471 Productivity Jobs - Page 8

Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification :...

- Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) - Client and organizational targets. - Provide timely feedback and conduct performance review. - Identify low performers and create performance improvement plans.

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

As the Global Head - Workforce Management, your primary role will be to lead the Workforce Management, Demand planning, and fulfilment activities across entities worldwide. You will be responsible for designing and implementing an enterprise workforce fulfilment framework. Your key responsibilities will include empowering talent teams to incorporate demand plans, leveraging internal and external talent intelligence through demand supply analytics, strategic talent fulfilment modelling, and driving capability transformation. In this role, you will also be expected to provide guidance on productivity enhancement opportunities, internal talent development initiatives, and strategic hiring strat...

Candidates should be from BPO/BPM Background Total Experience - 11+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Sec.30; Gurugram College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship man...

Summary: 1. Provide advanced technical support, troubleshooting, and resolution of complex hardware, software, and network issues escalated from L1 support. 2. Design, implement, and maintain data center hardware infrastructure to ensure high availability, performance, and efficiency. 3. Install, upgrade, and troubleshoot IT systems including desktops, servers, network devices, and software applications. 4. Manage and monitor IT infrastructure including LAN, WAN, wireless networks, and endpoint devices. 5. Deliver technical assistance to end users, ensuring minimal downtime and fast issue resolution. 6. Perform preventive maintenance, apply system updates, and ensure compliance with IT secur...

About the Role As a Senior Analyst - Business Transformation and Revenue Assurance, you are expected to: Develop a strong understanding of our business environment Engage with key stakeholders (Sales, Finance, Controllership, Risk) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes Drive Quality and Revenue assurance program to ensure right control mechanisms are established to prevent any revenue risks and compliance gaps Become a process SME in the centralized team to institute quality checks across business operations lifecycle (order to cash) Develop appropriate documentation e.g. SOPs, process flows, user journey...

Overview: Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence. About the Role As Senior Analyst - Business Transformation and Revenue Operations, you are expected to: Develop ...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job Summary: We are seeking a detail-oriented and strategic Supply Chain Manager to oversee and manage the company's end-to-end supply chain operations. This role is responsible for planning, implementing, and monitoring the overall supply chain strategy to maximize efficiency, productivity, and customer satisfaction. Key Responsibilities: Develop and implement supply chain strategies that support business goals. Manage procurement, logistics, inventory management, and distribution. Collaborate with suppliers, manufacturers, and internal departments to optimize processes. Monitor supplier performance and maintain strong vendor relationships. Forecast demand and manage inventory levels to pre...

Job Description: Leads intranet and productivity tools, enabling employee experience. Ensures system alignment, governance, tool adoption Interact Intranet, Adobe Suite, Airtable, Glean, Calendly, Figma, Grammarly, Whiteboarding tools, and collaboration with HR and communications teams. Tools: Key Responsibilities: Lead platform transition, stakeholder onboarding, and governance. Configure intranet workflows, permissions, and content structures. Enable user provisioning and monitor adoption across tools. Maintain content guidelines, UX standards, and support documents. Recommend optimizations for performance and user experience. Coordinate with vendors for support and feature enhancements. T...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Role Overview: You will be responsible for heading the Workforce Management, Demand planning, and fulfilment across all entities globally. Your main tasks will include designing and implementing an enterprise workforce fulfilment framework. Your role will involve empowering talent teams to embed demand plans, enabling internal and external talent intelligence through demand supply analytics, strategic talent fulfilment modelling, and capability transformation. Additionally, you will be advising on productivity opportunities, internal talent development, and strategic hiring in collaboration with sourcing, learning, and talent teams. Key Responsibilities: - Head the Workforce Management, Dema...

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) ...

Roles and Responsibilities Manage project execution, including planning, scheduling, and monitoring progress against milestones. Oversee site activities to ensure compliance with safety protocols and quality standards (QMS). Coordinate with cross-functional teams for effective resource allocation and budget management. Develop and maintain relationships with clients through regular communication and issue resolution. Ensure timely completion of projects within budget constraints by controlling costs and optimizing productivity. Desired Candidate Profile 20-25 years of experience in civil engineering. Minimum 3-5 Years experience as a Project Manager in Commercial / High Rise Building / Data ...

We are seeking an ambitious and proactive Business Operations Assistant to act as the right hand to the Chief Product Officer. This individual will play a critical role in driving business operations, managing key initiatives, and executing business strategies. The ideal candidate is a young, motivated professional eager to learn and take on significant responsibilities in a fast-paced environment. You will be responsible for handling critical business tasks, including follow-ups, managing priorities, and ensuring the smooth execution of projects Key Responsibilities: Follow-up and Coordination Take ownership of ensuring key tasks and projects are on track, following up with internal and ext...

As a Lead - Group Underwriting at Prudential India Health, your role is crucial in designing, implementing, launching, and managing a customer-centric group underwriting function powered by Data & Technology. Your responsibilities include: - Developing and evolving detailed standard operating procedures for comprehensive functioning of Onboarding and Underwriting management processes. - Building processes and teams focused on automation, scalability, and productivity. - Collaborating with various functions such as Technology, Product & Actuarial, Claims, Compliance, Risk Management, Sales, and Finance. - Responsible for day-to-day group underwriting of new business/renewal, creation of RFQs,...

As the Factory Manager, you will oversee all daily operations of the plant ensuring policies and procedures are followed. You will be responsible for developing and implementing processes to maximize safety, quality, productivity, cleanliness, maintenance, and general management within the plant. Additionally, you will have a team of 5 - 6 people reporting to you, and you will be tasked with managing and ensuring the smooth running of operations at all times. Key Responsibilities: - Develop and implement processes to maximize safety, quality, productivity, cleanliness, maintenance, and general management - Manage a team of 5 - 6 individuals to ensure smooth operations - Oversee all daily ope...

Hiring for Team Lead profile for BPO industry

About the Job Skills Process Improvement Cross-functional Collaboration Workflow Optimization Change Management KPI Tracking Project Management Role Overview: We are looking for a highly motivated and experienced Business Operations Manager to lead the creation and implementation of scalable processes across the company. You will work closely with leadership and cross-functional teams to identify ine?ciencies, design operational frameworks, and ensure smooth execution of business activities. Key Responsibilities: Design, develop,implement, upgrade the business operations process ,resource management and workflows tailored to a fast-paced startup environment. Analyze current operational proce...

Job Role & Responsibilities Role Utility Manager Responsibilities Utilities & production Equipments Scheduling and conducting preventive maintenance activities,(IR, TBM) and predictive maintenance (CBM) Hands on Experience in Mechanical Assembly, Sub-assembly, Hydraulics & Pneumatics systems Hands on Experience in PLC, CNC, Automation & Robotics (Fanuc, Siemens, Mitsubishi, Allen-Bradly) Knowledge of Mitsubishi, AB, Siemens PLC programming Maintenance of VMC such FRD, AMS Challenger, HMC such as Makino, and SPMS. ID & OD grinding and NTC Cam grinding. Orbital Grinding with CNC control with servo drives for Cam shaft and Crank shaft. Valve finisher machines, Fine boring and Honing machines wi...

Job Role & Responsibilities Role Utility Manager Responsibilities Utilities & production Equipments Operation & Maintenance of 132kV/11KV MRS, 11KV/415V Substations, 11KV D.G. sets. Operation & Maintenance of other Electrical facilities for utility systems like, compressor, chiller, DM / RO Plant, Water Treatment Plant and ETP/STP, AHU, AC systems, UPS systems Liaison with Electricity distribution co. for power requirements / maintenance planning, MIDC, MPCB Scheduling and conducting preventive maintenance activities,(IR, TBM) and predictive maintenance (CBM) Breakdown maintenance / Root cause analysis and corrective actions. Hands on Experience in PLC, CNC, Automation & Robotics (Fanuc, Sie...

Role Overview: At Prudential India Health, we are looking for a talented Lead - Group Underwriting to join our Zero to One team on a mission to make Indians healthier and bridge the health protection gap. As a Lead - Group Underwriting, you will be responsible for designing, implementing, and managing a customer-centric group underwriting function powered by Data & Technology. You will collaborate with various functions to ensure the seamless functioning of underwriting processes and develop innovative plans in the group health space. Key Responsibilities: - Design, implement, launch, and manage a customer-centric group underwriting function powered by Data & Technology. - Develop detailed s...

As a Production Manager in the Spices industry, your role involves planning, organizing, directing, and running day-to-day operations to meet and exceed customer expectations. You will be responsible for increasing production, assets capacity, and flexibility while minimizing costs. Your duties also include ensuring product quality, on-time shipping, and efficient resource allocation. Monitoring operations, analyzing data for optimization, and ensuring plant safety procedures are part of your responsibilities. Additionally, you will address employee issues, maintain reports for management, and oversee equipment and building maintenance. Key Responsibilities: - Plan, organize, and direct day-...

We are looking for a highly skilled and experienced professional to join our team as a Business Support specialist in the Health, Safety, Security & Environment department. The ideal candidate will have 6-8 years of experience in a related field. Roles and Responsibility Develop and implement effective business support strategies to achieve organizational goals. Collaborate with cross-functional teams to ensure seamless execution of projects. Conduct risk assessments and provide recommendations to mitigate potential risks. Ensure compliance with regulatory requirements and industry standards. Provide training and guidance to junior staff members on health, safety, security, and environmental...