9 Program Knowledge Jobs

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely to interested parties. Advocacy and Communication: Effectively communicate the advantages and unique features of the institute, highlighting its success record, personalized coaching, infrastructure, individualized attention, and support systems. Financial Assistance and Fee Structure: Discuss the institute's fee structure, payment options, scholarships, and financial aid programs. Assist in completing necessary paperwork and provide transparent information about costs involved. Payment Handling: Collect payments from parents or guardians, ensuring accuracy and transparency. Guide them through payment processes, issue receipts promptly, and maintain detailed payment records. Financial Aid Processing: Receive and review applications for financial assistance, verifying authenticity and eligibility. Collaborate with relevant stakeholders to assess and facilitate financial aid for qualifying students. Manage communication between students and sponsors, maintaining accurate sponsorship records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely to interested parties. Advocacy and Communication: Effectively communicate the advantages and unique features of the institute, highlighting its success record, personalized coaching, infrastructure, individualized attention, and support systems. Financial Assistance and Fee Structure: Discuss the institute's fee structure, payment options, scholarships, and financial aid programs. Assist in completing necessary paperwork and provide transparent information about costs involved. Payment Handling: Collect payments from parents or guardians, ensuring accuracy and transparency. Guide them through payment processes, issue receipts promptly, and maintain detailed payment records. Financial Aid Processing: Receive and review applications for financial assistance, verifying authenticity and eligibility. Collaborate with relevant stakeholders to assess and facilitate financial aid for qualifying students. Manage communication between students and sponsors, maintaining accurate sponsorship records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information. Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records. Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information. Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records. Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information. Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records. Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information. Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records. Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students, listen attentively to their concerns, and provide professional assistance. Information Management: Develop and maintain FAQs; ensure accurate and updated program, facility, and fee structure information. Program Familiarization: Gain in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain clearly to prospective students. Advocacy and Communication: Highlight the institute's unique strengths including success rates, coaching style, infrastructure, and student support. Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information. Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records. Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.

Key Responsibilities Warm Greeting and Inquiry Handling: Welcome parents and students warmly, creating a positive first impression. Listen attentively to their concerns and queries, providing friendly and professional assistance throughout their visit. Information Management: Develop and maintain a comprehensive FAQ document covering common inquiries. Ensure access to accurate information about the institute's programs, facilities, policies, and fee structures. Program Familiarization: Acquire in-depth knowledge of the institute's offerings, including entrance exam preparation programs, course curriculum, faculty expertise, and hostel facilities. Explain these details clearly and concisely to interested parties. Advocacy and Communication: Effectively communicate the advantages and unique features of the institute, highlighting its success record, personalized coaching, infrastructure, individualized attention, and support systems. Financial Assistance and Fee Structure: Discuss the institute's fee structure, payment options, scholarships, and financial aid programs. Assist in completing necessary paperwork and provide transparent information about costs involved. Payment Handling: Collect payments from parents or guardians, ensuring accuracy and transparency. Guide them through payment processes, issue receipts promptly, and maintain detailed payment records. Financial Aid Processing: Receive and review applications for financial assistance, verifying authenticity and eligibility. Collaborate with relevant stakeholders to assess and facilitate financial aid for qualifying students. Manage communication between students and sponsors, maintaining accurate sponsorship records.

Job Title: Sr. Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Location: IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the