3 Productvendor Knowledge Jobs

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3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

The role is responsible for alarm analysis, operation-maintenance, troubleshooting, and Change Request Implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. Additionally, it involves trouble ticket analysis and resolution of issues raised by customers or L2 teams. Fault management on all routers and switches equipment is essential, along with following up with support in case of escalated cases. You will actively supervise ITSM Ticket queues to maintain Mean Time To Restore (MTTR). Analytical skills like logical thinking, problem-solving, and handling assignments are crucial. Identifying the root cause of incidents categorized as P0/P1/P2/P3/...

Posted 2 months ago

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5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will ne...

Posted 3 months ago

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6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Join our Team This role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes (like routers, switches, firewalls, load balancers, and security gateways etc). You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers/L2 teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. You will actively supervise ITSM ticket queues to maintain MTTR. Analytical skills like logical thinking, problem-solving & handling assignments are mandatory. Identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution a...

Posted 3 months ago

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