2635 Production Support Jobs - Page 16

Develop and support mainframe applications using COBOL, DB2, CICS, JCL. Analyze and debug production issues. Work in Agile environment and support delivery of high-quality healthcare tech solutions. Required Candidate profile 2–4 yrs in COBOL, DB2, CICS, JCL. Strong debugging skills. Agile experience preferred. Knowledge of healthcare domain and Java/Python is a plus. Bachelor's in CS/IT or related field.

About this role: Wells Fargo is seeking a Senior Information Security Engineer. In this role, you will: Monitor, triage and resolve production issues related to cybersecurity systems, particularly SaaS platforms/Applications The ideal candidate will be responsible for managing day-to-day security alerts, resolving incidents, maintaining system performance, and collaborating with cross-functional teams to ensure our SaaS cybersecurity tools and services are secure and reliable. Act as the first and second level of support for incidents, outages, and service disruptions related to cybersecurity infrastructure. Work closely with vendors and internal engineering teams to investigate root causes and implement permanent fixes. Manage operational processes such as access provisioning/deprovisioning, Certificate management and platform health monitoring. Co-ordinate patching and upgrades for cybersecurity tools and platforms, ensuring minimal disruption to business functions. Maintain documentation related to standard operating procedures (SOPs), runbooks, and knowledge bases. Develop and improve alert handling and response workflows to reduce false positives and improve detection quality. Drive remediation of security vulnerabilities across endpoints, cloud infrastructure, applications, and networks. Develop and enforce security best practices, policies, and procedures in collaboration with IT, DevOps and business units. Stay current with emerging threats, vulnerabilities, and security technologies. Required Qualifications: 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of progressive experience in cybersecurity operations or production support roles. Hands-on experience managing and supporting SaaS cybersecurity Applications/tools Strong scripting or automation knowledge (python, PowerShell, Bash) is a plus Familiarity with security incident management, troubleshooting, and root cause analysis Experience with ITSM tools (ServiceNow) for managing tickets, incidents and change requests. Deep understanding of network protocols, encryption, authentication methods, and cloud security models (AWS & GCP) Strong hands-on experience with enterprise-grade security tools and platforms Excellent communication skills and ability to work in a fast-paced, team oriented environment. Good understanding of network and cloud security concepts (e.g., firewall rules, proxies, endpoint security, identity governance) Relevant cybersecurity certification like CISA/CompTIA Security+/CCSP is an added advantage. Knowledge of DevSecOps or CI/CD pipeline security integration is a plus.

You are invited to join NTT DATA as a SAP BI/BW Consultant in Hyderabad, Telangana (IN-TG), India (IN). NTT DATA is a trusted global innovator in business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are dedicated to helping clients innovate, optimize, and transform for long-term success. Our diverse team of experts spans across more than 50 countries, supported by a robust partner ecosystem of established and start-up companies. In this role, you will be responsible for SAP BI/BW Development and Production Support. NTT DATA invests over $3.6 billion annually in R&D to assist organizations and society in confidently transitioning into the digital future. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us and be a part of a forward-thinking organization that values inclusivity and adaptability. If you are an exceptional, innovative, and passionate individual looking to grow professionally, apply now and embark on a rewarding journey with NTT DATA. Visit us at us.nttdata.com for more information.,

What s the role all about You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will be part of Cloud Development team , using technologies like . NET/C#, Python, PowerShell, JavaScript, React, AWS and Data to build scalable, high-performance products within a cloud environment. How will you make an impact Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with Production/Support teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within Development, understanding the product s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, SRE, Infrastructure team, Customer Support, and Services and Support organization) to ensure successful product delivery. Key Responsibilities: Design and implement software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards. Contribute to the development of scalable, multi-tenant SaaS solutions. The desire to work in a fast-paced environment. Ability to develop unit testing of code components or complete applications. Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions. Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality. Mentor junior engineers, share knowledge, and promote best practices within the team. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Conduct code reviews to ensure adherence to design principles and maintain high-quality standards. Plan and execute unit testing to verify functionality and ensure automation coverage. Broad experience designing, programming, and implementing large information systems. Ability to provide in-depth evaluation and analysis of unique complex technological issues. Excellent analytical and problem-solving skills. Excellent organization and time management skills. Strong written and verbal communication and interpersonal skills. Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle. Have you go what it takes Bachelors or masters degree in computer science, Electronics Engineering, or a related field from a reputed institute. 2-5 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects. Expertise in C#, . NET, Python, PowerShell for back-end development . React, JavaScript experience is an added advantage. Experience in developing high-performance, highly available, and scalable systems. Working knowledge of RESTful APIs Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices. Exceptional problem-solving skills and the ability to work on multiple concurrent projects. Experience working with public cloud platforms like AWS (preferred), Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines. Requisition ID - 8022 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE

SAP FI +Funds Management/Grants Management Consultant: - Experience Level: Overall 7+ years exp, with SAP Funds Management Exp MANDATORY 5+ years designing/configuring business processes in SAP Funds Management (FM). Ex: Budgetary Ledger, FM Derivation, Budgeting and AVC Control. In addition At least 1 full life-cycle implementation Experience with SAP Grants Management Good understanding of Grants Management processes and accounting - Grants contracts/projects, differentiate between eligible and ineligible costs as per the sponsor requirement, income and costs posting, grants project currency requirement, budgeting including commitments, report all grant related costs and income etc. Providing FM expertise to confirm/develop business requirements definition Perform FM configuration tasks related to master data, budget execution, availability control and actual/commitment updates and integration components. Worked on FM derivations and FM table data flow. Worked on Derivation strategy and rules, account assignment of FM elements with other modules Worked on design of FM interfaces, reports, and enhancements. Strong working knowledge in Finance/Controlling/Funds management month/Year end activities Define user authorization requirements and familiar with FM standard reports and custom analytical queries. Hands on experience on S4 HANA FIORI Understanding on SAP MM FICO and other SAP Functional Modules integration knowledge with FM Module. Software development lifecycle: gathering, analysis, design, development, documentation, test (unit, functional, integration, regression, stress, and user acceptance), implementation, and post-production support of standard and custom business solutions supporting

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Working within the FCDP Team, Design, deploy, and maintain scalable, highly available, and secure cloud infrastructure using industry best practices. Using Google Cloud Platform, and products such as BigQuery, Cloud Storage, Cloud Logging, Pub/Sub and Dataflow. Need to have knowledge on the Linux scripts, Control-M schedule and deployments. Resoure need to be flexible to work 24 X 7 production support model Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned Using Confluence to detail technical designs and user instructions. Using JIRA to provide progress updates on development work. Effectively work with diverse and widely distributed teams. Be able to advise others on technology solution and explain designs to technical and non-technical audiences. Ensure appropriate communication and release documentation is issued to our customers and stakeholders on new product deliveries. Requirements Experience of the FCDP or Finance On The Cloud Programme. Experience of Google Cloud Platform and interacting with Cloud Storage, Big Query and Cloud Logging. Experience with Linux and Control-M Proven troubleshooting and root cause analysis skills. Able to work in production support i. e. 24 X 7 model Experience of working as a DevOps Engineer, working through design, build, testing and implementation. Experience of working within an Agile delivery POD. Experience of working through a product backlog in JIRA. Experience of industry standard code management tooling such as GitHub, Nexus, Jenkins. Self-driven with the ability to work independently, progressing parallel pieces of development at any one time. Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Your role Do you want to design and build attractive digital products and servicesAre you proficient in designing and implementing zOS Batch SystemsDo you want to play a key role in transforming our firm into an agile organization At UBS, we re-imagine the way we work, the way we connect with each other our colleagues, clients and partners and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative. We re looking for a zOS Batch Configuration Specialist/Software Engineer to: review requirements as supplied by development design and develop Batch systems code job control and scheduler definitions provide consultancy to application teams about all aspects of our batch process apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements build observability into our solutions, monitor production health, help to resolve incidents, and remediate the root cause of risks and issues understand, represent, and advocate for client needs share knowledge and expertise with colleagues , help with hiring, and contribute regularly to our engineering culture and internal communities Your team In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You ll be working in the Mainframe as a Service team in Hyderabad where you will interact with the Production Support Services, Mainframe Engineering and Development teams and different other groups globally. Our internal clients are all application developers. You will be responsible for our customers getting the required zOS designs and implementations in time. Your expertise You have: sound understanding of zOS, experience in REXX with strong analytical skills experience of working in a batch configuration role comprehensive knowledge of JCL and IBM utilities in depth understanding of IWS batch scheduling techniques experience of change and incident management good written and spoken English, prioritize your own workload and work with minimal supervision communicate and collaborate with internal and external global partners, create technical documentation

Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary: Serves as a systems analyst on the Cross Functional Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Ensures all applications are well-behaved and functioning properly. Assists with verifying that all device platforms and OSs (Windows, AIX, UNIX, LINUX, etc. ) are properly configured to support production, test, and development environments effectively and efficiently. Additionally, incumbents will perform all application migrations, upgrades, and installations in multiple environments. This effort requires close coordination with all members of Operations IT. This position works under general supervision and direction. Essential Job Duties and Responsibilities: Performs day-to-day application administration. Monitors and manages application and infrastructure health. Resolves incidents and takes ownership of incidents and sees them to full resolution, escalating as necessary. Responds to end-user trouble requests through the enterprise ticketing system Installs and upgrades applications on all platforms. Maintains secure applications. Assists by interfacing with other teams on all software releases. Provides sign-off on various release gateways. Troubleshoot server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp). Provides assistance with Windows, UNIX, LINUX, AIX, and HP-UX based platforms in relation to application function and performance. Monitors system backup/restore/failover software and hardware. Assists in the installation and configuration of databases. Assists in installing, configuring, and operating monitoring software such as SolarWinds. Develops knowledge base articles describing installation-specific configurations and processes. Ensures consistency and professionalism of all incident notes and resolution information. General Duties and Responsibilities: Comply with Cubic s Quality Management System Comply with Cubic Occupational Health, Safety, and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organizations Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements: Four-year college degree in computer science or related technical field. OR equivalent years of experience in lieu of a degree. Three (3)+ years of systems administration/analyst experience. Knowledge and experience in supporting applications and Infrastructure. Hands-on experience providing Level 3 application and production support. Must be comfortable participating in rotational on-call support. Exposure to Middleware technologies such as Tomcat/Weblogic. Knowledge of networks, Windows, and UNIX Operating Systems. Exposure to Linux editors such as Vi, Nano, and Vim. Experience with virtualization technologies, such as VMware, Hyper-V, and RDS. Knowledge of databases, including SQL Server and Oracle. Knowledge of SQL in general. Broad understanding of System Administration/Analyst methodology and principles. Proficient with all Microsoft Office applications. Ability to handle multiple tasks simultaneously and under tight deadlines. Able to understand and carry out instructions provided in various forms (written, oral, diagram). The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. #LI-NB1 Worker Type: Employee

Req ID: 324898 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L1 Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction, we are in 200+ countries. The Systems Engineer will work to advance the development and execution by solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist, works independently with/without guidance. What are the responsibilities of Staff SW Engineer ? Operations + Infrastructure: Operations & Infrastructure builds, operates, and maintains best-in-class IT infrastructure services that are secure, scalable, and continuously available. As a member of SW Engineering team you will help design, enhance, build and support applications using modern back end & front end technologies in an agile environment. You will be working with colleagues, who will help, support and challenge you every day. Essential Functions of Staff SW Engineer Responsible for day-to-day support, security, maintenance and availability of Performance Monitoring Tools, based upon business requirements while adhering to tight operations, security and procedural models Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments. Function as the APM resource on key infrastructure projects and initiatives Conduct business and technical analysis, code reviews, unit testing, and produce technical documentation for new development, system enhancements, and production support. Develop modifications and corrections to existing software, including debugging routines, and regularly check-in for continuous integration of systems and/or software applications. Collaborate with cross-functional teams, including architects, systems analysts, project managers, QA, and other developers, to implement business requirements using the latest tools and technology. Participate in On-call support rotation Key Responsibilities: COTS APM Tool Ownership Lead the deployment, configuration, and lifecycle management of enterprise-grade APM tools including but not limited to Riverbed, ExtraHop, Catchpoint, and Dynatrace. Define best practices for tool usage, integration, and data governance across environments. Troubleshoot and resolve issues related to Applications Data Interpretation & Insights Analyze data (network, application, user experience) to identify performance bottlenecks, anomalies, and optimization opportunities. Translate complex monitoring data into actionable insights for engineering, operations, and business stakeholders. Develop AI/ML models to develop Forecasting Model Architecture & Integration Architect scalable observability solutions that integrate COTS tools with internal systems, CI/CD pipelines, and cloud-native platforms. Ensure seamless data flow and correlation across tools for end-to-end visibility. Cross-Functional Collaboration Partner with SRE, DevOps, Network, and Application teams to embed observability into the software delivery lifecycle. Act as a subject matter expert and mentor for APM and performance engineering practices. Provide training and support to end-users and stakeholders. Automation & Operational Efficiency Develop automation scripts and frameworks for tool deployment, alerting, and reporting using Python, PowerShell, or Ansible. Drive alert hygiene, SLO/SLA tracking, and proactive incident detection. Security, Compliance & Cost Optimization Ensure monitoring solutions adhere to security, compliance, and data privacy standards. Monitor tool usage and optimize licensing and infrastructure costs. Stay up-to-date with the latest features, best practices, and industry trends. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Minimum of 3 years of experience working on performance monitoring, observability, or infrastructure engineering. Deep hands-on expertise with Riverbed, ExtraHop, Catchpoint, Dynatrace, and other APM tool like AppDynamics, New relic Knowledge of application architecture and performance tuning. Familiarity with cloud-based application performance monitoring Knowledge on LLM like OpenAI GPT-4-TURBO / O1-PREVIEW / / GPT-4O-MNI Building and/or consuming REST APIs, including creating and parsing data in various formats and understanding best practices. Experience with code management systems (GIT or TFS). Knowledge of web application development with React/Angular/NodeJS. Working knowledge of IT infrastructure systems (compute/ network/ storage/ virtualization/etc.) Experience with scripting languages such as JavaScript, PowerShell, or Python. Preferred Qualifications: 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Experience with SQL Databases and data visualization using Tableau or PowerBI. Familiarity with cloud platforms like Azure or AWS. Familiarity with ITIL processes and best practices. Excellent problem-solving and analytical skills. Soft skills Excellent oral and written skills with the ability to interact with management, technical subject matter experts, and business customers are essential in this role. Comfortable with ambiguity as needs change on a regular basis.

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Alight is seeking a skilled and passionate Software Developer to join our team. You will be responsible for various stages of software development, including understanding business requirements, coding, testing, documentation, deployment, and production support. Your primary role will involve participating in full life-cycle application development projects. Key Responsibilities: Understand the requirement of the project/story and work on it accordingly Support the technical design process by participating in the analysis and design of application as per requirements Coding and Unit testing program modules Able to Coach and Guide Development team to complete the deliveries and help them in debugging. Strong analytical and design skills Write clean, scalable code using programming language related to application Unit Test and migrate code related to project Revise, update, refactor and debug code Provide technical support and fix the bugs as per priority Develop documentation to be used by internal and external consumers Attend Daily status meeting and update Jira regularly Required Skills: Experience - 5 to 7 Yrs Application development related to Java/J2EE, Spring, Hibernate, Microservices, SQL Experience in Spring Boot, Docker, Eureka, ZUUL, Ribbon, Hystrix and API development would be preferred Must be Cloud Certified AWS/Azure (At least Practitioner) Able to contribute in development strategy and Roadmap. Strong knowledge of SQL Exposure to DevOps will be an advanctage. Strong learning ability and debugging skills. Good hold on Health Domain. Able to work on assigned tasks independently and handle queries from fellow team members Ability to escalate issues with a view to bringing about a win-win resolution Must be comfortable in Agile Methodology Good communication skills. Education: B.Tech/BE or M.Tech/ME/MCA/M.Sc. preferably in Computer-Science Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Roles and responsibilities: Architect and design end-to-end infrastructure solutions that align with business goals, ensuring scalability, security, and performance for enterprise products. Collaborate closely with product development teams in an agile/scrum environment to deliver infrastructure that supports rapid development and deployment cycles. Lead production deployment strategies, including continuous integration and continuous delivery (CI/CD) pipelines, ensuring reliability and high availability of services. Provide oversight and guidance for production support activities, incident management, and root cause analysis to maintain system health and uptime. Supervise and mentor a multidisciplinary team of data insight professionals responsible for application development, data engineering, visualization, and analytics initiatives. Partner with financial stakeholders to understand budgetary constraints and optimize infrastructure investments for cost-effectiveness and ROI. Evaluate emerging technologies and trends to recommend improvements and innovations in infrastructure architecture. Develop and enforce standards, best practices, and governance policies related to infrastructure design, security, and compliance. Drive cross-functional collaboration between IT, development, operations, and business teams to ensure alignment and seamless delivery of solutions. Qualifications Required / Desired Skills Architect Excellent communication skills Good technical skills on Database and Cloud infra. Good power point and excel skills. Ability to multitask and keep deadlines. Impeccable managerial and interpersonal skills. Proven track record of effectively interacting with senior management. Ability to work strategically and collaboratively across departments. Effective, versatile, and action-oriented Minimum Experience required: Minimum of 7-10-year experience in production support Minimum of 3 years experience as Architect Must have experience with technical and People management responsibilities. Extensive experience in on-prem to cloud migration Flexible to work in shift model. Strong Azure, Gen AI, DB skills and experience in production support /implementation Desired to have good exposure of Cloud Migration projects. Skills Set: Experience with cloud-based database solutions such Snowflake, Azure SQL Database Ability to monitor and optimize database performance, including query optimization and resource allocation. Knowledge of disaster recovery planning and high availability solutions like replication, clustering, and failover. Proficiency in scripting languages (e.g., Python, PowerShell, Bash) to automate routine tasks. Knowledge of APIs and middleware for connecting databases to applications. Experience with project management tools (e.g., JIRA, Trello, MS Project) to track progress and meet deadlines. Understanding of agile or waterfall methodologies for database-related projects Strong verbal and written communication skills to explain technical concepts to non-technical stakeholders. Ability to prepare reports, dashboards, and presentations for executives Working with cross-functional teams, including developers, network engineers, and business analysts #SoftwareEngineering Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg Job ID R-73691 Date posted 07/04/2025

We are seeking an experienced Application Support Engineer with strong expertise in Java and shell/Perl scripting to support, maintain, and enhance enterprise Java applications running on WebLogic and WebSphere. The ideal candidate will have 3 5 years of experience in complex enterprise environments and a passion for ensuring stability and incremental modernization. Key Responsibilities Provide ongoing support, troubleshooting, and enhancement of Java applications primarily built with Java and shell/Perl scripts, ensuring system stability and performance. Analyze application codebases and collaborate with cross-functional teams to plan and implement upgrades and incremental enhancements. Participate in all phases of the Software Development Lifecycle (SDLC) including deployment, testing, and post-production support, with a focus on maintenance and operational efficiency. Maintain and tune application servers such as WebLogic, WebSphere, Tomcat, and Apache. Develop and maintain shell/Perl scripts to automate operational tasks. Document application architecture, troubleshooting procedures, and operational plans to facilitate knowledge transfer and continuity. Collaborate effectively in agile teams to deliver iterative improvements and rapid resolution of production issues. Engage with stakeholders to gather requirements and translate them into technical solutions that balance operational needs and modernization goals. Required Skills & Experience 3 to 5 years of professional experience in application support for Java enterprise environments. Proficient with Java (1.6/1.8+), and scripting (shell, Perl). Experience supporting WebLogic and WebSphere servers. Familiarity with Linux/UNIX environments. Proficient with version control systems (Git, Bitbucket). Demonstrated ability to troubleshoot, debug, and tune Java applications. Excellent documentation and communication skills. Good-to-Have Skills Experience with CI/CD pipelines and automation tools. Familiarity with monitoring and incident management tools. Exposure to REST/SOAP web services and modern Java frameworks. Qualifications Bachelor s or master s degree in computer science, Information Technology, or a related field. Job ID R-74756-1 Date posted 07/16/2025

We are seeking an experienced Application Support Engineer with strong expertise in Java and shell/Perl scripting to support, maintain, and enhance enterprise Java applications running on WebLogic and WebSphere. The ideal candidate will have 3 5 years of experience in complex enterprise environments and a passion for ensuring stability and incremental modernization. Key Responsibilities Provide ongoing support, troubleshooting, and enhancement of Java applications primarily built with Java and shell/Perl scripts, ensuring system stability and performance. Analyze application codebases and collaborate with cross-functional teams to plan and implement upgrades and incremental enhancements. Participate in all phases of the Software Development Lifecycle (SDLC) including deployment, testing, and post-production support, with a focus on maintenance and operational efficiency. Maintain and tune application servers such as WebLogic, WebSphere, Tomcat, and Apache. Develop and maintain shell/Perl scripts to automate operational tasks. Document application architecture, troubleshooting procedures, and operational plans to facilitate knowledge transfer and continuity. Collaborate effectively in agile teams to deliver iterative improvements and rapid resolution of production issues. Engage with stakeholders to gather requirements and translate them into technical solutions that balance operational needs and modernization goals. Required Skills & Experience 3 to 5 years of professional experience in application support for Java enterprise environments. Proficient with Java (1.6/1.8+), and scripting (shell, Perl). Experience supporting WebLogic and WebSphere servers. Familiarity with Linux/UNIX environments. Proficient with version control systems (Git, Bitbucket). Demonstrated ability to troubleshoot, debug, and tune Java applications. Excellent documentation and communication skills. Good-to-Have Skills Experience with CI/CD pipelines and automation tools. Familiarity with monitoring and incident management tools. Exposure to REST/SOAP web services and modern Java frameworks. Qualifications Bachelor s or master s degree in computer science, Information Technology, or a related field. Job ID R-74756 Date posted 07-16-2025

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. This Role Are you passionate about solving complex problems and leading impactful solutions? The Lead Member of Technical Staff (Salesforce Platform) is a senior engineering role within the Digital Marketing Technology team in Hyderabad. As an LMTS, you will drive the design, development, and delivery of innovative, scalable, and high-performing solutions across our Salesforce ecosystem. You will serve as a go-to Salesforce expert, collaborating with product managers, architects, and global teams to design future-ready architectures and lead implementation. You ll be hands-on, developing enterprise-grade solutions while mentoring engineers and contributing to technical strategy. This role requires strong full-stack Salesforce development expertise, the ability to navigate ambiguity, and a deep understanding of modern development practices in large-scale systems. Key Responsibilities Lead technical design and architecture of complex, scalable Salesforce applications using Apex, LWC, Visualforce, and platform APIs. Act as a subject matter expert, providing guidance on Salesforce best practices, governance limits, performance optimization, and solution trade-offs. Build robust integrations using middleware and external APIs (REST/GraphQL), including cross-cloud and third-party systems (e.g., MuleSoft, Commerce Cloud). Partner with global stakeholders to gather requirements and deliver end-to-end solutions aligned with business needs. Automate business processes using Flow, Process Builder, Assignment Rules, and other declarative tools. Drive code quality through peer reviews, unit testing, and automated test frameworks. Mentor junior engineers, promote technical excellence, and foster a culture of innovation and accountability. Collaborate on deployment strategies using modern CI/CD pipelines (Salesforce DX, GitHub Actions, Jenkins, etc.). Participate in all phases of SDLC from discovery and design to deployment and post-production support. Basic Requirements/Experience 12+ years of full-stack engineering experience with deep Salesforce platform expertise Expert in Lightning Web Components, Apex, Visualforce, SOQL and Salesforce data model Extensive experience integrating Salesforce with external systems using REST/GraphQL APIs Strong command over JavaScript, CSS, and modern front-end frameworks Deep understanding of software design patterns, object-oriented programming, and enterprise architecture Strong understanding of Salesforce governor limits, standard/custom objects and Platform Events Proven ability to lead technical initiatives, influence design decisions, and deliver high-quality outcomes Excellent verbal and written communication skills, with the ability to influence technical and non-technical stakeholders Hands-on contributor with the ability to lead projects, troubleshoot complex issues, and make architecture decisions Requirements/Experience Certifications: Platform Developer I & II, JavaScript Dev I, Salesforce Administrator Experience with Salesforce Flows, Process Builder, and other declarative tools Familiarity with test automation tools: Selenium WebDriver, JUnit, TestNG, ApexUnit, Kumonium, etc. Experience with CI/CD, DevOps processes, and tooling Exposure to CRM Analytics, dashboards, and data visualization tools Prior experience working in Agile/Scrum teams Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. This Role Are you passionate about solving complex problems and leading impactful solutions? The Lead Member of Technical Staff (Salesforce Platform) is a senior engineering role within the Digital Marketing Technology team in Hyderabad. As an LMTS, you will drive the design, development, and delivery of innovative, scalable, and high-performing solutions across our Salesforce ecosystem. You will serve as a go-to Salesforce expert, collaborating with product managers, architects, and global teams to design future-ready architectures and lead implementation. You ll be hands-on, developing enterprise-grade solutions while mentoring engineers and contributing to technical strategy. This role requires strong full-stack Salesforce development expertise, the ability to navigate ambiguity, and a deep understanding of modern development practices in large-scale systems. Key Responsibilities Lead technical design and architecture of complex, scalable Salesforce applications using Apex, LWC, Visualforce, and platform APIs. Act as a subject matter expert, providing guidance on Salesforce best practices, governance limits, performance optimization, and solution trade-offs. Build robust integrations using middleware and external APIs (REST/GraphQL), including cross-cloud and third-party systems (e.g., MuleSoft, Commerce Cloud). Partner with global stakeholders to gather requirements and deliver end-to-end solutions aligned with business needs. Automate business processes using Flow, Process Builder, Assignment Rules, and other declarative tools. Drive code quality through peer reviews, unit testing, and automated test frameworks. Mentor junior engineers, promote technical excellence, and foster a culture of innovation and accountability. Collaborate on deployment strategies using modern CI/CD pipelines (Salesforce DX, GitHub Actions, Jenkins, etc.). Participate in all phases of SDLC from discovery and design to deployment and post-production support. Basic Requirements/Experience 12+ years of full-stack engineering experience with deep Salesforce platform expertise Expert in Lightning Web Components, Apex, Visualforce, SOQL and Salesforce data model Extensive experience integrating Salesforce with external systems using REST/GraphQL APIs Strong command over JavaScript, CSS, and modern front-end frameworks Deep understanding of software design patterns, object-oriented programming, and enterprise architecture Strong understanding of Salesforce governor limits, standard/custom objects and Platform Events Proven ability to lead technical initiatives, influence design decisions, and deliver high-quality outcomes Excellent verbal and written communication skills, with the ability to influence technical and non-technical stakeholders Hands-on contributor with the ability to lead projects, troubleshoot complex issues, and make architecture decisions Requirements/Experience Certifications: Platform Developer I & II, JavaScript Dev I, Salesforce Administrator Experience with Salesforce Flows, Process Builder, and other declarative tools Familiarity with test automation tools: Selenium WebDriver, JUnit, TestNG, ApexUnit, Kumonium, etc. Experience with CI/CD, DevOps processes, and tooling Exposure to CRM Analytics, dashboards, and data visualization tools Prior experience working in Agile/Scrum teams Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

Schneider Electric India Pvt. Ltd. is looking for Senior Application Analyst to join our dynamic team and embark on a rewarding career journeyApplication Support: Providing technical support to users, troubleshooting issues, and resolving software-related problems to ensure uninterrupted operation of applications.System Maintenance: Managing and maintaining the applications by applying updates, patches, and upgrades to improve performance and security.Requirements Analysis: Collaborating with business users to understand their requirements, translating them into technical specifications, and recommending solutions or enhancements to meet those needs.Testing and Quality Assurance: Conducting testing procedures, including functional and user acceptance testing, to ensure applications meet quality standards and perform as expected.Documentation: Creating and maintaining documentation such as user guides, technical specifications, and manuals for applications to facilitate understanding and usage.Training and User Education: Providing training sessions and guidance to users on how to effectively utilize and maximize the benefits of applications.Vendor Collaboration: Liaising with software vendors or third-party providers for issue resolution, software updates, and to stay updated with new features or solutions.Data Analysis and Reporting: Analyzing application data, generating reports, and providing insights to support decision-making processes within the organization.Security and Compliance: Ensuring applications adhere to security protocols, compliance standards, and data privacy regulations.

We are looking for a dedicated and experienced Oracle Middleware Cloud Support Engineer to join our team. The candidate should have strong expertise in Oracle SOA Suite , Oracle Identity Access Management (IAM) , Oracle Fusion Middleware , WebLogic Server , and Oracle Cloud Infrastructure (OCI) . Experience with Oracle Database is a strong plus. Key Responsibilities: Provide 24x7 production support for Oracle Fusion Middleware environments. Perform provisioning, upgrades, patching, and routine maintenance of SOA, IAM, WebLogic, and related components. Execute and support migration activities to Oracle Cloud Infrastructure (OCI). Monitor application and infrastructure health, troubleshoot issues, and perform root cause analysis. Collaborate with cross-functional teams for environment setup and incident resolution. Maintain accurate documentation of configurations, processes, and runbooks. Required Skills: Hands-on experience with Oracle SOA Suite, Oracle IAM, and WebLogic Server. Strong understanding of Oracle Fusion Middleware architecture and components. Proficiency with OCI services including compute, storage, networking, and identity. Familiarity with automation tools and scripting for provisioning and maintenance tasks. Exposure to Oracle Database administration is a plus. Willingness and ability to work in 24x7 rotational support shifts. Environment Provisioning: Deploy and configure Oracle SOA Suite, IAM, WebLogic, and other Oracle Fusion Middleware components on Oracle Cloud Infrastructure (OCI) and on-prem environments. Day-to-Day Support: Provide operational support for production, development, and test environments, ensuring high availability and performance of middleware systems. Incident Problem Management: Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures. Migration Upgrade Activities: Plan and execute migration of environments from on-premise to OCI and perform upgrades and patching of middleware components with minimal downtime. Monitoring Automation: Monitor system health, performance, and availability using OCI tools and third-party solutions. Automate repetitive tasks through scripting or automation tools. Security Compliance: Ensure middleware environments comply with security standards and manage access control via Oracle IAM. Collaboration: Work closely with infrastructure, application development, and database teams to ensure integrated support for business applications. Documentation: Create and maintain detailed documentation for environment setups, standard operating procedures, and troubleshooting guides.

Company: Marsh Description: Completely hands-on and individual contributor role Must have over 4 years Experience on Informatica Development, maintenance and support Should have over 2 years Experience in Oracle database Open to support on weekend occasionally Strong understanding and exposure on Informatica ETL tools. Prior production support experience and good knowledge of ITIL concepts. Understanding of agile/scrum Have Strong technical skills in Database and shell scripting (PL/SQL, Oracle, SQL and Stored procedures) Understand the logical mapping and data models provided and design and develop ETL mappings as per available patterns. Maintain the required Technical documents and adhere to the processes and best practices put in place for Informatica Good understanding of Application Support principles such as incident management, problem management, change management Ability to identify process improvement opportunities Adaptability to change Ability to understand the big picture to work with the Data Architects and also granular hands-on experience to work with the team Knowledge of processes development best practices.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer In this role, you will: Work with high performance decisioning data store for aggregations, custom views and orchestration of data on cloud. Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Collaborate with central teams (architecture, security, engineering, networks) Implement DevOps / Automation on GCP according to system requirement. Resolving all the technical and process blockers for cloud migration/adoption Ensuring deployments, patch management, repavement of infra is all under control. Maintain SLA s , troubleshoot the workflow and ensure system is up and running all the time. Requirements Minimum experience of atleast 10+ years. Should have good experience in production support domain and should be flexible enough to work on production issues, even at odd hours. Should be capable enough to take leadership role like ITSO etc. Solid cloud knowledge especially Distributed Tech stack - Java, Unix, Windows, SQL/Oracle Experience in working large scale complex global program. Coding experience GCP Programming, (python preferred), BQ SQL Good Knowledge of Containers, Docker, Kubernetes (preferred) Knowledge of DevOps processes and automation (e.g. Jenkins pipelines) Knowledge on GCP like Big query, Bigtable, Dataproc, dataflow, pub-sub etc. preferred. Experience with ITIL framework (incident, problem, change management knowhow) Capable to work in a team that is located across multiple countries/regions. Willingness to adapt and learn new things. Takes ownership of tasks. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Are you an analytic thinkerDo you enjoy designing building and running the infrastructure servicesDo you want to play a key role in transforming our firm into an agile organization At UBS, we re-imagine the way we work, the way we connect with each other our colleagues, clients and partners and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative. We re looking for a Mainframe Automation Engineer to: develop and improve infrastructure services such as Mainframe provide infrastructure services that are easy to consume and efficient to operate, making effective use of cloud capabilities (IaaS, PaaS, SaaS) apply a broad range of engineering practices, from analyzing requirements and developing new features to automated testing, deployment, and operations ensure the quality, security, reliability, and compliance of solutions by applying our digital principles and implementing both functional and non-functional requirements build observability into our solutions, monitor production health, help to resolve incidents, and remediate the root cause of risks and issues. learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You ll be working in the MF Modernization team in Pune focusing on and you will interact with other Mainframe Engineering teams and the related Support teams in Basel/Zurich and Weehawken. masters degrees in Engineering Technology or equivalent focusing on Mainframe ideally 5 years of experience as infrastructure engineer focused on Mainframe Automation within the finance sector strong communicator, from making presentations to technical writing fluent in English, German speaking skills very welcome and helpful experience in IBM Parallel Sysplex technology knowledge of z/OS Mainframes, in particular BMC AMI OPS software suite would be helpful expert know how in TSO/E, REXX and Python would be appreciated mastering the Microsoft Office palette (Outlook, Word, Excel and PowerPoint) production support skills in a high availability environment with strong customer service focus be self-motivated and prepared to self-study to develop your skills going forward KAFKA, database and restful API knowledge would be appreciated

Meet the Team The Cisco Distributed System Engineering (DSE) group is at the forefront of developing products that power the largest networks in the world. The networking industry is going through a massive transformation to build the next generation infrastructure to meet the needs of AI/ML workloads and continuously increasing internet users and application. We are uniquely positioned to capture that market transition. This team builds products by harnessing the potential of open-source technologies while pushing the boundaries on Systems and Silicon Architecture. They are the developers and leaders who are passionate about tackling complex technology, building large scale distributed systems and comfortable working with open-source communities and technologies. Your Impact You will be involved with a fast-paced work environment and responsible for end-to-end product development and production support. Software Development Integration: Develop and maintain platform adaptation layers for seamless integration between SONiC and underlying hardware (e.g., ASICs, BMC, and other platform elements). Write, review, and optimize code for critical system modules, drivers, and APIs supporting high-performance data planes and control planes. System Design: Work with Technical Leader on the technical architecture to integrate SONiC with platform infrastructure, ensuring scalability and high availability. Design robust interfaces between SONiC and platform-specific management/control modules (e.g., telemetry, diagnostics, and security components). Collaboration Engagement: Collaborate with product management and customers to understand use cases, gather requirements, and align deliverables with business objectives. Evaluation and adoption of new tools, technologies, and methodologies to accelerate development and testing cycles. Participate in code reviews, technical discussions, and issue resolution to ensure timely and quality deliverables. Minimum Qualifications 5-8 years of experience in software development within the networking or telecommunication industry. Software development experience with Linux based platforms or other like network operating systems such as SONiC. Experience with platform infrastructure such as ASIC drivers, NPU, BMC, Optics and network OS development. Experience working with virtualization, containerization, and orchestration frameworks such as Docker, Kubernetes and/or similar. Experience working on technical projects in a complex development environment. Preferred Qualifications Experience with platform level security requirements and compliance frameworks. Understanding of telemetry systems and software-defined networking (SDN). Exposure to SONiC or experience working with the SONiC open-source community. Knowledge of hardware abstraction layers and SDKs from major networking silicon providers (such as Broadcom, Marvell, Mellanox etc). #WeAreCisco (This is the Standard and cannot be changed) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 3-5 Years.