179 Program Delivery Jobs - Page 8

About The Role Collateral- Associate Program Manager Job TitleSenior Process Manager - SkillCollateral Chandigarh |Full-time (FT)|Financial Markets Shift Timings-APAC/EMEA/ NAM |Management Level- APGM The Client Lifecycle Practice team is a cross-functional team of operations, sales and marketing, technology, and product professionals who are all passionate about developing a global client lifecycle practice. The KYC (Know Your Customer) Operations Sr. Manager role is a unique intermediate management-level position within the KYC Practice team responsible for establishing KYC program delivery strategies, policies, procedures, and processes, and running KYC programs for eClerxs client delivery engagements. The overall objective of this role is to ensure the development and management of KYC programs at eClerx. In this role, you will not only be responsible for operations management, but also collaborate with KYC process SMEs, product managers, and technologists to set new standards in the KYC and Client Lifecycle space, and shape and crystallize our playbook for innovating at scale. Specifically, you will have two functional roles Collateral- Associate Program Manager Responsibilities- Establish delivery strategies, policies, and procedures for various KYC programs. Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively. Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations. Address sub-standard work or work that does not meet the firm's/client's expectations. Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx. Develop a point of view on key global trends and regulations, and how they impact clients. In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs. Operations Management Manage KYC Operations for eClerxs clients in line with global and regional regulatory requirements. Monitor and resolve issues, and establish preventative controls to manage operations risk. Oversee the day-to-day global operations to ensure the team is operating effectively. Ensure controls designed to minimize the operational risks are in place and satisfactory to clients. Lead delivery strategies aimed at improving client experience and mitigating regulatory concerns. Ensure procedures, policies, and guidelines are kept up to date for the program. Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings. Oversee allocation of resources and costs to manage priorities to meet goals and objectives effectively. Qualifications- 8+ years of experience in KYC, AML, and Client Due Diligence Operations. KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred) Hands-on with the ability to multi-task Tech/ops transformation experience is a plus Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgment and autonomy. Consistently demonstrate clear and concise written and verbal communication. Experience in data analysis with intermediate/advanced Microsoft Office Suite skills. Proven ability to manage multiple activities and build/develop working relationships. Effective prioritization and time management. Exceptional ability to influence and motivate partners to the KYC process. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail. Bachelor's degree/University degree or equivalent experience

Delivery Manager Chennai 5 days work from office Qualifications 15 years of IT and business experience in progressively complex delivery roles including development, implementation, and maintenance of systems Bachelors degree in computer science, Business, or Engineering or equivalent work experience required. Excellent communication, interpersonal, written and verbal communication skills Strong presence in meetings Elevated attention to detail Advanced MS Excel, Visio and PPT skills Skilled in JIRA, Confluence Ability to deliver under tight deadlines with often shifting priorities. Previous technical project management experience in a dynamic high-technology environment is a key to success in this position. Hands on experience with Waterfall, Hybrid and Agile methodologies Hands on experience in estimation of work Experience in transition and transformation of large-scale initiatives from traditional development methodologies to Agile techniques Responsibilities Own an end-to-end delivery portfolio of small-large projects within Retail, Banking, Hospitality industry. Lead a team of geographically dispersed technologists in multiple time zones. Leverage an established governance framework for demand management of incoming requests from multiple teams. Work with PM and DM to prioritize, plan, schedule and deliver the projects. Coach, mentor and manage the team in delivery excellence in accordance with Photon standards. Work with team leads to identify, track, and mitigate interdependencies between workstreams. Provide verbal and written status, risks, and issues updates. Comfortable engaging with Clients at different levels of the organization Author and review contracts (Statements of Work), ensure completeness of information & status updates, as well as escalate any roadblocks and delays. Understanding of various types of agreements, such as Fixed Price, T&M, is required. Ensure all Compliance, including training and Audit requirements are completed ahead of schedule. Create different types of executive level reporting decks, with varying level of data detail. Proactively identify risks and opportunities Identify risk mitigation strategies and contingency plans for all identified risks. Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the client. Develop and maintain lessons-learned inputs in the project repository for utilization on future projects. Ensure all defined processes are used within Score to successfully implement projects.

Job Title: Associate Director - Program Management Location: Gurgaon (On-site) Experience: 12+ Years Reports To: Senior Leadership Team Size: 1 Direct Report (Technical Program Manager), with potential to grow About the Role: GreyOrange is seeking a high-impact Associate Director - Program Management to lead technical program delivery for a fast-scaling robotics and AI-driven business unit. This role demands both strategic leadership and hands-on execution ideal for a candidate who thrives in ambiguity, operates with urgency, and brings clarity, structure, and momentum to complex programs. You will work cross-functionally and with external hardware and software development partners to ensure on-time, high-quality delivery of cutting-edge automation solutions for global clients. This role carries high visibility and requires a proactive, resilient, and execution-focused leader. Key Responsibilities: End-to-End Program Execution: Own and drive technical program delivery across internal teams and external partners ensuring timelines, budgets, and customer KPIs are consistently met. Operate in Ambiguity: Work through evolving or unclear situations. Bring method to madness by defining repeatable processes, setting up systems, and aligning teams toward outcomes. Hands-on Leadership: Though you ll have a small team, this role demands individual contribution . Roll up your sleeves to solve problems, track execution, write plans, or work across functions especially when scaling up. Cross-Functional Collaboration: Partner with Sales, Project Management, Delivery, Supply Chain, I&C, and Operations teams to align on program goals, interdependencies, and execution plans. Partner Management: Manage and align robotic hardware and software development partners to ensure quality, integration, and delivery timelines are met. Escalation & Risk Management: Lead resolution of critical issues that impact delivery; proactively flag risks and drive mitigation plans. Process Creation & Optimization: Identify operational gaps and define scalable, efficient workflows to streamline delivery and execution velocity. Executive Communication: Communicate program status, risks, and escalations clearly and concisely to executive leadership and external stakeholders. Team Development: Mentor and guide the Technical Program Manager and build a foundation for a larger team as the business scales. Requirements: Experience: 10+ years in program management roles, preferably in product-driven tech environments (robotics, IoT, SaaS, automation). Experience with US and Europe clients is required. Execution-Oriented: A doer and builder capable of both strategic thinking and getting into the weeds to ensure delivery. Technical Acumen: Strong understanding of software development and delivery; exposure to hardware systems, supply chain, and integrated solutions. Ambiguity & Scale: Proven success navigating ambiguous, evolving environments and implementing scalable systems without slowing down momentum. Stakeholder Influence: Strong interpersonal and influencing skills to lead across functions and manage vendors. Communication: Executive-level written and verbal communication skills; confident in leading tough conversations and aligning diverse stakeholders. Nice to Have: Prior experience in robotics, logistics, or automation sectors Familiarity with supply chain processes PMP or Agile certifications Experience with global programs and remote stakeholder management What We Offer: A pivotal role in shaping the future of robotics, SaaS, and AI The opportunity to operate at the intersection of software, hardware, and operations A chance to build programs, processes, and teams from the ground up High visibility with leadership and significant learning opportunities

We are looking for an exceptional candidate to lead a portfolio of programs in the domain of data analytics, data engineering, reporting and insights, in the Data Analytics Services team of GSS. You will be responsible for scaling and overseeing company-wide programs focussed around data analytics services. You will have the opportunity to drive the analysis behind various product, engineering and operations related decisions @ Uber. You will perform a range of activities demonstrating your analytical thought leadership and will be involved in leading multiple data-driven projects. You will be leading a team of program managers in the domains of data analytics, data engineering and reporting, as we'll as help manage large vendor operations across multiple sites in driving this charter forward. ---- What You Will Do ---- Program delivery leadership - lead multiple data analytics programs at Uber, with the scope including (but not limited to) Metrics and KPI design and development BI, dashboards and reporting solutions design and development Data engineering for analytics - pipelines, data mart design and implementation Analytical deep dives, insights generation Insights for experimentation (eg, A/B testing) and other product initiatives Vendor delivery management - develop, manage and maintain vendor relationships and delivery in the domains of data analytics, including their delivery performance and quality, vendor talent sourcing and selection, managing cost and financials, run vendor transitions when needed Team management - develop, coach and mentor the team (including team leads) consisting of data analytics/engineering program managers and analysts, and enable their career development and performance management Stakeholder management - engage with and actively manage the business relationships with Uber (and when needed, external) stakeholders across product, operations, engineering and other teams globally, with the ability to represent Data Analytics Services deeply, and the rest of GSS capabilities in general as we'll Innovation and thought leadership - identify opportunities for automation and self service products and solutions in the data analytics domain, leverage leading disruptive technologies like genAI, and implement them at scale to realize business impact Best practices - continually improve ways of work, enhance delivery maturity, elevate governance and impact Culture champion - participate at GSS level overall, to drive organizational culture ---- What You Will Need ---- 10+ years of experience in the domains of data analytics, data engineering, reporting, insights generation - both from a technical perspective as we'll as in a consultative manner - solving for complex problems at scale Technical familiarity and experience with leading data analytics tools and softwares (python, SQL, google suite and others) Experience in stakeholder management - with internal or external client stakeholders at senior levels, ability to engage strategically as we'll as manage tactical governance Excellent team management and supervisory skills Familiarity with managing vendors, or deep experience working in a client-vendor setup Strong ability to communicate, bring clarity of thought in messaging for senior management as we'll as broader teams Track record of driving innovation and continuous improvement in data analytics services Strong collaboration skills and abilities - working across silos and team structures to drive impact effectively Ability to work in a global organization across locations and time zones ---- Preferred Qualifications ---- Education in technical domains like engineering, econometrics, statistics, business management Familiarity with software product/tech domain is a plus Strong business acumen, willingness to take smart risks and grow Ability to get hands-on and go deep and be very detail oriented where needed, and zoom out to see and manage the big picture Sense of ownership - self starter who can take a charter and define goals, execute plans Experience in handling large teams, and senior tenured reportees Familiarity with genAI tech and tools, industry-leading ML capabilities as they apply to data analytics, is a plus. Ability to understand what new tech/tools can do, and be able to apply them in the context of business Good prioritization and time management skills