2635 Production Support Jobs - Page 17

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 1-3 Years.

Responsibilities: * Collaborate with cross-functional teams on product development & launches * Ensure quality control standards met * Optimize resource utilization & reduce costs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.: Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.: Experience: 3-5 Years.

Every day, we seek to improve financial security for people. Joining our Information Technology Applications team means you will be a part of a passionate and supportive team that believes what we do matters to our clients and investors. Software Development Engineer in Test works closely with end users, developers, and other stake holders in an agile environment. In addition to defining, documenting, coding, and executing the testing of internally used .NET based web applications, they will be involved in sprint planning, daily scrum meetings, development, and product deployment. They will also be contributing to both manual and automated test case creation and execution of .NET based applications, services, web applications, database objects, and data integrity. Responsibilities: Participate in all phases of Agile development process providing input into analysis, design, development, estimation, planning, support, and retrospectives Design and develop test automation frameworks for web services, APIs, UI, and databases Create comprehensive and well-structured test plans and test cases Work with development managers and production support managers to establish unified standards for software quality and support requirements Research and implement new testing tools and practices to increase team productivity and software quality Optimize application performance and stability by identifying, reporting, and writing tests for potential problems Develop maintainable automation following team standards in C#, using nUnit and Selenium Produce test scripts that integrate with the team s automated process and tooling for build/deploy. Years of Experience 8 years of experience in creation and execution of test plans/case 5 years of experience in software quality assurance and test automation development 5 years of experience with Programming Languages C# and Powershell. Qualifications Bachelors degree in Computer Science, Engineering, or related field Must have a strong understanding of QA processes and concepts, including test case preparation, test automation, and testing methodologies Experience with continuous integration and continuous delivery required Experience with source control models and processes required Candidate Requirements Demonstrated experience interfacing with clients and stakeholders to develop functional test cases and communicate status updates Proven ability to learn and to deliver solutions in multiple programming languages and technical environments required Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies required Prior experience as QA/SDET on medium to large size application development projects with an emphasis on .NET development tools, Microsoft SQL Server, and responsive Web application technology such as AngularJS, ReactJS, JavaScript, and CSS3 Strong troubleshooting skills and capability to work on multiple projects simultaneously Core Values Strong interpersonal, oral, and written communication and collaboration skills with all levels of management Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines, Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability. Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency. Exemplifies our customer-focused, action-oriented, results-driven culture. Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions. Ability to act with discretion and maintain complete confidentiality. Dedicated to the firm s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.

Location: Kolkata Designation: Analyst Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting-edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. Your work profile. Analyst Oracle Fusion (P2P) Work you ll do We are seeking a motivated and detail-oriented Analyst with 1 2 years of experience in Oracle Fusion Procurement (P2P) to support project delivery and system enhancements. The ideal candidate will assist in configuring and supporting Oracle Fusion Procurement modules, ensuring seamless Procure-to-Pay operations. Required Skill Assist in the implementation, configuration, and support of Oracle Fusion P2P modules (Procurement, Purchasing, Payables, Supplier Portal, Inventory etc.) Analyze business requirements and assist in translating them into Oracle Fusion solutions. Support daily P2P activities including purchase requisitions, purchase orders, invoice processing, and supplier management. Assist with testing activities (SIT, UAT) and documentation. Troubleshoot and resolve issues related to Oracle Fusion P2P modules. Collaborate with cross-functional teams including Finance, Procurement, and IT to resolve business process issues. Participate in end-user training and post-production support. Ensure adherence to best practices and organizational standards. Preferred skills Bachelor s degree in Finance, Business Administration, Information Technology, or a related field. 1 2 years of hands-on experience with Oracle Fusion P2P modules. Basic understanding of P2P process flows and procurement principles. Strong analytical and problem-solving skills. Good verbal and written communication skills. Ability to work independently and collaboratively in a team environment. Qualification Experience with Oracle Cloud ERP implementations or support projects. Familiarity with reporting tools (OTBI/BI Publisher). Knowledge of system testing and documentation practices. Your role as an Analyst/Consultant/Senior Consultant: We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and society. How you ll grow Connect for Impact Our exceptional team of professionals across the globe is solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams, and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one-size-fits-all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, and know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization: Develop high-performing people and teams through challenging and meaningful opportunities Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders. Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make How you ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloittes impact on the world Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

We are looking for application support engineer having sound skill in troubleshooting and resolving issues against apps hosted in On-Prem( Process Execution Module)/Cloud, with Scripting experience. Skills: AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, OSS/BSS JD:- Strong knowledge in Tech Skill (Java, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom OSS/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

As a Senior Engineering Manager with SIXT, you ll own the end to end success of your product/product lines. Youll have the opportunity to help define, implement, manage & deliver systems that help SIXT accomplish its goals. You will manage design through deploy phases of scalable, high-performance, multi-tenant platform. If you want to be part of our journey and make an impact. Apply now! YOUR ROLE AT SIXT You will provide technical leadership to major initiatives. Review platform architecture/design and work with engineers to drive business value You ensure great chemistry among product, engineering and business. Contribute to product and build the right synergies between business and engineering. You build and manage a high-performance team of engineers. Drive the team to achieve meet/exceed goals identified for the team You Guide and mentor the team members. Act as a coach and focus on growth plan for team members You encourage and reward bottom-up innovation. Catalyze and create space for people to innovate You have a crisp view on long term architecture and technology stack selection. Guide the team on technology decision making and day to day problem solving You own end to end definition and execution of SDLC. Estimate and plan projects in an Agile environment You will create culture of high ownership & responsiveness for production support YOUR SKILLS MATTER You must have Bachelors Engineering OR Master s Degree in Computer Science or similar discipline You should have 14+ years of relevant work experience in software engineering with atleast 3+ years directly managing large development teams You have experience in handling managers and architects You have experience handling "Full Stack" teams with Backend & UI technologies. Also handling mobile development teams is a big plus You have experience designing and developing enterprise grade distributed application using Java/J2EE You have exposure working on any latest UI technologies such as React.js,Angular.js,Vue.js You have experience working with Microservices, container orchestration along with Kafka and AWS You have experience in building high traffic backend services and web applications You are comfortable with Agile development and Scrum process You have excellent verbal and writing skills; ability to produce clear, concise communications and documentation WHAT WE OFFER Cutting-Edge Tech: You Will be part of a dynamic tech-driven environment where innovation meets impact! We offer exciting challenges, cutting-edge technologies, and the opportunity to work with brilliant minds Competitive Compensation: A market-leading salary with performance-based rewards Comprehensive Benefits: Health insurance, wellness programs, and generous leave policies Flexibility & Work-Life Balance: Our culture fosters continuous learning, collaboration, and flexibility, ensuring you grow while making a real difference. Hybrid Work policies

COMPANY OVERVIEW: Trellance is a leading provider of business analytics and technology consulting for credit unions, helping them meet the financial needs of today s digital consumers. With a comprehensive suite of data science solutions, professional staffing, and professional services, the Trellance team ensures credit unions increase efficiency, manage risk, and improve the member experience. As credit unions tech partner, Trellance brings them to the next frontiers of fintech, filled with powerful tools such as artificial intelligence and machine learning. Data In. Insights out. Learn more at Trellance.com . What are we looking for? (Minimum Qualifications) Overall, 4 years and a minimum of 2 years of experience in technical support, customer experience, and troubleshooting. Strong command over SQL with the ability to write complex queries for data extraction, manipulation, and performance tuning. Skilled in using CTEs, window functions, subqueries, aggregation techniques, and optimization practices to support analytical workloads and reporting solutions. Hands-on experience working with Snowflake for data storage, processing, and analytics. Proficient in using Snowflakes SQL dialect, virtual warehouses, time travel, and cloning features. Proficiency in Power BI with a strong understanding of its core components for data analysis and visualization. Excellent verbal and written communication skills in English. Ability to work both independently and as part of a team. Preferred Skills: Familiarity with the Banking domain is advantageous. Previous experience dealing with support cases or requests via e-mail or any ticketing tool. Fundamentals of Data Build Tool (DBT) and Python programming language. Certification in Azure, Snowflake, or Power BI. Flexible to work in shift or occasional weekend work. Roles and Responsibilities: Working with functional and technical teams that are both India and US based. Provide daily support with a resolution for support cases and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. Providing a high level of service to our customers and adhering to our strict SLAs for response times Problem determination, workaround resolution, root cause analysis, and major incident management. Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect. Administration of multiple instances of Microsoft SQL Server which includes backup management, monitoring, and troubleshooting of SQL-related job failures, and creation of custom SQL views and procedures. Developing and attending training for self-improvement to assist and share knowledge with the team.

Role & responsibilities Looking for an L2 Support Engineer Role Mandatory Skills: L2 Production Support Unix Oracle Banking Domain Experience is must. Preferred candidate profile Production Support for payments applications Need to handle P1/P2 incident with proper update to management. Handle user emails query and applications alerts. Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis). Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests. Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems. Need to be available for any issues affecting production.

Key Responsibilities Collaborate with clients to understand business needs and technical requirements , translating them into actionable specifications. Design, configure, and implement customized technical solutions aligned with client objectives. Offer technical guidance and support , troubleshooting and resolving complex system issues.

Application exception monitoring & fixing, Incident Analysis, working on RCA, Transactions trend analysis, EOD activities, production change implementation support, ensure DC-DR sync,24/7 support, fixing issues permanently, SQL expert, problem mgmt

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Develop and maintain AS/400 apps using RPG IV, RPGLE, CL, and DB2/400. Analyze requirements and deliver technical solutions. Handle coding, testing, and production support. Collaborate for system integration and enhancements. Ensure code quality and documentation. Your Profile 612 yrs in AS/400 development. Strong in RPG, CL, and DB2/400. Skilled in troubleshooting and legacy system upgrades. Good team and communication skills. What you"ll love about working here Flexible work optionHybrid Competitive salary and benefits package Career growth with SAP and cloud certifications Inclusive and collaborative work environment

Hi Candidate, Opening for Application Support Experience: 2 years to 4 years Position: Permanent Location:(CBD Belapur) Job description Essential Duties and Responsibilities: • Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times • Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets • Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately. • Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. • Meet or exceed all internal KPIs • Ability to effectively communicate and build relationships with customers • Provide a high level of technical and operational support to customers, both external and internal • Familiar with MS Office. • Strong problem solving, priority setting, and collaboration skills. • Excellent communication skills, with neutral accent. • Excellent written communication skills with email etiquettes. Education/Qualifications Requirements: Bsc IT, B.Tech or Graduation in any field. Language Skills: Fluent English & Communication must. Technical/Key Skills: Strong customer service orientation. Willing to work in Rotational Shift. Good problem-solving skills. Adaptability to changing work environment and technologies Note :Interested candidate apply on vishakha.gangurde@kiya.ai Regards Vishakha Gangurde

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations: Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You'll Need to be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Monitoring of all maintenance and related monitoring activities Plan for preventive maintenance of all installed equipment and ensure closure through concerned vendors. Plan for adequate stock of spares at site for all critical equipment. Support event management related activities in terms of engineering support Coordination with Property Management team on technical matters to ensure smooth operations in client facility. Implement and monitor the energy conversation initiatives. Support the facility manager/ chief engineer in preparing the management reports. Review of trend analysis to identify areas of service improvement. Assist performance assessment of technical vendors. Conduct training for the technical team. Coordinate with landlord for technical matters. Validate PM and breakdown service reports. Maintain updated vendor escalation matrix Provide assistance for Technical Audits for all installations at periodical intervals.

Production Support role involves providing support for critical applications and platforms processing data for trading across FMR & FIL, Team provides coverage 16*7 from India Its important to backfill the position at the earliest to ensure the coverage and quality of the support is not compromised Primary Skills needed for this role : Hands on experience in Cloud technologies - AWS (EC2, S3, ), Kubernetes, Datadog Expertise in log checking, File navigation & SFTP Good experience in writing SQL/PLSQL queries for data access and debug issues Experience in using Control-M/Autosys schedulers Knowledge on CI/CD pipelines

Production Support role involves providing support for critical applications and platforms processing data for trading across FMR & FIL, Team provides coverage 16*7 from India Its important to backfill the position at the earliest to ensure the coverage and quality of the support is not compromised Primary Skills needed for this role : Hands on experience in Cloud technologies - AWS (EC2, S3, ), Kubernetes, Datadog Expertise in log checking, File navigation & SFTP Good experience in writing SQL/PLSQL queries for data access and debug issues Experience in using Control-M/Autosys schedulers Knowledge on CI/CD pipelines

Job Title:Application Support SRE Experience: 5-10 Years Location:Mumbai - Hybrid Job Description : Responsibilities:- 5 to 8 years in a similar role of hands-on application middleware specialist. Prior experience of working in a global financial organization is an advantage Client is looking to onboard an application support and SRE specialist for their Application and Data Engineering (ADE) group. ADE provides application engineering, tooling, automation and elevated production support services conforming to company security blueprints and focused on performance, Reliability and scalability by understanding the technical requirement from application owners and business, participate in technical evaluation of vendors and vendor technologies, Conduct proof of concept, packaging and deploying middleware products. skills: Linux Python/Shell Database-Sybase, DB2 Web Servers

Minimum 5 years of Product experience in Finacle Core Banking product Working experience on Finacle 11 requirement and product capability along with Customization architecture Experience in handling Finacle Interfacing requirements (Custom and Product APIs/Connect 24/Finacle Integrator) Need to have experience of direct interaction with Clients Technical Skills: Good understanding of Finacle Product Architecture & Customization layers Finacle customization flow understanding (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process and debugging) Experience in best practices to be followed in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) related to Finacle application Experience in Finacle scripting, Unix shell scripting and Report designing Good understanding of Finacle Integrator and feasible enhancements to the same Functional Skills Finacle Core Banking Functional knowledge Good understanding of Banking domain and terminologies used. Finacle certification from Infosys will be added advantage Finacle CRM and Admin module (FINFADM/SSOADM) Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Agile methodology. Ensure quality of technical and application architecture and design of systems across the organization. Effectively research and benchmark technology against other best in class technologies. Key Skills: Techno functional role Finacle Infosys (BRD, FRD, stakeholder management Interacting with business team - Infosys) L3 Support candidate required No production Support or developer required. Plsql programming is not required, basic SQL scripting will do. Able to provide solution on technical issues. Japer tool. Finacle Integrator & Connect24 (for API) Finacle 11version is needed.

We are urgently hiring Diploma in Mechanical freshers for Junior Trainee Engineer. Walk-in interviews for immediate joining. Candidates near Bidadi, Kengeri Upanagar, RR Nagar, or Ramanagara preferred. Male candidates preferred.

Job Title: Application Support Engineer Payments Domain Experience: 5 to 7 Years Location: Bangalore (Hybrid) Employment Type: Full-Time Shift: Rotational (Including On-Call and Weekend Support) Interview Process :- L1 Technical Discussion - Virtual (Teams) L2 Technical with managerial Discussion - Face2Face (Must) Job Description We are hiring an Application Production Support Engineer for Payments Applications . This role involves providing L2/L3 support , managing incidents, problem resolution, and ensuring business continuity for mission-critical payment systems. Key Responsibilities: Provide end-to-end production support for payment applications Handle P1/P2 incidents with proper escalation and management updates Monitor application alerts and handle user queries via email Liaise with IT infrastructure teams for system configuration and performance tuning Implement and adhere to APS processes for Incidents, Changes, Problems, and Service Requests Perform housekeeping, upgrades, backup/restore, and DR readiness activities Support security compliance activities for applications Provide on-call support on a rotational basis Technical Skills Required: Mandatory: Unix/Linux Oracle Database Java Knowledge of ITIL processes Good to Have: Dynatrace Monitoring Behavioral Skills: Excellent problem-solving and troubleshooting skills Good communication and collaboration ability Flexible to work in 24x7 rotational shifts Key Skills (Naukri Keywords): Application Support, Production Support, Payments Domain, Unix, Oracle, Java, ITIL, Incident Management, Problem Management, Change Management, Dynatrace Monitoring, DR Readiness, Banking Applications Apply Now and be a part of a dynamic support team for a leading financial organization! muthukrishnan.saminathan@kiya.ai