4963 Program Management Jobs - Page 43

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Temenos Transact Good to have skills : Temenos Transact Development, Business Requirements AnalysisMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. You will be responsible for developing business solutions and structures to realize these opportunities and developing a business case to achieve the vision. Your typical day will involve analyzing current business processes, collaborating with stakeholders to gather requirements, and designing innovative solutions to meet business needs. Roles & Responsibilities:- Accountable for the Analysis & Design of the solution including running the Process Led Workshops, gathering requirements, identifying Gaps against the Temenos product and design solution- Manage a team of Temenos business analysts who would be Responsible for Gathering requirements, identifying Gaps and design solution- Design Integration, Customization and configuration solution on Temenos Transact solution- Act as a Temenos functional SME, resolve functional queries and provide solution- Working with Temenos Product delivery teams to translate the end user requirements (L1 or L2) to application or system requirements and review the FSD- Transition design to L3 Development & Testing team members to enable delivery- Mentoring and guiding the Business Analyst and Testers on Temenos delivery, Temenos Architecture, Banking clients functional requirements and solution.- Implement best practices from a Analysis & Design perspective to enable progressive improvement in delivery- Training the team members in Temenos solution- Own Functional specification (HLSD or Detailed functional specification design) and artefacts created by the team- Conduct functional trainings on Temenos- Manage key stakeholders in the project. Professional & Technical Skills: - Minimum 10-12 years of experience as a Temenos Functional Lead and worked in multiple Temenos Transact implementation project.- Good functional expertise in Temenos Transact, Temenos Payment Hub application.- Strong analysis skills, possessing significant work experience and in-depth knowledge of all Transact modules (Arrangement Architecture, Customer, Limit, Securities etc.)- Experience preparing good quality Business Requirement Document, Functional Design specifications/Test cases.- Familiarity with GIT, Agile, Scrum in particular and the use of Jira.- Able to work as Lead as well as independently without any supervision.- Candidate should possess excellent communication written oral and interpersonal skills- Experience working in Agile environment- Ability to learn new client applications- Candidate able to manage the team members by allocating tasks on daily basis- Monitor & report the development completion status to project manager Additional Information:- The candidate should have a minimum of 7.5 years of experience in Temenos Transact.- This position is based at our Chennai office.- Min 15 years full-time education is required. Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Enterprise Architecture Strategy Good to have skills : Enterprise Architecture FrameworkMinimum 15 year(s) of experience is required Educational Qualification : Bachelors or Masters degree in Computer Science Engineering or related field Summary :As a Solution Architect, you will engage in a dynamic and collaborative environment where you will translate client requirements into innovative and practical solutions. Your typical day will involve working closely with various teams to ensure that the solutions developed are not only deliverable but also align with the client's business objectives. You will leverage your extensive knowledge of technology and platforms to create value propositions that resonate with clients, ensuring that the solutions are tailored to meet their specific needs. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality outcomes that drive client satisfaction. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and discussions to gather requirements and align on project goals.- Mentor junior professionals in best practices and solution development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Architecture Strategy.- Good To Have Skills: Experience with Enterprise Architecture Framework.- Strong analytical skills to assess complex business requirements.- Ability to design and implement scalable architecture solutions.- Excellent communication skills to articulate technical concepts to non-technical stakeholders. Additional Information:- The candidate should have minimum 15 years of experience in Enterprise Architecture Strategy.- This position is based at our Pune office.- A Bachelors or Masters degree in Computer Science Engineering or related field is required. Qualification Bachelors or Masters degree in Computer Science Engineering or related field

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : GuideWire PolicyCenter Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. You will play a crucial role in shaping the future of the organization and driving its success. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with stakeholders to understand their business needs and translate them into actionable requirements.- Develop and maintain business architecture artifacts, including business capability models, process models, and data models.- Identify opportunities for process improvement and optimization.- Conduct research and analysis to identify industry trends and best practices.- Provide guidance and support to project teams in implementing business solutions.- Stay updated with the latest advancements in business architecture and apply them to drive innovation.- Mentor and coach junior professionals to enhance their skills and capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire PolicyCenter.- Strong understanding of business architecture principles and frameworks.- Experience in conducting current state assessments and defining future state visions.- Ability to develop business cases and present them to stakeholders.- Excellent analytical and problem-solving skills.- Good To Have Skills: Experience with business process modeling tools.- Knowledge of insurance industry and related business processes.- Familiarity with enterprise architecture frameworks such as TOGAF. Additional Information:- The candidate should have a minimum of 15 years of experience in GuideWire PolicyCenter.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: BCom Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture Operations Solution Innovation is responsible for solution configuration of clientrequirements and integration with sales to promote growth. We ensure a simplified solutioningprocess to reduce solution turnaround time, industrialize our ability to respond to RFPs and supportsales opportunities. The Solution Architecture team is required to translate client requirements intoApplied Intelligence solutions that will create value for Accenture and our clients., leverage SMEsand solution architects from different groups/entities and create a comprehensive solution in line withAccenture standards and best practices, preparing effort, cost and price estimates and ensurequality adherence. . The focus will be on managing and developing solutions for complex businessprocess outsourcing by driving, developing solutions aligned to the latest innovative business andtechnology advancements, creating winnable and deliverable solutions, articulating compelling valuepropositions and stories to a client. You will be solutioning by leveraging operational and commerciallevers to ensure total value is enabled at all layers of the deal construct. They will be responsible forthe development and ownership of the complex, multi-tower solutions underpinning compellingproposals that maximize Accentures competitive position. They help in setting the direction ofeach bid including developing the solution strategy in close consultation with the sales lead,articulation of the solution in clear, concise language that the customer understands, ensuringalignment of Design, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge. What are we looking for Account ManagementAccounting & Financial Reporting Standards Ability to perform under pressure Adaptable and flexible Commitment to quality Problem-solving skills Strong analytical skills" Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods andprocedures The person requires understanding of the strategic direction set by senior management as it relatesto team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on newassignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individualcontributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : GuideWire Integration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Any Degree Minimum 15 years full time Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. You will be responsible for defining the business solutions and structures needed to realize these opportunities and developing a business case to achieve the vision. In this role, you will play a crucial role in driving business growth and success. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead current state assessments to identify opportunities for creating tangible business value.- Define high-level customer requirements and develop business solutions and structures.- Develop a business case to achieve the vision.- Collaborate with stakeholders to ensure successful implementation of business solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire Integration.- Strong understanding of business architecture principles and methodologies.- Experience in conducting current state assessments and identifying business opportunities.- Ability to define high-level customer requirements and develop business solutions.- Experience in developing business cases and presenting them to stakeholders. Additional Information:- The candidate should have a minimum of 5 years of experience in GuideWire Integration.- This position is based in Pune.- An Any Degree Minimum 15 years full-time education is required. Qualification Any Degree Minimum 15 years full time

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : GuideWire PolicyCenter Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Your typical day will involve collaborating with various stakeholders to translate business needs into technology-enabled solutions and operating models, while supporting transformation initiatives through the development of business cases and guiding their implementation. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and align on project goals.- Mentor junior professionals in best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire PolicyCenter.- Strong analytical skills to assess business processes and identify improvement opportunities.- Experience in developing business cases and project proposals.- Ability to communicate complex concepts clearly to diverse audiences.- Familiarity with business process modeling and documentation techniques. Additional Information:- The candidate should have minimum 5 years of experience in GuideWire PolicyCenter.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : GuideWire PolicyCenter Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Your typical day will involve collaborating with various stakeholders to translate business needs into technology-enabled solutions and operating models, while also supporting transformation initiatives through the development of business cases and guiding their implementation. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and align stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire PolicyCenter.- Strong understanding of business process modeling and analysis.- Experience with stakeholder management and communication.- Ability to develop and present business cases effectively.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 3 years of experience in GuideWire PolicyCenter.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Requirements Analysis, Data Analysis & Interpretation, Scrum Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Analyst, you will analyze an organization and design its processes and systems, assessing the business model and its integration with technology. You will assess the current state, identify customer requirements, and define the future state and/or business solution. Research, gather, and synthesize information to drive business decisions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead requirement gathering sessions with stakeholders.- Create detailed business requirements documentation.- Conduct gap analysis to identify areas for process improvement.- Facilitate communication between business and technology teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis, Data Analysis & Interpretation, Scrum.- Strong understanding of project management methodologies.- Experience in process mapping and modeling.- Excellent communication and interpersonal skills.- Ability to prioritize and manage multiple tasks simultaneously. Additional Information:- The candidate should have a minimum of 12 years of experience in Business Requirements Analysis.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

JR: R00239218 Experience: 14-16Years Educational Qualification: Any Degree ---- Job Title - S&C - GN - Industry Architect - Platforms (SAP)_CL6 Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Business Resources Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Manage business operations, drive performance optimization, and lead cross-functional teams to achieve organizational objectives. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14-16Years Educational Qualification: Any Degree

Job Title - S&C-GN - E2E Delivery Lead - Platforms (SAP)_CL7 Management Level: 7-Manager Location: Bengaluru, BDC7A Must-have skills: Business Resources Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Manage business operations, drive performance optimization, and lead cross-functional teams to achieve organizational objectives. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned to our Financial Services, Banking, Insurance, and Capital Market vertical which is focused on helping clients with their operations & investment portfolios. You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plan The Know Your Customer (KYC) Operations team is focused on processing high, medium, and low-risk cases of corporate or retail customers of a bank or financial institution in order to fulfil geo-specific regulatory KYC requirements. The team is responsible for reviewing documentation for new customer accounts, reviewing new product proposals and analyzing risk and compliance issues relating to these products The role may require for you to perform verification of client data ensuring compliance with international regulations and internal policies and perform due diligence checks on clients such as Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). In this role you are required to identify and assess complex problems for area(s) of responsibility You will create solutions for situations in which analysis requires in-depth knowledge of organizational objectives You will be involved in setting strategic direction to establish near-term goals for area(s) of responsibility You will have to work in calibration with subordinate teams and senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value You should have latitude in decision-making and determination of objectives and approaches to critical assignments The decisions you may make can have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility You will manage large teams and/or work efforts at a client or within Accenture. What are we looking for Know Your Customer (KYC) Operations Collaboration and interpersonal skills Risk management Ability to manage multiple stakeholders Ability to meet deadlines Thought leadership Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP EWM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. Your typical day will include collaborating with team members to ensure the successful implementation of software solutions, performing maintenance and enhancements, and contributing to the overall development work required for the projects at hand. You will be responsible for ensuring that the application code meets the necessary standards and requirements, while also addressing any issues that may arise during the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM.- Strong understanding of software development life cycle methodologies.- Experience with application coding and testing frameworks.- Familiarity with version control systems such as Git.- Ability to troubleshoot and resolve software issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP EWM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : GuideWire ClaimCenter Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments, identifying high-level customer requirements, and developing business solutions and structures to achieve the vision. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the development of business strategies.- Analyze business processes and identify areas for improvement.- Collaborate with stakeholders to understand business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in GuideWire ClaimCenter.- Strong understanding of business architecture principles.- Experience in defining business solutions.- Excellent communication and presentation skills.- Ability to analyze - Good To Have Skills: Experience in enterprise architecture. Additional Information:- The candidate should have a minimum of 5 years of experience in GuideWire ClaimCenter.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle,and provides advisory work for the IT function itself. Must have skills : Kinaxis Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will advise, lead, and work on high impact activities within the systems development lifecycle. You will also provide advisory work for the IT function itself. Your typical day will involve providing guidance and expertise in technology consulting, collaborating with cross-functional teams, and delivering solutions to meet client requirements. You will have the opportunity to contribute to the growth and success of the organization by leveraging your skills and knowledge in technology consulting. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Conduct research and analysis to identify technology solutions- Develop and implement strategies to optimize IT systems- Lead and manage technology projects- Stay updated with the latest technology trends and advancements Professional & Technical Skills: - Must To Have Skills: Proficiency in Kinaxis- Strong understanding of supply chain management principles- Experience in implementing Kinaxis RapidResponse solutions- Knowledge of data analysis and visualization tools- Familiarity with ERP systems and integration- Ability to analyze complex business requirements and provide innovative solutions Additional Information:- The candidate should have a minimum of 5 years of experience in Kinaxis- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Role & responsibilities Program Design Specialist for INFRA TPMO team, for multi offering opportunities The role of the Program Design Specialist is to ensure the Program/Project solution we develop meets customer requirements and can be delivered in the boundaries of the contract signed with the customer. This role will be provided by the Program Design Specialist for multi offering deals. High-Level Description of Functional Area The Program Design Specialist should Ensure client satisfaction through the design of Program/Project solutions that meet specific contract requirements, standards, templates and customer expectations, Be the primary point of contact to Presales and Delivery Executives or delivery s for Program/Project design, resources, and overall solution quality, Provide thought leadership and innovation through recommendations demonstrating an understanding of client`s business model/drivers/needs, Validate/audit end-to-end Program/project solutions and ensure scope of solution meets contractual requirements, Understand all standard offerings needed for the integrated solution, Keep abreast of emerging technologies in the offerings, Assess the customer requirements and work with TPMO Professional Services to create reusable offering collateral. Role Overview: Ensure the Program/Project solution approach meets the documented Client requirements, Accountability for end-to-end Program/Project design, presentation and handover to execution for solutions across multiple service lines including: Infrastructure services, Security services, Workplace services Provide inputs to TPMO Professional Services on standards and strategies that can be designed, implemented and supported by TPMO team, Identify solution support personnel by Capability who need to be involved in developing the detailed offering solutions, Identify key integration points between offerings and project details needed to complete the integration, Work with presales to capture changes in scope based on new Client information or due diligence, Maintain primary ownership of the design post contract award while supporting the successful transition from presales to execution, Provide Program/Project Management resource costing analysis on transitions, projects and initiatives, Participate in Presales Solutioning Meetings. Key deliverables/accountabilities: Program/Project Design consisting of: Program/Project phases description, timeline, risks and assumptions, Program/Project Management costs, Design authority for the Program/Project solution, Contribute and perform maintenance on internal Program/Project processes, templates, artefacts. Preferred candidate profile Required Skillset: Minimum of 7 years of experience in Program/Project Management delivery Proven solid background in bid management/sourcing processes, solution design, and portfolio mapping in an IT or consulting environment for a minimum of 5 years Foundational understanding of technologies within the Stefanini INFRA division portfolio, including but not limited to: Infrastructure Services, Endpoint Management, O365 & Exchange, Networking and Unified Communications, Cyber Security Services, IT Asset Management Strong capabilities in representing the organization in bid defenses, clarification meetings, and strategic customer engagements with a proven record of guiding conversations towards positive outcomes. Proficiency in developing pricing models and optimizing cost efficiency through synergies across divisions Excellent verbal and written communication skills, with the capacity to engage effectively across internal teams and with external stakeholders. Results orientation: focuses on the delivery of targets, quality and deadlines Availability to travel a certain percentage of your work time (~30%). English proficiency: C1

Manager - Corporate Employee Solutions-Regional sales Market Research & Client IdentificationConduct market research to identify potential GCC clients and key decision-makers within these organizations. Build a network of connections to initiate and develop relationships with prospective corporate clients. Expand the client coverage by onboarding new GCCs and enhance banks market share. Relationship DevelopmentDevelop and maintain strategic relationships with HR, finance, and procurement teams of targeted GCC clients, positioning the bank as a trusted partner for payroll and employee banking solutions. Client Onboarding & EngagementLead the onboarding process for new GCC clients, ensuring a smooth transition and high-quality client experience. Regularly engage with clients to understand their banking needs and liaison with product, proposition and fulfilment teams to provide tailored solutions. Generating Revenue and Increasing Wallet ShareCreate opportunities with GCCs to cross sell and upsell banks products and services with the specific focus on wallet share expansion. Solution DesignCollaborate with product and proposition teams to develop and present customized solutions, including salary accounts, benefits, and exclusive banking products that meet the needs of GCC employees. Client Issue ResolutionManage any issues or challenges faced by strategic stakeholders, working closely with fulfilment teams to ensure quick and effective resolutions. Reporting & Performance AnalysisTrack performance metrics, prepare reports on new client acquisition, engagement levels, and revenue contribution, and analyze data to refine strategies.

Job Title: Technical Program Manager Strategic Transformation Initiatives Location: Hyderabad, Bangalore, Mumbai Senior Technical Program Manager You will be responsible for managing the lifecycle of a complex, cross-functional program with significant impact. Your program may focus on a single product in a critical technology area or span broader initiatives across organizations or geographies, supporting larger business objectives. You may be tasked with managing the roadmap for an organization and owning one or more strategic goals. As a senior technology program owner, you are accountable for both the overarching strategy and executiondriving teams within and beyond your organization to deliver results. Key Responsibilities Program Definition & Strategy Define the programs mission, vision, and tenets. Set clear objectives, analyze data, drive measurable improvements, and influence resource allocation. Technical & Architectural Insight Understand the systems within your product or program space, including limitations, scaling factors, boundary conditions, and architectural decisions. Ask critical questions such as Why was a system built What business goal does it solve Do we need to build something elseand why Stakeholder Alignment & Decision-Making Facilitate thoughtful discussions to align business and technical stakeholders, leading to crisp, informed decisions. Provide context for past, present, and future technology choices, and maintain a long-term perspective. Prioritization & Planning Partner with customers and engineering teams to prioritize initiatives. Use technical judgment to challenge assumptions and validate proposals. Collaborate with senior engineers to ensure scalable architectures that support ambitious business cases. Execution & Communication Make smart trade-offs (e.g., time vs. effort vs. features). Develop plans with clear, measurable success criteria. Communicate progress and outcomes effectively across all levels. Risk Management & Problem Solving Bridge gaps between teams, processes, and system architectures. Proactively identify and mitigate risks before they become roadblocks. Address ambiguous problems and reduce exposure to common failure modes such as Poorly understood requirements Ineffective cross-team collaboration Long-term impacts of third-party technologies Unprotected APIs Insufficient testing or QA gaps Data-Driven Leadership Demonstrate sound judgment in escalation. Regularly review metrics and seek improved mechanisms for visibility. Ensure program alignment with organizational objectives. Technical Expertise Deep understanding of technical program management and engineering best practices. Ability to assess development processes, test plans, and operations/maintenance requirements. Drive improvements in concurrent project delivery and streamline excess processes. Influence teams to decouple dependencies and resolve architectural issues that hinder innovation, cause outages, or lead to user dissatisfaction. Communication & Influence Exceptional communicatorcraft compelling narratives (e.g., 6-pagers) and present effectively to senior leadership. Deliver high-impact results with minimal guidance. Build consensus when faced with differing viewpoints and lead teams toward the best path forward. Mentorship & Talent Development Actively recruit and mentor talent within your organization and location. Provide constructive feedback to engineers, managers, and peers. Contribute to technical promotion assessments for TPMs.

Role Overview: Artpark and IISc are at the forefront of creating Indic language datasets and building AI models to ensure inclusivity in Indias digital ecosystem. We are looking for a Program Manager to drive strategic execution and cross-functional coordination for Project Vaani. Youll lead end-to-end program planning, manage multiple vendor relationships, and align day-to-day operations with long-term project milestones across data collection, curation, and ML pipeline integration. This is a high-impact role at the intersection of data, language technology, and AIideal for professionals who combine program management discipline with a hands-on, ownership-driven mindset. Key Responsibilities: Ownership of Project Operations: Lead planning, execution, and monitoring of all operational and strategic activities in Project Vaani. Own the delivery timelines of speech data collection and curation pipelines, ensuring milestone alignment. 2. Stakeholder and Vendor Management: Identify, negotiate contracts, and onboard vendors for speech & text data collection. Oversee and lead a team of ~25 data curation associates responsible for quality checks of audio and transcription data. Serve as the SPOC for external vendors and partners who collect speech data. Conduct regular syncs with stakeholders to align goals, timelines, and dependencies. Translate project requirements into operational plans and coordinate dependencies across functions. 3. Process Optimisation and Scale-up: Design and implement systems to scale up operations as the project expands. Systemise and optimise current processes to improve efficiency and quality. 4. Delivery ownership of the operations: Ensure all quality-checked datasets are delivered on time to meet project deadlines. Maintain and enhance communication and workflows between all stakeholders involved in the project. Propose and drive mitigation strategies to manage operational uncertainty and vendor variability. Requirements Educational Background: Undergraduate degree/MBA with 4-6 years of experience in Program management/Project management, preferably within a startup or fast-paced environment. Ownership mindset: Self-driven, self-starter who looks to find problems and solve them in the interest of the organisation. If you are one to work when told, it wouldn't be a good fit. Skills and Experience: Experience in managing on-ground operations is a must. Experience in a startup is recommended but not mandatory. Comfortable working in a dynamic and uncertain environment, with an ability to adapt quickly. Experience in leading operational teams, with a focus on data-driven decisions Strong leadership and team management skills , with an ownership mindset to take initiative and drive projects and targets. Analytical mindset & Hands-on with tech Why Join Us? This role is ideal for someone looking to break into the field of AI, datasets, and language models. You will gain hands-on experience managing complex data operations, leading teams, and working on one of the largest AI language data collection projects in India. You will also step into the field of AI Models from the basics and ground up, quite literally in this case! This is also ideal for someone who has experience in handling data operations and is looking for a high-exposure, impactful role , Project Vaani offers you the chance to make a significant difference in the AI and language technology landscape. You will be at the forefront of one of Indias largest AI-driven language data collection initiatives, working with diverse partners and cutting-edge processes to deliver results that directly impact millions of people across the country.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day. As Project Manager, you have command of a very full and detail-oriented calendar. You’ll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you’ll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling. But as important as planning and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You’re also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive — and handle customer change requests with diplomacy. You’re going to be meeting a lot of people, networking, and forging relationships. Our “one team with the customer” concept means you’ll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve “embedding” with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It’s a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically. Coordination Across Sites : Oversee activities at the DC site in Mumbai, the Near DR site in Mumbai, and the DR site in Bangalore. Shift Scheduling : Develop and manage 24x7 shift schedules for resource availability across three shifts. These responsibilities highlight the Project Manager's pivotal role in ensuring seamless operations, effective communication, and timely resolution of issues across multiple sites. Resource Management : Coordinate with the bank to inform and manage any changes in resources Site Management : Handle all activities related to resource planning, operating systems, applications, system and database management, monitoring, and report generation across all three sites. Reporting and Meetings : Conduct regular meetings with the bank's team and submit weekly and monthly reports. Audit Compliance : Play an active role in addressing observations from IS Audit, VAPT, Concurrent Audit, PCI DSS, ISO Audit, RBI Audit, and CISO, ensuring timely closure. Issue Resolution : Ensure that issues are resolved within defined service level agreements to prevent disruptions in banking services. Incident Management : Submit a root cause analysis for any incident raised by the bank within 6 hours and maintain a proper incident register. Team Monitoring : Closely monitor team activities related to data center management, server monitoring, OS, databases, backups, DR drills, inventory management, and data center upkeep. Initial Point of Contact : Serve as the first point of contact for the bank for any issues, with users reporting incidents through electronic interfaces to the Project Manager. Issue Logging and Follow-up : Log calls with respective vendors for hardware, application, or database issues and follow up for resolution. Call Closure : Ensure closure of calls related to servers, storage, databases, backups, and applications for primary DC, DR, and Near DR sites. Also Known As: Tune the Database to optimize and harmonize the performance of application databases (Oracle – RAC environment) on regular basis. Find queries, which are creating latches / locks or consuming higher system resource in application database and tune the same in co-ordination with in-house scripting team / application vendor to improve the transaction response time and avoid any latches / locks. Study the logic in the custom queries, verify the change to be implemented in applications and ensure that queries are optimized before deploying in productions environment. Any downtime due to improper tuning of custom query logic will be attributable to the bidder. Study the invalid objects in application Production database and validate the same on regular basis Indexing / Re-indexing of tables/objects to be carried out on regular basis. need to submit a report on the queries tuned to optimize the performance to Bank on monthly basis and its impact analysis. Your future at Kyndryl Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Minimum 10+ years of experience in project management. Working in Experience in BFSI Sector team Management Problem solving & Collaberative incident Management Required Preferred Technical and Professional Experience Graduation Required. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Description: The team works on end-to-end development of features for a major Technology company. This project consists of different teams which work on various aspects of the search features development process. For this profile, specific roles & responsibilities are given below • Extracting data from external websites using Python and other internal applications and ingesting into the Client's databases • Data Modelling and Schema Creation / Maintenance • Creating and maintaining data pipelines using internal applications which use 5-10% Python • Data analysis, Data visualisation, creating SQL reports and dashboards using internal applications • Create configurations/business logic to show information • Debugging issues during maintenance in case • If features are not triggering • Data pipelines are not failing • SQL reports and dashboards are not working • If some information related to our verticals is missing Requirements: • 10+ years leading large, highly complex technical programs w/ significant scope (4+ workstreams), budget and a large pool of resources. • Must have prior software development experience. • Must have experience leading multiple programs from initiation through completion. • Communication / Collaboration • Exceptional executive communication skills – able to address all levels of the organisation. • Able to create/deliver audience-appropriate presentations and be persuasive. • Cross Collaboration and the ability to work seamlessly across stakeholder groups, potentially with conflicting interests. • Tech Stack • Knowledge of ETL (Extract, Transform and Load) Systems • Knowledge of Any Programming Language (Preferably Python), relational databases and web services • Knowledge of working with Linux environments • Continuous Improvement • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks • Write and maintain appropriate documentation for manual and automated processes • Understand the existing complex environment and be able to easily identify problem areas and undertake successful implementations to resolve and/or mitigate • Program Management • A roll-up-your-sleeves Program Manager who is eager to join a collaborative environment. • Expert mastery of Program Management, along with a good understanding of other delivery methodologies as well. • Command on vital program management aspects like budgeting, profitability, team management, stakeholder management, etc • Strong sense of quality in terms of both program architecture and code style • You love digging into technically complex problems to troubleshoot and figure out a solution Job Responsibilities: • Leading a team of engineers and analysts working on our product roadmap. • Oversee software architecture, source control workflows, and perform code reviews to ensure exceptional code quality • You will be responsible for improving the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team • Responsible for architecture and design decisions • Own the stability and performance of the service that you work on • Working with the Stakeholders to complete projects on time • Contribute to the vision and long-term strategy in your area of expertise What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

Develop and maintain project management methodologies, standards, and tools, including templates, guidelines, and process documentation Provide project management training, coaching, and support to project managers and teams Collaborate with project managers and other stakeholders to define project objectives, scope, and deliverables, and establish project schedules and budgets Own the Projects from conception to conclusion Partner with multifunctional diverse teams across clients and IBM to bring the project to deliver the outcome Monitor project progress and provide timely reports on project status, risks, and issues to stakeholders and management using data visualization tools like Power BI and Tableau Identify and escalate risks and issues to management as necessary Facilitate the resolution of project-related conflicts and issues Conduct project post-mortem reviews and capture lessons learned to continuously improve project management methodologies and standards Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's degree in Business, IT, Engineering or related field Strong project management skills, with 3+ years of experience in a project management role Experience in developing and implementing project management methodologies, tools, and standards Strong communication, collaboration and facilitation skills, with the ability to work effectively with cross-functional teams and stakeholders Strong analytical and problem-solving skills, with the ability to quickly identify and mitigate risks and issues Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously Preferred technical and professional experience Negotiation skills and manoeuvrability Experience with data visualization tools like Power BI, Tableau, or similar tools

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams Experience with analytics, data insights and visual

Account verification handling for all NR customers Handling email communications Intra department coordination Inventory management for NRI business Customer on boarding support Support front end sales team Resolution of all service issues (complaints/escalations) Attrition control and account revival Job Requirements: Language proficiency-both Hindi and English and both written and verbal communication. Experience in handling customer complaints and services Graduate /Post Graduate/Diploma Knowledge about back end systems like BCIF, Siebel etc. Proficient inMS Office, (Word, Excel and PowerPoint). Self-starter & Service Oriented Work as Team & support function Willingness to work in shifts