9 Program Knowledge Jobs

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely t...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely t...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial a...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial a...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial a...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial a...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial a...

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely t...

Job Title: Sr. Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations t...