4508 Production Support Jobs - Page 5

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software ...

Primary PL/SQLL/SQL Expertise: Proficient in writing, debugging, and optimizing PL/SQL code, including stored procedures, functions, packages, and triggers. Database Design and Management: Understanding of database modeling, normalization, and performance tuning, including the ability to analyze and optimize database queries. Scripting and Automation: Proficient in Linux/Unix systems along with Shell Scripting. Ability to automate tasks and build scripts for deployment, configuration, and other DevOps activities. Cloud Infrastructure Knowledge: Strong understanding of cloud architecture best practices, standards and services Good knowledge on container manager (Docker) and container orchestr...

As a Product Software Engineer, you will build upon your foundational skills to develop and enhance software programs. With a focus on innovation and user satisfaction, youll collaborate with your team to improve the performance and usability of our products, ensuring they meet the high standards our users expect. Responsibilities: Develop and maintain cloud-native applications. Manage projects utilizing multi-tenant architectures and microservices to ensure robust and scalable solutions. Collaborate with the Architecture team to make key architectural decisions, following best practices and aligning with the overall strategy. Take full responsibility from initial design and build to release...

About Business line/Function: Application for local analytics and digital invoicing. The application is used in multiple regions within BNP Paribas group. The application can generate automatic invoices, tracking and recording settlements for payments received and accounting the same. It has inbuilt reporting tool for tracking invoice status and sending statements and reminder letters to clients for payments. Position Purpose Business analyst role for invoice and accounting application The role is open for a web-based application providing a control framework around the invoice workflow and capturing accounting entries. An invoicing and Accounts Receivable user interface centralise the rebil...

Position Purpose We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management. The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms. This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving Responsibilities Direct Responsibilities Automation Scripting: Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize...

Position Purpose The Application Production Support squads within Agile Production Services Tribe work together with the tribes and Release Engineers on the release of applications on the infrastructure provided by our partners. They also provide 24/7 Level 2 support for certain of these applications. And they assist during the infrastructure releases that involve these applications. Responsibilities Second line support for applications Coordinate production deployments (creation of runbooks + follow-up during the complete deployment). Responsible for monitoring / documentation / life cycle management of these environments and participation in a correct H20 (Handover to Operations). Being fl...

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international b...

Role & responsibilities Providing technical and functional support: Providing technical and functional support Managing incidents within the scope Guaranteeing the eradication of problems Implementing monitoring and supervise the applications technical and functional components: Implementing the system and parameters used to monitor its scope Monitoring the smooth implementation of processing according to the production plan Checking the functional and technical quality of the interfaces / transfers between applications Monitoring the condition of the applications technical components Ensure that the application meets its functional requirements and operates as intended Checking the proper r...

Role & responsibilities The main responsibility of Production ITG - APS organization is to provide applications production support services. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: Application/Infra Incident Management Application/Infra Request Fulfilment Application/Infra Change Implementation Application/Infra Monitoring Application/Infra Automation Functional application support Providing technical and functional support: Providing technical and functional support Managing incidents within the scope Guaranteeing the eradication of problems Implementing monitoring and supervise the applications technical a...

Position Purpose Senior Support Analyst will be responsible to provide level 1 and level 2 functional and technical support, role will require high level of commitment and pro-activeness to maintain the 24*7 availability of the applications leveraging on other sites in follow the sun model. Support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events. Maintaining the application Infrastructure & peripherals in production and staging, managing obsolescence & upgrade activities, Role will be responsible for resolving user queries and provide functional support utilizing systems technical architecture knowledge. Ens...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Associate will be responsible for performing daily tasks related to Income process carried out in the principal lending department. He/ She will work on the daily tasks, monitor the Income events, and process the payments, Redemption event and reconciliation of claims. directly reports to the Team Manager of the Income. The staff will be working closely with Paris management, Relationship management, Front office, and external Brokers /counterparties as part of their daily BAU. Responsibilities Direct Responsibilities Keep up an...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Key Responsibilities: ...

Position Purpose The main responsibility of Production ITG - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: Application/Infra Incident Management Application/Infra Request Fulfilment Application/Infra Change Implementation Application/Infra Monitoring Application/Infra Automation Functional ...

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests) Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate aler...

Sage Intacct - Implementation Senior Associate The RSM Business Applications practice is actively hiring for Sage Intacct Senior Associate. As a Sage Intacct Senior Associate at RSM, you will work with various mid-sized businesses in diverse industries with direct access to business owners. Working on numerous team engagements per year, you will work on several pieces of any assignment not just one small part -- and you will feel a great sense of accomplishment when you are done. The ideal candidate will have knowledge and experience in both accounting and Sage Intaccts cloud-based technology solution along with an understanding of how to leverage technology for process improvement. Key resp...

BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, com...

About Business line/Function: Factories Services is a team responsible for providing production services to different Dev/APS teams. Supports Tools like Jira, Confluence, Jira Align. Manage non-production environments of multiple trading applications Support monitoring platforms like Geneos and Dynatrace Crisis and Command center for Critical Incidents and communications. Position Purpose Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools. Responsibilities Direct Responsibilities Atlassian Jira set-up & configuration (In...

Position Purpose Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks ar...

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities Upgrade of MSBI platform Interactions with Microsoft support Incident / problem management with ServiceNow Liveplay management Coordination with Infrastructure teams (Sy...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow...

Job Summary: We are seeking an experienced and proactive Tier 3 (T3) Support Engineer to join our technical support team. This role is crucial in providing deep-level troubleshooting and support for our production systems and business-critical applications. You will serve as an escalation point for complex issues, requiring strong analytical skills, hands-on experience with Linux systems, SQL databases, and containerized environments using Kubernetes. Key Responsibilities: Provide advanced technical support for production and application issues escalated from Tier 1 and Tier 2 teams. Diagnose and resolve complex issues related to system performance, reliability, and functionality. Perform lo...

Leading and managing the team for L2/L3 support for production systems and applications Monitor system performance and contribute to performance tuning initiatives. Estimating effort, planning sprints, and managing deliverables Conducting code reviews and enforcing best practices Collaborating with architects, QA, and business stakeholders Driving continuous improvement and innovation in database solutions Work experience in Agile/Scrum methodologies Familiarity with incident, problem, and change management processes (ITIL is a plus) Analytical & Problem-Solving Skills - Ability to read and understand legacy code and complex stored procedures - Debugging complex PL/SQL logic and resolving pr...

Design, develop, and maintain Pega BPM applications with integrations, workflows, and business rules. Ensure quality, scalability, and performance while supporting Agile delivery and production stability. Required Candidate profile Experienced Pega BPM Developer (8+ yrs) skilled in designing workflows, integrations, and case management solutions with strong debugging, UAT support, and Agile delivery expertise.

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal g...