2633 Production Support Jobs - Page 7

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Maintaining and troubleshooting network issues, tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Quick analysis of problems reported and resolution Ensure SLA & MTTR are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Proactive alarm monitoring of network equipment 24/7 and coordinate with MNOC with any fault observation Desired Skill sets: Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems

Senior Customer Service Executive - International Transmission, Voice n Mobile The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Required Experience: 2 yrs Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication Location: Mumbai, Pune, Kolkata, Chennai, Noida- India

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

As a SAP BI/BW Consultant at NTT DATA, you will be responsible for both SAP BI/BW development and production support. You will have the opportunity to work with a globally trusted innovator in business and technology services. NTT DATA, a $30 billion company, serves 75% of the Fortune Global 100 companies and is dedicated to assisting clients in innovating, optimizing, and transforming for long-term success. NTT DATA is a Global Top Employer with a diverse team of experts spanning over 50 countries. Our services range from business and technology consulting to data and artificial intelligence solutions. We specialize in industry-specific solutions and offer services for the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure worldwide, NTT DATA is part of the NTT Group, which invests significantly in R&D to support organizations and society in transitioning confidently into the digital future. If you are looking to be part of an inclusive, adaptable, and forward-thinking organization, NTT DATA is the place for you. Join us in Hyderabad, Telangana (IN-TG), India (IN) and be a part of our team that is committed to driving innovation and success for our clients. Apply now to grow with us and contribute to our mission of transforming the digital landscape. Visit us at us.nttdata.com for more information.,

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most challenging digital transformation requirements. With a focus on consulting, design, engineering, and operations, we support clients in achieving their ambitious goals and establishing sustainable, future-ready businesses. Our global presence spans 65 countries with over 230,000 employees and business partners, enabling us to assist customers, colleagues, and communities in thriving amidst a dynamic world. Role Purpose: As a part of the team, your role is pivotal in ensuring the efficient process delivery by overseeing the daily performance of Production Specialists, addressing technical escalations, and fostering technical proficiency among the team members. Requirements: - Possess a minimum of 8 years of experience in Application Development utilizing Java and Advanced Technologies tools. - Demonstrated proficiency in fundamental architecture and design principles, object-orientation principles, and coding standards. - Capable of developing intelligent, scalable, and resilient solutions within tight deadlines, encompassing both high and low-level aspects. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills. - Proficiency in DevOps, CI-CD. - Familiarity with source control, versioning, branching, etc. - Hands-on experience in Agile methodology and Waterfall models. - Extensive background in Application Delivery, including Production Support. - Proficient in presentation and documentation. - Quick learner adept at adapting to new technologies and frameworks. - Knowledgeable about Release Management. - Strong team player with effective collaboration skills. - Ability to recommend future technology capabilities and architectural designs aligning with business objectives, technology strategy, trends, and regulatory requirements. Must Have: - Strong programming skills in Java 8 or above (preferably Java 17). - Proficiency in Java Collections and Streams. - Sound understanding of Data Structures and Algorithms. - Experience in developing secure Spring Framework applications. - Knowledge of Spring DI/Blueprints, Spring Boot, etc. - Familiarity with Design Patterns and Principles. - Proficiency in OR frameworks like Hibernate, JPA, etc. - Expertise in API building (Web Service, SOAP/REST). - Proficiency in Unit testing and code coverage using JUnit/Mockito. Deliver: No Performance Parameter: Measure: 1. Process: Number of cases resolved per day, compliance with process and quality standards, meeting process SLAs, Pulse score, Customer feedback, NSAT/ESAT. 2. Team Management: Productivity, efficiency, absenteeism. 3. Capability Development: Completed triages, Technical Test performance. Mandatory Skills: Spring Boot Experience: 5-8 Years Join Wipro and be a part of our journey to reinvent the digital landscape. We are committed to transforming ourselves into a modern organization that thrives on innovation. If you are someone who is driven by reinvention and seeks continuous growth in your career and skills, Wipro is the place for you. Our business ethos is rooted in purpose, offering you the opportunity to shape your reinvention. Embrace change with us and realize your ambitions. We welcome applications from individuals with disabilities.,

Project Role: Product Support Advisor Experience: 3-8 Years Job Location: Kochi/Bangalore(Hybrid) Skills: Knowledge in Kubernetes, Python, Docker, Linux/Windows, Gitlab and PostGres SQL Job Overview: Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines. Essential Functions • Work with customers and project management teams to gather requirements and translate them into technical specifications • Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. • Helps prepare recurring internal meetings and advises on timeline progression. • Ensures all tickets are up to date. Responsible for ticket escalation as needed. • Builds out weekly client slides. Provides snapshot of projects and status. • Participate in QA, UAT & production launch support related to various customer engagements • Collaborate with product development team to help support platform functionality • Provide Tier 2/3 technical support for custom integrations • Has working knowledge of support processes and working in support environment. • Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience. Knowledge in RabbitMQ/Elasticsearch/Logstash/Kibana Qualifications • Bachelor's Degree Computer Science, a related field, or equivalent experience.

The Application Administrator performs day-to-day system administration for Hatchs enterprise document management systems and plays an important role in technical software support and associated implementations. You will be part of the global Administration support team taking on the responsibility to ensure the Document Management Systems operate in a manner that supports Hatch projects and corporate systems. This role serves as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues, and provides application-level expertise, augmenting the skills and the expertise available via the service desk. The ideal candidate will be a solution driven, customer focused individual with a passion for content management and team collaboration. Responsibilities Provide technical support for primarily the DPD application part of the Application service in Azure hosted as an application in SharePoint as a mission critical environment. Understanding of the DPD integration Understanding of DPD Projects for troubleshooting of problems Understanding of Azure and implementation of applications in Azure App Services Understanding of SharePoint online Manage, support, and resolve complex software, vendor, and proprietary technical issues Monitor applications, document and analyze problems, and publish maintenance schedules Identify and resolve medium to highly complex production problems for support of applications Identify proactive solutions for recurring technology occurrences to benefit the business Maintain system documentation Provide support and training to end-users Maintain current knowledge of relevant technologies as assigned Maintain SLA, system availability, capacity management and performance KPI Collaborate and interact with various stakeholders including the ICT and Development teams Work closely with application development teams and vendors to tune and troubleshoot applications Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments Participate in efforts to develop and implement processes for application and system monitoring Participate in efforts to implement application updates to include upgrades, patches and new releases Develop work plans and track/report status of assigned projects/tasks Responsible for problem management activities such as issue resolution and root cause analysis Qualifications Skills Understand software requirements in Azure Understand the workflow and process requirements of complex application systems Knowledge of Windows / Microsoft Server Technologies including Azure, Hyper-V, SQL, Email, PowerShell, core LAN/WAN networking concepts, IIS, Javascript, HTML and JSON Excellent problem solving/analytical skills and knowledge of analytical tools Excellent verbal, written communication and ability to work well with others Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management Ability to effectively interface with technical and nontechnical staff at all organizational levels Experience Willing to work in IT administration support Demonstrated experience in troubleshooting, repair, and maintenance of technology to include hardware and networking

Project Role: Product Support Advisor Experience: 4-8 Years Job Location: Bangalore(Hybrid) Skills: SFDC Support Shifts: Rotational Key Responsibilities: Configuration and Support: • Implement configuration changes to existing Salesforce objects. • Provide Level 3 support for Salesforce-related issues. • Conduct root cause analysis and implement proactive problem-solving measures. • Develop and maintain standard operating procedures (SOPs) for day-to-day processes. Technical Expertise: • Has experience with Salesforce configuration, flows, approval processes, and automation features. • Is proficient in using tools like Workbench, Data Loader, and Inspector. • Experience with ticketing tools like Remedy force, ServiceNow, Jira, and CSM management. • Understanding of ITIL processes. Process and Quality: • Adhere to ITIL processes and best practices. • Conduct thorough testing of applications in lower environments. • Ensure compliance with SDLC standards and unit testing practices. • Deliver high-quality work within projected timelines and SLAs. Requirement: • 3-5 years of experience in Salesforce, ideally in a support and QA environment. • Salesforce certification in DEV, Administration, Sales Cloud, or Service Cloud. • Knowledge of Salesforce product landscape, Sales Cloud, and Service Cloud. • Experience in the healthcare domain and sales territory hierarchy (preferred). • Expert-level Salesforce configuration skills. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple tasks. • Openness to working on rotational shifts (US EST Timezone). Additional Skills: • Understanding of performance optimization techniques to improve the speed and efficiency of Salesforce environments. • Familiarity with Salesforce security best practices and compliance requirements. • Strong problem-solving and analytical skills to identify and resolve issues. • Willingness to learn new technologies and adapt to changing requirements. • If you are a passionate and experienced Salesforce Administrator who is eager to contribute to our team's success, we encourage you to apply. • Collaborate with stakeholders to determine project needs and deliver solutions within defined timelines.

Project Role: Product Support Advisor Experience: 4-8 Years Job Location: Bangalore/Chennai(Hybrid) Skills: SQL, MDM, ETL, L2/L3 Production Support Shifts: Rotational Key responsibilities: • Test, debug and potentially automate ETL processes using PL/SQL and Json. • Support the production deliverables and investigating production issues. • Communicate with immediate supervisor and other project team members on the status of work in progress, both verbal and written communication • Work very closely on production database/environment • Update project, system, and other technical documents, as required • Work in any of the shifts as demand by project Education: Bachelors/Master's degree in Engineering or equivalent experience Required Technical Skills: • Extensive experience in production L2/L3 support • Excellent debugging, analytical and problem-solving skills • Very good understanding about the production timelines • Preferred experience in any MDM technologies • Extensive experience with SQL, Java, Python, Json scripts and unix scripts. • Hands-on experience in SQL and PL/SQL with the ability to write and tune complex SQL queries in large volume of data in production database • Hands-on experience with any ETL tool such as Informatica, Talend, etc. • Experience in any production issues ticketing tool • Preferred Reltio MDM knowledge • Very good communication skill to interact with client

We are looking for a proactive and detail-oriented Control-M Developer/Scheduler with 34 years of hands-on experience in job scheduling and workload automation using BMC Control-M. The ideal candidate will be responsible for designing, implementing, monitoring, and maintaining batch job schedules to support reliable and efficient business operations. EXPERIENCE: 34 years of experience working with BMC Control-M (V9.x or higher) Solid understanding of job scheduling, dependency management, calendars, and conditions Experience in creating and managing batch jobs for platforms like Windows, Linux, and Unix Familiarity with Control-M Workload Automation modules (File Watcher, Database, SAP, etc.) Basic scripting knowledge (e.g., Shell, Python, or PowerShell) Ability to interpret logs and debug job failures. SPECIFIC DUTIES AND RESPONSIBILITIES: Design, develop, and administer job workflows within the BMC Control-M scheduling environment Schedule and oversee daily batch jobs, ensuring successful execution and timely issue resolution Investigate job failures, determine root causes, and apply effective corrective measures Collaborate with application teams to integrate new batch processes into Control-M Create and maintain comprehensive documentation covering job configurations, dependencies, and process flows Ensure adherence to job scheduling standards and organisational governance policies Contribute to Control-M upgrades, patch installations, and environment migrations Automate recurring tasks through Control-M scripts and APIs (CLI, AAPI, REST) Partner with infrastructure and application support teams to optimise job performance and meet SLAs Provide support for incident, problem, and change management activities related to batch processing OTHER INFORMATION: This is a full-time client site role Open positions 1

Skill to Evaluate: Application Support, sql queries, python, graph databases, analytical, excel, ssis, java [Primary Skills]: Exposure in Supply Chain Management and Supply Chain Analytics Implementation / Support exposure on Supply Chain Management / Planning solutions Exposure in Graph database models, SQL queries /some coding exposure e.g., Java, C, Python, Excel Macro etc. Exposure in various type of supply chain networks model. SSIS Integration skill Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Providing user training to business users and business process training to junior staff, and technical team. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Someone who looks at the bigger picture Experience working in an Agile environment Ability to work with various teams in a complex environment and under pressure Proven experience of gathering and documenting high quality business requirements (functional & non-functional) Strong team player able to share information effectively Ability to be flexible in approach and to manage changing priorities Understand system data structures, data flows and have an understanding of IT landscapes, API development, system design principles and can influence the direction of systems development [Good to have Skills]: Exposure in Supply Planning tools like O9, OMP, Kinaxis, Oracle Fusion Cloud, VB Macro Supply Chain Analytics certifications Knowledge of Remedy on Demand / Other Ticketing Tools Business analyst qualifications

Responsible for Resolving customer issues related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in IT & IoT domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations. Responsibilities Technical administration and troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation. Maintenance of Standard Operating Procedures and Working Instructions Provide managed service support [3rd line support] for all MVNO platforms. This support is applicable for MVNO platforms built on frontend and backend applications/DBs & APIs. Accountability and management of day-to-day support activities and tickets related to B/OSS services (i.e. Webservers/ Application servers, Databases, Integration services and telco component related failures. Provide technical assistance to team members. Provide expertise in the analysis of major incident root cause and follow up with vendors and other corporate teams as needed. Troubleshoot and identify software bugs, perform root cause analysis on performance issues as needed. Work closely with the Level 2 teams on incidents in the affiliate and provide direct follow-up. Work on improving monitoring solution and implement automation wherever needed. Provide QDFs (Quick Data Fixes) wherever required against incidents to resolve customer issues. Provide support on 24x7 - On-call basis. Coordinate with cross functional teams on escalations, tracking, performance issues, and outages. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Role- Sr. System Engineer - Application Support Skills (Must have) - Linux, SQL, Deployment in staging/Production, Shell Scripting. Experience- 4-7 Years Location- Bangalore Notice period: Immediate to 30 Days. Job Purpose: As part of the TP-India application support group, the Sr. System Engineer Application Support will maintain a diverse set of applications using Java and database related technologies. This person will be part of a team, who is responsible in keeping the application up and running at all times, installing patches / upgrading the system, maintain databases, and ensure the application is working smoothly and as intended. This person will possess necessary technical knowledge in Linux, databases, and preferably shell scripting using best practices. Responsibilities Provide level 2 application / product support to our customers Installation of Patch/Upgrade and Testing DB backup, restore, Application Back up, Data Migration, Application Migration Monitoring Alert Emails/Calls and resolving issues Analyze and Troubleshoot issues/bugs and suggest appropriate solutions Investigating and resolving complex technical issues that Tier 1 support cannot handle. Developing and implementing scripts for automating tasks, such as user account provisioning and software deployment. Generate RCA reports on the issues Preparation of various analytical/statistical reports detailing the trends for Product support Ability to monitor health of application and to take immediate action on it Reflow backlog queues (database) Provide excellent customer service to internal and external customer. Qualifications and Education Requirements Masters or Bachelors degree or its equivalent in computer science, information technology, engineering, or related technical field. 4 to 7 years of overall application support work experience. Preferred Skills Strong knowledge in Linux OS Good knowledge in Dockers, Jenkins. Good Knowledge on Apache web servers, Tomcats Strong in Database Fundamentals and SQL. Shell / Perl scripting Good to have skills Knowledge on NoSQL like Mongo DB Exposure to Telecom domain

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today were delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market, and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes, and one of Fortunes 100 Best Companies to Work For. The CRM Database Sustaining Engineering Team deploys and manages some of the largest and most trusted databases in the world. Our customers rely on us to keep their data safe and highly available. Check out our "We are Salesforce Engineering" video below We are Salesforce Engineering About the Position: As a Database Cloud Engineer , you will play that kind of mission-critical role in ensuring the reliability, scalability, and performance of Salesforces vast cloud database infrastructure. Youll help power the backbone of one of the largest SaaS platforms in the world. Were looking for engineers who bring a DevOps mindset and deep database expertise to architect and operate resilient, secure, and performant database environments across public cloud platforms (AWS, GCP). You ll collaborate across systems, storage, networking, and applications to deliver cloud-native reliability solutions at massive scale. The CRM Database Sustaining Engineering team is a fast-paced, dynamic, global team delivering and supporting databases & its cloud infrastructure to meet the substantial growth needs of the business. In this role, you will collaborate with other Application, Systems, Network, Database, Storage and other infrastructure Engineering teams in delivering innovative solutions in an agile, dynamic environment. You will be part of the Global Team and engage in 24*7 support responsibility within Europe. Being part of a global team, you will need to occasionally be flexible in your working hours to be in sync globally. You will also be investing yourself into Salesforce cloud database running on cutting edge cloud technology & responsible for its reliability. Job Requirements Bachelors in Computer Science or Engineering, or equivalent experience. A minimum of 8+ years of experience as a Database Engineer, or similar role is required. Expertise in Database and SQL performance tuning in one of the relational database. Knowledge and hands on experience with Postgres database is a plus Broad and deep knowledge of at least 2 relational databases, including Oracle, PostgreSQL & MySQL. Working knowledge of cloud platforms (such as AWS or GCP) is highly desirable and considered a strong asset. Experience with related cloud technologies: Docker, Spinnaker, Terraform, Helm, Jenkins, GIT, etc. Exposure to zookeeper fundamentals & Kubernetes is highly desirable. Working knowledge of SQL and at least one procedural language such as Python, Go, or Java, along with a basic understanding of C. A solid understanding of coding is highly preferred. Excellent problem-solving skills and Experienced with Production Incident Management / Root Cause analysis. Experience with mission critical distributed systems service, including supporting Database Production Infrastructure with 24x7x365 support responsibilities. Exposure to a fast pace environment with a large scale cloud infrastructure setup. Excellent speaking-listening-writing skills, attention to detail, proactive self-starter. Preferred Qualification Hands-on DevOps experience including CI/CD pipelines and container orchestration (Kubernetes, EKS/GKE). Cloud-native DevOps experience (CI/CD, EKS/GKE, cloud deployments). Familiarity with distributed coordination systems like Apache Zookeeper. Deep understanding of distributed systems, availability design patterns, and database internals. Monitoring and alerting expertise using Grafana, Argus, or similar tools. Automation experience with tools like Spinnaker, Helm, and Infrastructure as Code frameworks. Ability to drive technical projects from idea to execution with minimal supervision. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

About the Opportunity In the dynamic realm of enterprise IT and ERP solutions, our company stands at the forefront of Oracle Fusion technologies, specializing in cost management and inventory modules. Operating within the production support sector, we are dedicated to enabling smooth and efficient business operations through robust Oracle Fusion systems. This role is based in India and requires on-site engagement, ensuring close collaboration with technical teams and stakeholders. Role & Responsibilities Provide end-to-end production support for Oracle Fusion Cost Management and Inventory modules, ensuring high availability and performance. Troubleshoot system issues, analyze error logs, and implement corrective measures to minimize downtime. Collaborate with cross-functional teams to diagnose and resolve production incidents, ensuring compliance with SLAs. Monitor and maintain system health and configuration, implementing process improvements where necessary. Manage cost control workflows and inventory processes to optimize system functionality. Develop and maintain thorough documentation of support processes and technical procedures. Skills & Qualifications Must-Have: Bachelor s degree in Information Technology, Computer Science, or a related field. Proven experience in Oracle Fusion Production Support, specifically with Cost Management and Inventory modules. Strong troubleshooting, analytical, and problem-solving skills in a production environment. In-depth knowledge of Oracle Fusion configuration, integration, and support tools. Excellent communication skills and the ability to work collaboratively in an on-site team setting. Preferred: Prior experience working in a fast-paced, on-site environment in India. Familiarity with SQL databases and performance tuning in a production setting. Experience with incident management systems and continuous improvement practices. Benefits & Culture Highlights Work with cutting-edge Oracle Fusion technologies in the enterprise IT arena. Collaborative and innovative work environment with opportunities for professional development. Competitive salary package and comprehensive on-site benefits. This is a unique opportunity for a skilled Oracle Fusion Production Support Engineer to advance their career within a high-growth environment. If you are passionate about delivering high-quality production support and have a strong background in Oracle Fusion systems, we invite you to apply and join our on-site team in India.

We are looking for a dynamic and detail-oriented Associate Product Manager to assist in shaping and executing the roadmap for our digital platforms This role involves close collaboration with cross-functional teams to deliver seamless and engaging user experiences

Job Description About the Role Were seeking an experienced Tech Lead to drive the architecture and development of scalable distributed systems and complex data pipelines. Youll lead a team of engineers while remaining hands-on with high-performance backend services, implement scalable infrastructure solutions, and design resilient microservices architectures. This role combines technical excellence with team leadership and strategic planning. Responsibilities Technical Leadership Design and implement distributed data processing pipelines using Go, Kafka, and various queueing systems (RabbitMQ, SQS, Redis Streams) Architect microservices using Go with Gin/Echo/Fiber frameworks, implementing circuit breakers, retry mechanisms, and graceful degradation Design and implement horizontal and vertical scaling strategies for compute-intensive workloads Optimize resource utilization through intelligent load balancing, caching strategies, and connection pooling Build event-driven architectures with Apache Kafka, including topic design, partition strategies, and consumer group management Design polyglot persistence solutions across MongoDB (document modeling, aggregation pipelines), MySQL (query optimization, indexing strategies), and Neo4j (graph traversal optimization) Implement comprehensive monitoring and observability using Prometheus, Grafana, ELK stack, and distributed tracing (Jaeger/Zipkin) Infrastructure DevOps Design Kubernetes deployments with advanced patterns: StatefulSets, DaemonSets, Jobs, and CronJobs Implement auto-scaling strategies: HPA, VPA, and cluster autoscaling based on custom metrics Manage multi-environment deployments with GitOps workflows (ArgoCD/Flux) Design disaster recovery and backup strategies across multiple regions Implement cost optimization strategies for cloud resources Requirements Team Leadership Management Lead a team of 5-8 engineers, conducting regular 1:1s and career development discussions Drive sprint planning, backlog grooming, and capacity planning for quarterly deliverables Define and track team OKRs aligned with organizational goals Conduct performance reviews and create individual development plans Foster a culture of technical excellence through code reviews, design reviews, and knowledge sharing sessions Manage stakeholder expectations and communicate technical decisions to non-technical audiences Lead incident response and post-mortem processes Strategic Planning Collaborate with Product and Business teams to translate requirements into technical roadmaps Perform capacity planning for infrastructure and team resources Drive technical debt reduction initiatives while balancing feature delivery Establish engineering best practices, coding standards, and documentation guidelines Lead architectural decision records (ADRs) and technology evaluation processes Required Technical Skills Backend Development Go Expertise: Advanced proficiency in concurrency patterns (worker pools, channels), memory optimization, and building production-grade middleware with proper error handling and context propagation. Distributed Systems Message Streaming: Deep understanding of Kafka internals including partitioning strategies, consumer group management, and implementing exactly-once semantics with proper data serialization. Microservices Patterns: Hands-on experience with service mesh, API gateways, distributed caching, and implementing saga patterns for distributed transactions. Scaling Performance Horizontal Scaling: Expertise in load balancing (L4/T4/A10), database sharding, read replicas, and CDN integration for distributed workloads. Vertical Scaling: Strong knowledge of CPU/memory profiling, GPU acceleration for compute-intensive tasks, and resource optimization strategies. Data Systems MySQL/POSTGRES: Experience with query optimization, indexing strategies, and connection pooling for RDBMS performance tuning. Cloud Infrastructure Kubernetes: Production experience with CRDs, operators, network policies, and implementing RBAC for multi-tenant environments. Observability: Expertise in distributed tracing, custom metrics, log aggregation, and defining SLI/SLOs for system reliability. Tools knowledge Required Experience 7-10 years of software engineering with 4+ years in distributed systems 2+ years of technical leadership or team lead experience Proven track record of leading projects from conception to production Experience managing cross-functional technical initiatives Background in 24x7 production support and on-call rotation management Experience with compliance and security requirements (SOC2, GDPR) Read from our satisfied Clients See how Metadome.ai helped transform these businesses. MG Motors Kapil Bajaj Head of Digital Transformation Metadome.ai has helped us create an efficient car dealership model that is light on inventory and costs with their immersive product visualization technology, and we are scaling it across all shopping malls in India. Hero Motocorp Sabyasachi Ghosh Product Manager- Digital Solutions Our 4-year partnership with Metadome has been transformative. Metadomes expertise in AR, VR, and 3D configurators, enables our creativity and ensures stunning, engaging experiences. Metadomes solutions drive real business outcomes and keep us ahead in the industry. Theyre not just partners; theyre dedicated allies, always putting excellence and client satisfaction first. MG Motors Kapil Bajaj Head of Digital Transformation Metadome.ai has helped us create an efficient car dealership model that is light on inventory and costs with their immersive product visualization technology, and we are scaling it across all shopping malls in India. Hero Motocorp Sabyasachi Ghosh Product Manager- Digital Solutions Our 4-year partnership with Metadome has been transformative. Metadomes expertise in AR, VR, and 3D configurators, enables our creativity and ensures stunning, engaging experiences. Metadomes solutions drive real business outcomes and keep us ahead in the industry. Theyre not just partners; theyre dedicated allies, always putting excellence and client satisfaction first. Metadome is an award-winning global AR, VR, 3D, and AI technology company that enables brands to create and deploy immersive customer experiences across web, app, and in-store platforms in the mobility industry. Solutions

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Alight is seeking a skilled and passionate Senior ETL Software Developer to join our team. As the Senior ETL Developer, you will be a member of a team responsible for various stages of software development, including understanding business requirements, coding, testing, documentation, deployment, and production support. As part of the ETL development team, you will focus on delivering high-quality enterprise caliber systems on Informatica PowerCenter, focused on source and targets to/from flat files, MS Dynamics CRM and Microsoft SQL Server. Your primary role will involve participating in full life-cycle data integration development projects. Qualifications: Knowledge & Experience: 7+ years of data integration, data warehousing, or data conversion experience. 4+ years of SQL writing and optimization experience. 5+ years of Informatica PowerCenter experience. 3.5+ years working with Microsoft SQL Server Management Studio. Experience with XML file data integration. Experience with UNIX shell scripting. Experience with Microsoft Dynamics or other CRM system preferred. Strong understanding of using ETL tools to integrate internal and third-party systems. Excellent analytical and critical thinking skills Strong interpersonal skills with the ability to work effectively with diverse and remote teams Experience in agile processes and development task estimation Strong sense of responsibility for deliverables Ability to work in a small team with moderate supervision Responsibility Areas: Design software solutions for small to medium complexity requirements independently, adhering to existing standards Develop high-priority and highly complex code for systems based on functional specifications, detailed design, maintainability, and coding and efficiency standards, working independently Estimate and evaluate risks, and prioritize technical tasks based on requirements Collaborate actively with ETL Lead, Product Owners, Quality Assurance, and stakeholders to ensure high-quality project delivery Conduct and supervise formal code reviews to ensure compliance with standards Utilize appropriately system design, development, and process standards Write and execute unit test cases to verify basic functionality, both for your own code and that of your peers Create, maintain, and publish system-level documentation, including system diagrams, with minimal guidance Ensure clarity, conciseness, and completeness of requirements before starting development, collaborating with Business Analysts and stakeholders to evaluate feasibility. Take primary accountability for meeting non-functional requirements. Education: Bachelors degree (with preferred concentrations in Computer Science, MIS, Engineering) or equivalent work experience. Master s Degree in related area preferred. Computer application certifications, as applicable. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Job Position Summary The MetLife Corporate Technology (CT) organization is evolving to enable MetLife s New Frontier strategy. With a strong vision in place, we are a global function focused on driving digital technology strategies for key corporate functions within MetLife including, Finance, Actuarial, Reinsurance, Legal, Human Resources, Employee Experience, Risk, Treasury, Audit and Compliance. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate. As part of Tech Talent Transformation (T3) agenda, MetLife is establishing a Technology Center in India. This technology center will perform as an integrated organization between onshore, offshore, and strategic vendor partners in an Agile delivery model. We are seeking a highly skilled hands-on delivery engineer who is responsible for partnering with Internal Audit Leaders, third party vendors and IT Executives to lead global transformation projects with the goal of attracting, developing and retaining talent across the organization. This position will be a part of a fast-paced IT team leveraging technology expertise that spans across Java, REACT, Python, Azure and AI. He/she should be a strategic thinker, an effective communicator, and an expert in technological development. Key Relationships Internal Stake Holder Corporate Technology Control Functions Leader, Control Functions Leadership team, India Corporate Technology AVP, and Business process Owners for Internal Audit Key Responsibilities Stakeholder Management - Managing key business stakeholders to deliver required technology capabilities to support the digital transformation agenda. Driving prioritization of the product backlog. This includes managing key vendors providing the resources, SaaS & other capabilities. Technology Implementation Implement and support projects on Internal Audit Technology platforms, specifically Azure Cloud. Ways of Working Adoption of the Agile ways of working in the software delivery lifecycle. E2E Software Lifecycle Management (Architecture, Design, Development, Testing & Production) Evaluate/Implement technical solutions supporting Internal Audit and SAAS based solutions, talent development, performance management, and workforce analytic Work with Functional Experts to translate user requirements into Technical Specifications Partner with internal business process owners, technical team members, and senior management throughout the project life cycle Act as the intermediary to facilitate a clear understanding among all parties about business assumptions and requirements, design, technical, testing, and production migration requirements Drive the resolution and troubleshooting of issues during development and post- production support. Responsible to Support Day-to-day business enhancements Knowledge, Skills, and Abilities Education A Bachelors/masters degree in computer science or equivalent Engineering degree. Candidate Qualifications: Education: Bachelors degree in computer science, Information Systems or related field Experience: Required: 2+ years of experience in Controls Technology (Compliance, Audit, Legal, Risk) implementation & support; preferably cloud based solutions Global SAAS based Internal Audit or other control functions technology implementation experience Familiar with technology landscape supporting integration solutions such as Azure, Databricks, API Management Prior lead role or project management experience Experience in both front-end (e.g. REACT) and back-end technologies (e.g. Node.js, Python, Java), including Restful API design and microservices architecture Experience with MS Project, Visio, Excel, PowerPoint and related project delivery utilities. Preferred: Azure Cloud Certifications OTBI and BI Reports development Ability to manage systems testing including unit, QA, end to end and user acceptance testing Experience managing vendors to SLA s. Proven experience collaborating with peers to establish best practices to achieve high service levels. Skills and Competencies: Competencies Communication: Ability to influence and help communicate the organization s direction and ensure results are achieved Collaboration: Proven track record of building collaborative partnerships and ability to operate effectively in a global environment People Management: Inspiring, motivating and leading diverse and distributed teams Diverse environment: Can-do attitude and ability to work in a high paced environment Tech Stack Development & Delivery Methods: Agile (Scaled Agile Framework) DevOps and CI/CD Azure DevOps, JFrog Development Frameworks and Languages: Java REACT SQL Python Azure: Functional Knowledge of cloud based solutions Development Tools & Platforms Test Automation Security and Monitoring: Authentication/Authorization (CA SiteMinder, MS Entra, PingOne)

About the Role We are seeking experienced Senior Developers to join our dynamic team responsible for the development and ongoing support of critical enterprise applications. This role demands a high level of technical expertise, independence, and a proactive approach to problem-solving in a fast-paced environment. Key Responsibilities Design, develop, and maintain robust applications using C#, SSIS, and SQL Support and troubleshoot business-critical systems with minimal supervision Handle large-scale data processing (millions of rows) efficiently Collaborate with cross-functional teams to implement modern development practices Ensure high availability and performance of applications in production Work in overlapping U.S. time zones to support global stakeholders Required Qualifications 6+ years of hands-on experience in software development (8+ preferred) Strong proficiency in C#, SSIS, PL/SQL, and SQL Server Proven experience in data-intensive applications Familiarity with modern software development methodologies (Agile, CI/CD, etc.) Familiar with using Jira to track and update progress Ability to work independently and manage production support responsibilities Able to work in a fast pace environment as business needs can shift year over year Preferred Qualifications Experience with Azure Cloud services (Data Factory, Azure SQL, Databricks etc.) Exposure to DevOps practices and tools such as Jenkins Strong analytical and communication skills Why Join Us Work on mission-critical applications that drive real business impact Be part of a collaborative and innovative team Enjoy flexibility with remote work and time zone overlap Opportunities for career growth and continuous learning #LI-BS1 "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

Primary Skills - Good knowledge of Oracle DB, Oracle SQL-PL/SQL, Oracle Forms, Java, JavaScript, XML, basic Unix shell scripting Good knowledge of FLEXCUBE UBS Core, DDA, Payment, Treasury and Loans modules. Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle FLEXCUBE UBS. Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools Hands on Expertise in Microsoft Office tools including Word, Excel Good Communication, Presentation and Client handling skills Secondary Skills - Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database Functional knowledge of banking systems. Experience on development and implementation of Interfaces, Batch operations, Trouble shooting, and resolution of issues encountered in Testing cycles. Good Problem solving and debugging skills. Career Level - IC2 Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

Primary Skills - Good knowledge of Oracle DB, Oracle SQL-PL/SQL, Oracle Forms, Java, JavaScript, XML, basic Unix shell scripting Good knowledge of FLEXCUBE UBS Core, DDA, Payment, Treasury and Loans modules. Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle FLEXCUBE UBS. Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools Hands on Expertise in Microsoft Office tools including Word, Excel Good Communication, Presentation and Client handling skills Secondary Skills - Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database Functional knowledge of banking systems. Experience on development and implementation of Interfaces, Batch operations, Trouble shooting, and resolution of issues encountered in Testing cycles. Good Problem solving and debugging skills. Career Level - IC1 As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.

Primary Skills - Good knowledge of Oracle DB, Oracle SQL-PL/SQL, Oracle Forms, Java, JavaScript, XML, basic Unix shell scripting Good knowledge of FLEXCUBE UBS Core, DDA, Payment, Treasury and Loans modules. Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle FLEXCUBE UBS. Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools Hands on Expertise in Microsoft Office tools including Word, Excel Good Communication, Presentation and Client handling skills Good design skills Good Team handling skills Secondary Skills - Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database Functional knowledge of banking systems. Experience on development and implementation of Interfaces, Batch operations, Trouble shooting, and resolution of issues encountered in Testing cycles. Good Problem solving and debugging skills. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.