2635 Production Support Jobs - Page 18

Role: Xactly Incent Administrator Exp: 4-10 Yrs System Administration: Configuring and maintaining Xactly Incent, including crediting rules, quotas, compensation plans, workflows, and calculations. Data Management: Ensuring data integrity across all integrated platforms, including Salesforce and ERP systems. User Support: Providing ongoing support to end-users, including sales representatives, finance, and leadership, addressing inquiries and resolving issues related to the system. Reporting & Analysis: Developing and maintaining reports and dashboards for visibility into compensation metrics, attainment, and performance trends. Process Optimization:

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. About the Role Konovo is seeking an experienced Production Support Engineer to join our growing engineering team in India, with availability overlapping U.S. business hours. This hybrid Whitefield-based role is critical to ensuring the stability and performance of our technology platform, which enables life sciences companies to transform healthcare data into actionable insights. As Product Support Engineer you'll be working in a dynamic, cross-functional environment supporting complex applications built on modern technologies like React, Next.js, and Scala. Candidates with 5+ years of experience and a background in healthcare, life sciences, or market research are highly encouraged to apply. If you are passionate about supporting top global life sciences customers in achieving their market research goals, while partnering closing with an exceptional global engineering team and building scalable customer centric processes - this role is for you! How You’ll Make an Impact Production Issue Investigation & Debugging Proactively investigate, triage, and debug production issues by analyzing application behaviour across JavaScript, React, Next.js, and Java or Scala codebases. Partner closely with engineering teams to identify root causes and deploy fixes in a timely and efficient manner. Log Monitoring & Root Cause Analysis Monitor system logs, performance metrics, and alerting tools to detect anomalies or outages. Conduct detailed root cause analyses and document insights to prevent future recurrence. Bug Management & Workflow Coordination Raise bugs following clearly defined standards with detailed reproduction steps, logs, and context. Coordinate with QA and development teams to manage issues through the full lifecycle in Jira. Database Support & Troubleshooting Use MySQL and related tools to support investigations, resolve data integrity issues, and validate platform behaviour. Understand schema relationships and business rules relevant to our healthcare-focused data systems. Cross-Functional Communication Collaborate effectively with QA, Development, DevOps, and Product teams across geographies. Serve as a bridge between technical engineering and non-technical business stakeholders. Healthcare Domain Understanding Leverage or build domain knowledge in healthcare market research, clinical data, or life sciences operations to assess and prioritize support issues with business impact in mind. Documentation & Process Optimization Maintain internal knowledge bases of recurring issues, known fixes, and troubleshooting playbooks. Identify opportunities for automation, tooling, and process enhancements to improve support efficiency. What We’re Looking For 5+ years of experience in production support, application monitoring, or technical troubleshooting in a fast-paced environment. Prior experience in healthcare, life sciences, or market research technology environments is good to have. Ability to work overlapping with U.S. time zones. Strong interpersonal skills with a passion for cross-functional teamwork. Excellent written and verbal communication skills. Demonstrated experience with: Debugging modern front-end and back-end applications (React, Next.js, Scala) Log analysis and observability tools (e.g., CloudWatch, Datadog, ELK) Working with MySQL or other relational databases Agile methodologies, Jira, and Confluence Distributed systems and microservices-based architectures Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Our Tech Stack Languages : JavaScript, Java or Scala, Python (bonus for multi-language proficiency) Database : MySQL, NoSQL (MongoDB preferred) Tools : Jira, Confluence, Git, CI/CD platforms, observability/monitoring tools Cloud : AWS (preferred), experience in a SaaS product environment is a plus Why Join Konovo ? Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected. Join a fast-growing global team with opportunities for professional growth and advancement. Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility. Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance. Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience. Make a real-world impact by helping healthcare organisations innovate faster. This is just the beginning of what we can accomplish together. Join us at Konovo and help shape the future of healthcare technology! Apply now to be part of our journey.

Responsible for providing production support for our Apex based applications, ensuring smooth operations and resolving any issues that arises. Proficiency in Oracle APEX application development. Oracle certifications in APEX or related technologies Required Candidate profile Provide production support and troubleshooting for Apex based modules. To analyze the raised incidents and work in resolution & maintenance of web applications on Oracle APEX environment. Perks and benefits To be disclosed post interview

Job Title: Senior Python Developer Location: Bangalore / Mohali / Nashik/ Vizag (Remote) Work Schedule: Monday to Friday( Remote) Employment Type: Full-Time About Valenta: Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We empower businesses to optimize operations, reduce costs, and achieve sustainable growth through strategic outsourcing and automation. With a global delivery model and deep expertise across industries, we deliver cutting-edge solutions that help clients transform and scale their operations efficiently. About the Role: We are looking for a seasoned Python Developer with 5 to 7+ years of hands-on development experience to join our NFI project. This role demands a self-driven, agile individual who can work independently in a contract-based development environment. The ideal candidate will have a strong background in backend development using Python and Git, and ideally some familiarity with system-level programming and modelling applications. Key Responsibilities: Design, develop, and maintain applications using Python and optionally Go. Collaborate with developers to integrate components via Git and pull requests. Participate in system-level infrastructure projects that support engineering models. Work independently on short- to mid-term contracts, demonstrating adaptability and fast learning. Contribute to core system development, ensuring code quality, scalability, and maintainability. Debug production issues and provide ongoing support for deployed applications. Communicate effectively with cross-functional teams to gather and clarify requirements. Must-Have Skills: Strong proficiency in Python programming. Experience with Git for source control and working in collaborative development environments. Prior exposure to production support scenarios. Familiarity with GitHub or equivalent repository tools. Ability to work independently in a contract or consulting engagement format. Good to Have (Optional): Working knowledge of Go (Golang) programming language. Familiarity with modelling techniques or modelling software, especially in engineering contexts. Experience working in system-level or infrastructure-focused development environments. Who You Are: A self-motivated problem-solver with strong analytical skills. Capable of learning quickly and contributing in a fast-paced, agile setting. A team player who enjoys collaborating with developers and technical stakeholders. Someone who takes ownership of their work and consistently meets deadlines.

Job Description :- Production support must have Ability to support afterhours work Monitoring tools like Splunk, Dynatrace Scheduling tool like Autosys Good to have knowledge in struts framework Good communication skills, team spirit and attitude to learn new technologies Contributes to the technical design for development projects by reviewing and understanding the high level functional specifications. Leading and contributing to analysis, design, development and testing of various java-based application components

Manage and support regional service centers and technical teams to ensure quality repair and maintenance services. Provide advanced diagnostic support and problem-solving for complex automotive issues. Coordinate technical training programs for technicians and ensure adherence to company and industry standards. Monitor service performance metrics (e.g., turnaround time, first-time fix rate) and implement action plans to improve KPIs. Act as the primary point of contact for technical escalations from customers and internal teams. Collaborate with product development, engineering, and sales teams to provide feedback and support new product launches. Ensure compliance with safety, environmental, and regulatory standards within the region. Conduct technical audits, service center evaluations, and performance reviews. Develop and manage budgets for the technical department in the assigned area.

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The core engineer uses code to connect data from back-end systems to a variety of endpoints and process data for financial systems. May create domain APIs for service engineering. An engineer is responsible for understanding business problems, designing, developing, configuring, testing, and deploying software to provide the solution. Engineers most often use Agile techniques and are a part of a larger, cross-functional team. Depending on the team, an engineers responsibilities may be building pipelines, building test strategy, building cloud environments to be used in part of the development processes. The engineers responsibility is to ensure the delivery of the software is high quality and automated as much as possible. Essential Job Functions Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. - (15%) Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations. - (15%) Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. - (15%) Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience. - (15%) Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development. - (15%) Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application. - (15%) Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Strive to influence the team to generate support to achieve desired business outcomes. - (10%) Minimum Qualifications Bachelor s Degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, Mathematics, Statistics, or related area or equivalent, relevant work experience 5+ years of relevant work experience. Preferred Qualifications 7+ years of relevant work experience. Skills JavaScript Microsoft Azure Functions Microsoft Azure SQL Java Full Stack Development DevOps AWS Development React.js Agile Methodology Angular Flutter Software Development Kit (SDK) Salesforce Development Reports To : Manager and above Direct Reports : 0 Work Environment Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. About Bread Financial At Bread Financial, you ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We ve been consistently recognized as a best place to work nationally and in many markets and we re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn . All job offers are contingent upon successful completion of credit and background checks. Bread Financial is an Equal Opportunity Employer. Job Family: Information Technology Job Type: Regular

As an Associate Director in Software Engineering, you will provide leadership and guidance to multiple related departments, driving the strategic direction and implementation of software solutions. You will ensure that departments meet their performance objectives and deliver innovative products that enhance business operations. This role is pivotal in fostering a culture of engineering excellence and continuous improvement. Responsibilities : Make critical decisions related to product feature prioritization, resource allocation, and technical approaches. Effectively communicate in a matrixed organization with supervisors, peers, and subordinates to ensure alignment and collaboration within the organization. Effectively collaborate/negotiate with cross functional teams like Product management (business), Architecture, IT Ops, Production-support, Implementation Foster the development of strong and cohesive software engineering teams, encouraging collaboration and mutual support. Establish and maintain positive interpersonal relationships within the team and across departments. Monitor development processes, framework adoption, and project surroundings to ensure adherence to modern architectural patterns and standards. Conduct performance evaluations of team members to recognize achievements and identify areas for improvement. Lead and manage a team of managers, tech leads, software engineers, providing guidance, direction, and motivation to achieve team goals. Solve complex problems and provide innovative solutions to overcome technical challenges in product development. Develop objectives and strategies for software projects in alignment with overall business objectives. Coach and develop team members, providing opportunities for skill growth and career advancement. Evaluate information and software products to ensure compliance with industry standards and best practices. Estimate for the SAFe PIs and Iterations, schedule management targeted towards the business priorities Skills The candidate should have 15+ yrs of experience in Product Engineering using technologies .Net, .Net Core, Azure, Angular, React & SQL. He / She should have abilities to align & be comfortable with trends around Gen/Agentic AI, Cloud etc. He/she should have involved experience in working with various stakeholders incl Product management, Architecture, IT Ops, IT Security & competent teams working with him/her. He/she should be competent to apply/adopt the software product dev and engineering essentials in terms of ore principles of s/w development DevOps / DevSecOps, DORA Nonfunctional considerations around Performance, Security, Reliability, Resilience, etc Multi-platform and multi-device implementation Disaster recovery Should be able to work in extremely agile environment being cognizant to fast changing business priorities/requirements. Should demonstrate flexibility and positive approach to address key business and technology priorities, taking along the team with oneself.

Overview: Join Visa s Technology Organization, a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. As a Lead Site Reliability Engineer (SRE), you will lead efforts to ensure stability, security, and efficiency of our applications and systems, driving continuous improvement and innovation. Key Responsibilities: Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency, security, and excellence. Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing. Environment Management: Oversee all activities within the environment, including deploying new code. Team Leadership: Inspire and lead the team to deliver strategic and innovative approaches that drive Visa s growth. Provide mentorship and foster a culture of collaboration and continuous improvement. Stakeholder Partnerships: Build strong partnerships with key stakeholders, including product management, engineering, design, and operations. Strategic Impact: Impact strategic decisions at all levels by interacting with other leaders on complex issues and applying strong judgment and analysis. Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics. Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive. Cloud Infrastructure: Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime. Problem Resolution: Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution. Information Sharing: Proactively share important context and information with relevant stakeholders. Operational Excellence: Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence. This is a hybrid position. Expectations of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 14 or more years of work experience with a Bachelor s Degree or at least 12+ years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 10+ years of work

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Reporting to Sr. Manager of Technical Success Services, the primary responsibility of this position is to oversee, develop, and grow the OpenText xECM practice from India COE. At present, 100% of global technical delivery is supported by this team based out of India. This includes aligning with the vision and mission of Technical Success Services, managing and building the practice for scale, prioritizing & managing escalated and large accounts, interfacing with customers, and ensuring governance & compliance with the OpenText Technical Success Services organization. What the role offers Strong background and pedigree in delivering Managed Services (preferably on the Cloud). Customer-first & Services mindset & Experience. Good grasp of Technology Operations and managing stakeholder relationships. Experience in driving automation and process improvement initiatives. Can independently create and present a vision and roadmap for their org, push the team to achieve more, and also represent challenges (with solutions) effectively. Prior knowledge of xECM or any other industry CCM (Customer Communications Management) products or any of the OpenText products would be an added advantage. What you need to succeed Relevant managerial experience in Enterprise Production support or managed services environment preferably Cloud with an overall experience of 12+ years. Out of which minimum of 3+ years experience in direct team management as a manager. Leverage the services mindset and culture to build relationships with our top customers. The face of the TSS Team for our xECM customers. Manage relationships with Internal stakeholders (Success Mgmt, Cloud Ops, Engineering & Product Management, Service Management, Professional Services, etc.) Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams. Experience in Cloud Operations and ITIL is preferred. Required to perform duty manager role in a 24x7 on-call model and flexible to work in EMEA/Americas time zones. Provide a strategic vision & direction to the TSS xECM practice. Strong team building and talent management skills are required. Excellent interpersonal and communication skills, written and verbal. Articulate problems in an executive-friendly manner. Solution mindset to offer potential solutions to each problem. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Who are we Equinix is the world s digital infrastructure company , operating over 260 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary Partners with relevant functional and technical teams to support Oracle cloud applications aligned to the business and IT strategy, as well as the support of those applications. Responsibilities Provide first-line support to users of Oracle Cloud ERP Responding to help desk queries Providing one-on-one support, explanations, and guidance to users regarding finance operations Triaging data issues, process issues, and user errors before escalating to IT Performs financial systems maintenance (e.g., Chart of Accounts, Revaluation rules, open/close periods, alternate reporting hierarchies, etc.) Schedules system processes Troubleshoots interface/import file issues Monitor inbound/outbound interfaces for data issues, ensuring system synchronization Maintain and set up globally consistent standard reports and provide ad-hoc reporting guidance Liaise with IT and business users to define and prioritize business-related issues associated with systems Use a broad understanding of business and systems to identify possible business issues related to system designs and evaluate enhancement requests from users Partner with other system owners to ensure data quality, timing, and financial reporting impacts are fully understood Coordinate user acceptance testing for new system or enhancement releases. This involves assistance with the creation of test cases and follow-up to ensure users complete testing per the schedule Documentation Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts Testing & Test Design Owns specific modules in the application and develops test cases based on requirements and technical design Defines test strategy and execution approach to test specific modules of an application Coordinates with stakeholders and obtains relevant signoffs Clarifies defects, triage, and coordinates resolution with engineering teams System Configurations Develops mastery in configurations of specific module/modules of an application Brings in best practices by keeping up-to-date with the technology and vendor products Documents configurations for future use and training Day to Day Support (Production Support) Supports first level resources Triages and troubleshoots issues Works with various functions within GTS to ensure RCA is complete and SLAs are met Training and Change Management Works directly with functional SMEs and management teams to coordinate SME training requirements and execution Communicates status against key support issues Provides status against plans and escalates issues Qualifications 5+ years experience in analytics Bachelors in Information Systems, Business or related field, cross-functional Academic background in Accounting, Commerce, Finance, IT, or related fields Extensive years of experience working within the finance and accounting organization of a Fortune 1000 company Worked on Oracle Cloud applications like Oracle General Ledger, Accounts Payables, Accounts Receivables, Purchasing and Exposure to the Finance process Strong problem-solving skills Ability to understand and assimilate new ideas and manage change Willingness to aggressively set and achieve goals with a minimum of direction Excellent planning and organizational skills combined with strong written and oral communication skills Strong analytical skills and some technical accounting knowledge with strong attention to detail Strong problem-solving and decision-making abilities Hands-on experience with Oracle EBS or Oracle Cloud ERP 5 years experience in multinational companies Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Position Summary... Senior Manager, Service Reliability Engineering for Sams Club What youll do... About Team: Building the right technology foundation for Cloud based Club applications is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the Sam s Tech InClub organisation. Included in this are enterprise architecture, DevOps, cloud computing, and functional processes. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across clubs (Sam s Club stores) and digital channels. What youll do: You will work to ensure that critical application capabilities are achieved and plans are defined for critical business services with in Sam s Club based on criticality. You will use automated tools to help determine readiness and provide feedback to improve the quality of the automation. You will have the ability to identify opportunities to improve sustenance and recovery capabilities along with the governance processes. What youll bring: You will bring experience and an understanding of cloud based infrastructure, knowledge of the software development lifecycle, and integration with other platform services. Knowledge of Cloud platform is essential. You will blow us away if you have excellent communication & presentation skills. If you like a face-paced, dynamic environment, this is the job for you! About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power are our innovations. We are people-led and tech-empowered. We train our teams in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelors degree in engineering or information technology or related area with 10+ years of experience, with team management experience. Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master s degree in engineering, Science, or related. Experience in native platforms like WCNP or OneOps would be additional advantage. Flexible, hybrid work . Benefits . Belonging . . Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people. Minimum Qualifications... Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 17 years experience in production support, software support, or technical support. 6 years supervisory experience. Preferred Qualifications... Both software and hardware troubleshooting., Master s degree in computer science, information technology, engineering, computer information systems, or related area and 15 years of relevant experience in production support, software support or technical support., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce. Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India

Meet the Team The Cisco Distributed System Engineering (DSE) group is at the forefront of developing products that power the largest networks in the world. The networking industry is going through a massive transformation to build the next generation infrastructure to meet the needs of AI/ML workloads and continuously increasing internet users and application. We are uniquely positioned to capture that market transition. This team builds products by harnessing the potential of open-source technologies while pushing the boundaries on Systems and Silicon Architecture. They are the developers and leaders who are passionate about tackling complex technology, building large scale distributed systems and comfortable working with open-source communities and technologies. Your Impact You will be involved with a fast-paced work environment and responsible for end-to-end product development and production support. As a technical lead, you will be involved on the following activities. Software Development Integration: Lead the design, development, and deployment of software solutions leveraging SONiC to interface with hardware infrastructure and platform-level components. Develop and maintain platform adaptation layers for seamless integration between SONiC and underlying hardware (e.g., ASICs, BMC, and other platform elements). Collaborate with hardware teams to enable optimal hardware-software interactions and expose hardware capabilities through SONiC interfaces. Write, review, and optimize code for critical system modules, drivers, and APIs supporting high-performance data planes and control planes. System Architecture and Design: Define the technical architecture to integrate SONiC with platform infrastructure, ensuring scalability and high availability. Design robust interfaces between SONiC and platform-specific management/control modules (e.g., telemetry, diagnostics, and security components). Lead efforts to optimize resource utilization, power efficiency, and operational stability of the network platform. Leadership and Mentorship: Provide technical direction to the development team, mentoring junior and mid-level engineers on software engineering best practices and advanced networking concepts. Coordinate cross-functional activities between software, hardware, QA, and systems integration teams. Drive code reviews, technical discussions, and issue resolution to ensure timely and quality deliverables. Collaboration and Stakeholder Engagement: Act as a key liaison with open-source SONiC communities, contributing to upstream development and leveraging community innovations. Collaborate with product management and customers to understand use cases, gather requirements, and align deliverables with business objectives. Lead the evaluation and adoption of new tools, technologies, and methodologies to accelerate development and testing cycles. Minimum Qualifications Around 15 years of experience in software development within the networking or telecommunication industry Software development experience with Linux based platforms or other like network operating systems such as SONiC Experience with platform infrastructure such as ASIC drivers, NPU, BMC, Optics and network OS development Experience working with virtualization, containerization, and orchestration frameworks such as Docker, Kubernetes and/or similar Experience leading teams or technical projects in a complex development environment Preferred Qualifications Experience in CI/CD pipelines and automated testing frameworks Experience with platform level security requirements and compliance frameworks Understanding of telemetry systems and software-defined networking (SDN) Exposure to SONiC or experience working with the SONiC open-source community Knowledge of hardware abstraction layers and SDKs from major networking silicon providers (such as Broadcom, Marvell, Mellanox etc) #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities: Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessaryRequired Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Highly motivated and team-oriented Prior inbound phone support Bachelors degree requiredBCom, BA, BSc Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather information, implement solutions, and contribute to the overall efficiency of the systems in place, ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify potential issues before they impact operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of system monitoring tools and techniques.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and their impact on application performance. Additional Information:- The candidate should have minimum 2 years of experience in SUSE Linux Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Functional Test Planning Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and requirements.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - MustTo Have Skills: Proficiency in Functional Test Planning.- Strong analytical skills to assess application performance and identify areas for improvement.- Experience in developing test plans and test cases based on application requirements.- Ability to collaborate effectively with cross-functional teams to ensure quality deliverables.- Familiarity with various testing methodologies and tools to enhance application quality. -Technical background with working knowledge of:SQL proficient in writing queries and performing data validation and Linux/Unix comfort with command-line tools, scripting, and log analysis- Basic programming skills (e.g., Python, Java, or shell scripting)- Prior involvement in UAT/Production support Additional Information:- The candidate should have minimum 3-5 years of experience in Functional Test Planning.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage in proactive monitoring and maintenance, ensuring that systems are running optimally and addressing any potential issues before they escalate. Your role will also include documenting findings and solutions to enhance the knowledge base for future reference, contributing to a culture of continuous improvement and learning within the team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage in knowledge sharing sessions to enhance team capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of system monitoring tools and techniques.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and their impact on application performance. Additional Information:- The candidate should have minimum 3 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA.- Strong understanding of software debugging and troubleshooting techniques.- Experience with performance tuning and optimization of SAP applications.- Familiarity with integration techniques between SAP and other systems.- Knowledge of SAP modules and their functionalities. Additional Information:- The candidate should have minimum 3 years of experience in SAP ABAP Development for HANA.- This position is based at our Jaipur office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Strong understanding of job scheduling and automation processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance tuning.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the functionality of the applications you support. Your role will be pivotal in maintaining the integrity of business processes and ensuring user satisfaction through effective support and communication. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Good To Have Skills: Experience with SAP integration tools and methodologies.- Strong analytical skills to assess and resolve complex software issues.- Familiarity with business process mapping and documentation.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring the seamless operation of applications to support business objectives. You will engage in troubleshooting activities, working diligently to maintain system integrity and enhance user experience, while also documenting findings and solutions for future reference. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system architecture and database management.- Experience with system monitoring tools and performance tuning.- Familiarity with backup and recovery processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination to facilitate smooth project execution and delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of ITIL processes and frameworks.- Experience with application design and development methodologies.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems that apply across multiple teams. Roles & Responsibilities:Expertise in Tax and its application in SAP Finance modules and aligned business processes.Should be able to own end to end responsibility for Indirect Tax solution being deployed in S4 HANAExtensive experience of SAP FI Tax ConfigurationKnowledge of country specific Indirect tax scenarios with applicable business scenarios.Cross-functional knowledge on OTC, PTP and IntercompanyPrepare functional specification documents for enhancements related to IDTDesign, build and support integrations to external tax authorities where needed.Ability to understand complex business/tax requirements within the business processes and communicate effectively with a non-technical audience.Support testing (Integration, UAT),cutover, Go live and hyper care.Experience with Vertex interface administration(Added advantage) Professional & Technical Skills: Must To Have Skills: Proficiency in SAP FI CO FinanceExtensive knowledge of S4 HANA Implementation of Tax & FICO.Minimum 6-10+ years of experience in implementation / application enhancement /production support/ projects in Finance.Minimum experience of 4+ implementation projects.Knowledge and hands-on experience across all SAP Finance modules and DevOps methodology.Good to have hands-on knowledge and experience on support tools - Service Now, JIRA, CharmEffective business communication and stakeholder management skills Additional Information:- The candidate should have a minimum of 12 years of experience in SAP FI CO Finance- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Basic Qualifications: A minimum of four years of related work experience and a bachelor's degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 1 to 5 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that business applications run smoothly and efficiently. You will engage with users to understand their challenges and work diligently to implement effective solutions, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: 5 years technical experience within D365 CRM2+ years technical experience within D365 CRM ServiceStrong awareness of the following:CRM configuration & customization, CRM Plug-ins, CRM custom Workflows, Power Automate, Model Driven AppHaving exposure on Azure DevOpsAct as development lead and able to demonstrate a wide range of development skills. Be a strong advocate for adherence to standards and best practice.Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when neededWrite and review technical specification documentationDesign, develop, review and test customized code for Dynamics 365 CRM as well as integrations to other applications.Excellent communicator with ability to operate within cross functional teams Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Dynamics CRM Technical.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education