Deputy Manager WFM Capacity Planning Golden Opportunities

7.0 - 11.0 years

0 Lacs

hyderabad, telangana

On-site

You are an experienced Deputy Manager responsible for leading workforce planning and capacity analytics for a large-scale global contact centre. Your role involves utilizing your expertise in forecasting, statistical modelling, and labour planning to enhance operational efficiency and make strategic workforce decisions. Your key responsibilities include building and managing advanced forecasting models using techniques like linear and multi-variant regression and moving averages. You will also lead initiatives for labour, seat, and resource planning, aiming to identify productivity gaps and operational variances. Working with large datasets is essential to extract meaningful insights, trends...

Posted 2 weeks ago

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