experience in handling a team of minimum of 70 team members KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage