2639 Production Support Jobs - Page 40

We are looking for an experienced and proactive Application Support Manager to oversee and manage our technical support team. The ideal candidate will be accountable for the end-to-end engagement with customers, internal stakeholders, and the application support department. This role requires a deep understanding of technical support operations, problem resolution, process improvement, and the ability to manage escalations while maintaining high customer satisfaction. Key Responsibilities: Stakeholder Engagement: Accountable for all aspects of Piramals engagement with customers and key internal stakeholders. Performance Metrics: Responsible for metrics such as Customer Satisfaction (CSAT) and support request average time to resolution. Operational Management: Manage the day-to-day functions of the Application Support department, ensuring efficient and effective service delivery. Issue Resolution: Respond to escalated application support issues, ensuring timely resolution of complex technical problems. Process Improvement: Innovate, design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow, incident, and problem management. Reporting: Assess support statistics and prepare detailed reports on performance, trends, and findings. Training & Development: Oversee and evaluate the teams ongoing training efforts to ensure continuous skill development. Performance Management: Deliver performance evaluations, implement necessary training, and follow the disciplinary process as per company policy. Incident Communication: Communicate with all levels of management regarding Priority 1 and Priority 2 incidents. Technical Experience: Incident Management & Problem Resolution: Oversee incident management and drive the resolution of complex issues. Performance Monitoring: Monitor the performance and capacity of local applications and provide remediation plans to address performance and capacity issues. Stakeholder Communication: Communicate with all stakeholders on problem statements, solutions, intermediate issues, and overall status of work assigned. Requirements: Experience: 8+ years of experience in application support, with at least 3 years in a Technical Support Manager or a similar role in the Software Engineering Department or BFSI Industry. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications: Professional certifications such as ITIL are preferred. - Technical Skills: Deep understanding of Java-based applications, SaaS software, and administration, including troubleshooting experience with web and mobile-based applications. Preferred experience with web technologies such as JavaScript, React, HTML, and CSS. Strong understanding of Postgres, MongoDB, Kibana, AWS, and Linux servers in a production environment. Proficiency in REST API, Microservices, and Kafka. Experience with monitoring tools like Prometheus, Grafana, and logging tools like Loki. Knowledge of Docker, Kubernetes, and Cloud platforms is an added advantage. - Soft Skills: Strong communication skills (oral and written). Excellent problem-solving and analytical skills. Ability to prioritize and manage multiple tasks effectively. Strong time management skills and attention to detail.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst In this role as a Consultant Specialist you will be responsible for the below: Own the requirement gathering and data analysis issues and ensure its resolution by engaging appropriate teams. Leading the discovery of regulatory projects, work with all source system BA s and ensure the data journey is reported. Creation of Business requirement documents. Creation of Functional Scenario s for functional testing if required and with business teams support Create analysis of customer journeys and product functionality, mapping documents and provide inputs for TOR / Project Charter, Test Strategy, Implementation plan, Non-Functional Requirements. Coordinating with business teams to get sign-off for production deployment. Provide Post Production Support after Go-live in terms of addressing business queries. Ensure compliance to HSBC process, procedures, and controls Requirements To be successful in this role, you should meet the following requirements: Technical Business Analyst experience of at least 6+ years of experience in Banking/Finance Domain Should have very good communication skills. Will need to interact with business on day to day basis. Experience as data analyst and strong proficiency in SQL Experience in producing estimation and analysis plan in sync with overall project plan and proactively communicate any deviations to all relevant stakeholder\s S hould have hands-on experience on Agile tools (especially JIRA), MS Office. Expertise in SQL queries Good Communication and coordination skills Self-motivated team player with demonstrated problem solving skills Risk management skills Collaborative working style Business communication Constructive conflict resolution

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank - Markets Technology Team, you will contribute to our Market Data and Orders & Execution KDB database, central to our Cash Equity business. This role is pivotal in managing vast historical and real-time data, driving decisions and strategies across financial and trading platforms. You will be working with a large Equities Trading data set and will be providing services for mission critical trading applications. Job responsibilities Write Q code, develop and maintain applications using our KDB and Q technology stack. Analyze, design and implement solutions for regular business enhancement requests and collaboration with global peers. Implement new compliance and regulatory guidelines for data analytics systems. Contribute in Planning, testing and automation of regular production releases of applications. Communicate with global stakeholders, handle regular user queries and L3 production support requests. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. Experience in the end to end development in the financial sector. 8+ years of experience with KDB product including experience of writing Q code, design patterns, optimization and troubleshooting. Demonstrated ability in managing real-time application for high-stakes financial operations. Able to make decisions in a fast-paced and pressurized environment. Strong work ethic and delivery focused. Proficiency in dynamic teamwork and goal oriented environments. Organizational skills to be able to juggle multiple responsibilities while maintaining focus. Preferred qualifications, capabilities, and skills Experience with cloud environments and deployments Experience with geographically distributed teams We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank - Markets Technology Team, you will contribute to our Market Data and Orders & Execution KDB database, central to our Cash Equity business. This role is pivotal in managing vast historical and real-time data, driving decisions and strategies across financial and trading platforms. You will be working with a large Equities Trading data set and will be providing services for mission critical trading applications. Job responsibilities Write Q code, develop and maintain applications using our KDB and Q technology stack. Analyze, design and implement solutions for regular business enhancement requests and collaboration with global peers. Implement new compliance and regulatory guidelines for data analytics systems. Contribute in Planning, testing and automation of regular production releases of applications. Communicate with global stakeholders, handle regular user queries and L3 production support requests. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. Experience in the end to end development in the financial sector. 8+ years of experience with KDB product including experience of writing Q code, design patterns, optimization and troubleshooting. Demonstrated ability in managing real-time application for high-stakes financial operations. Able to make decisions in a fast-paced and pressurized environment. Strong work ethic and delivery focused. Proficiency in dynamic teamwork and goal oriented environments. Organizational skills to be able to juggle multiple responsibilities while maintaining focus. Preferred qualifications, capabilities, and skills Experience with cloud environments and deployments Experience with geographically distributed teams

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this at senior analyst level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Experience in supporting deployment, maintenance and performance of RPAs in production environment i.e. change management, incident management and release management He/she should possess excellent stakeholder communication skills as they will be liaising between Business stakeholders and RPA team. He/she will be responsible for monitoring live automations and providing MIS to business where required. He/she will be willing to work in shifts as per Business/programme need Experience working in production support role on UIPath, PowerAutomate or similar RPA tools in BFSI sector Hours 45 Job Posting Closing Date: 16/07/2025

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will be: Provide full scope of the day-to-day Production Support service for Online and offline jobs, including live Incidents, incident recovery as well as post-resolution Problem management activities. Participate in crisis calls with periodic updates to business and stakeholders. Bring effective collaboration among various IT teams for quick investigation/incident resolution. Identify & implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents. Work on root cause analysis , Incident recovery , investigations and functional query resolutions. Work closely with the Engineering / product teams to bring technical improvements, performance tuning, cost saving, process efficiencies, demanding SLAs, fix repeated incidents in production. Participate in various change deployments, Disaster recovery, and related post implementation verifications, including pre-activity engagement. Contribute productively to the teams objectives, application support availability and activities to achieve shared goals. Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time. Requirements To be successful in this role, you should meet the following requirements: Experienced IT professional, with experience in supporting iseries based applications. Very good knowledge of Core Banking application - Online and offline jobs and interfaces - MQ, C:D, sFTP, IWS api,programming languages CLLE / RPGLE / DB2400 /SQL Strong analytical skills to identify and resolve problems whilst maintaining service performance and quality of output. Very good hands-on trouble shooting skills is needed, develop quick emergency fixes. Should have solid understanding of production support processes, good Knowledge on Incident/Change/Problem/Service Management process. Strong communication and presentation skills. Should be able to collaborate with teams across multiple regions and ability to manage crisis. Experience in monitoring tools, basic knowledge of Agile (scrum methodologies) and JIRA, RTC, Service Now, Certification like Agile will be added advantage Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure) Good team spirit and qualities like taking ownership, open to work in shifts, support weekend activities, provide assistance, guidance, share knowledge to team and juniors Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Join us as a Site Reliability Engineer You ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ) We ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications This is a great chance to work in a supportive environment with opportunities to advance your personal and career development Were offering this role at associate vice president level What youll do As a Site Reliability Engineer, you ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. Youll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. Youll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems. Other responsibilities will include: Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications Ensuring in-depth understanding of the full tech stack on which the application resides and depends on Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents The skills youll need To succeed in this role, you ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. Youll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana. You ll also need: At least seven years of experience in a Site Reliability Engineer (SRE) or DevOps role Strong experience with cloud platforms like AWS, Azure, Google Cloud and containerization technologies like Docker, Kubernetes Experience with automation and configuration management tools like Ansible, Terraform, and Chef Experience in deployment and release services, automation and troubleshooting Strong verbal and written communication skills Hours 45 Job Posting Closing Date: 10/07/2025

About Commercial & Investment Bank (CIB) Risk India The Commercial Bank Risk India ( CBRI ) team is part of the Risk function for the Commercial & Investment Bank (CIB) at J. P. Morgan. CBRI works closely with the in-country Underwriters and Credit Executives and provides them with in-depth credit risk analysis of clients; as well as recommendations on risk grades and exposures. This covers clients based out of North America for different Risk stripes within CIB Risk Middle Market Banking and Specialized Industries (MMBSI) Asset Based Lending (ABL) Commercial Real Estate (CRE) About Commercial & Investment Bank (CIB) Risk India The Commercial Bank Risk India ( CBRI ) team is part of the Risk function for the Commercial & Investment Bank (CIB) at J. P. Morgan. CBRI works closely with in-country Underwriters and Credit Executives, providing in-depth credit risk analysis of clients and recommendations on risk grades and exposures. This covers clients based out of North America for different risk stripes within CIB Risk Middle Market Banking and Specialized Industries (MMBSI) Asset-Based Lending (ABL) Commercial Real Estate (CRE) Job Description As an experienced Business Analyst, you will be responsible as an Inspection Coordinator, providing concentrated focus on the proper execution of various production support activities, such as Triggering Inspection Announcement letters Primary Inspection Contact Validation Reviewing Third Party Property Inspection Audit reports to identify all Repairs and Maintenance (RM), Health & Safety (H&S), or Excess Deferred Maintenance (EDM) mentioned in any reports, tracking and following up until completion. In addition to Business Analysis, youll interact with colleagues in various lines of business to learn about challenges and opportunities, translating that insight into high-quality, meaningful reports. Youll help optimize and identify new capabilities using lean and value stream mapping techniques. Your role requires deep technological skills, including expertise in everything from data management to functional design. Required Skills and Capabilities Soft Skills Communication Excellent verbal and written communication skills. Influence Ability to influence stakeholders and be a thought partner. Ambiguity Ability to navigate through ambiguity and help define and/or firm up processes/deliverables as needed. Must be a self-starter with the ability to work independently from the manager and/or team. Ability to concurrently manage multiple efforts with competing timeframes and resources. Candidate should be open to working in India evening/USA shifts. Technical Skills Bachelor s degree in computer sciences or equivalent preferred. 3 to 5 years of expertise in Alteryx, Tableau, Python, UiPath Studio, Azure, SharePoint, and other MS Office Applications (PPT, Excel, Visio, Access). Hands-on experience in building small to large-scale automation using the aforementioned tools or any other equivalent. Advanced knowledge of data analysis, as well as the ability to construct complex data queries and collaborate with colleagues. Working experience in project management, value stream mapping, lean six sigma improvements, business analysis, design thinking, and other statistical methods. A working background in a global finance or banking institution is preferred. Location Bengaluru About Commercial & Investment Bank (CIB) Risk India The Commercial Bank Risk India ( CBRI ) team is part of the Risk function for the Commercial & Investment Bank (CIB) at J. P. Morgan. CBRI works closely with the in-country Underwriters and Credit Executives and provides them with in-depth credit risk analysis of clients; as well as recommendations on risk grades and exposures. This covers clients based out of North America for different Risk stripes within CIB Risk Middle Market Banking and Specialized Industries (MMBSI) Asset Based Lending (ABL) Commercial Real Estate (CRE) About Commercial & Investment Bank (CIB) Risk India The Commercial Bank Risk India ( CBRI ) team is part of the Risk function for the Commercial & Investment Bank (CIB) at J. P. Morgan. CBRI works closely with in-country Underwriters and Credit Executives, providing in-depth credit risk analysis of clients and recommendations on risk grades and exposures. This covers clients based out of North America for different risk stripes within CIB Risk Middle Market Banking and Specialized Industries (MMBSI) Asset-Based Lending (ABL) Commercial Real Estate (CRE) Job Description As an experienced Business Analyst, you will be responsible as an Inspection Coordinator, providing concentrated focus on the proper execution of various production support activities, such as Triggering Inspection Announcement letters Primary Inspection Contact Validation Reviewing Third Party Property Inspection Audit reports to identify all Repairs and Maintenance (RM), Health & Safety (H&S), or Excess Deferred Maintenance (EDM) mentioned in any reports, tracking and following up until completion. In addition to Business Analysis, youll interact with colleagues in various lines of business to learn about challenges and opportunities, translating that insight into high-quality, meaningful reports. Youll help optimize and identify new capabilities using lean and value stream mapping techniques. Your role requires deep technological skills, including expertise in everything from data management to functional design. Required Skills and Capabilities Soft Skills Communication Excellent verbal and written communication skills. Influence Ability to influence stakeholders and be a thought partner. Ambiguity Ability to navigate through ambiguity and help define and/or firm up processes/deliverables as needed. Must be a self-starter with the ability to work independently from the manager and/or team. Ability to concurrently manage multiple efforts with competing timeframes and resources. Candidate should be open to working in India evening/USA shifts. Technical Skills Bachelor s degree in computer sciences or equivalent preferred. 3 to 5 years of expertise in Alteryx, Tableau, Python, UiPath Studio, Azure, SharePoint, and other MS Office Applications (PPT, Excel, Visio, Access). Hands-on experience in building small to large-scale automation using the aforementioned tools or any other equivalent. Advanced knowledge of data analysis, as well as the ability to construct complex data queries and collaborate with colleagues. Working experience in project management, value stream mapping, lean six sigma improvements, business analysis, design thinking, and other statistical methods. A working background in a global finance or banking institution is preferred. Location Bengaluru

To handle Production support activities of Ariba Invoice to Pay module. Ability to troubleshoot, analyze, and resolve production issues under pressure Strong understanding of support processes, ticketing systems, and SLA management Familiarity with Ariba modules, particularly those related to invoicing and payment processing workflows will be added advantage Excellent communication skills, both written and verbal, for interacting with users, technical teams, and management A keen eye for detail and the ability to differentiate between system defects, user errors, and process gaps Actively monitor, troubleshoot, and resolve production support tickets submitted by users. Ensure all tickets are resolved within the defined Service Level Agreements (SLAs): Critical ( For system-related issues that require more time, ensure an Estimated Time of Arrival (ETA) is provided and updated, with a target of zero system tickets remaining open for more than 30 days without an ETA. Complete scheduled production support activities diligently following established checklists. Ensure all reporting-related activities are finalized and completed on the 1st day of each calendar month. Execute all month-close related activities accurately and within the defined month-close period. Properly document and save evidence of all completed activities in the designated storage path. Complete necessary sign-off procedures for month-close activities within the required timeframe Proactively monitor the Ariba system for invoices that become stuck in the Paying status. Ensure that no invoices remain stuck in Ariba past their due date, particularly those impacted by interface issues. Investigate the root cause of stuck or failed invoices, especially those related to technical or interface problems. Escalate issues promptly to the concerned technical or business teams as needed. Ensure payment details and status are accurately updated in Ariba once the underlying issue is resolved. Take ownership of resolving technical issues impacting invoice processing and handle failed invoices in a timely manner. Maintain a robust and organized tracking system for open issues and tickets that are identified as system defects or require ongoing investigation. Actively participate in weekly IT Connect and/or Payable Connect meetings to discuss open system issues, provide updates, and collaborate on resolution strategies with relevant teams.

Job Description We are looking for a talented and motivated Data Engineer with strong experience in PySpark and Python to design, build, and maintain scalable data pipelines and infrastructure. The successful candidate will support the delivery of data-driven insights by transforming raw data into clean, curated datasets for analytics and machine learning applications. Java experience is a plus and will be useful in hybrid environments. Key Responsibilities: Develop and optimize robust, scalable data pipelines using PySpark and Python Clean, transform, and enrich large-scale datasets from structured and unstructured sources Implement data ingestion, ETL/ELT workflows, and integration strategies across cloud and on-prem platforms Collaborate with data scientists, analysts, and business stakeholders to understand data requirements Ensure data quality, integrity, and lineage throughout the data lifecycle Participate in performance tuning, troubleshooting, and production support Contribute to best practices in data engineering, including code versioning, testing, and CI/CD Qualifications Required Qualifications: Bachelor s degree in Computer Science, Data Engineering, or related field 3+ years of experience in data engineering with a

The AWS Supply Chain Finance team is looking for a technical solutions professional with expertise in Robotics Process Automation, AWS services, and BI tools to design and implement end-to-end automation solutions using multiple technologies. The successful candidate will leverage these technologies to transform manual processes into efficient automated workflows. They will work directly with business stakeholders to understand As Is processes, research related systems and sources of truth, make recommendations for To Be design, and develop comprehensive technical solutions. The ideal candidate is responsible for developing automation solutions (of different complexity levels) using a variety of methods in support of automation initiatives. The successful candidate utilizes process automation best practices to ensure automations meet business requirements and meet stated targets for efficiency. They must be able to consult on and/or develop multiple automation projects and ensure delivery within the given timeline. They will collaborate with end users and technical teams in the design, development, testing, and maintenance of automation projects while ensuring solutions are scalable, maintainable, and cost-effective. Design, develop and deploy robust automation solutions using RPA tools (primarily UiPath), AWS services, and BI tools Architect end-to-end solutions that combine multiple technologies to deliver optimal business outcomes Configure automation processes using core workflow principles while ensuring maintainability and clarity Perform thorough testing across all solution components and support UAT Provide production support and monitoring for deployed solutions Analyze existing processes and recommend optimal technical approaches for automation Provide technical leadership through code reviews and best practice guidance Identify and mitigate technical issues and risks Bring industry knowledge, latest innovations and emerging trends on automation About the team Our vision is to strengthen financial decisions and processes through data insights and automation, simplifying complexity and unlocking business value. Our mission is to deliver solutions that enable data-driven financial decisions, enhance operational efficiency, and strengthen controllership. We empower our business and finance partners by: providing CapEx rate planning tools; delivering analytics for inventory, spend, and cost analysis; managing Cost Adjustment processes for financial accuracy; developing automated solutions to streamline processes; maintaining secure data infrastructure for analytics, reporting, and automation. Bachelors degree BTech, BCA, BSc or equivalent experience 5+ years experience in enterprise-level process automation, with at least 3 years focused on RPA development using UiPath Certified UiPath Advanced Automation Developer Experience in creating technical documentation including PDDs/SDDs, UAT Test scripts, and user guides Strong programming skills in VB.NET or C# Experience with Excel automation and macros Demonstrated understanding of automation best practices and solution design Strong analytical and problem-solving skills Excellent communication skills and ability to work with cross-functional teams Ability to work independently in a fast-paced environment Experience with AWS services (Lambda, Step Functions, S3, etc.) Proficiency in Python, Java, or other modern programming languages Experience with BI tools such as Tableau or Amazon QuickSight Knowledge of database systems and SQL Experience in automating complex Finance reports Experience with optical character recognition (OCR) technologies AWS certifications Experience integrating multiple technologies in automation solutions Experience with API development and integration Knowledge of cloud architecture principles and best practices Ability to learn new coding languages and technologies quickly

Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization s goals and objectives. This family can be used for both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform. Leads the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Works towards enabling self service capabilities for business partners. Lead the collection and documentation of user requirements as well as lead the development of user stories and estimates into technology solutions for large complex features in collaboration with Product Owner Lead the detailed technical design and development of applications/platforms. Partner with Product owner in planning. Responsible for ensuring disaster recovery, privacy and security are aligned to enable application/platform stability. Responsible for development of specific software/platform components and unit testing for such components Leads peer reviews of solution designs and related code for complex features. Ensures code meets best practice guidelines set by application/platform vendor. Investigate and resolve production management incidents, problems, and service requests. Manages prioritization of problems, incidents, and service requests with Product Owner Leads team in production support activities of complex nature and/or Product. Leads the effort in upgrading or patching applications/platforms as needed. Maintain awareness of trends and issues in area of technical expertise, evaluate new technologies or technology opportunities, and provide analysis of their potential impact to champion the customer Education: Bachelor s degree (Any Stream) or diploma education. Experience: 7+ Years Technical Skills: End to end understanding of contact center applications (IVR and Telephony) 3+ years working experience of Genesys Conversational AI and NLP Working experience of Voice bots, Intelligent Virtual Agents, DevSecOps, CI/CD, IaC 2+ years of working experience on MS Azure Cloud, Cloud Native Technologies (Microservices, Containers, APIs) Application Design/Architecture Database Development tools (SQL and NoSQL DB (e.g. MongoDB)) Secure design and coding practices Writing & executing automated tests Application operations/monitoring (Such as Dynatrace, BSM, Grafana etc) Design with Feature Flags Other Skills: SAFe for Teams SAFe Scrum Master Certification (SSM) Collaboration Communication/Presentation Agile Practices Collaboration Tools Product/Business/Industry Knowledge Customer experience

Job Type Full time Industry IT Service Work Experience 3.5 -6 years Weekly Off 5 Day working City Noida Postal Code 201303 About The Role Broad Function: We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues. Roles and Responsibilities: Issue Resolution and SLA Adherence: Resolve complex issues with minimal downtime and adherence to SLAs. Perform RCA for critical failures and provide comprehensive documentation. Implement failover mechanisms for high availability during outages. Automation and Predictive Analysis: Automate recurring tasks using JAVA, Bash, or other scripting tools. Configure proactive monitoring and alerts to minimize manual intervention. Use predictive analysis to identify and preempt potential failures. Technical Expertise: Troubleshoot databases (JAVA) and optimize query performance. Work extensively with Kafka for messaging and Amazon EKS for container orchestration. Develop and maintain solutions using Java and Spring Boot. Collaboration and Documentation: Conduct biweekly review meetings with stakeholders. Escalate critical issues to Level 2 with detailed analysis and logs. Maintain clear documentation of workflows, application flows, and resolution playbooks. Foster a collaborative team environment by sharing learnings and solutions. Monitoring and Alerting: Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring. Set up proactive alert systems to address potential system issues. Audit monitoring configurations to align with evolving system requirements. New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively. RequirementsDesired Candidate profile: Bachelors degree in computer science or related field. 3.5+ years of experience in production support or related roles. Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS. Proficiency in scripting languages like Python and Bash. Familiarity with cloud services, microservices architecture, and DevOps tools. Strong analytical and problem-solving skills with RCA and log analysis experience. BenefitsThe company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Complementary meal coupons Company-paid transportation Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Role Title: PSE I/2 Job Summary: We are seeking a detail-oriented and proactive Production Support Engineer to join our team. The ideal candidate will be responsible for end-to-end production support, including issue analysis, root cause identification, and resolution. This role involves close coordination with development, support teams, and external stakeholders to ensure the stability and reliability of applications. The candidate should have hands-on experience with MySQL/MongoDB queries, API testing, and application/server monitoring. Strong analytical, communication, and scripting skills are essential, along with a solid understanding of incident management practices. Prior experience in L1/L2 production support will be a strong advantage. Key Responsibilities: 1. Responsible for troubleshooting the root cause analysis for production issues, resolve them and maintain the reports. 2. Responsible for participating in al stages of the product development and support processes 3. Should be able to work closely and coordinate with the support, development team, and other stakeholders. 4. Will be responsible for coordinating and following up with external parties for issue resolution. 5. Will be responsible for analysing and writing MySql/Mongo queries to check and share the logs and also check the issues. 6. Should be able to analyse application and server alerts, stability trends and work with the development team to get them resolved. 7. Must have a thorough knowledge of incident management and a holistic view of application 8. Having prior experience in L1/L2 Production Support will be a bonus point. Additional Skills: API testing, MongoDB, MySql, NodeJS, Bug Tracking, Scripting and Communication Skills

Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications. Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution Qualifications Skills Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements. Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements. Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements. Business insight - Applying knowledge of business and the marketplace to advance the organizations goals. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Global perspective - Taking a broad view when approaching issues, using a global lens. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Education, Licenses, Certifications College, university, or equivalent degree in Information Technology, Business or a related subject required. This position may require licensing for compliance with export controls or sanctions regulations. Experience Intermediate level of relevant work experience required. 3-5 years of experience. Good understanding of business processes pertaining to MM-PP as part of domain knowledge on SAP MM-PP Organizational Elements & Process Configuration This is an extensive hand-on position and requires min. of 5-8 years with SAP MM-PP configuration expertise of various modules in S/4 HANA Procurement - Pricing procedures, Partner Functions, Consignment Process, Subcontracting Process IM & Valuation: Split Valuation, Account Determination, Classification, Material Ledger, Material Valuation, Movement types , Stock transfer Process, Transfer Posting & Consumption, MRP, Production Planning The SAP MM-PP Analyst develops & maintains a superuser level of understanding of the existing MM-PP business processes & Well versed with Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shipping, Output Management and other key processes Should have experience on PP module - Worked on Sales and Operational planning ,Long term planning , Material Requirement Planning , Demand Management, capacity evaluation and production execution processes. Should have strong through knowledge on all the Planning strategies (Make to Order/Make to stock/ Engineer to Order) Should have some experience on Quality Planning, Quality Inspection and Quality Improvement (Quality Notification & Nonconformance Management) Processes. Cross Functional experience with FICO, PP, QM, PM, MM, PM etc FI-MM & FI-SD integration Knowledge Technical Skills - Understanding of ABAP Coding, Debugging, Finding & implementation of User Exits /Enhancements, is desirable Lead production support and business operations support for global support. Should be able to work in multiple shifts in a follow the sun model. SAP Certification is mandatory.

Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications. Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems. Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application. Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs. Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed). Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution Qualifications Skills Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements. Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements. Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements. Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements. Business insight - Applying knowledge of business and the marketplace to advance the organizations goals. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Global perspective - Taking a broad view when approaching issues, using a global lens. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Education, Licenses, Certifications College, university, or equivalent degree in Information Technology, Business or a related subject required. This position may require licensing for compliance with export controls or sanctions regulations. Experience Intermediate level of relevant work experience required. 3-5 years of experience. The SAP Service and Warranty Functional Analyst develops & maintains a super-user level of understanding of the existing supply chain business processes in Procurement, Service and Warranty, Manufacturing Operations, Logistics, Inventory and EWM areas, including the management of data and process flows. Ideates in design, development and implementation of best practice solutions and improvements to Service, Sales and Supply Chain cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain. This is an extensive hand-on position and requires min. of 8-10 years with SAP SWM configuration expertise of various modules in S/4 HANA or ECC 6.0 Initiates new methods and procedures designed to maintain the integrity of all processing functions in conjunction with Service, Sales and Supply Chain functional support. Possess the skill sets necessary to - Understand the data requirements for legacy to SAP migration. Extract required data from source locations and compile and validate for final evaluation Lead production support and business operations support. Provide SAP solution demonstrations to team, business partners and leadership, including end user support. Develop innovative and reliable insights through use of descriptive, diagnostic, predictive and prescriptive analytical techniques. Provide excellent customer service to all Cummins DBS Service and Warranty business partners Experience with development work on eCommerce front end to SAP CS module is desirable. Cross Functional experience with FICO, PP, QM, PM, MM, PM etc This is an extensive hand-on position and requires min. of 5-8 years with SAP configuration expertise of various modules in S/4 HANA or ECC 6.0, especially in the Service, Warranty, Sales and Supply Chain area, like MM, CS, PP, EWM. Lead production support and business operations support for global support. Should be able to work in multiple shifts in a follow the sun model. SAP Certification is mandatory

Job Summary: The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct supervision. Key Responsibilities: Customer Service: Serve as the main point of contact for customers regarding service-related inquiries. Maintain relationships with key customers and suppliers to ensure satisfaction and effective communication. IT Support: Provide IT support for designated areas according to established processes. Diagnose and troubleshoot issues with IT hardware and software components, escalating problems when necessary. Install, configure, or address IT hardware and application issues as directed. Incident Management: Utilize the Incident Management system to log reported issues and actions taken, ensuring accurate tracking and follow-up. Perform initial troubleshooting in line with departmental standards and escalate unresolved issues to higher-level support. Additional Responsibilities: Assist with various IT tasks and projects as assigned by supervisors. Key Competencies: Effective Communication: Develop and deliver clear, multi-faceted communications tailored to the needs of different audiences. Customer Focus: Build strong relationships with customers and deliver solutions that prioritize their needs. Trustworthiness: Gain and maintain the confidence of others through honesty and integrity. Self-Development: Actively seek opportunities for personal and professional growth through both formal and informal channels. Situational Adaptability: Adjust approaches and demeanor in real-time to respond effectively to shifting demands. Incident Management: Maintain accurate records of issues and requests, tracking trends for continuous improvement. Valuing Differences: Recognize and appreciate the diverse perspectives and cultures that enhance the organization.

Job Summary: Partners with business functions to define, determine, analyze, document, and communicate the objectives, business requirements, and priorities for information systems and solutions. Works with application and technical experts on the solution design, implementation, support, maintenance, and enhancement of the information systems. Key Responsibility: Managing the Production Application Support/AMS for multiple application. Managing support team of 20+ people. Managing Business stakeholder, Dealers/Customers for their support tickets, queries and concerns. Monitoring, tracking and publishing reports/dashboard on the support activities and tickets. Managing support team roaster. Regular communication and updates to the leadership. Driving process improvements to provide efficient production support and support tickets management. Managing and reviewing the documentations like FAQs, knowledge articles etc. for effective and efficient tickets resolution. Skills and Experience: Total experience: 8-10 years. Production Support/AMS Management: At least 4 years of experience managing Production application support/AMS teams (more than 20 people) for multiple systems. Domain Expertise: Experience and understanding of the Manufacturing/Automotive domain. Dealer Management Systems: Understanding and experience working with Dealer management related systems. Aftermarket Sales and Service: Experience in aftermarket sales and service related processes. CRM and Salesforce: Understanding and experience with CRM and Salesforce applications. Production Issue Management: Experience in monitoring and troubleshooting production issues for various systems and applications. Cross-functional Collaboration: Ability to collaborate with cross-functional teams to identify and resolve production issues. Process Improvement: Experience in implementing and maintaining processes and procedures to improve production support. Problem-solving and Communication: Excellent problem-solving, analytical, and communication skills. ITIL Processes: Understanding of ITIL processes and procedures. Mentoring: Provide mentoring and share expertise with L1 and L2 teams to improve technical troubleshooting skills and process adherence. Proactive Monitoring: Proactively monitor the health of production systems, identifying potential issues before user impact. Complex Systems Management: Experience working on and managing complex systems (complex implementations, integrations, and customizations).

Key Responsibility: Managing the Production Application Support/AMS for multiple application. Managing support team of 20+ people. Managing Business stakeholder, Dealers/Customers for their support tickets, queries and concerns. Monitoring, tracking and publishing reports/dashboard on the support activities and tickets. Managing support team roaster. Regular communication and updates to the leadership. Driving process improvements to provide efficient production support and support tickets management. Managing and reviewing the documentations like FAQs, knowledge articles etc. for effective and efficient tickets resolution. Skills and Experience: Total experience: 8-10 years. Production Support/AMS Management: At least 4 years of experience managing Production application support/AMS teams (more than 20 people) for multiple systems. Domain Expertise: Experience and understanding of the Manufacturing/Automotive domain. Dealer Management Systems: Understanding and experience working with Dealer management related systems. Aftermarket Sales and Service: Experience in aftermarket sales and service related processes. CRM and Salesforce: Understanding and experience with CRM and Salesforce applications. Production Issue Management: Experience in monitoring and troubleshooting production issues for various systems and applications. Cross-functional Collaboration: Ability to collaborate with cross-functional teams to identify and resolve production issues. Process Improvement: Experience in implementing and maintaining processes and procedures to improve production support. Problem-solving and Communication: Excellent problem-solving, analytical, and communication skills. ITIL Processes: Understanding of ITIL processes and procedures. Mentoring: Provide mentoring and share expertise with L1 and L2 teams to improve technical troubleshooting skills and process adherence. Proactive Monitoring: Proactively monitor the health of production systems, identifying potential issues before user impact. Complex Systems Management: Experience working on and managing complex systems (complex implementations, integrations, and customizations).

Job Summary: With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others. Key Responsibilities: Performs IT production support for assigned area(s) according to documented processes. Creates and maintains process documentation and standards. Diagnoses and problem solves issues with IT hardware or software components with limited direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards to resolution. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Has reporting responsibility within the system. Trains less experienced associates on IT support processes and tools. Assists with additional IT responsibilities as assigned. Encourages root cause analysis using the formal problem solving approach for recurring issues. External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Decision quality - Making good and timely decisions that keep the organization moving forward. Ensures accountability - Holding self and others accountable to meet commitments. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends. Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations. Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. Additional Responsibilities Unique to this Position Technical Consultant with experience of 3 to 5 years in Oracle Applications. Technically sound in PL/SQL, Forms, Reports, Workflows, BI publisher reports, MWA, OA framework, Interfaces and integrations is must. Functional knowledge of manufacturing processes is preferred. Must be aware of production support activities. Implementation & upgrades experience is preferred.

We currently have a career opportunity for an Technical Consultant [AWS L2 Support] to join our team located in Perficient Nagpur/Pune. #LI-Onsite Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Technology Consultants are responsible for the implementation and configuration of the technical infrastructure including web applications, layered software, hardware platform and operating systems. The Technology Consultant regularly consults with clients on best practices, issue resolution and experience guidance in order to improve the performance/reliability of client's technical environment.

Looking for 5+ year of skilled resource who has well versed knowledge in Google Cloud Technology and having GCP migration experience to support MPS2 application for EU markets Any degree with 5+ year of expereicne Looking for 5+ year of skilled resource who has well versed knowledge in Google Cloud Technology and having GCP migration experience to support MPS2 application for EU markets Development experience GCP technologies

Join us as a MSSQL Database Administrator at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a MSSQL Database Administrator you should have experience with: Experience in support/setup/configuration of SQL Server 2012, 2014, 2016, 2017, 2019, 2022. Hands-on SQL Server Administration experience in High Availability and Disaster Recovery using AlwaysOn & Log-Shipping, Replication topologies, Backup and Recovery, Service Broker, Database Snapshots, Windows Clustering etc. Expert knowledge of T-SQL. Must have extensive experience as Production support SQL Server DBA - strong experience in large, high volume and high criticality environments. Database maintenance and troubleshooting. Must exhibit in-depth expertise in solving database contention problems (dead locks, blocking etc). Demonstrate extensive expertise in performance tuning including both query and server optimization. Ability to understand and influence high level technical design of Database components. Knowledge of the ITIL framework, vocabulary and best practices. Some other highly valued skills may include: Strong skills in designing and delivering platforms to hosts SQL server, covering HA and DR, at Enterprise scale. Experience of working in a highly regulated environment and the associated processes and tools. Demonstrate extensive expertise in performance tuning including both query and server optimization. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will Individual contributor , ownership of end to end code delivery. Ability to work under pressure and manage own time, ability to work on own or as part of a team. Experience of working within multi-site teams, cultivates a collaborative and cooperative attitude across different work cultures Working knowledge of Source code repository tool GitHub, Jenkins , Ansible Excellent communication and interpersonal skills (written and spoken) Requirements To be successful in this role, you should meet the following requirements: Proficiency in HTML5, CSS3, JavaScript, and modern frameworks like React, Angular Experience with CSS preprocessors and responsive design frameworks (e. g. , Bootstrap). Experience on Java , Spring microservice experience. Working experience of all layers/tiers of the project from Front End development through Back End . Experience in all phases in the Development Life Cycle. Good to have working experience and expertise of Application Servers like Liberty / Tomcat. Very good understanding of architecture and design patterns used for Web Application Framework Experience with formal release procedures and source control Have fair understanding of Architecture and Design requirements for building Cloud Native Application. Exposure / Knowledge of in Agile/DevOps environment Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing environment Effectively co-ordinate delivery of services involving elements delivered by other internal/external teams Strong customer focus, Excellent communication and interpersonal skills Knowledge of Production Support processes and procedures Strong process implementation, experience of using IT systems & reporting tools, Ability to multi-task efficiently and as part of a Global virtual team across multiple regions. Knowledge of Banking Domain, Familiarity with Incident / Problem / Change and Release Management procedures. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer. In this role, you will be: Provide full scope of the day-to-day Production Support service for Online and offline jobs, including live Incidents, incident recovery as well as post-resolution Problem management activities. Participate in crisis calls with periodic updates to business and stakeholders. Bring effective collaboration among various IT teams for quick investigation/incident resolution. Identify & implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents. Work on root cause analysis , Incident recovery , investigations and functional query resolutions. Work closely with the Engineering / product teams to bring technical improvements, performance tuning, cost saving, process efficiencies, demanding SLAs, fix repeated incidents in production. Participate in various change deployments, Disaster recovery, and related post implementation verifications, including pre-activity engagement. Contribute productively to the teams objectives, application support availability and activities to achieve shared goals. Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time. Requirements To be successful in this role, you should meet the following requirements: Experienced IT professional, with experience in supporting iseries based applications. Very good knowledge of Core Banking application - Online and offline jobs and interfaces - MQ, C:D, sFTP, IWS api, programming languages CLLE / RPGLE / DB2400 /SQL Strong analytical skills to identify and resolve problems whilst maintaining service performance and quality of output. Very good hands-on trouble shooting skills is needed, develop quick emergency fixes. Should have solid understanding of production support processes, good Knowledge on Incident/Change/Problem/Service Management process. Strong communication and presentation skills. Should be able to collaborate with teams across multiple regions and ability to manage crisis. Experience in monitoring tools, basic knowledge of Agile (scrum methodologies) and JIRA, RTC, Service Now, Certification like Agile will be added advantage Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure) Good team spirit and qualities like taking ownership, open to work in shifts, support weekend activities, provide assistance, guidance, share knowledge to team and juniors

We are looking forward to hire SAP MM Professionals in the following areas : Have more than 12 years of SAP experience in the core modules of specialization and 10 years of MM domain experience, including 1 end-to-end S/4HANA implementation Must have hands-on SAP implementation experience in multiple projects with strong knowledge in design, architecting solutions in SAP materials management/logistics execution functionality - (MRP), requisition, purchase order, inventory management, material valuation, delivery processing (inbound/outbound), shipment processing & shipment costing, integration with 3PL warehouse solutions Must have in-depth knowledge of various procurement processes like intra-company, intercompany procurement, third party order processing, material in transit, subcontracting Working knowledge of SAP-GTS for import processing and/or SAP-EWM will be an added advantage Should also have hands on exposure to integration of MM/Logistic execution functions with other modules like PP, QM, FI, CO, SD, and PM Have demonstrated experience as a key contributor in multiple end-to-end SAP implementation projects and in developing solutions from conception through realization Strong experience in building business relationships, and partnering with business counterparts to maximize productivity Must have excellent interpersonal, listening, verbal and written communication skills Enjoy working with a team, while possessing a strong independent work ethic Bachelor s degree (B. S. or B. A. ) or equivalent experience Responsibilities: Provide contribution in project planning and execution according to objectives, specifications, schedules, and quality standards Gather and organize business/user requirements and feasibility analysis Perform application design for systems architecture and integration Adopt best practices and architect innovative solutions to keep up in pace with the ever-growing needs of the business Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost customer satisfaction, and meeting SLAs Create technical/functional specification documentation Develop and conduct system/unit test plans, including user acceptance test planning and execution Develop implementation schedules, system implementation planning, and execution Ensure project success criteria are met Participate in on-call rotation supporting production systems and user trouble reports; direct others in production support activities Builds strong relationships with IT/business peers and management to best meet company goals and objectives Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture