3 Productvendor Knowledge Jobs

The role is responsible for alarm analysis, operation-maintenance, troubleshooting, and Change Request Implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. Additionally, it involves trouble ticket analysis and resolution of issues raised by customers or L2 teams. Fault management on all routers and switches equipment is essential, along with following up with support in case of escalated cases. You will actively supervise ITSM Ticket queues to maintain Mean Time To Restore (MTTR). Analytical skills like logical thinking, problem-solving, and handling assignments are crucial. Identifying the root cause of incidents categorized as P0/P1/P2/P3/P4 and recommending appropriate resolution actions are part of the responsibilities. You will be the first point of contact for supporting any alarm/event/KPI-related issues and closely collaborate with the Field Team for all field activities such as hardware failures and node unreachable situations. Ensuring timely restoration of services to maintain good customer experience and high service availability in line with Service Level Agreements (SLAs) is a key aspect of the role. Proactive involvement is required to detect possible failures and ensure incident restoration/avoidance when engaged by Incident Managers or MS Automated Service Function. This includes conducting node health checks, backups, and troubleshooting identified deviations, as well as sharing details for Major Incident Reports (MIR) and Customer Service Requests (CSR) with respective teams. End-to-end network understanding, 3PP/OEM handling, problem management support, data analytics, and customer governance handling are also part of the responsibilities. The ideal candidate will have experience in IP Firewall on Cisco ASA/Firepower/FTD, along with good knowledge of IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP Security protocols (IPSEC, GRE, VPN, CGNat), CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, and telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces) is required. Product/Vendor knowledge on CISCO (mandatory) and Ericsson (preferable), good communication skills, and troubleshooting abilities are essential. The candidate should have 3-7 years of relevant experience in the IP domain.,

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will need to identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions for other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support for any alarm/event/KPI related issues and will have close collaboration with the field team for all field activities such as hardware failures and node unreachable instances. Ensuring timely restoration of services to maintain MTTR for good customer experience and high service availability to meet Service Level Agreements (SLA) is crucial. Proactive involvement in detecting possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function is required. You will also be responsible for node health checks, backups, and troubleshooting any deviations identified, along with sharing details for MIR & CSR to respective teams. Having an end-to-end network understanding and handling 3PP/OEM, problem management support, data analytics, and customer governance will be part of your responsibilities. You will need expertise in IP firewall on Cisco FTD + Firepower + ASA, good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP security protocols such as IPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, as well as telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication and troubleshooting skills are essential for this role, along with having 5-10 years of relevant experience in the IP domain.,

Join our Team This role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes (like routers, switches, firewalls, load balancers, and security gateways etc). You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers/L2 teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. You will actively supervise ITSM ticket queues to maintain MTTR. Analytical skills like logical thinking, problem-solving & handling assignments are mandatory. Identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions and other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support of any alarm/event/KPI related issues. Close collaboration with the field team for all field activities (hardware failures, node unreachable, etc.). Ensure timely restoration of services to maintain MTTR for good customer experience & high service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engaged by the Incident Manager or MS Automated Service Function. Perform node health checks and backups & troubleshoot the deviations identified. Share details for MIR & CSR to respective teams. Have an end-to-end network understanding. Handle 3PP/OEM, problem management support, data analytics, and customer governance handling. You should have good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Knowledge of IP security protocols- IPSEC, GRE, VPN, CGNat. Familiarity with CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G service flow & interfaces). Product/vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication & troubleshooting skills. 6-10 years of relevant experience in IP domain.,